eap’s & emergency response:. eap’s & emergency response: ten things you need to do...
TRANSCRIPT
EAP’s & Emergency Response:
EAP’s & Emergency Response:Ten Things You Need to Do
1. What Is an EAP?
2. Why Do EAPs Become Involved in Crisis Management?
3. What Are the Ways That an EAP May Help Your Company Before, During and After a Crisis?
EAP’s & Emergency Response:Ten Things You Need to Do
Q: What Is an EAP?
A: many things…
EAP’s & Emergency Response:Ten Things You Need to Do
Q: What Is an EAP?
• Family Issues• Financial Problems• Parenting Needs• Confidential Consult• Health & Wellness Support
EAP’s & Emergency Response:
Ten Things You Need to Do
Q: Why Do EAPs Become Involved in Crisis Management?
A: Because people are impacted PHYSCIALLY, EMOTIONALLY & PSYCHOLOGICALLY…
EAP’s & Emergency Response:Ten Things You Need to Do
Q: What Are the Ways That an EAP May Help Your Company Before, During and After a Crisis?
A: Prevention, Progress through a Crisis EVENT and Debriefing following a Crisis or Traumatic Event.
EAP’s & Emergency Response:Ten Things You Need to Do
1) Develop a Relationship with a Professional that You TRUST
EAP’s & Emergency Response:Ten Things You Need to Do
2) Understand & Anticipate a Variety of NEEDS
• Equipment Fatality• Car Accident• Mental Health Issues• Natural Disaster• Domestic Violence• Late to Work…
EAP’s & Emergency Response:Ten Things You Need to Do
Crises impact various groups:
• People• Families• Community
EAP’s & Emergency Response:Ten Things You Need to Do
3) Understand the Terminology:
DefusingDebriefing
EAP’s & Emergency Response:Ten Things You Need to Do
3) Understand the Terminology:
DEFUSING: dee fyz ] a. make bomb harmless: to make a bomb or mine harmless by removing its detonating deviceb. ease difficult situation: to make a situation less tense, dangerous, or uncomfortable
EAP’s & Emergency Response:Ten Things You Need to Do
3) Understand the Terminology:
Debriefing:
Debriefings originated in the military. This type of debriefing is used to receive information from a pilot or soldier after a mission, and to instruct the individual as to what information can be released to the public and what information is restricted.
EAP’s & Emergency Response:Ten Things You Need to Do
3) Understand the Terminology:
Debriefing Term: Critical Incident Stress ManagementA debriefing is normally done within 72 hours of the incident and gives the individual or group he opportunity to talk about their experience, how it has affected them, brainstorm copingmechanisms, identify individuals at risk, and inform the individual or group about servicesavailable to them in their community.
EAP’s & Emergency Response:Ten Things You Need to Do
4) A Crisis WILL occur
Readiness is crucial!
Tabletop drill.Tabletop drill.
EAP’s & Emergency Response:Ten Things You Need to Do
5) Have a list of Key Resources Clearly in View – for ALL to respond
• Police/Sheriff• Fire• Emergency Response• EAP
EAP’s & Emergency Response:Ten Things You Need to Do
6) STORE Records & Other Essential Information Off-Site.
• Employment Records• Insurance Information
PropertyCasualtyLife/Health
• Computer Information & Records
EAP’s & Emergency Response:Ten Things You Need to Do
7) Don’t Expect to Have All the Information or ‘Answers’
Most likely – when a crisis occurs, it is a rare company or person that knows exactly what is needed – let
a trusted professional(s) assist you.
EAP’s & Emergency Response:Ten Things You Need to Do
8) Communication Plan and Designated Key Communicator
• Media• Technology• Permission NOT to
Talk
EAP’s & Emergency Response:Ten Things You Need to Do
9) Pay Attention to WARNING Signs:
Different BehaviorChange in AttitudeMedical Change of Health StatusAsk questionsOffer Assistance
EAP’s & Emergency Response:Ten Things You Need to Do
10) Be INTENTIONAL to Create A “Culture of Safety”
People express concernsPeople ask questionsPeople offer opinions
EAP’s & Emergency Response:Ten Things You Need to Do
ENCOMPASS: 24/7Crisis ManagementCrisis InterventionCritical Incident Stress
Management