E. CHARLES NELSON11801 Braystone Ln. Chesterfield, VA 23838

(804) 314-4288fcchuck2@gmail.com

CAREER OBJECTIVE:To pursue a challenging career in cybersecurity in which I can continue to develop professionally and add value by leveraging my 20+ years of experience in the business world together with my training in IT.

IT EXPERIENCE

MAXX POTENTIALRichmond, VA

Security and Web Development Apprentice2015 to Current

As a contractor for GE Digital handle technical troubleshooting within the Cyber Ark enterprise environment, involving use of SAPM and SUPM for customer’s privileged access as well as creations of safes and accounts to meet the needs of the business. Engage and track Priority issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Selected Contributions:

Research and assist the team in development of both new as well as updated SOPs for GE PAS team operations such as New Account creation using scripts and v9 Safe creation.

Work as part of the team that assisted GE’s PAS team to decrease the number of accounts in error to a historical low.

Handle 40+ technical/mission-critical calls per month, both Incidents and Requests, and consistently met high service standards while providing excellent customer service.

Work both individually and as part of a team to develop both static and interactive mobile-first websites using Wordpress, HTML, CSS and Javascript.

Test software and applications for proper functioning and customer ease of use. Communicate with the developers to correct bugs and to improve the user experience of software and applications.

TECHNOLOGY SUMMARY

Systems: Unix, Windows XP/7/8/10, Android

Databases: MySQL

Languages: C#, SQL, HTML, CSS, Javascript, Java and php

Software: MS Visual Studio, MS Project, MS Visio, MS Office, Photoshop CS6/Gimp, Blender 3D, SAP ERP software

WORK EXPERIENCE

20+ years of experience in business management, human resources and operations. Held management positions running long term health care facilities leading 200+ employees in the daily operation of the facilities. Some accomplishments included:

Led and implemented a new integrated information system across several departments. Worked closely with test sites to determine our needs and pinpoint bugs and shortcomings during Beta testing and implementation.

Successfully negotiated new partnerships with acute care and insurance organizations to maintain and increase referral sources that resulted in expansion of the customer base and an increase in daily census and revenue.

Financial responsibility for revenue and expense control as well as financial planning and forecasting for new products and partnerships.

Managed daily staffing ratios based on census and acuity to maintain the budgeted staffing while providing excellent care through redistributing available staff hours as needed.

Developed and led change initiatives to support transition to new facility ownership.

MILITARY EXPERIENCE - 11TH ARMORED CAVALRY REGIMENT - UNITED STATES ARMY- Platoon Leader and Supply Officer

EDUCATION

Post-Baccalaureate Certificate, Information SystemsVirginia Commonwealth University, 2015

Master of Health AdministrationVirginia Commonwealth University, Medical College of Virginia Campus, 1996

B.A. History and International RelationsVirginia Military Institute, 1988

RELATED SKILLS

Fluent in Spanish. Technical writing: Led and assisted in the development of policies and Procedures in

Information Systems, Human Resources, facility operations and Expense control. Explore ethical hacking techniques through participation in HackRVA badge construction

and programming for the RVASec conference and online resources such as “Hack This Site” and “Over the Wire”.

15 years as a Soccer Referee officiating games from U-8 through College and semi-professional leagues. Managed 22 passionate players on the field to ensure safe games among players who at times had rivalry, ethnic and national animosities.