e-commerce & physical stores - bridging the gap
TRANSCRIPT
Bridging the Gap
• Accessibility – smart-phones and tablets
• Comfort – shopping from home/office
• Cost savings – travel costs, online discounts
• Time savings – travel time, avoiding queues
• By making the purchase process pleasurable through:
Seasonal/Festival decorations
Leisurely trials
Helpful, polite staff
Touch & feel of product – not to be underestimated
FISYKAL SHOPPE
• E-commerce stores can bridge the gap by having:
Same-day delivery
Virtual trials
Innovative measurement
At-home trials
Product customization
• E-commerce innovation has taken an interesting turn, and is something we can look
forward to
• If you have some interesting ideas, or know of any other practices that help bridge
this gap, drop a comment at this blog