EAB Approved Schools Conference

Admissions and Compliance

Upper Iowa UniversityWisconsin Centers

EAB Approved Schools Conference

IntroductionMarshall Whitlock, Milwaukee Area Director-UIU

*Overview of UIU

*Current environment within higher education

*Challenges we all face

Kathryn Cotey, Admissions Advisor-UIU

*How UIU addresses admissions

*How do we manage and address the compliance issues

Summary

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EAB Approved Schools Conference

Our Mission

Upper Iowa University provides student-centered undergraduate and graduate educational programs through flexible, multiple delivery systems in an environment in which delivery is respected, encouraged and nurtured.

EAB Approved Schools Conference

Wisconsin Center Locations

• Milwaukee, Madison, Elkhorn, Janesville,

Wausau and Prairie du Chien

• Bachelor of Science Degree with 13 Majors

• Associate degree Programs

• Master of Business Administration, Masterof Higher

Education Administration and Master of Public

Administration

• Six eight-week terms each year

• Six graduation dates per year

EAB Approved Schools Conference

Current Environment• Newspaper Articles

• Sting operations

• GAO Reports and Hearings

• Impact on the entire Education sector

• Branded like “used car salesmen”

EAB Approved Schools Conference

Issues• Newsweek/Online 10/27/2010

Eight Ways to Avoid For-Profit School Scams

1.Jacking Up Prices

2.Giving Misinformation About Student Loans

3.Exaggerating Employment Prospects

EAB Approved Schools Conference

4. Underestimating Costs

5. Encouraging Students to Falsify Financial-Aid Forms

6. High-Pressure Tactics

7. Hiding Important Information, Like Graduation Rates

8. Constant, Excessive Recruiting

EAB Approved Schools Conference

Impact on the Educational Environment

• Reputation with communities

• Reputation with the public

• Adverse regulations

• Impact on students

Students suffer!

EAB Approved Schools Conference

Compliance Issues

Federal rules

• Gainful employment

• State oversight

• Other federal rule changes

EAB Approved Schools Conference

Compliance Issues

Federal rule changes on Misrepresentation

• “Substantially false, erroneous or misleading statements”

• Expansion of the definitions

• Issues involving employability of graduates

Incentive compensation

EAB Approved Schools Conference

What is needed• Attention to potential impact on students

• Building on best practices from other schools

• Attention to Compliance Requirements

• Remembering our roots—helping students!

EAB Approved Schools Conference

Admissions

• Establishing the culture

• Review the process for improvement – focus on delivery

• Identify check points/ touch points

• Identify opportunities for feedback – evaluate

• Resources

EAB Approved Schools Conference

Campus Culture• Establish within the environment a “we

versus “them” attitude

• Departments working together – Admissions, Academics and Financial Aid

• Collaboration, Connection and Accountability

• Influenced by goals, policies, structure and strategies

EAB Approved Schools Conference

Process• Checklist/delivery – consistency = quality

• Gathering information - asking the student – educational experience, expectations, needs, and goals

• Sharing information – accreditation, culture, process, review program options, transfer credits, discuss career planning

• Clarification – ask questions, reiterate main points

EAB Approved Schools Conference

Process continued…….• Follow-up – additional information

• Resources – career planning assessment, tutoring – on campus – on line options

• Placement services

• Orientation – identify where, when, how resources are delivered

• Touch points – open house, advising meeting, orientation, week 3, registration

EAB Approved Schools Conference

Registration Process• Registration occurs 6 times in one

calendar year

• 8 week terms – registration open 5 of 8 weeks

• Advisor approval of registration

• Weekly review/tracking of conversion

• Flexibility with full/part-time options

• Working closely with stop-outs

EAB Approved Schools Conference

Opportunities• Identify multiple ways to provide critical

information – registration, financial aid transfer credits, class add/drops, academic goals and standards

• Website, phone calls, catalogs, handouts, newsletter, e-mails, faculty announcements, posters on campus

• Academic Performance Issues – realistic goals

EAB Approved Schools Conference

Evaluation/Feedback• Open House – sharing specifics – ask,

what can we do better?

• Admissions Visit/Interview – information gathering and evaluation

• First advising meeting - registration

• Orientation – written feedback

• Classroom feedback – faculty feedback

• Surveys

• What else?

EAB Approved Schools Conference

Compliance

• Acceptance Process – application, transcripts, accredited High Schools

• Financial Aid – clear information, definitions, step by step explanation

• What are some ways you provide delivery of Financial Aid Information?

EAB Approved Schools Conference

Compliance continued…• Managing to the metrics – beyond the

reports

• Building relationships, awareness of needs, providing continuous follow-up, and training

• Measuring the intangibles

• Other ideas?

EAB Approved Schools Conference

Summary• Awareness

• Culture emphasis

• Training – delivery versus checklist

• Multiple methods of delivery of information

• Evaluation – emphasizing the behavior with performance feedback

• Pulse Check

EAB Approved Schools Conference

THANKS

Upper Iowa UniversityWisconsin Centers