e-government audrey l. hall library consultant the state library of ohio
TRANSCRIPT
E-government
Audrey L. HallLibrary Consultant The State Library of Ohio
E-government
What is E-government ? Federal, State, Local examples Digital divide Effect on and role of Public Libraries
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What is E-government?
short for electronic government also known as e-gov digital government online government transformational government
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from the World Bank
use by government agencies of information technologies that have the ability to transform relations with citizens with businesses with other arms of government
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from the World Bank
The resulting benefits can be: less corruption increased transparency greater convenience revenue growth
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from the United Nations
The utilization of the Internet and the world-wide-web for delivering government information and services to the citizens.’ (United Nations, 2006; AOEMA, 2005)
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from Portland, Oregon
The process by which the City delivers information and services electronically. It allows citizens and businesses easy access to government information and streamlined business processes.
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from National IT and Telecom Agency
Digital administration. A description of digital and modern procedures applied in public administration, focusing on the needs of citizens and businesses.
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from Wikipedia
digital interaction between government and citizens government and businesses government agenciesThis digital interaction consists
of governance, information and communication technology
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from OECDOrganization for Economic Co-operation and Development
focuses on the use of new information and communication technologies by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operation of government.
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from Digital Ohio
E-government has the potential to quicken, expand and upgrade service delivery, increase constituent participation, improve management
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Government Customers
G2C – government to citizens G2V – government to visitors G2B – government to business G2E – government to employees G2G – government to government
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Government to Citizens
Communication link between a government and private individuals or residents Consumer publications Income tax forms/filing Application for Medicare/Medicaid/Social
Security Renew automobile license plates Register to vote
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Government to visitors
Tourism promotion Event calendar
Reservations at parks Activities available at parks – camping,
boating, lodge, hiking, biking
Information for people relocating Schools, tax rates, cost of living
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Government to business
Ohio Business Gateway at Dept. of Development online filing and payment system with
state agencies and municipalities
1st Stop Business Connection Create a business information kit
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http://business.ohio.gov/
http://www.development.ohio.gov/1ststop/onestop/index.cfm
Government to employees
Job postings Benefits enrollment Self service payroll information Travel reimbursement Work rules online Notifications
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http://agency.governmentjobs.com/ohio/default.cfm?clearSearch=1
Government to government
Fund transfers Shared services STAR Ohio (State Treasury Asset
Reserve) government subdivisions—from municipalities to school districts—invest funds in a highly rated public investment pool.
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http://www.tos.ohio.gov/ForGovernment/Default.aspx?Section=STAR%20Ohio
Customer Centered Service access any time, any where,
any place
Multiple service delivery methods
Traditional service centers
U.S. mail Telephone Internet
Email i phones i pads Social media
Facebook Twitter Blogs
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E-gov expectations
Secure transactions Personal data protected
Timely transactions Confidential transactions Authenticated & official documents Accurate & reliable
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Eliminates in-person problems
Scheduling difficulty Lost work time Traffic Parking Weather Waiting in lines
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But things do happen! There are security breaches You cannot locate the form/publication
you need Your question is not in their FAQ You just want to ask a real person but
the only contact is an email form Phone trees – does anyone like them?
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When online works
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When online doesn’t work
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Federal Government Examples
www.usa.gov one portal A-Z index of all departments &
agencies Government Printing Office
FDSys Federal Digital System Doing business with GPO
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State Government Examples
www.usa.gov for links to all states www.ohio.gov for Ohio Links for agencies – top banner
Dept. of Job and Family Services Ohio Here to Help Workforce Development
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http://ohioheretohelp.ohio.gov/index.stm
http://jfs.ohio.gov/owd/index.stm
County Government Examples
www.ccao.org County Commissioners’ Association of Ohio
Online services vary by county. Cuyahoga County
Under contact information Forms
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www.ccao.org
Local Government Examples
www.usa.gov for local government American Hometowns
Municipal websites indexed by county Ottawa Municipal Website
E-file village income taxes
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http://www.usa.gov/Agencies/Local_Government/Cities.shtml
Digital Divide Statistical Abstract 2011
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Digitial Divide Statistical Abstract 2011
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Digital Divide
Application/form online options Fill out and submit online Fill out and print – take to agency or mail
Usually when a payment must accompany Instructions on how to obtain Phone number to request Address to request by mail
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E-Government Act of 2002
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Expectation of E-government
More accessible and seamless Open and transparent Empower more aware public Connection between public,
legislators and agencies Improve efficiency Cost savings for government
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Public Libraries
Reality – E-government is an unfunded mandate for public libraries
Government services, resources, information more digital
Agencies rely on residents to access services online
Decrease in funding – increase in demand
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Libraries Connect Communities: Public Library Funding & Technology Access Study 2009-2010 - Key Study Results & Findings
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Technology Hubs
Provide free access to computers & Internet
Average 14 public access computers per building
99% offer free access to Internet Most offer wireless (Wi-Fi) access Offer Computer skills training
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Libraries Connect Communities: Public Library Funding & Technology Access Study 2009-2010 - Key Study Results & Findings
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Libraries Connect Communities: Public Library Funding & Technology Access Study 2009-2010 - Key Study Results & Findings
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Vital resource during disasters
After Hurricane Katrina: Finding family & friends – displaced,
evacuated or missing FEMA, insurance claims, recovery
assistance News of area, homes, places of work
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Libraries as Bridges
Between: Those who do not have access Actual e-gov services and citizens Citizens and government in disasters
“Today’s libraries are an essential service for accessing workforce and government services” – ALA president Camila Alire
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Concerns & Challenges
Privacy & liability issues with confidential or personal information
Asked to help patrons solve problems Policies for guidance
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Financial Concerns & Challenges
Doing more with less
Staff Training on
resources One on one takes
from other duties Staff reductions
Demand is up-budget is down or static
Operations Hours open Branches closed Internet charges (Ohio free thru OPLIN) Number computers
available Staff to maintain
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Recommendations
Collaboration between governments and public libraries:
Government agencies more successful e-gov
Libraries meet patron needs Patrons resolve e-gov needs Communities will have successful
e-gov strategies in place
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Things libraries can do
Use e-gov as an opportunity to increase visibility
Write policies on e-gov assistance Emergency/disaster plan Staff training Offer computer skill classes Create checklists/worksheets for
popular forms
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Things libraries can do
Protection of personal information Link to multi-lingual sites
Make links in both languages
Dedicate a computer for e-gov use Allow catalog computers to be used
for access to any .gov web site Promote the Federal Depository
Library Program
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Things libraries can do
Library Schools Educate students in issues of
government information and e-gov Part of requirement for reference
librarians Expanded government documents
course
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Things government can do
Amend & expand E-Government Act Standardize web sites Notify libraries of new or changed
services or programs Be aware of the impact of referrals Training for librarians
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OHIO RESOURCES
WebJunction Ohio http://oh.webjunction.org/ohcenter
Free resources Library management Technology Services Courses Group discussion
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Project Compass
Under Workforce Resources Project Compass workshops
In counties with over 9.1 unemployment Pathfinders Registration for July workshops
http://www.webjunction.org/pc-workshop2
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OPLIN
Ohio Public Library Information Network Broadband Internet connections Research databases Fiscal and logistical support from
State Library of Ohio Contracts for network management
with Ohio Office of Information Technology
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Depository Libraries
Federal Depository Library Program
State Library of Ohio - regional depository library
56 selective federal depository libraries
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Depository Libraries
State Depository Libraries
State Library of Ohio Digital collection 46 general depository libraries 96 legislative depository libraries
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Public Libraries - Sources
Libraries Connect Communities: Public Library Funding & Technology Access Study 2009-2010. ALA.
E-government: making choices for libraries. Deliberative Dialogue Map prepared by Nancy Kranich. June 2008.
E-government at Florida Libraries: more support, coordination needed. Norman Oder. Library Journal. August 22, 2008.
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Public Libraries – Sources
Public access computing and Internet access in public libraries: the role of public libraries in e-government and emergency situations. John Carol Bertot, Paul T. Jaeger, etc. First Monday, v. 11, no. 9, Sept. 2006.
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Public Libraries – Sources
Community leadership through public library e-government services. Amelia Gibson, Charles R. McClure, etc. Florida Libraries. Spring, 2008.
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Follow-up
Within the next week, you will receive a brief survey so we can access your information needs regarding E-government.
Based on the results, additional programs may be planned.
Contact Information
Audrey L. Hall Library Consultant
The State Library of Ohio 274 E. First Ave.
Columbus, OH 43201614-995-0033
6/20/2011
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