dustin howard, it executive

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Dustin Howard, CISSP Dustin Howard, CISSP IT Executive IT Executive

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A little bit about me and my leadership style.

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Page 1: Dustin Howard, IT Executive

Dustin Howard, CISSPDustin Howard, CISSPIT ExecutiveIT Executive

Page 2: Dustin Howard, IT Executive

Dustin Howard – About Dustin Howard – About meme

Bachelors of Science, Business Bachelors of Science, Business ManagementManagement University of PhoenixUniversity of Phoenix

Masters of Science, Information SystemsMasters of Science, Information Systems University of PhoenixUniversity of Phoenix

I have been in management\leadership I have been in management\leadership positions for over 19 years and positions for over 19 years and Information Technology for over 17 Information Technology for over 17

Page 3: Dustin Howard, IT Executive

GoalsGoals Goals – 1 yearGoals – 1 year

Maintain executive management level technical Maintain executive management level technical skill setsskill sets

Obtain a CTO\CIO role Obtain a CTO\CIO role

Goals – 3 yearGoals – 3 year Lead an organization in CIO\CTO roleLead an organization in CIO\CTO role Create a World Class Services Organization that Create a World Class Services Organization that

brings value to the organizationbrings value to the organization

Page 4: Dustin Howard, IT Executive

My PhilosophiesMy Philosophies

Foundation for Management Foundation for Management StyleStyle

Page 5: Dustin Howard, IT Executive

Before I go further…Before I go further…

Things to understand about me:Things to understand about me: I’m rarely satisfiedI’m rarely satisfied

““Good” is not “good enough” when great will doGood” is not “good enough” when great will do Good is never “good enough” as it implies accepting Good is never “good enough” as it implies accepting

inferior workinferior work The strive for excellence never endsThe strive for excellence never ends

I value personal organization, communication, I value personal organization, communication, and people skills more than technology skillsand people skills more than technology skills

Anyone can provide a good technology solution, but Anyone can provide a good technology solution, but how many bring value to their organization?how many bring value to their organization?

Page 6: Dustin Howard, IT Executive

What’s important in IT?What’s important in IT?

1.1. Service IssuesService Issues• If it breaks or is going to break, fix itIf it breaks or is going to break, fix it• Keep the lights onKeep the lights on

2.2. ComplianceCompliance• Sustaining compliance, with an eye on the futureSustaining compliance, with an eye on the future• Yes, I placed it behind keeping the company runningYes, I placed it behind keeping the company running

• No point in being compliant if you’re not up and runningNo point in being compliant if you’re not up and running

3.3. Operations & MaintenanceOperations & Maintenance• Work orders, service requests, etc.Work orders, service requests, etc.

4.4. ProjectsProjects• Growth, enhancement, new servicesGrowth, enhancement, new services

5.5. Emerging Technology EvaluationEmerging Technology Evaluation

Page 7: Dustin Howard, IT Executive

What else is important?What else is important? Employee SatisfactionEmployee Satisfaction

Good employees are hard Good employees are hard to find and harder to to find and harder to replacereplace

Happy employees are hard Happy employees are hard working team members working team members with a sense of belonging with a sense of belonging and ownershipand ownership

BudgetBudget Responsibility to the Responsibility to the

company to do all this company to do all this within a reasonable spendwithin a reasonable spend

1. Service Delivery2. Compliance

3. Operations\Maintenance4. Projects

5. R&D\Emerging Tech

Employee Satifaction

Budget

Page 8: Dustin Howard, IT Executive

How to deliver?How to deliver? Six core technology Six core technology

components to delivering components to delivering user systemsuser systems User access point, Code, User access point, Code,

Servers, Networks, Servers, Networks, Storage, Databases, Storage, Databases, StorageStorage

Process and Leadership Process and Leadership make them work better make them work better togethertogether

User Access PointCode

ServersNetworks

DatabasesStorage

Process

Leadership

Page 9: Dustin Howard, IT Executive

My Management My Management StyleStyle

A focus on Management and A focus on Management and LeadershipLeadership

Page 10: Dustin Howard, IT Executive

My Management StyleMy Management Style

Create a team culture based on values of Create a team culture based on values of honesty, integrity, and credibility with a honesty, integrity, and credibility with a focus on quality delivery and empathy focus on quality delivery and empathy towards the needs of our businesstowards the needs of our business

Clearly define expectations and then Clearly define expectations and then supporting my team to perform their dutiessupporting my team to perform their duties

Empowerment with accountabilityEmpowerment with accountability

Page 11: Dustin Howard, IT Executive

VisionVision Always looking aheadAlways looking ahead

““What’s next?”What’s next?” Take us to “the next Take us to “the next

level”level”

The next level has to be The next level has to be defined or it cannot be defined or it cannot be a reachable goala reachable goal

I like the Gartner I like the Gartner Maturity Model for IT Maturity Model for IT as a measuring stickas a measuring stick CHAOTIC

REACTIVE

PROACTIVE

SERVICE

VALUE

Page 12: Dustin Howard, IT Executive

Business AlignmentBusiness Alignment

Proven record of leadership and establishing Proven record of leadership and establishing strategic direction on company technologystrategic direction on company technology Lowered mean time to resolution and increased Lowered mean time to resolution and increased

uptimeuptime Increased effectiveness with lowered operating Increased effectiveness with lowered operating

costscosts Significant increase in technology offerings to our Significant increase in technology offerings to our

customerscustomers

Although business alignment is a great and Although business alignment is a great and lofty goal, lofty goal, business integrationbusiness integration would be would be betterbetter

Page 13: Dustin Howard, IT Executive

How to Achieve How to Achieve IntegrationIntegration

Collaboration is a key to successCollaboration is a key to success Basic communications is the major impediment to IT SuccessBasic communications is the major impediment to IT Success IT has to deliverIT has to deliver

Solve IT Problems first!Solve IT Problems first! Have successfully bridged the gap between distributed and Have successfully bridged the gap between distributed and

disconnected IT departmentsdisconnected IT departments Created an IT culture with a focus on the success of company Created an IT culture with a focus on the success of company

goals, objectives and prioritiesgoals, objectives and priorities Have established an excellent customer rapport where none Have established an excellent customer rapport where none

previously existedpreviously existed

I have proven success in bringing teams together in highly I have proven success in bringing teams together in highly political environments, but also to eliminate the “silo” mentality political environments, but also to eliminate the “silo” mentality that plagues many IT departmentsthat plagues many IT departments

Page 14: Dustin Howard, IT Executive

Technology Technology ExpertiseExpertise

Page 15: Dustin Howard, IT Executive

Technology ExperienceTechnology Experience

Certifications in networks, systems, and Certifications in networks, systems, and securitysecurity Expert level knowledge in IT systems and strategyExpert level knowledge in IT systems and strategy However, as a leader in my organization, I invest However, as a leader in my organization, I invest

in my team to perform their technical rolesin my team to perform their technical roles Offer advice and the experience I haveOffer advice and the experience I have Guide the strategy but ensure they are involvedGuide the strategy but ensure they are involved

Executives should understand the technology Executives should understand the technology but remain hands-offbut remain hands-off

Page 16: Dustin Howard, IT Executive

Technical ExpertiseTechnical Expertise Technical expertiseTechnical expertise

Certified, skilled, and experienced in data network Certified, skilled, and experienced in data network technologiestechnologies

Management level understanding of voice network Management level understanding of voice network technologytechnology

Certified and\or skilled in network operating systems UNIX, Certified and\or skilled in network operating systems UNIX, Windows, BanyanWindows, Banyan

Management level understanding of storage, backup, and Management level understanding of storage, backup, and high performance computing systemshigh performance computing systems

Management level understanding of software development Management level understanding of software development and database administrationand database administration

Certified, skilled, and experienced in Information Security, Certified, skilled, and experienced in Information Security, assessments, and policiesassessments, and policies

Certified, skilled, and experienced in IT Service Framework Certified, skilled, and experienced in IT Service Framework (ITIL)(ITIL)

When I need it, it’s there…When I need it, it’s there…

Page 17: Dustin Howard, IT Executive

Security FocusSecurity Focus Over 6 years as an IT Security consultantOver 6 years as an IT Security consultant

Sensitive to and aware of the requirements to Sensitive to and aware of the requirements to achieve and sustain regulatory complianceachieve and sustain regulatory compliance

Had identified the need for policy or process and Had identified the need for policy or process and implemented well ahead of SOX mandateimplemented well ahead of SOX mandate

Have experience in leading an IT organization to Have experience in leading an IT organization to regulatory complianceregulatory compliance

Maintain management security certification Maintain management security certification Certified Information Systems Security ProfessionalCertified Information Systems Security Professional Certified Sarbanes-Oxley ProfessionalCertified Sarbanes-Oxley Professional

Page 18: Dustin Howard, IT Executive

SummarySummary

Proven and experienced IT leaderProven and experienced IT leader Process oriented leader that understands Process oriented leader that understands

business alignment and integrationbusiness alignment and integration Variety of technical skills that range from Variety of technical skills that range from

network to servers to information security network to servers to information security to compliance to IT Service Managementto compliance to IT Service Management Also have a background in AccountingAlso have a background in Accounting

Eager for a challengeEager for a challenge

Page 19: Dustin Howard, IT Executive

If there are any questions, If there are any questions, contact me through contact me through

LinkedIn or atLinkedIn or [email protected]@cox.net

Thank You!!!Thank You!!!