e-government reforming the public administration to accelerate development by prof g.o. ajayi...
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E-governmentE-governmentReforming the Public Administration Reforming the Public Administration
to Accelerate Developmentto Accelerate Development
By By Prof G.O. AjayiProf G.O. Ajayi
Director-General/CEODirector-General/CEONational Information Technology Development National Information Technology Development
AgencyAgencyAbuja- NigeriaAbuja- Nigeria
A Brief on NigeriaA Brief on Nigeria Area:Area:
923,766 sq.km.923,766 sq.km. Population:Population:
120 million (estimate)120 million (estimate)(75% resides in the rural areas)(75% resides in the rural areas)
Capital:Capital:AbujaAbuja
Government:Government:Three-tier structure - A Federal Three-tier structure - A Federal Government, 36 State Governments, 774 Government, 36 State Governments, 774 Local Government AdministrationsLocal Government Administrations
Economy:Economy:Resource-based, with oil contributing Resource-based, with oil contributing over 90% of foreign exchange earningsover 90% of foreign exchange earnings
Source: www.nigeria.gov.ng
Must we have Reforms?Must we have Reforms? The Information revolution is a revolution indeed! It has The Information revolution is a revolution indeed! It has
radically changed the way we do things and this is true for radically changed the way we do things and this is true for virtually every area of life.virtually every area of life.
Globalization, triggered by ICT, has redefined the Globalization, triggered by ICT, has redefined the requirements for success and given us new challenges like requirements for success and given us new challenges like increased speed, convenience, availability, rich content, increased speed, convenience, availability, rich content, etc.etc.
Services are the public face of the government and they Services are the public face of the government and they need to be readily accessible and effective need to be readily accessible and effective
Public Administration, as we know it now, stands no chance Public Administration, as we know it now, stands no chance of keeping up with the pace of the transformation unless it of keeping up with the pace of the transformation unless it integrates the tools of the revolution into its system. ICTs integrates the tools of the revolution into its system. ICTs are the tools of the Information Revolution.are the tools of the Information Revolution.
Public Administration requires a holistic approach, where Public Administration requires a holistic approach, where the boundaries between government departments become the boundaries between government departments become transparent.transparent.
‘‘Roadblocks’ to the Roadblocks’ to the ReformsReforms
Inertia/Resistance to Change: Technology is easy Inertia/Resistance to Change: Technology is easy but people are hard! People are resistant to but people are hard! People are resistant to change for all sorts of reasons ranging from change for all sorts of reasons ranging from selfishnessselfishness to to ignorance. ignorance. There are people that There are people that benefit from the inefficiency of the system and benefit from the inefficiency of the system and would do their best to resist change. Others just would do their best to resist change. Others just have a phobia for new things and would rather have a phobia for new things and would rather stick with old inefficient systems rather than risk stick with old inefficient systems rather than risk being a novice in a new highly efficient systems.being a novice in a new highly efficient systems.
Some Developments in Some Developments in NigeriaNigeria
Recognizing the need to make the public service in Recognizing the need to make the public service in Nigeria compatible with the realities of the Nigeria compatible with the realities of the information age, President Olusegun Obasanjo has information age, President Olusegun Obasanjo has approved the establishment of approved the establishment of Bureau for Public Bureau for Public Service Reforms (BPSR)Service Reforms (BPSR)
The vision of the BPSR is to The vision of the BPSR is to build a public service build a public service that works for the peoplethat works for the people
The Mission Statement, adopted at a recent The Mission Statement, adopted at a recent Presidential Retreat on Service Delivery, is as Presidential Retreat on Service Delivery, is as follows:follows:
To build a Civil Service that is performance and result To build a Civil Service that is performance and result oriented, …, professional and technologically sensitive … oriented, …, professional and technologically sensitive … and committed to a continuous improvement in the conduct and committed to a continuous improvement in the conduct of government business and the enhancement of national of government business and the enhancement of national productivityproductivity
More on the ReformsMore on the Reforms The core thrust of the Federal Government of The core thrust of the Federal Government of
Nigeria’s is Nigeria’s is to reposition and re-to reposition and re-professionalize the Public Service for greater professionalize the Public Service for greater efficiency, effectiveness in service delivery, efficiency, effectiveness in service delivery, accountability, transparency and overall accountability, transparency and overall national productivitynational productivity
According to Mr. President:This administration is set According to Mr. President:This administration is set to conclude reforms and reorientation in civil service to conclude reforms and reorientation in civil service and to inject ICT to drive economic transformation in and to inject ICT to drive economic transformation in all the sectors, … Government will set up National all the sectors, … Government will set up National Committees to streamline and standardise all issues Committees to streamline and standardise all issues related to ICT and eGovernment applications at the related to ICT and eGovernment applications at the Federal level, including minimum standards to be met Federal level, including minimum standards to be met by each Ministry or agency.by each Ministry or agency.
Information Technology Information Technology PolicyPolicy In 2001, the Federal Executive Council (FEC) of In 2001, the Federal Executive Council (FEC) of
Nigeria approved the Nigerian National Nigeria approved the Nigerian National Information Technology (IT) PolicyInformation Technology (IT) Policy
The Vision is to make Nigeria an IT capable country in The Vision is to make Nigeria an IT capable country in Africa and a key player in the Information Society by the Africa and a key player in the Information Society by the year 2005, using IT as the engine for sustainable year 2005, using IT as the engine for sustainable development and global competitiveness.development and global competitiveness.
The Mission is to Use “IT” for:The Mission is to Use “IT” for:EducationEducationCreation of WealthCreation of WealthPoverty EradicationPoverty EradicationJob CreationJob CreationGlobal CompetitivenessGlobal Competitiveness
Sectoral Applications Sectoral Applications of the IT Policyof the IT Policy
Human Resource DevelopmentHuman Resource Development InfrastructureInfrastructure GovernanceGovernance Research and DevelopmentResearch and Development HealthHealth AgricultureAgriculture Urban and Rural DevelopmentUrban and Rural Development Trade and CommerceTrade and Commerce Arts, Culture and TourismArts, Culture and Tourism National Security and Law EnforcementNational Security and Law Enforcement Fiscal MeasuresFiscal Measures
Governance and the IT Governance and the IT PolicyPolicy
Objectives:1. To replace traditional governance with electronic
governance.2. To create knowledge-based and Simple Moral
Accountable Responsive and Transparent (SMART) governance.
3. To reduce bureaucracy.4. To maximize productivity and quality.5. To eliminate waste.6. To increase efficiency.7. To create an easy and free access to government
information.8. To reduce the cost of service delivery.
Some of the StrategiesSome of the Strategies Making IT skill acquisition mandatory for all
government employees Ensuring through NITDA, the implementation of
compatible standards for networking of all government organisations to share
Establishing Internet connectivity and access for government employees at all levels.
Simplifying citizens' access to the process of governance and government information by providing choices and options for interaction with government, and advance the use of electronic media for government contract tendering and procurement processes.
Pivots for ReformsPivots for Reforms
As adopted in the IT Policy, the As adopted in the IT Policy, the following are the pivots for following are the pivots for implementing the IT Policy and implementing the IT Policy and ensuring that the reforms are ensuring that the reforms are sustainable:sustainable:
1.1. Human Capacity BuildingHuman Capacity Building
2.2. Infrastructural Capacity BuildingInfrastructural Capacity Building
3.3. Institutional Capacity BuildingInstitutional Capacity Building
E-governmentE-government
E-government is a veritable tool E-government is a veritable tool revolutionizing Public administration to revolutionizing Public administration to accelerate development. However the accelerate development. However the processes must be streamlined or else e-processes must be streamlined or else e-government will just involve the government will just involve the e-e-enablementenablement of faulty processes of faulty processes
E-government services should be easy to E-government services should be easy to use, ubiquitous, readily-available, private use, ubiquitous, readily-available, private and secure, cost-effective, innovative and and secure, cost-effective, innovative and result orientedresult oriented
Some Definitions of e-Some Definitions of e-governmentgovernment
The use of information & The use of information & communication technologies to improve communication technologies to improve the efficiency, effectiveness, the efficiency, effectiveness, transparency & accountability of transparency & accountability of governance – governance – World BankWorld Bank
The use of information and The use of information and communication technologies, and communication technologies, and particularly the Internet, as a tool to particularly the Internet, as a tool to achieve better government- achieve better government- OECD e-OECD e-Government Imperative (2003)Government Imperative (2003)
Potential advantages of e-Potential advantages of e-government in Public government in Public
AdministrationAdministration Significant cost-savings, allowing funds to be Significant cost-savings, allowing funds to be
channeled to other areaschanneled to other areas Reduction of BureaucracyReduction of Bureaucracy Increase in EfficiencyIncrease in Efficiency Helps to develop an IT culture which will Helps to develop an IT culture which will
reduce the learning curve of subsequent reduce the learning curve of subsequent applicationsapplications
TransparencyTransparency Availability of government services online Availability of government services online
24hours a day, 7 days a week all through the 24hours a day, 7 days a week all through the yearyear
All encompassing All encompassing relevance relevance
of e-governmentof e-governmentFor every life situation ... MarriageMarriage
DivorceDivorce
UnemploymentUnemployment
Company start-upCompany start-up
Buying real estateBuying real estate
PassportPassportCarCar
Military oralternative service
Military oralternative service
Choosing a vocationChoosing a vocation
Driver's licenseDriver's license
Startingschool
Startingschool
UniversityUniversity
Apprentice-shipsApprentice-ships PensionPension
WorkWorkChild careChild care
Health ins.Health ins.
CriminalregisterCriminalregister
Moving houseMoving houseHolidaysHolidays
Car companiesCar companies
TourismTourism
Local companiesLocal companies
Building companiesBuilding companies
Job agenciesJob agencies
JewelersJewelers
Removal companiesRemoval companies
Legal adviceLegal advice
Plan proposalsPlan proposals
Social insuranceSocial insurance
... a comprehensive range of offeringsBirth
Death
E-government in NigeriaE-government in Nigeria
On the 8On the 8thth of March 2004, the President of of March 2004, the President of Nigeria declared the 1Nigeria declared the 1stst Stakeholders Stakeholders Conference on National e–government Conference on National e–government Strategies (Strategies (www.negst.comwww.negst.com) )
A Public-Private-Partnership was adopted in A Public-Private-Partnership was adopted in the establishment of the National e-the establishment of the National e-Government Strategies Limited (NeGSt)Government Strategies Limited (NeGSt)
The aim is to use emerging technologies to The aim is to use emerging technologies to build relationship with the citizenry in order build relationship with the citizenry in order to deliver services in a cost effective and to deliver services in a cost effective and efficient wayefficient way
Nigerian e-government Nigerian e-government modelmodel
Learning & GrowthInternal GovernanceProcesses
Citizen Care Financial
"Development Drivers" (Lead) "Rear view mirror" (Lag)
eGovernment Continuum
LeadeComponent
LageComponent
Resource Database
eAccountingAnnual Rev enueBudgetingTreasuryTaxation
eResourcesOil & GasSolid MineralsSof tware ExportsTechnical support f or Af rica
QuarterlyRev enue
eHealthcareePopulationSocial ProtectionPublic order and saf etyeCustomePoliceeMilitary
eStatistics (FOS/NDB)Geographic inf o sy stem
Enterprise /Establishment
Database
Citizen Database
GeographicInf ormationDatabase
eEducationCurricula rev ampingSchool record automationSchoolnetInstitutions, eLibraryGUS, NOUNInstitution/Gov t/Priv atesector interf ace
NIIBPublic Serv ice Networks(PSnet)Broadband Wirelessand Fibre Optics
Basic Utilities(Water, Sewage disposal,Uninterrupted Power Supply ,Telecommunication)
eLearningIT Skill TrainingBandwidthDemocracy
Ef f icient quality serv iceTransparencyImprov ed quality of lif e
eAdministrationeJudiciaryeLegislature
ProceedingsDatabase
Title: eGovernment Process ModelRevision : NITDA Version 1.0Project : Need Assessment for Nigerian/ ItalianAuthor : Olusola Samuel-OjoRevision by : Dr. Moses UbaruDate : 21 September 2002
E-government Model E-government Model contd.contd.
As indicated by the model, the aim is to As indicated by the model, the aim is to address all sectors of the economyaddress all sectors of the economy
The strategy is to develop the different The strategy is to develop the different modules for eventual integrationmodules for eventual integration
NITDA has organized a number of NITDA has organized a number of conferences on the different modules to conferences on the different modules to sensitize the professionals in those sectors sensitize the professionals in those sectors on the need to on the need to e-enablee-enable their processes. their processes. Such conferences include those on e-Such conferences include those on e-Judiciary and e-Banking held in March 2004Judiciary and e-Banking held in March 2004
Content and ApplicationsContent and Applications They play a major role in determining the They play a major role in determining the
effectiveness of an e-government solution. A effectiveness of an e-government solution. A study should be done to determine the critical study should be done to determine the critical applications that would have the greatest applications that would have the greatest impact on the administrative process.impact on the administrative process.
For example, a solution that spares a citizen For example, a solution that spares a citizen the hassles of travelling long distances in the hassles of travelling long distances in order to retrieve information will gain order to retrieve information will gain popularity and will be subscribed to.popularity and will be subscribed to.
There is a need for a one-stop portal that will There is a need for a one-stop portal that will provide links to the gamut of e-government provide links to the gamut of e-government services that are available. services that are available.
Success KeysSuccess KeysA Need for ChampionsA Need for Champions
Leadership: Rhetoric or RealityLeadership: Rhetoric or RealityThere is a need for There is a need for ChampionsChampions at the top echelon of the at the top echelon of the
government in order to successfully drive the ship of the government in order to successfully drive the ship of the public service. When the decision makes public service. When the decision makes catch the firecatch the fire, , the job is half donethe job is half done
Constant sensitization of these decision makers is Constant sensitization of these decision makers is the key to ensuring that they become champions of the key to ensuring that they become champions of the processthe process
NITDA, in collaboration with two private NITDA, in collaboration with two private companies, established an Enterprise Technology companies, established an Enterprise Technology Centre offer IT training to the decision makers.Centre offer IT training to the decision makers.
Once a process is adopted, there is a need for Once a process is adopted, there is a need for focusfocus and and disciplined execution disciplined execution to achieve the desired to achieve the desired objectivesobjectives
Other Success KeysOther Success Keys
Proper CoordinationProper Coordination Proper Funding and Strategic Proper Funding and Strategic
InvestmentsInvestments There must be seamless integration There must be seamless integration
of the different solutionsof the different solutions
In Conclusion…In Conclusion…
Priority must be given to the Priority must be given to the development of a robust e-development of a robust e-government system to accelerate the government system to accelerate the process of development in process of development in governance. Traditional methods governance. Traditional methods must give way to must give way to e-enabled e-enabled methods. methods. Everybody, the government and the Everybody, the government and the citizens, will benefit from this.citizens, will benefit from this.
Thank You and God Thank You and God Bless!Bless!
Contact Details:Contact Details:
Prof. G.O. AjayiProf. G.O. AjayiDirector-General/CEODirector-General/CEO
National Information Technology Development Agency National Information Technology Development Agency (NITDA)(NITDA)
Plot 695 Port-Harcourt CrescentPlot 695 Port-Harcourt Crescent
Off Gimbiya StreetOff Gimbiya Street
Area 11, Garki-AbujaArea 11, Garki-Abuja
URL: URL: www.nitda.gov.ngwww.nitda.gov.ng
E-mail: E-mail: [email protected]@nitda.gov.ng
Phone: +234-9-3142926Phone: +234-9-3142926
Fax: +234-9-3142924Fax: +234-9-3142924