Dr. Zeyad El Kahlout

Senior Advisor

Dubai Government Excellence Program

Dubai Excellence Success

Strory

The Story starts here

1The first program of government excellence in the world

Enhancement of management

approaches and

best practices

Enhancement of positive work

environment and stimulating

innovation and continuous

improvement

1997

Performance

Improvement

5

Set Aims,

Develop Criteria

& Initiatives

Awareness,

Training &

Support

Measure &

Assess

Reward &

Recognize

Learn & Share

Knowledge

DGEP Role at a Glance

Seminars & Summits Excellence Magazine Dubai Smart Training

Dubai Forum for Best Practices

Dubai we learn“Benchmarking “

Dubai Exhibition for Government Achievement

DGEP Initiatives

Collaboration with private sector

Collaboration with private sector

Collaboration with private sector

Collaboration with private sector

Collaboration with private sector

DGEP Impact

Customer Happiness

Index

69%2005

89%2017

Employees Happiness

Index

(EHI)سعادة الموظفينمؤشر

68%2005

83%2017

DGEP Impact Analysis

Study

DGEP Impact Analysis Study done buy BSI

85.70%Of Department representativesstated that the DGEP empowers themin meeting the objectives of theDubai Strategic Plan

93.29%Of Department representatives statedthat the DGEP Empowers them inimproving the performance andresults of the Dubai Governmentsector

Assessment results

6412016-2017 590

2004-2005

Dubai Government Performance Index

Investment in people

40000+190 Seminars

20000Smart Training

15000Formal Training

United Nation Public Service Award twice:

• 2007 Improving the Delivery of Services

• 2011 Knowledge Management Program

International Recognition

World Summit on the Information Society WSIS 2016

awards for Dubai smart training

Future foresight

“We are more than willing to share our experience with the world”

E-mail: dgep@tec.gov.aeWebsite: dgep.gov.ae

Questions

Thank you