PR O J E C T A N D PR O G R A M MA N A G E RR E Q U I R E M E N T S M A N A G E M E N T | S Y S T E M S D E V E L O P M E N T | C H A N G E & R I S K M A N A G E M E N T

Client-focused leader Experienced driving operational improvements through project management techniques, testing methodologies, and IT best practices to support global infrastructure and business performance across transportation, education, healthcare, retail, banking, manufacturing, and pharmaceutical industries.

Demonstrated success utilizing and developing top-performing process frameworks utilizing ITIL, SCRUM, and SDLC methodologies.

Proven mentor, trainer, and director of multidisciplinary teams in applying established process improvement methodology to deliver results for clients.

Expert at identifying causes of process inefficiencies and designing process re-engineering solutions that lead to sustainable, repeatable and quantifiable business process improvements.

Skilled in the implementation of Technology Governance Processes throughout the full project lifecycle.Talented communicator with expert client relations as well as contract and proposal writing skills.Completed MCSA coursework for Server 2012.Completed MCSE coursework for SharePoint Administration.In Process PMP Certification

Project Leadership Requirements Management Risk & Change Management Resource Management Administrative Reporting Client Relationship-Building Matrix Environments Large-Scale Projects Problem Analysis & Resolution

“Established Program Management Offices and Testing Centers of Excellence”“Implemented virtualization projects that saved clients over $250,000 in first-year hardware acquisitions”

“Assisted clients in achieving regulation and control compliance including Sarbanes-Oxley and COBIT”

PROFESSIONAL EXPERIENCE

EMTEC INC., Suwanne, GA 2010-PROJECT MANAGER & BUSINESS ANALYST

Served in multiple roles including the following: Project Manager, Business Analyst, Sr. Test Consultant, Sr. Strategy and Change Consultant, and SharePoint Site Administrator.

Resource Administration: Established an Enterprise Test Group at Gwinnett County Public Schools, which successfully delivered Enterprise-level applications, infrastructure, and networks for implementation. Ensured the GCPS systems met the functional and non-functional requirements of all enterprise projects.

Project Management: Led the full lifecycle implementation of a Hyper-V Server Virtualization at Gwinnett County Public schools, which saved hundreds of thousands of dollars on hardware costs for a middle school retrofit program.

Process Improvement: Server implementation resulted in a reduction of idle time of existing hardware, which produced a greater return on investment in the cost of hardware. Also led to a reduction in physical footprint of servers that condensed space requirements in the Data Center.

Accomplishments: Introduced a new Service Model that allowed for quicker provisioning of Application Environments. Achieved a Virtual-to-Physical Density of 15-to-1 within 18 months of implementation. Migrated Sharepoint instances from 2007 to 2010, and 2010 to 2013.

IBM CORP., Atlanta, GA 1998-2010PROGRAM MANAGER/IBM CERTIFIED STRATEGY & CHANGE CONSULTANT

Led multiple roles for several clients, including Sr. Strategy and Change Consultant, Sr. Test Consultant, Program Manager, Project Manager, Business Analyst, Technical Analyst, Pre-Sales Support, and Team Leader.

Change Management: Developed and implemented IT lifecycle processes across Gwinnett County Public Schools, including coordinating testing and executing SharePoint Team Sites as a project leader. Instrumental in Change Management, Issue Tracking, Risk Management, Project Portfolio Management, Reporting, and Team Leadership.

Process Transformation: Established a Quality Control Organization for Macy’s that spanned configuration and release management, test environments, infrastructure management and controls, and enterprise architecture portfolio management. Boosted quality delivery, infrastructure stability, and throughput capability by re-designing test environments, standardizing processes and procedures, and stabilizing enterprise-wide test environments.

Testing & Application Development: Served as a Senior Consultant in the Transformation Team responsible for SunTrust Bank’s testing processes, application development and testing environments, standards, methodology, tools,

DWAYNE A. COLEDWAYNE A. COLE(404) 931-7178 dwaynecole@earthlink.net(404) 931-7178 dwaynecole@earthlink.netDWAYNE A. COLEDWAYNE A. COLE(404) 931-7178 dwaynecole@earthlink.net(404) 931-7178 dwaynecole@earthlink.net

architecture, and configuration management. Conducted capability assessments and developed test strategies. Created a distributed testing framework using SCRUM disciplines. Created a web-based full life cycle testing model for global resources to allow continuous development of company’s agile systems.

Business Process Development: Founding Member of the IBM Virtual Worker practice. Developed Virtual worker presentations, proof of concept virtual worker demos, demo presentations, construction of statements of work, proposal construction, and RFP Responses. Business Analyst functions including requirements gathering, testing activities, and business case development with ROI calculations.

Accomplishments: Achieved $3.5 million in savings for IBM clients, which included one of the largest healthcare insurers in the United States. Delivered a $1.5 million dollar revenue increase for a large Property and casualty insurance company. Accomplished an 88% FTE reduction in a healthcare insurers’ group enrollment department.

CAREER NOTE:IBM CORP., Various Roles, 1998-2010

DELTA, Project Manager, Windows XP Transformation/Migration Project CISCO, Project Manager, Oracle Server Migration Project PFIZER PHARMACEUTICALS, Project Manager, Strategy and Change Project NASCO, IBM Healthcare Practice Consultant

CONSULTEC, INC. (XEROX), MMIS Project Manager, Conversion and Eligibility, 1992-1998

PROFESSIONAL DEVELOPMENT

IBM Coursework: Advanced Project Management, PM Business Skills, BIS Engagement Process, PERL 5.0, HTML Fundamentals, CGI Scripting Fundamentals, JAVA 1.1 Programming, Features of Java, Anatomy of Java Classes, Overview of Java, Introduction to Java, e-Business Mobilization for Consultants, Visual Age for Java, SI Methods

Management Training: Managing Conflict, Professional and Technical Writing, AMA Management Training Program

System Analysis Training: Logical Data Modeling, Compuware, Structured Analysis & Design, Systems Analysis Course, Systems Engineer Development Program

TECHNICAL SKILLS

Project Domain: Business Process Management, Testing Technologies, Project Management, Organizational Change, Systems Integration, Performance Improvement, Business Process Re-engineering, Application Development, Structured Analysis and Design, Logical Data Modeling

Framework: Clear Path for Virtual Worker Development & Visual Age for JAVA Data Management: DB2 & ORACLE Development Tools: SharePoint 2010 Developer PM Tools: MS Project Server, ABT Workbench, Project View, Artemis Web Track View, Test Director Applications: SharePoint Server Administration 2013, MS Project Server 2013, Microsoft Office 2013, MS Server

Administration 2012 Office Systems: MS Project, PowerPoint, Access, Excel, & Word, Visio, Lotus Notes Methodologies: ITIL, SI Methods, WSDDM, Systems Life Cycle Development Skills & Tools: Test Director, Mercury Load Runner, Win Runner

EDUCATION

MECHANICAL ENGINEERING BACHELOR OF SCIENCE HOWARD UNIVERSITY, Washington, D.C.

AERONAUTICAL ENGINEERING COURSEWORK

LINCOLN UNIVERSITY, Lincoln, PA