e-setu: creation of citizen service portal in sangli, maharashtra
DESCRIPTION
The Department of Administrative Reforms & Public Grievances, Government of India, organized the 2nd 'District Collectors Conference', which took place on the 6th & 7th of September in New Delhi. Over 30 district collectors participated, making presentations on best practices to overcome challenges faced in the sectors of rural development, education, urban development, law & order, and disaster management. The Planning Commission is providing these presentations for the public to see examples of the good work being done by young IAS officers in the field, and to promote cross-learning and innovation.TRANSCRIPT
![Page 1: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/1.jpg)
e – Setu
District : Sangli
Citizen Service Portal
![Page 2: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/2.jpg)
Objective
• Fast / Speedy
• Transparent
• Public oriented
• Paperless / Eco friendly
• Use of IT
![Page 3: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/3.jpg)
Work flow
Final approval of Officer
Printing of Certificate
Generating Token No.
Scanning of Original Documents
Uploading of Data
Approval process by
Officers
![Page 4: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/4.jpg)
What’s new !
• Time & cost effective
• SMS Alert System
• Verification system
• Online application
• Paperless
• Avoid delay / pendency
• Integration with UID
• Digitally Signed
• One in life time
• Security
![Page 5: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/5.jpg)
Time & cost effective
• Only one visit required
• No photocopy / attestation required
• No printing expenses
• No records maintenance
For Public
For Government
![Page 6: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/6.jpg)
Online Application• Can filled online application
Requirements, Digital signature Registered e-mail ID
Click here to fill Online Application form
![Page 7: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/7.jpg)
Online Application
![Page 8: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/8.jpg)
Digital Signature
• No physical requirement of Tehasildar / SDO / Officer
Digital Signature
Signature image
![Page 9: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/9.jpg)
SMS Alert System
Know your status… Confirmation of delivery
Received SMS :SETU Sangli : Token No. 60702240000668 status: You Certificate is ready , pls. collect from SETU Office
Toll free No. 09742386688
![Page 10: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/10.jpg)
Overcome delay
• Online tracking of
applications
• Pendency alerts
Click on token No. to open the details
![Page 11: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/11.jpg)
Pendency Report
Approved date with
time
![Page 12: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/12.jpg)
Avoid ErrorsList of caste/sub caste as per GR
![Page 13: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/13.jpg)
Security• Numbered Hologram• Bar Code • IEEE Compliance
Bar Code
Numbered Hologram
![Page 14: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/14.jpg)
Certificate Issue register with Hologram No.’sHologram
record
![Page 15: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/15.jpg)
Online Verification
Click for Certificate Verification
![Page 16: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/16.jpg)
Online Verification
Enter Token No.
![Page 17: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/17.jpg)
Once in Life time
• One time original
record scanning
required
• Store file as a soft
copy.
Original Scanned Documents
![Page 18: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/18.jpg)
Paperless• No physical file maintenance• No storage of documents, record room
![Page 19: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/19.jpg)
ComparisonSr.No. Activities Old New
1. Certificate process & delivery 2 to 7 days Within 10 min
2. Trips to Setu office 2 to 4 Single
3. Physical presence of officer x
4. Duplication x
5. Tracking (Pendency) x 6. SMS alert system x 7. Online verification of certificates x 8. Paperless x 9. Document required only once x
10. Numbered Hologram & Bar code x 11. Integration with UID x 12. Transparent & speedy x
![Page 20: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/20.jpg)
Future enhancement
• Integration with UID
• Online payment gateway
Scanning of Square Barcode with Android based Mobile offers
personal information of Applicant automatically incorporated in e-Setu
Application.
![Page 21: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/21.jpg)
Inauguration
Inaugurated by Hon. Shri. R.R. Patil, Home Minister, Govt. of
Maharashtra on 13th April 2013 at Kavathe Mahankal, Sangli.
![Page 22: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/22.jpg)
Special Contribution
• SDM Miraj
• Tehasildar Kavathe Mahankal
• Zenith Softwares Ltd., Banglore
• Lotus Systems, Pune
![Page 23: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/23.jpg)
Links / Demo
• Online application
• Document Verification
• Know status through SMS to 09742386688
• Certificate ready SMS alert
![Page 24: E-Setu: Creation of Citizen Service Portal in Sangli, Maharashtra](https://reader036.vdocuments.us/reader036/viewer/2022062303/555bc3a8d8b42a96108b5593/html5/thumbnails/24.jpg)
Thank you !
Deependra Singh kushwah
District Collector, Sangli