E-Governance:Success Stories from around the World

Owino Magana

E-governance Consultant, E-Kazi Africa

23 March 2004

Impact of E-Governance for key stakeholdersDiversification of economy,

Reduced cost of doing business

Reduced Govt. Spending

Improved Efficiency

G2G

G2B

G2X

G2CGovt.

Greater Citizen

Satisfaction

Improved economic

opportunities

Increased Tourism and Export

Citizens

Companies

Intra-govt

Foreign Users

Insanity is doing the same things the same way and expecting different

results

Stephen Haines

G2C: California state government portal

G2B: Chile’s government e-procurement systemBefore

No coherent inter-governmental procurement policy.Businesses had to deal with differing rules for each department and agency.

Afterwww.comprachile.cle-system allowing storage, distribution and analyses of procurement

information as well as generation of bidding Single registration as supplier for any government agencyTransparency of outcomes of bidding process

BenefitsGreater transparency, efficiency, and fairnessEstimated efficiency gains of $200m a year, 1.4% of total government expenditures!

G2B: Philippine government electroniccustoms clearance systemOnline system to process clearance of imports, payment of duty, and deliveryof release orders for shipments to leave the docks.

Before:•Diversion of duty through banking system problematic.•Customs collecting officers ran away with their collections.•Process involved nearly 10 separate documents in multiple copies, over 90•steps and more than 40 signatures and initials were involved.•Customs Bureau rated one of the most bureaucratic and corrupt

After•Payment of duties and taxes are made to Authorized Agent Bank. •No cash is handled by any Customs Officer.

•Nearly paperless system

•. No paper Order of Payment, no Customs Invoice.

Single electronic clearance document.

BenefitsCargo is released within 4 hours to 2 days, down from 8 days

Payment reconciliation time down from 4 months to same day

G2G: Intra-government activities•Common architectural framework and common standards for Government-wide IT infrastructure

•Common metadata format for sharing and exchange of data among government departments and with the private sector.

•Aggregating data about citizens and businesses into common Repositories

•Establishing regional alliances with other governments for purchasing,

•Facilitating learning and collaboration among government employees

G2X: International Constituents

Government-to-government interactions•Co-operation on IT infrastructure projects with other states and Central government

•Co-investment with other governments

Trade, Investment & Tourism developmentPortals promoting the above•Online hotel booking, car rentals, etc.•82% of Air Tickets in US bought online•Total annual value of Air Travel industry is US$ 3.5Trillion

ExpatriatesRepatriation of earnings•Immigration and work permit filing

Foreign Investors•Economic and taxation information•Company incorporation, clearances, licenses

The evolution of e-Governance

How to pay for e-Governance initiativesCharging fees to citizens (There are hidden costs in poorly delivered

free services)

Optimization of Resource allocation

Increased tax revenues due to better compliance.

Revenues from add-on services.

Sharing development and operating costs with private sector partners

Problems with e-governance implementationsMost governments have not changed their processes in any way, and

instead have automated flawed processesThere is a big gulf between a “pretty web site” and integrated service

deliveryGovernment budgets and administration tends to be in departmental

silos, but e-government cuts across departmentsToo much attention to “citizen portals” has taken attention away from

internal government functioning and govt. to businessEven best in class state and local e-government solutions have not gained widespread adoption Governments often underestimate the security, infrastructure, and scalability requirements of their applications

Lessons:Clear justification for projects Clarity about costs and benefits Balancing cost, payoff, and risk in implementation Use appropriate technologyAppropriate Sustainability Model Citizens are willing to pay, if they see real value Private sector involvement can defray costsInstitutional Framework Use government experts with IT training, not IT experts Insource strategy; Outsource design and development

Project management Think big, start small, scale fast Celebrate early wins, celebrate reasoned failures Focus on training and change management

The only way to accurately predict the future…is to create it!!

Peter Drucker, Management Guru