dvs.net it-service gmbh „the smart grid experts“ dipl.-inf. marco balke senior solutions...
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dvs.net IT-Service GmbH„The Smart Grid Experts“
Dipl.-Inf. Marco BalkeSenior Solutions Architect
German-Irish Smart Grid Summit, Crowne Plaza Dublin – Northwood
13.10.2015
dvs.net IT-Service GmbH
Founded: October 1996
Staff: 17 employees
Divisions:
-IT Services: Installation, operation and support of complex IT systems
-Smart Metering Services: Installation, operation and support of Smart Metering systems
Start of Smart Metering Services:
January 2005 = 10 years experience
How can we help?
Phases of a Smart Metering project
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
1. Technical pre-sales support
Our services:
• Installation and operation of demo systems
• Server dimensioning, documentation
• LAN/WAN device dimensioning
• Device selection/ testing (communication devices, servers etc.)
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
2. Planning and installation
Our services:
• Testing and documentation of meter parameterization
• Testing and documentation of DC parameterization
• IP LAN/WAN network planning
• Customer server installation
• System installation, testing, documentation
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
3. System building
Our services:
• DC-WAN/VPN installation and testing, documentation
• DC installation
• M-Bus-device installation
• Commissioning meters
• Creating test documents and conducting acceptance tests
• PLC troubleshooting
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
4. Operation - general
Our services:
• Monitor and ensure system availability
• Monitor and ensure meter data availability
• Reaction times troubleshooting according to SLA
• Capacity planning and expansion of backend systems
• Software maintenance of server OS, DB and backend
• Hardware maintenance of customer systems
• KPI reporting, monthly
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
4. Operation – customer support
Our services:
• Helpdesk (phone/ email)
• Operation of customer ticket system
• Customer ticket handling
• Problem solving
• Customer service requests
• Project service requests
• Reaction times support according to SLA
• KPI reporting, monthly
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
5. Training
Our services:
•Creating training materials
•Conducting customer training on administration, meter/ DC installation and commissioning
1. Technical pre-sales support
2. Planning and installation
3. System building
4. Operation
5. Training
References
Reference projects
Stadtwerk Haßfurt Germany's first area-wide Smart Meter-Rollout
Planning and installation
•Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter), system installation
System building
•DC-WAN/VPN installation, commissioning of data concentrators, meters and M-Bus-devices, creating test documents and conducting acceptance test
Operation
•Annual distribution of TOU-calendars, support in case of problems with the accessibility of DC’s and meters, problem analysis of WAN-configuration/ PLC-communication in the field
Reference projects
Remote Metering Solutions
South Africa
Planning and installation
•Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter, different tariff configurations, remote reconnect, different demand configurations), system installation
System building
•DC-WAN/VPN installation, commissioning of data concentrators, meters and M-Bus-devices, installation and operation of the systems initially in Germany
Operation
•Support in case of problems with the accessibility of DC’s and meters, problem analysis WAN-configuration
Reference projects
Industrielle Werke Basel Switzerland
Planning and installation
•Configuration of the system structure (application servers, SQL servers), network planning, creating the necessary programs (DC/ meter), system installation, support for the connection to an SAP accounting system (MDUS/ AMI)
System building
•Commissioning of data concentrators, meters and M-Bus-devices
Operation
•Support in case of problems with the accessibility of DC’s and meters, problem analysis WAN-configuration, PLC measurements, admin support
Reference projects
Stadtwerke Schwerte, EWE Oldenburg, Stadtwerke Neu-Isenburg, Stadtwerke Schwäbisch Gmünd, RheinEnergie Köln, GEW Wilhelmshaven,Gemeindewerke Nümbrecht, SVO Celle, EVO Oelde, SW Bochum, Technische Werke Kaiserslautern, Stadtwerke Krefeld, SSW Schleswig, OVE Bad-Rothenfelde, NUON Infostrom Gelderland, SW Norderstedt,E.ON Bayern Regensburg, Stadtwerke Pforzheim, SW Elmshorn, Stadtwerke Wolfenbüttel, EnergieSüdwest AG Landau, SWB Bremen, Stadtwerke Gotha, Stadtwerke Bad Rodach, Stadtwerke Wunsiedel, Stadtwerke Konstanz, EBM Genossenschaft Elektra Birseck …
Thank you for your attention!
Contact
dvs.net IT-Service GmbH
Bernsaustraße 7-9
42553 Velbert
Deutschland
Frank Broekman
Dipl.-Ing. Andreas Dicke
Phone: +49 (0) 2053-422-250
Fax: +49 (0) 2053-422-299
http://www.dvs.net