duty of care in a (post) covid world
TRANSCRIPT
DUTY OF CARE IN A (POST) COVID WORLD
DBTA COPENHAGEN, 4 OCTOBER 2021
WORLDWIDE REACH
Why does Duty of Care matter?
Protect your
business
continuity
Protect your
bottom line
Protect your
reputation
Meet your legal
and governance
requirements
Attract and
retain talent
Protect your
people
The future of duty of care
Employee and societal
changes are expanding
Duty of Care expectations.
High profile Duty of Care
legal cases have increased
in 2020.
Redefining Duty of Care:
Moving from reactive
to pro-active.
EMPLOYEE EMPLOYER
Open &
honest with
employer
Follow policy
Clear
policies &
processes
Education
24/7
Support
What is your organisation’scurrent approach to Duty of Care?
Protect your
business
continuity
Protect your
bottom line
Protect your
reputation
Meet your legal
and governance
requirements
Attract and
retain talent
Random and
unaware
Sporadic and
fragmented
Reactive and
incomplete
Enforced but no
global compliance
Embedded global
compliance
Governance
•DoC not owned by
anyone
•No policies in place
•Local business leaders
have ownership
•Responsibility of Doc is
fragmented
•Policies exist but they
are not aligned
•Ownership delegated to
individual business units
•Policies exist but they
are not regularly updated
•Ownership of DoC within
HQ
•Policies governed and
reviewed centrally
•Ownership of DoC within
HQ, reinforced
locally/regionally
•Policies actively promoted
Infrastructure
• Incidents not captured • Incidents captured, but
not systematically
•Process of capturing
incidents exists
• Incidents are captured
and regularly reported
• Incident report data used
to review and update
policies
Response
•No readiness to act on
emergencies
•Response relies on
insurer’s capabilities
• Insurer’s capabilities
bolstered by additional
ad hoc measures
•Emergencies managed
by a professional
assistance company
•Emergencies managed by
a professional assistance
company
Company
culture
•No senior stakeholder
involvement
•Employees not involved
or aware
•No DoC requirements in
Code of Conduct
•Senior stakeholders
consulted
•Employees not involved
or aware
•No DoC requirements in
Code of Conduct
•Senior stakeholders
consulted
•Code of Conduct
established, placing
requirements towards
employees
•Senior stakeholders
actively involved
•DoC actively promoted
within organisation
•Code of Conduct
communicated
•Senior stakeholders
actively engaged as
ambassadors
•DoC actively promoted
within organisation
•Code of Conduct promoted
Risks to consider
COVID-19 Impact
Risks on the ground, healthcare infrastructure etc
Testing / vaccine
requirements Eligible tests,
vaccine passports, immunity tracking
etc
Mandatory Quarantine
Country quarantine rules, timeline,
testing to reduce quarantine, mental
health support , Security
Access to Information Risk assessment
Travel policy review Security situation
deterioration
Travel Restrictions Local restrictions, requirements, visa
eligibility etc
SAFELY
RESUMING
TRAVEL AMIDST
COVID-19
PROTECT YOUR
TRAVELLERS
COMPLY WITH
LAW
PROTECT YOUR
BUSINESS
Mental health
Employees’ mental resilience
COVID myopia
Building your Duty of care framework
Protect your
business
continuity
Protect your
bottom line
Protect your
reputation
Meet your legal
and governance
requirements
Attract and
retain talent
PRE-TRAVEL DURING TRAVEL POST TRAVEL
Define purpose,
responsibilities, and
sources of info
Implement mechanisms
for dealing with incidents
Review and update
periodically
TRAVEL RISK
POLICY1
Conduct risk assessments of material trips and identify controls and procedures to
mitigate the risk
RISK
ASSESSMENT2• Provide information and advice to travellers
• Brief travellers and provide destination, traveller or activity specific training
• Conduct pre, during, and post-travel medical checks where appropriate
• Prepare emergency action plans
• Install and establish traveller tracking systems and support
ORGANISATION,
PLANNING,
AND CONTROL3
Review and audit plans, ensuring alignment with overall risk management frameworkEVALUATE4Continuously improve through monitoring traveller statements and feedbackIMPROVE5
How we work with our partners in the industry to help you comply with Duty of care
Protect your
bottom line
Protect your
reputation
Meet your legal
and governance
requirements
Attract and
retain talentCOVID Safety, Planning, and
preparedness
Tracking & Crisis
Communication
Medical and security
Assistance
24/7 Intelligence Monitoring
and Alerts
Mental Health
Travel planning
Policy Compliance
Comprehensive travel data
across booking methods
Expense Management
Flight, hotel, rental car
booking
TRACKERINTEGRATED TRACKING SOLUTION TO QUICKLY LOCATE AND COMMUNICATE WITH YOUR MOBILE WORKFORCE
TRAVEL AGENCY
TRACKER
ALTERNATE SOURCES
MESSGAES & REPORTS
• Pre-Trip Advisory - Workforce
• Alerts - Managers, Workforce
• Reports for Managers
• Communication between
managers & workforce
MOBILE CHECK-IN
• HR Data File
(Domestic Travelers)
• Manual Trip Entry
• MyTrips
• Forward Itinerary
• Assignees
• Buildings
WORLDWIDE REACH. HUMAN TOUCH. 12
INTERNATIONAL SOS PRESENTATION FOR STATKRAFT
Each traveller receives
A PROACTIVE PRE-TRIP BRIEFING
INTERNATIONAL SOS PRESENTATION FOR STATKRAFT
DUE TO HIGH RISK DESTINATION – COMPLIANCE FORM TRIGGERED &
EMBDEDDED IN PRE-TRIP BRIEFING
customisable t r iggers in l ine wi th c l ients Travel Risk Pol icy
INTERNATIONAL SOS PRESENTATION FOR STATKRAFT
AN ALERT ARRIVES:Security incident
Mexico
TRAVELLER
ALERTMANAGER
ALERT
Top tips and take-aways
You don’t have to be best in class to get started
• Employers have a legal Duty of Care to look after their employees and keep them safe from harm
• Anchor the responsibility for Duty of Care as high up in your organisation as possible
• Review your travel (risk) policy: is it still up-to-date?
• Understand where your gaps are
• Know where your employees are, and how you can communicate with them in case of a crisis or incident.
• Insurance is essential, but it does not prevent incidents from happening
• Work with a partner to free up your time and resources for your core activities
• Remember the 3 P’s – Prepare, Plan, and Prevent
• When building your travel risk management programme, don’t forget to review your Duty of Care framework for your local employees
• Crisis management is a team effort - Collaborate across departments
• Upgrading your Duty of Care and reviewing your current spendings
• Provide educational materials to support your travellers
• Seek Advice on testing, vaccination and quarantine requirements
• Assess Mental health and wellbeing support for your travellers
More information:
- Duty of Care whitepaper with Danish Industry -http://learn.internationalsos.com/Guidance_for_Danish_organisations
- Resume travel safely: https://my.internationalsos.com/ResumeTravelSafely
- Self assessment tool : https://assessmyrisks.com/ (and
https://assessmyrisks.com/pandemic-preparedness)
Your contact:
Christina Bengtsson
+45 60841073