e business
DESCRIPTION
TRANSCRIPT
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E-BUSINESS
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Presented by:
Rizwan Qamar
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Business
• All the regular activities performed for the sake of profit is called BUSINESS
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E-Business
• Business process • Automated information system• Web-based technologies.
Lou Gerstner, CEO of IBM.
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E-Business Includes
1. Internal Business Systems 2. Enterprise Communication and Collaboration
3. Electronic Commerce
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1. Internal Business Systems
• Customer relationship management• Enterprise resource planning • Document management systems • Human resources management
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Customer Relationship Management
• Corporate level strategy • Maintaining relationships with customers • Governs organization's philosophy at all levels
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CRM Architecture
• Operational • Analytical • Collaborative
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Uses of CRM
• Providing online access • Identify customers value and devise appropriate
Strategy• Identifying potential problems before they occur • Storing customer interests in order to target
customers
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Enterprise Resource Planning
• ERPs integrate all data and processes of an organization into a unified system.
• Use multiple components of computer software and hardware
• ERP delivers a single database that contains all data for the software modules
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ERP Application
• Manufacturing • Supply Chain Management• Financials • Projects • Human Resources Management• Customer Relationship Management • Data Warehouse
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ERP Advantages
• Design engineering (how best to make the product) • Order tracking from acceptance through fulfillment • The revenue cycle from invoice through cash receipt • Managing interdependencies of complex Bill of
Materials
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ERP Disadvantages
• Systems can be difficult to use.• Frequent compatibility problems• ERP systems can be very expensive to install. • Very high switching costs• Re-engineering may Lead to loss of competitive
advantage.
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Document Management System
• A computer system • Used to track and store electronic documents • And images of paper documents • Overlap with the concepts of Content Management
Systems
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Components of DMS
• Metadata • Integration • Capture • Indexing • Storage • Retrieval • Distribution • Security
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Human Resource Management
• Academic theory and a business practice • Theoretical and practical techniques of managing a
workforce • The theoretical discipline, employees are individuals
with varying goals and needs• The field view of workers, virtually all wish to
contribute to the enterprise productively
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HRM Activities
• Recruitment and Selection• Interviewing• Training and Development• Performance Appraisal• Compensation and Benefits• Dealing Employment Laws
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Critical Theory of HRM
• Rhetoric • Management Gurus • New Label • Empowermen
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2. Enterprise Communication and Collaboration
Voice over Internet Protocol Content management system E-mail Voice mail Web conferencing
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Voice over Internet Protocol
• Voice over Broadband is the routing of voice conversations
• Over the Internet or through any other IP-based network.
• Protocols carry voice signals over the IP network• Voice Protocol was invented for the ARPANET (1973)
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VoIP Functionality
• Incoming phone calls can be automatically routed • Call center agents using VoIP phones can work from
anywhere • VoIP allows users to travel anywhere in the world • Can also integrate with other services available over
the Internet • Subscribers can make and receive local phone calls
regardless of their location
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VoIP Difficulties
• Difficulty in sending faxes due to software and networking
• Reliance upon separate service Internet- connection. • Unable to make phone calls during a power outage
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Content Management System
• CMS, is a computer software system used to assist its users in the process of content management.
• It facilitates the organization, control, and publication of a large body of documents and other content
• Also facilitates the collaborative creation of documents.
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Web Content Management Systems
• Automated Templating• Easily Editable Content • Scalable Feature Sets • Web Standards Upgrades • Workflow management • Document Management
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CMS Types and Terminologies
• TypesModule-based CMS
Document transformation language-based CMS • Terminologies
Block Module Theme
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• Electronic mail is a method• Composing• Sending• Storing• Receiving messages• Over electronic communication systems • The term "e-mail" applies both on Internet e-mail and
on the Simple Mail Transfer Protocol
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How Internet e-mail works
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Internet e-mail format
• Header From ToSubject
Date and (cc, Bcc)• Body
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Privacy problems regarding e-mail
• E-mail messages are generally not encrypted• Easy for others to intercept and read messages • Backup kept by ISP’s• Preventing anonymous communication
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Voicemail
• Centralized system of managing telephone messages • Large group of people • More sophisticated than answering machines
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Voicemail System
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VMS Advantages
• Answer many phones at the same time • Store incoming voice messages in personalized
mailboxes • Enable users to forward received messages • Store voice messages for future delivery • Transfer callers to another phone number • Play different message greetings to different callers
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Web conferencing
• Used to hold group meetings • Live presentations• Use Intenet Technologies• Each participant sits at their own computer• Web conference is screen sharing, basic feature
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Features of web conferencing
• Slide presentations • Application sharing • Text messaging • Polls and surveys • File sharing • Annotation
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3. Electronic Commerce
Electronic commerce consists primarily of the distributing, buying, selling, marketing, and servicing of products or services over electronic systems such as the Internet and other computer networks
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Types of E-Commerce
• Business to Business (B2B)• Business to Consumer (B2C)• Business to Govt. (B2G)
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E-Commerce Includes
Internet shop Open catalogue Supply chain management Online marketing
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Internet shop
• It is the process consumers go through to purchase products or services over the Internet.
• Price comparison • Coupons • Rebates• Means of payment• Security issues
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Open catalogue
• Open catalogue is open content • Free content in the form of catalogues • Structured databases with information about products • Database normalization to increase the usability
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Supply chain management
• SCM is the process of planning, controling and implimenting
• Operations of the supply chain • Purpose to satisfy customer requirements
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Supply chain management problems
• Distribution Network Configuration • Distribution Strategy • Information • Inventory Management
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SCM Activities/Functions
• Strategic• Tactical• Operational
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Supply Chain Business Process Integration
• Customer service management process • Procurement process • Product development and commercialization • Manufacturing flow management process • Physical Distribution • Outsourcing/Partnerships • Performance Measurement
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Internet Marketing
• Use of the Internet to advertise and sell goods and services
• It includes pay per click advertising• Banner ads• E-mail marketing• Interactive advertising• Search engine marketing
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THANKS for Patients
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