Success Story: Manuka Health

DXC Eclipse helps Manuka Health evolve their business with Microsoft Dynamics 365

Client name: Manuka Health

Location: Auckland, New Zealand

Industry: Manufacturing

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Challenge

• Manuka Health is on a significant

growth trajectory with over

17,000 beehives and distribution

channels to over 45 countries

• To streamline operations and

transform efficiency

Solution

• Microsoft Dynamics 365

• Tight integration across Microsoft

platforms, particularly Dynamics

365 and Power BI, ensures

transparency and accuracy

along with rich reporting tools

to support Manuka Health

executives’ decision-making

Results

• As a cloud based software,

Dynamics 365 enables a single

source of information being

made available to users

• Manuka Health personnel have

secure, anytime, anywhere

access to information and real-

time decision-making support

Success Story: Manuka Health

DXC Eclipse helps Manuka Health evolve their business with Microsoft Dynamics 365

New Zealand based natural healthcare company, Manuka Health has chosen

Microsoft Dynamics 365, to underpin a major digital transformation initiative across

the business.

Established in 2006, Manuka Health is on a significant growth trajectory. With

140 employees across New Zealand, the natural healthcare company operates

over 17,000 beehives and processes honey and other bee products. They distribute

products to over 45 countries throughout the world.

To streamline operations and transform efficiency Manuka Health is replacing

their legacy ERP system with Microsoft Dynamics 365. The integrated cloud-based

solution ensures that Manuka Health personnel have secure, anytime, anywhere

access to information and real-time decision-making support.

Ben Boase, Manuka Health’s Chief Financial Officer, is the lead architect and

champion for the digital transformation project. He says, “We are transforming

in a number of ways – one is the way we manage and deliver our products in the

digital space. We’re in a developing industry and there are evolving regulations

around honey and bee products and their distribution in the markets we serve. We

see technology as a key enabler in delivering exceptional products and helping our

customers lead healthier lives.”

“Our vision for the business was critical to picking Microsoft Dynamics 365. Its out

of the box functionality and easy user experience gave us the confidence that our

technology would enable us to facilitate growth in the business.”

To build this system, Manuka Health partnered with Microsoft Dynamics Partner

DXC Eclipse, known internationally for their Dynamics 365 expertise. Leveraging DXC

Eclipse’s knowledge and experience in the food processing industry coupled with their

understanding of the Microsoft ecosystem allows Manuka Health to build a trusted

system designed to match its needs.

Boase adds that DXC Eclipse demonstrated that Microsoft Dynamics 365 was the

right platform for the business and they had the team with the skills and experience

to deliver an out of the box solution.

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“Cultural fit was really important to us. We felt that DXC Eclipse had a similar

culture to ours and our people matched very well, providing a solid foundation for a

partnership. DXC Eclipse’s team had the skills and experience to deliver a platform

that would support our business from beekeeping right through manufacturing

and distribution.”

Tight integration across Microsoft platforms, particularly Dynamics 365 and

Power BI, ensures transparency and accuracy along with rich reporting tools to

support Manuka Health executives’ decision-making.

“In the first phase, we’re excited about the improved demand planning and

forecasting that Microsoft Dynamics 365 delivers out of the box. In a developing

industry like ours, this is a game changer, helping us make more data-driven decisions

to improve critical business processes,” Boase adds.

Ciaran Quinn, Manuka Health’s Group Financial Controller believes that as a cloud

based software, Dynamics 365 enables a single source of information being made

available to users; “Across locations, it’s simple, intuitive and integrates our various

systems, so employees are no longer working in silos with manual processes. We want

to facilitate self-service capabilities across the organisation, so our employees are

empowered to draw analysis and insights from our data.”

The technology and business transformation that has already been wrought by

Dynamics 365 will continue across the business, given the team’s commitment to

continuous improvement.

Quinn explains that the business is looking forward to the upgrade that Microsoft

Dynamics CRM provides, a move that optimises how the organisation manages their

distribution network, so vendors, suppliers and the business all have access to a

broader, single source of information.

Boase believes that technology will play an increasingly important role across the

New Zealand agriculture sector and concludes “We see Microsoft Dynamics 365

as our platform of the future. As the system matures and the data provides a richer

output, efficiencies and opportunities for optimisation become stronger and dynamic.

Being in the cloud allows us to scale without having to worry about infrastructure.

We’re also excited about the developments in IoT and look forward to using the

technology to manage beekeepers and drive efficiencies in the business.”

“In our move to the cloud, trust and security have been key. Microsoft has always

been a strong, reliable brand, and a known entity to us, and working closely with a

partner like DXC Eclipse, who understand the Microsoft ecosystem so well gave us the

peace of mind that everything would run smoothly,” he concludes.

Success Story: Manuka Health

About DXC Technology

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally. For more information, visit www.dxc.technology.

© 2017 DXC Technology Company. All rights reserved. October 2018

Working with DXC Eclipse

DXC Eclipse has the proven manufacturing and Microsoft Dynamics 365 experience

to deliver a lower risk, high return project within a shorter timeframe using our skills

consultants and implementation methodologies.

DXC Eclipse, a practice within DXC Technology, helps enterprise and mid-market

companies accelerate digital transformation, solve business challenges and deliver

intelligent solutions that make a difference for clients, employees and partners. We

believe in delivering expertise, project transparency and excellent customer service

in every engagement. With team members in North America, EMEA, Asia and APAC,

we are uniquely positioned to deliver Microsoft Dynamics 365, ERP, CRM, business

process, analytics and collaboration solutions to clients across the globe. The largest

independent Microsoft Dynamics partner in the world, DXC Eclipse serves more than

4,000 clients across multiple industries. Our practice delivers services and solutions

that positively impact our world today and into the future.

This customer success story is provided courtesy of the Microsoft corporation.

Success Story: Manuka Health

www.dxc.technology/au/eclipse