DubaiUnited Arab EmiratesMob: 055-6671399Email: arundasmca@gmail.com

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals

Ability to work under pressure and consistently meet deadlinesAbility to resolve problems swiftly and independentlyUp to date knowledge in latest technologiesProficient user in Outlook, Excel, Word and Power pointProficient in installation and configuration of software and Operating system, hardware troubleshoot, upgrade and configurationGood customer careExcellent team playerExcellent communication, interpersonal and client relations capabilitiesAdapt well to challenge, resourceful and flexible

Organization Name: Sutherland Global Service

February 2014 to September 2014

Designation: Technical Support

Duties & Responsibilities:-

Supporting US based clients over the phone and chatPerformed the role of tier 1 and tier 2 technical supportGuiding the clients with software and hardware installationGuiding customers with the installation of Wi-Fi routers and wireless based connections over Wi-Fi

ARUN DAS

OBJECTIVES

KEY SKILLS

EXPERIENCE

If required provide remote support to the customers within the company policyEscalate the issues to the respective departmentSolving the issues within the time limit advised by the companyProper documentation of the issues attendedShare the strengths and weakness in team meetings and help each otherProper follow ups for customer issue and solve itUpdate the daily status to the team leader over email and tele conference

Organization Name: Airtel

October 2012 to December 2013

Designation: Showroom Administrator

Duties & Responsibilities:-

Handled account related dutiesHandled the IT related issues in the branchConfigure PCs, printers and Wireless RouterMaintenance of Airtel Accounting software and installationMaintain daily, weekly and monthly reports and send it to the head officeManaging the staffMeeting with clientsHandle the cash Handle the bank deals

Master of Computer Application

University: Anna University

College: The Indian Engineering College, India

2008 – 2013

Bachelor of Computer Science

University: University of Kerala

College: Sree Narayana College, India

2004 – 2007

EDUCATION

Higher Secondary

Board: Central Board of Higher Secondary Education

School: Lajanathul Muhamadaya Higher Secondary School, India

2002 – 2004

SSLC

Board: CBSC

School: Matha Senior Secondary School, India

Year of Passing - 2002

Operating System: MS DOS, Windows XP, Vista, 7, 8 and 8.1, Linux

Networking: TCP/IP, LAN/WAN, IP configuration, Remote Computing

Installation: Installation of all Windows Operating Systems and drivers, windows based software, updates, Linux Operating Systems, antivirus and its configuration, Printers and its software, scanners and its software, configurations, Upgrades, other hardware drivers and troubleshoot

Software: Microsoft Office 2000/2003/2007/2010/2013/office 365(Outlook, Excel, word, power point and others)

Photoshop, Voice and video communication software and its configuration, remote support software, browsers, upgrade, downgrade and recovery

Hardware: Basic hardware configuration of desktop, Upgrades and Troubleshoot

Programming Languages: .Net, ASP.Net, C#, C++

Web Development: HTML, JavaScript

Database: Microsoft SQL Server

Listening to music, Movies, Playing cricket, learn latest technologies, Photoshop & socializing with friends

TECHNICAL SKILLS

HOBBIES & INTERESTS

Date of Birth 14/09/1985Sex Male

Nationality IndianMarital Status Single

Languages Known English, Hindi, Tamil & MalayalamPassport No G9407158Visa Validity 11/12/2014

PERSONAL DETAILS