e-business suite & crm on demand lead to order advantage nicole smayling – solution consultant
Post on 19-Dec-2015
221 views
TRANSCRIPT
<Insert Picture Here>
E-Business Suite
&
CRM On Demand
Lead to Order Advantage
Nicole Smayling – Solution Consultant
ORACLE
CRM On DemandSales – Marketing –Service
Value Proposition:
Only ORACLE CRM On Demand enables you to outsmart and out execute your competition with solutions that are easy to use, provide fast ROI, and are available from a single vendor.
Hosted
Application
Sales – Marketing – Service
Sales
Get Smarter
Increase sales execution & account penetration
Rapid access to the business information you need
CRM On Demand: Sales
ORACLE
Business
Intelligence
Engine
Historical Trending & Whitespace
Over 40 Pre-Built Reports
Drag & Drop Report Building
Get More Productive
Quickly identify & prioritize sales opportunities
Enable team selling via enriched collaboration
Leverage best practices across
the organization
Get the right information to the
right team members
CRM On Demand: Sales
Sales Prospector
Social CRM
Sales Library
Embedded
Sales Coaching
Get The Best Value, Period
Superior User Adoption
Single vendor platform with superior economics and accountability
The most capabilities offered at universal low price
Provable ROI with Lowest TCO
Simplify & Gain Leverage with a Single Vendor
CRM On Demand: Sales
Configurable
User Interface
Portal Integration
Social CRM
Outlook Integration
Marketing
Campaign Centric Customer Centric
“Let me find a group of people to tell about it.”
“I have a person”“I have an offer”
offer
“Let me find the best offer for this person.”
offer offer offer
CRM On Demand: Marketing
CRM On Demand: Marketing
Analytics
Sales Reporting
PRM
Contact Management
Mobile
Lead Management
Opportunity Management Response
Management
Lead Scoring
Campaign Automation
Email Campaigns
Web Marketing
Lead Nurturing
Website Monitoring
Sales
Forecasting
Marketing
Saas Analytics Vendors
Saas MarketingVendors
Saas CRMVendors
Where the only option is to
buy expensive, add-on products
Enterprise Visibility
Analytics
Response Management
Lead Scoring
Campaign Automation
Web Marketing
Lead Nurturing
Website Monitoring
Analytics
Response Management
Lead Scoring
Campaign Automation
Web Marketing
Lead Nurturing
Website Monitoring
Sales Reporting
PRM
Contact Management
Mobile
Lead Management
Opportunity Management
Email Campaigns
Sales
Forecasting
Marketing
CRM On Demand: Marketing
Easy to design and manage multi-step nurture campaigns
true
CRM On Demand: Marketing
Personalized Greeting
Sales Rep Signature from CRMOD Personalized
Microsite Link
Sales Rep From Email Personalization
CRM On Demand: MarketingPersonalized Campaigns
CRM On Demand: Marketing
Web Forms Microsites
CRM On Demand: MarketingFull Synchronization to Sales
CRM On Demand: Marketing1.
2.
3.
Closed Loop
Analytics
Service
CRM On Demand: Service
360° Degree Customer View
Centralized Knowledge Base
Call Scripting
Customer Satisfaction Surveys
Solution Scoring
CRM On Demand: Service
Hosted Computer Telephony Integration
Hosted Interactive Voice Response
Hosted Automatic Call Distribution
CRM On Demand: Service
• Proven CRM expertise• 20 Languages
• Multiple Currencies• Multiple Deployment
Options• Single Vendor
• Fully Integrated
CRM On Demand
Why?E-Business Suite & CRM On
Demand
<Insert Picture Here>
Siloed Data
Excessive
Administrative Work
<Insert Picture Here> Lost
Sales
Better Together
The Business Value of Integration
Business data is consistent andup to date across applications
Data
Ora
cle
AIA
The Business Value of Integration
Business data is consistent andup to date across applications
Data
Can complete a flow in CRMOD w/o going elsewhere
Ora
cle
AIA
The Business Value of Integration
Business data is consistent andup to date across applications
Ora
cle
AIA
Data
Can complete a flow in CRMOD w/o going elsewhere
Streamlined and SeamlessLead to Order Process
One Unified Set of Data
360 Degree View
Increases Productivity
Drives Revenue
Integration
Integration Complexity
ORACLEApplication Integration Architecture
Industry StandardsAIA is an open
standards - based platform
Automate the complete end-to-end business processes,
leveraging the applications you have
and use.
Application Integration Architecture
Integration Solution
Traditional Approach:
Point to Point IntegrationOracle’s AIA Approach
• Costly – Consumes Large % of IT Budget
• Difficult to Upgrade Different Points
• Not Sustainable - Upgrades and Implementations of Any New Functionality “Breaks” Integrations
• Affordable – Leverage Your Investment now and in the future
• Agile – Common Framework Extends To Fit Your Needs
• Sustainable – Build Once Then Reuse and Configure As Your Needs Change
Oracle Application Integration Architecture
CRM On Demand & E-Business Suite
• Combines the ease of use and rapid deployment of Siebel CRM On Demand with the power of Oracle E-Business Suite
• BPEL library of business processes to extend integration solutions across Oracle applications
Siebel CRM On Demand
Oracle E-Business Suite
Synchronize customer information between Front and Back Office systems
Data Quality
Single User Interface
Business Processes That Span Across Organizations
The ORACLE Advantage
The ORACLE Advantage
• Commitment to standards.
• Long-term vision and unified roadmap.
• Full responsibility for product quality, service, and
support.
• Products built to work together.
Products Built to Work Together
Complete Solutions.
Complete Choice.
• CRM• Human Capital
Mgmt• Retail
• Communications• Financial Services
• Banking• Public Sector• Professional
Services
Only ORACLE:
• Database• Data
Warehousing• Database on
Linux• Embedded
Database• Middleware
• Enterprise Portal• Application
Server• Enterprise Performance
Mgmt.
CRM On Demand Customers
Organizations of All Types & Sizes ChooseORACLE CRM On Demand
Sample CRM Semiconductor Customers
CRM On Demand
Rackable Systems Achieves 330% ROI from Oracle CRM On Demand, E-Business Suite & AIA
•New business process required for Lead-to-Quote and Build/Design to Order model
•Low user adoption of previous CRM system
•Sales lacked visibility to back-end data
•Small IT staff, limited budget, short timeline
•Fully integrated front-to-back office 10 Mos.
•Better data quality, single customer/order view
• Improved forecast accuracy & sales closure
•Achieved 330% ROI with payback in only 5.3 Mos.
Challenges: Comprehensive visibility into leads,
opportunities and sales forecast
Results: Increased sales efficiency; better data
quality
/
With AIA, we have a single vendor solution to connect Oracle CRM and Oracle EBS. This allows for improved user adoption, better pipeline visibility, one view into customers and orders, and reduced IT costs.
What Rackable / SGI Is Saying
Dominic Martinelli, CIO
Contact Information:
TK KeslerCRM On Demand Specialist
(415) 305-9274
Ryan CavanaghCRM On Demand Specialist
(408) 616-9010
Questions?
