dynamicscare · by leveraging our deep understanding of microsoft dynamics ax® product...
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DynamicsCareEnd-to-end Dynamics Services
A Sonata Software Company
Sonata provides end-to-end services on Dynamics AX from Consulting to Support to help enterprises get the best out of Dynamics. Sonata today is preferred choice for fortune 500 companies and for some of the large and complex imple-mentations globally. We specialize in managed engineering factories, scaling implementations & solutions and niche skills such as MPOS, complex integrations and customizations, where our deep value-added engineering capability and experience working in multi-vendor scenarios have been critical enablers of client project success.
The Sonata team provides a full range of services from consulting till support including Dynamics AX 7 speci�c services. With deep value-added engineering experience from AX 3.0 to AX 7 and a proven track record of enterprise implemen-tations we focus on delivering maximum value to businesses helping them get the most out of AX.
Full Portfolio of ServicesProven track record with Enterprises, SIs & ISVs
Dynamics AX O�erings
Solutions on AX Consulting Engineering services
Managed services Digital Transformation on AX Enterprise services
ASCS - DistributionBrick and Click - Retail
Enterprise roadmapGlobal solution de�nitionArchitecture assessment and designPerformance audit and managementBusiness case development
Global dev factoryHigh performance engineeringDevOps for AXTesting and test automationCRM engineering
Global 24/7 helpdeskProblem managementRelease managementInstance monitoringBusiness continuity (monitoring, DR, backups, In-place upgrades)
Rapid mobile enablement (Mobile platform, apps and extensions)Cloud migrationEcommerce enablementAnalytics
Enterprise implementationGlobal template de�nitionUpgrade templatesGlobal roll outsTurnaround services
Build an agile digital enterprise by extending your businesses processes to mobile, migrating to cloud and get action-able insights using analytics.
With a proven track record of successful complex implementations, we partner with organizations to make their vision of multi-country AX implementations, upgrades and rollouts a reality.
By leveraging our deep understanding of Microsoft Dynamics AX® product architecture and roadmap, you can plan your global AX journey, design for scale and performance, know your investments and justify them. We can help you with:
Full Portfolio of Services
Digital Transformation on AX
Enterprise Services
Consulting Services
Rapid mobile enablement(Mobile platform, apps and extensions)Cloud migration
Enterprise implementationGlobal template de�nitionUpgrade templates
Global roll outsTurnaround services
Ecommerce enablementAnalytics
Enterprise roadmapGlobal solution de�nitionArchitecture assessment and design
Performance audit and management Business case development
By leveraging our deep understanding of Microsoft Dynamics AX® product architecture and roadmap, you can plan your global AX journey, design for scale and performance, know your investments and justify them. We can help you with:
Engineering Services
Enterprise roadmapGlobal solution de�nitionArchitecture assessment and design
Performance audit and management Business case development
We ensure a stable and optimized system by delivering end-to-end support services using our mature service delivery model, service improvement best practices, standardized processes, metrics driven execution and governance and �exible engagement options with global coverage.
Dynamics Care – AX Support Services
Global 24/7 helpdeskProblem management
Release managementInstance monitoring
Business continuity (monitoring, DR, backups, In-place upgrades)
Insight. Optimization. Results.
Sonata’s proprietary TORQ methodology is designed to ensure fast, �rst-time-right implementation of complex projects. A blue print-driven approach built on top of the Microsoft SureStep™ methodology, it incorporates practical insights from our past projects to enhance delivery.
TORQ: Proven Methodologies and Tools for Reliable and Predictable Delivery
Scalable Delivery Methodology
LCS integration for Speed, Quality & Assurance
Solution Delivery
Microsoft Sure Step™ Methodology
Sonata Add-On to SureStep™
Microsoft COE/ Expert Council/ Engineering Excellence
AX led business transformational
programs
Blueprint driven delivery
Technical Excellence in
Delivery
People Management Competency
FutureCompetency
Adoption
DrivinInnovation
CriticalReviewer
Panel
Driving E�ciency
BluePrinting
Business case development and
measurementRe-usable assets
Expertise on MS lifecycle tooling
platform
Diagnostic
SolutionEnvisioning
SolutionSupportEnd to End Implementation Upgrade
Analysis Design Development & Testing
Deployment Operation
Tailored approach for speci�c scenarios
Predictability - quality, time and
process
Fastbene�t
realization
Transforming Shopping Experiences
A leading middle eastern duty-free retailer decided to transform its technology to create a new customer shopping experience. Sonata was chosen to implement a next-gen Omni-Channel solution on a single platform, integrating processes and systems, to facilitate a seamless experience across multiple retail, lounge and in-�ight touch points.
BENEFITS: Sonata’s solution which encompassed 24X7 operations, loyalty program management and secure payment, ensured a superior shopping experience across more than 50 shops and lounges to drive customer satisfaction and revenues.
Enabling Professional Services with Technology
A leading marketing services company decided to use AX to bring multiple business entities onto a common process platform. Sonata implemented AX 2012 for Service core modules on HR, Finance and Procurement with over 150+ customizations to handle integrations to media, rebate and payroll systems.
BENEFITS: The solution will drive signi�cant e�ciencies in the operation of a complex services business, with necessary �t-to-industry and client business-speci�c processes.
Integrating AX Retail to Support Growth
A leading US apparel and fashion chain chose AX Retail 2012 as the system to power its growth plans. Sonata integrated complex existing systems into an e�ective �nal scalable solution, supporting new channels and store formats.
BENEFITS: The �nal implementation integrated new e-commerce features of AX Retail with existing POS and order management systems. This enabled faster growth in new outlets and channels at lower TCO.
A focus area for Sonata as a technology is that the AX services are driven by a Centre of Excellence that develops a range of capabilities on platforms, skills, assets and processes to continuously push the envelop on the quality of results o�ered to customers. For large projects we go further in setting up a dedicated customer-speci�c Centre of Excellence with identi�ed resources across technology and domain specializations that enable a deeper engagement with the clients’ strategic needs.
Dynamics AX Centre of Excellence
Capabilities Skills
Digital Platforms
Dynamics AXDynamics AX RetailDynamics CRMSQLWindows 8Windows PhoneSurfaceAzureKinect
500+ resources on AX 100+ trained resources in SMAC technologies 150+ trained resources in Bl and Analytics
Vertical solutions for Retail: Brick & ClickHalosys - mobile enterprise platform Retina - Analytics engine E-Commerce add-onUni�ed data platformCloud Engineering / DevOps
Processes
Migration and data integration toolkits Agile development Frameworks: Mobility/ Bl Maturity, Managed Services Migration
TORQ: Blueprint driven methodology based on MS SureStep™
CoECharter
Domain knowledge
Technology and Solution Expertise
Reusability
Process Optimization
Knowledge Management
Innovation and Thought Leadership
Deep Dynamics AX Expertise & Capability
Expertise Resources & Processes Delivery Track Record
Specialized world class platforms based on AXFull range of services with vertical speci�c solutions Only Global Service Centre for Dynamics for MS globallyDeep value-added engineer-ing experience from AX 3.0 to AX 7 Engineered Dynamics AX Retail, SI, Expense, Project modulesOmni Channel, SMAC, BI & Analytics, O365, Yammer
Scale : One of the largest talent pools with 500+ overall, 80+ US based skilled AX resourcesProven Enterprise scale implementations based on Sonata’s TORQ - Blueprint-driven methodologyDynamics AX Center of ExcellenceRe-usable assets and innova-tions
150+ client projects delivered successfullySome of the largest Dynamic AX clients WW. Clients spanning global Fortune 100 to niche customersPreferred partner for Global SI for Dynamics’Featured in Foresters report for DynamicsBest in class TCO
10+ Years of PartnershipAX 3.0 to AX 7
Enterprise I Sl and ISVTop 1% of MS Dynamics Partners
Retail Distribution
in f t
ABOUT
ABOUT I.B.I.S.
SONATA SOFTWARE
technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer
an impact on their businesses, with IT.
Sonata in Dynamics
5
A Sonata Software Company
I.B.I.S., Inc., a Sonata Software Company, is a member of the elite Microsoft Dynamics® Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise. I.B.I.S. has that expertise in global supply chain management, and they used that knowledge and experience to create one of the most �exible and advanced supply chain applications available today. In fact, Advanced Supply Chain Software™ is so well-respected that Microsoft Partners all over the world call on I.B.I.S. to help their clients resolve their most complex supply chain issues.
Industry speci�c solutions for
Retail andDistribution
10+ years of proven Dynamics
track record , more than 150 projects
delivered
TORQ proven methodologies
and tools for reliable &
predictable delivery
Digital solutions on Dynamics -AX 7, Cortana,
Enterprise Mobility Suite
Breadth of skilled resources : 500+
consultants across the world
End-to-end services -
Consulting, Engineering,
Implementation and Support
Sydney | Singapore | Bangalore | Hyderabad | Qatar | London | New York | Atlanta | San Francisco | Seattle