duane wilson access services department chair brigham young university
TRANSCRIPT
Access Services Department Organization:
Who are we and how can we remain
relevant?Duane WilsonAccess Services Department ChairBrigham Young University
Discussion of survey of Access Services in ARL Libraries
Discussion of your libraries and how they relate
A look towards the future
What I Hope to Talk About
Why the Survey ARL Libraries
◦ Sent to 100 Access Services Department Heads or their Equivalent
◦ 63 completed full survey for a response rate of 63%
Survey of Access Services Department Heads
What is the name of the department? (fill in the blank)
Department NamingNumber of Libraries
% of responses
Access Services 25 54%
Access Services somewhere in title
32 70%
Access in the title 33 72%
Circulation in title 8 17%
Technical services 2 4%
Reference 0 0%
N=46
Access and Delivery Services Access and Technical Services Access and Resource Sharing Access and Information Services AskUs Unit Information Access and Delivery Services Information Delivery & Library Access Integrated User Services Resource Access and Delivery Patron Services Circulation and Information Services Public Services
A Sampling of Names
What is your Access Services Department Called?
◦ Circulation◦ Interlibrary Loan◦ Stacks Maintenance◦ Billing◦ Reserves◦ Reference services◦ Document Delivery Service◦ Library Security◦ Periodicals◦ Multimedia (housing/circulation of multimedia items)◦ Other--(please list any additional service units/areas)
Please indicate any of the following units that are included in your library’s Access Servicesdepartment or equivalent:
AreaNumber of Libraries
% of Respondents
Circulation 59 97%Reserves 55 90%Interlibrary Loan 51 84%Document Delivery 51 84%Stacks Maintenance 50 82%Billing 47 77%Multimedia 33 54%Other 32 53%Library Security 28 50%Periodicals 19 31%Storage or robotic retrieval
14 23%
Reference Services 5 8%
What is in Access Services:
N=61
AreaNumber of Libraries
% of Respondents
Circulation, Reserve 55 90%
Circulation, ILL 50 82%Circulation, Document Delivery
50 82%
Reserve, ILL 50 82%
Circulation, ILL, Reserve 50 82%
Circulation, ILL, Reserve, Document Delivery
48 79%
Circulation, ILL, Stacks 45 72%Circulation, ILL, Stacks, Reserve
45 72%
Circulation, ILL, Stacks, Reserve, Document Delivery
43 71%
Circulation, ILL, Stacks, Billing 36 59%Circulation, ILL, Stacks, Billing, Reserves, Document Delivery
33 54%
What is in Access Services continued…
N=61
Author Date CirculationReserves
Stacks Interlibrary Loan
Document Delivery
Security
Billing
Steel 1991 x x x x
Schneiter 2002 x x x x x
Thornton and Warman
2002 x x x
Dawes, Sweetman, Von Elm
2005 x x x x x
Hersey 2005 x x x
Frederiksen
2005 x x x x
Su 2008 x x x x
Wilson 2013 x x x x x
What authors say is in it…
Administrative Umbrella
CirculationReservesStacks
Interlibrary LoanDocument Delivery
What is in your Access Services Department?
◦ Increased◦ Decreased◦ Stayed the same
Upon review of the past five years in your library’s Access Services Department or equivalent, has the number of staff positions:
19% Increased 63% Decreased 19% Stayed the Same
Staffing Levels in the Past Five Years
◦ Adjustments to departmental organization or workflow
◦ Restructuring, adding, or removing units within this department
◦ Increased departmental funding◦ Decreased departmental funding◦ The number of staff positions stayed the same◦ Other factors (please indicate)
Please indicate any of the following which have caused the previously indicated change to the number of staff positions in this department:
Adjustments to
departmental
organization or work
flow
Restructuring, adding, or
removing units within
this department
Increased departmental funding
Decreased departmental funding
The number of staff
positions stayed the
same
Other factors
Staff Increased
9 10 1 1 0 1
Staff Decreased
21 18 0 20 0 13
Staff Same
0 0 0 0 9 2
Reasons Behind Staffing Changes
N=59
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
0
50
100
150
200
250
300
Average Staff Levels in ARL Libraries
Year
Sta
ff L
evel
◦ All units in this department are located in the same part of the library
◦ Only some of the units in this department share space; different units are housed in different parts of the library
◦ Each of the units included in this department have their own separate work space
◦ Other (Please indicate)
Regarding the location of the Access Services Department or equivalent in your library:
AnswerNumber of Libraries
% of Respondents
All units in this department are located in the same part of the library
10 17%
Only some of the units in this department share space; different units are housed in different parts of the library
36 61%
Each of the units included in this department have their own separate work space
6 10%
Other -- (Please explain) 7 12%
Location of Access Services Units
N=59
Combined services are occurring, but they are usually combining with other areas in Access Services
Reference and Access Services were not usually combining
Combined Services
◦ Adding or combining units in this department◦ Removing units from this department◦ Changing the location/space of this department◦ Reorganizing the leadership/organization of this
department◦ None of these changes as of yet will be made◦ Other changes
Within the next five years, does your library plan to change the Access Services Department or equivalent in any of the following areas? Please select all that apply.
AnswerNumber of Libraries
% of Respondents
Adding or combining units in this department
20 34%
Removing units from this department
6 10%
Changing the location/space of this department
20 34%
Reorganizing the leadership/organization of this department
15 25%
None of these changes as of yet will be made
20 34%
Other changes (Please explain further in the following question)
8 14%
What Might Change?
N=59
What types of changes/pressures are you going through?
199519961997199819992000200120022003200420052006200720082009201020110
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
Total Circulation in ARL Libraries
Year
Cir
cula
tion C
ount
Lending and Borrowing in ARL Libraries Since 1990
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
LendingBorrowing
Year
Num
ber
of
Tra
nsacti
ons
Administrative Umbrella
CirculationReservesStacks
Interlibrary LoanDocument Delivery
Or more interconnected…
Circulation
Interlibrary Loan
Reserves
Stacks
What has happened at BYU
Circulation
Reserves
Interlibrary LoanStacks
And almost…
Circulation
Reserves
Interlibrary Loan
Organize around a central service point Make your services truly interconnected Focus on excellent service Experiment with new ideas, don’t hold onto
the past
How to keep the department together
Access Services
Circulation
Interlibrary Loan
Reserves
Stacks
Duane [email protected]
Wilson, Duane. “Re-envisioning Access Services: A Survey of Access Services Departments in ARL Libraries.” Journal of Access Services 10.3 (2013): 153-171. http://bit.ly/1e6ZIxf