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Tampa Bay RCC

Duty Officer Training

Presented by:

In co-operation with:

Topics:

Backup Radio – pg 2

Backup Portables – pg 5

Remote Console Login – pg 7 (Take over for other RCC)

Interagency – pg 8

Mutual Aid Systems – pg 10

Florida Interoperability Network (FIN) – Page 14

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Backup Radio Systems – Tampa Bay RCC Site Link Failure

“Console Switch”

“Site Switch”

Backup Radio at

Tower

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Backup Radio Systems – Tampa Bay RCC Console Screen Layout

Access Backup Radio Screen using Screen Toolbar on Right Each Tower Site has a module Simulcast Systems have a single module for all towers

Modules are normally Muted

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Backup Radio Systems – Tampa Bay RCC Console Screen Layout

First Open Conventional Control

Then click on channel selection – it turns white Channel 1 is IA-TPA-1 Channel 2 is IA-TPA-2 Channel 3 and 4 repeat 1 and 2 Channel 5 is used for Maintenance / Testing No other Channels or Functions are supported ** DO NOT LEAVE ON CHANNEL 5 – IF FOUND, CHANGE TO 1 ** Mobiles and Portables are set to scan these groups, unless the trooper/officer has scan turned off.

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TBRCC BACK UP PORTABLE RADIOS

The RCC has a cache of hand held portable radios to use in the event of a console failure.

These radios are different for FHP or FWC. You must select the correct radio for the

function of your console, as only certain talk groups are in each radio.

To start using a portable, turn the small volume knob on the top to ¾ ways up. Wait for

the radio to find a tower and become ready for use. Turn large knob (next to antenna) to

select the talk group you wish to transmit on. The middle line of the face display shows

group. Top line shows LID when receiving; it shows the tower when standing by.

Unlike console, aliases do not appear.

To transmit, hold the radio antenna straight up. When ready to talk, press in the large

button on the left side of the radio, and wait one second then talk. Speak across the front

of the radio, about 4-6 inches from your mouth. Speak in a normal tone, do not raise

voice.

If when you press the button you hear a low tone response, release and try again. That

indicates that you did not have a channel to use, or someone else had begun to speak.

You do not have priority on a radio, like you have on the console.

Unless you need to be listening to other talk groups, for clarity it is recommended you

turn off scan. To turn off or on the scan function, press the “ 3 “ button. When scan is

on, you will see an arrow rotating on the bottom line of the display. Turning off scan

can make selecting the transmit group easier, especially when many people are talking.

It is recommended that dispatchers who are not familiar with portable radios practice at

non critical times. Dispatchers should be able to select correct talk groups and

communicate with the radio. Radios should be checked for operation monthly by

making and receiving calls during non busy times.

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BATTERY MAINTENANCE

For centers that have TWO sets of backup radio batteries, it is recommended that batteries be cycled on a weekly basis; preferably on night shift. To do the task, follow these steps at beginning of shift:

1) Inspect bank charger, all battery lights should be in green (ready) state

(if not see below *)

2) Remove portables and take off the charged batteries; set them aside.

3) Take previously charged batteries from plastic bin and install on radios.

4) Turn on the radio, with volume down. Do not return to charger at this time.

5) When all the radios are on and discharging batteries, take the set aside (step 2) and

place in bin.

6) Now wait until near end of shift and inspect that all portables are still on.

(if not see below **)

7) Turn off radios and place in charger with discharge battery. Pocket light should turn red

(charging).

* If a battery lamp never turns to green ready state (after 24 hours), try it in another pocket. If still not charging, report to NOC you have a bad backup radio battery that may need replaced. If a pocket on the charger always fails to charge, then report to NOC you may have a charger problem. * * If a radio does not stay on for a shift; tag the battery with tape, and request that it be cycle tested. Do return it to the charger and cycle with rest of batteries until it can be tested. Batteries must be recharged weekly to last a shift.

IMPORTANT NOTE: Batteries, chargers, antenna and accessories shall remain in the RCC, and are not to be exchanged with field operations. Troopers/Officers should be referred to local policy for radio maintenance or needs. Do not make their problem, your problem, when you urgently need to use a back up portable.

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REMOTE CONSOLE LOGIN 1st - Use Exit Maestro on Main Menu. If asked to save, Click Yes. Click Yes to Confirm. 2nd - Use Start / Shutdown / Logoff to log

off Windows

3rd - Use Cntl-Alt-Delete to Log back into Windows with the new login. The password is the same as the user name

LOGINS FWC: lcty-fwcc (JRCC) pan-fwcc (TRCC) lkld-fwcc (TBRCC) mar-fwcc (MRCC) oca-fwcc (ORCC)

wpb-fwcc (LWRCC) (FMRCC - none)

FMRCC MRCC ftmy-patrol mia-patrol ftmy-investagative mia-investigative ftmy-supervisor mia-supervisor TBRCC LWRCC tpa-patrol l1-patrol tpa-investagative l2-patrol tpa-supervisor lkw-investigative JRCC lkw-supervisor jax-patrol ORCC lcty-patrol orl-patrol jax-investagative orl-investigative lcty-investagative orl-supervisor jax-supervisor lcty-supervisor TRCC tall-patrol pen-patrol tall-investagative pen-investagative tall-supervisor pen-supervisor

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SLERS Inter-Agency Talkgroups

InterAgency Talkgroups are for use for operations with State Law

Enforcement -

Mutual Aid Systems

The above illustration is from the Joint Task Force, Standard Operating Procedure 2A Rev. 8 10-26-2006 It is recommend that duty officer supervisors review this guideline and discuss with your command if you have questions regarding state interagency communications.

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INTERAGENCY - DETAILS

IA talk groups are used to communication with other state agencies (they are not

for mutual aid use with counties or cities) They function like regular patrol talk

groups.

Orlando, Jax, Ft Myers IA and Statewide IA are present for adjacent troop

cooperation.

Interagency 1 is located on the primary patrol page.

IA-TPA-1 when used is sent to all towers in your Troop, irrespective if a mobile or

portable has it selected to speak on. This way, any radio in scan mode will hear

the communications.

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Mutual Aid Systems – Tampa Bay RCC

Tower Locations and Clusters

Hillsborough County System (Simulcast) (Hillsborough & Pinellas)

Hernando County System (Simulcast) (Pasco, Hernando, Citrus, Sumter)

Polk County System (Voted / Steered)

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Mutual Aid Systems – Tampa Bay RCC Console Screen Layout

Access Mutual Aid Screen using Screen Toolbar on Right Each Cluster has Calling and Tac-1 arranged vertically 8CALLHER = 800MHz, Calling (or TAC1), Hernando County, HIL = Hillsborough, POL = Polk Unselected Mutual Aid Audio is heard on 3rd Speaker

Calling is normally not Muted, Tac-1 is normally Muted

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Mutual Aid Systems – Tampa Bay RCC Repeater Enable / Disable

Pick Module (Yellow Box) to be Enabled/Disabled Click Conventional Control

from Main Menu

Click to Enable / Disable Repeater Up (Grey) Is Disabled, Down (White) is Enabled No other Channels or Functions are active Normal Operational State for all channels is Repeater Disabled When disabled, communications from Mobile is not heard by other Mobiles, only by dispatch. When Enabled, communications from Mobile is heard by both other Mobiles

and Dispatch

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Simulcast System – Mobile Transmitting, Dispatcher Receiving

Voter will select the strongest signal from multiple towers to be received by dispatch

Simulcast System – Dispatcher Transmitting, Mobile Receiving

System will transmit simultaneously from all towers, signals are synchronized by central

and site equipment, mobile will receive from strongest tower, or multiple towers

TX SYNCRONIZER

VOTER

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FIN QUICK REFERENCE GUIDE

Radio Talkpath (Connect to Radio)

1. Click on this icon. The “SELECT RESOURCE” dialog box appears.

2. You may now refine your search by using the dropdown filters.

Examples Agency – Police, Fire, Mutual Aid,… Region – Pensacola, Jacksonville, Orlando, Tampa Bay… County – Hendry, Orange, Leon, Putnam, Collier… PSAP – Bradford-so, bro-dof-ftl, lak-lady-lk-pd

3. Select the resource you desire (mouse click) then click “OK” You should here a tone if resource is available for use Important note—some resources may be multi-county. If a resource does not appear in the window, set the filter to ALL. A transmitter control box will appear. Three squares appear inside this box as follows:

RED (SPEAK/RECEIVE) – Transmit (using PTT) Receive GREEN (LISTEN ONLY) – Workstation will RECEIVE only

GRAY (HOLD) – will not transmit or receive. *.To disconnect, right click in blank area then click „Delete‟. To transmit, select RED “S” and press button on microphone, Or place mouse arrow over PTT and left click.

Radio-To-Radio (patch) Talkpath

1. Click on this icon. The “SELECT TWO RADIOS FOR TALKPATH” dialog box appears.

2. You may now refine your search by using the dropdown filters.

3. Use the CTRL key held down to select the two choices. Click OK.

. Note: The patch will be listed in the PATCH LIST window, however no module will appear on the FIN desktop. To be included in the conversation, set up a radio talkpath (above) To disconnect, double-click on either radio name in the “PATCH LIST” window and click disconnect radio connection.

If patching to a console or control station, the owning agency may need to make a selection.

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FIN QUICK REFERENCE GUIDE

Dispatch Talkpath

1. Click on this icon. The “SELECT RESOURCE” dialog box appears.

2. You may now refine your search by using the dropdown filters.

3. Select the dispatch center (mouse click) and then click OK

Important note—Some resources may be multi-county. If a resource does not appear in the window, set Filter to ALL

RED (SPEAK/RECEIVE) – Transmit & Receive. GREEN (LISTEN ONLY) – Workstation will RECEIVE only. GRAY (HOLD) –, you will not transmit OR receive.

To disconnect, click in blank area and select delete

Conference call of several dispatch centers

1. Click this icon. The “CREATE CONFERENCE” selection box appears. 2. Delete the default conference name. 3. Type new conference name. (Pertaining to incident)

Max. 19 characters - No caps- No spaces (dashes if necessary)

4. Press and hold the “CTRL” (Control) key while clicking on the PSAP‟s you wish to have in your conference. (The initiating agency will not appear in the list.) Max of 8 members per conference.

5. Click „OK‟.

6. To disconnect a conference, click the initial icon, which now has an “X” over it.

You can ADD or DELETE participants by clicking in the blank area of the box and selecting “Add Resource: or select “Delete Resources”

Change Conference Bridge can transfer ownership to another agency, thereby permitting you to leave the conference

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DISABLEDDDD

ENABLED

FIN QUICK REFERENCE GUIDE

Double Click Here

Repeater Control

Mobile to dispatcher communications is available as soon as a Radio Talkpath is established on

the FIN console display. To have car to car communications on many resources, including

mutual aid channels, the tower repeater must be turn on.

To enable “repeat” first double click on the tower above the red S.

Then on the box that opens next to resource, click on the tower. It will change appearance to

indicate if repeat enable or disable.

Etiquette

If you are not the owner or manager of a resource, it is policy to check with the agency

that hosts the resource before you connect and use it.

NOTE: Sometimes a repeater may be enable in the repeat mode (by some other control point) and it not show on the FIN console. If you are in doubt as to what state the repeater is in, toggle back and forth.

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Radio Talkgroup Patch

• FIN-TPA1 to any Talkgroup on Console

FIN Workstation Resource Patch

• SOF-IOPATCH-TPA1 to Other agency Resource

• Workstation to workstation first

Confirm Connections

• Users Test in Field

FIN TPA1 --------------- sof-iopatch-tpa1

FIN TPA2 --------------- sof-iopatch-tpa2

FIN TPA3 --------------- sof-iopatch-tpa3

FIN TPA4 --------------- sof-iopatch-tpa4

Radio Console

Talkgroup Name

FIN Resource

Name

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WEB RESOURCES: SLERS & Interoperability Training

http://slerstraining.state.fl.us/

Public Safety Information for the State of Florida

http://dms.myflorida.com/suncom/public_safety

Florida Interoperable Network Information

http://dms.myflorida.com/suncom/public_safety/radio_communications/florida_intero

perability_network_fin

Florida Interoperable Network ON LINE TRAINING

http://dms.myflorida.com/design/dms2/flash/Inoperability/index.htm

Homeland Security Public Safety Communications

http://www.safecomprogram.gov/SAFECOM/about/default.htm

The Association of Public Safety Communications Officials – Training Courses

http://www.apco911.org/institute/

Dispatcher On-Line Magazine

http://www.911dispatch.com/db/index.php