documents · dswd – department of social welfare and development eo – executive order ... 1....
TRANSCRIPT
Office of the President
of the Philippines
PRESIDENTIAL COMMISSION FOR THE URBAN POOR
Malacañang
ISO – Aligned
QMS
Documents
This Quality Manual is a property of PCUP, reproduction requires prior authorization.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
01 of 54
I. Introduction on the Manual
1. Scope of the Operations Manual
The Manual covers the four (4) major core processes of PCUP; such as:
1.1 Accreditation of Urban Poor Organizations
1.2 Social Preparation
1.3 Conduct of Pre Demolition Conference
1.4 Policy Recommendation and Formulation
2. Contents of the Manual
The Manual provides the policies, systems of procedures adopted and being implemented. It also
defines the structures, functions and responsibilities; major core processes; and management and
support services for the continual improvement of the operations.
3. Amendment of the Manual
The introduction of new policies and procedures, services, organizational structure and core
business processes may necessitate amendments to the Manual.
Requests/suggestions shall be made in writing to the management through the Quality
Management Representative for consideration. This is to ensure that such changes are reflected
in the Manual.
4. Distribution
The Quality Manual and related documents are considered properties of PCUP and reproduction
thereof needs prior authorization.
The manual will be posted in the Transparency Seal of the PCUP website.
II. Definition of Terms and Acronyms
AC – Area Coordinator refers to the PCUP personnel assigned to a specific city or municipality to
undertake consultation, monitor and assist the urban poor in matters relevant to their issues and
concerns.
ADR – Alternative Dispute Resolution
AO – Administrative Order
BOS – Basic Orientation Seminar
CBL – Constitution and By-Laws
CBP – Capability Building Program
CDA – Cooperative Development Authority
CHR – Commission on Human Rights
CMP – Community Mortgage Program
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
02 of 54
CO – Community Organizing
COC – Certificate of Compliance
CSO – Civil Society Organizations
DBM – Department of Budget and Management
DENR – Department of Environment and Natural Resources
DepEd – Department of Education
DILG – Department of Interior and Local Government
DNIP – Direct Negotiated Installment Purchase
DOH – Department of Health
DOJ – Department of Justice
DPWH – Department of Public Works and Highways
DSWD – Department of Social Welfare and Development
EO – Executive Order
HDMF – Home Development Mutual Fund
HGC – Home Guarantee Corporation
HLURB – Housing and Land Use Regulatory Board
HUDCC – Housing and Urban Development Coordinating Council
IEC – Information, Education and Communication
KSAs – Key Shelter Agencies
LGUs – Local Government Units
LRA – Land Registration Administration
MRBs – Medium Rise Buildings
NCR – National Capital Region
NGOs – Non-Government Organizations
NHA – National Housing Authority
NUPSC – National Urban Poor Sectoral Council
PCUP – Presidential Commission for the Urban Poor
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
03 of 54
PDC – Pre- Demolition Conference
PNP – Philippine National Police
RA – Republic Act
RRAP –Relocation and Resettlement Action Plan
RPMD – Research, Planning and Monitoring Division
SEC – Securities and Exchange Commission
SHFC – Socialize Housing and Financing Corporation
TOSG – Technical Operations Support Group
UDHA – Urban Development and Housing Act
UPAO – Urban Poor Affairs Office
UPO – Urban Poor Organizations
III. General Information about PCUP and the Selected Areas of Operations
1. Mandate
Pursuant to Executive Order No. 82 dated December 8, 1986 the Presidential Commission for the
Urban Poor serves as the direct link of the urban poor to the government in policy formulation
and program implementation addressed to their needs.
As stated in Section 2 of Executive Order 82, PCUP has the following Functions and
Responsibilities:
To coordinate the speedy implementation of government policies and programs for the poor;
To set up a consultative mechanism which shall provide a forum for continuing dialogue
between the government and the urban poor on the proper planning and evaluation of
programs and projects affecting them;
To accredit legitimate urban poor organizations for the purposes of representation in the
formulation of recommendations to the President;
To review existing legislations, policies and programs of the government relating to the urban
poor, in consultation with the latter, and recommend appropriate actions thereon to the
President;
To evaluate post and on-going shelter-related projects of the government in squatter and
resettlement areas in consultation with beneficiary communities, and recommend appropriate
actions thereon to the President;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
04 of 54
To help coordinate the various activities and services being rendered by the different
government organizations and non-government organizations for the Urban Poor;
To plan and monitor programs and projects for the development of urban poor communities
in coordination with agencies involved;
To request the assistance of any ministry, bureau, office or agency in the performance of its
functions;
To facilitate the funding of urban poor programs and projects both, from foreign and domestic
fund sources; and
To perform such other functions as may be authorized by the President of the Philippines.
On March 29, 2012, through Executive Order No. 69 strengthening the Presidential
Commission for the Urban Poor, PCUP was transferred to the Office of the President to
effectively coordinate, formulate, and evaluate policies and programs concerning the urban
poor.
Under E.O. 69, PCUP’s mandate are:
a. To undertake social preparation activities related to asset reform, human development and
basic services, employment and livelihood, and other programs of the government for the
urban poor.
b. To participate in policy discussions relating to the urban poor in board meetings of the
Housing and Urban Development and Coordinating Council (HUDCC), Key Shelter Agencies
(KSAs), Local Housing Board (LHB) or other similar bodies.
c. To submit quarterly reports to the OP, relative to the status of compliance with the
provisions of this Order and the pertinent provisions of the law governing eviction and
demolition activities.
Administrative Order No. 111 dated January 30, 1989:
Section 1. Coordination with the Presidential Commission for the Urban Poor. – All government
departments, agencies and offices concerned shall coordinate with the Presidential
Commission for the Urban Poor in the planning, implementation and evaluation of their
respective programs and projects for the urban poor.
Section 2. Participation in tri-sectoral dialogues and activities. – All government departments,
agencies, and offices in coordination with the Presidential Commission for the Urban Poor, are
hereby enjoined to actively and continuously participate in tri-sectoral dialogues and activities,
involving government, non-governmental organizations and urban poor organizations, in
response to the concerns of the urban poor.
Proclamation No. 367 dated January 30, 1989:
The Presidential Commission for the Urban Poor shall initiate the activities for the observance
of the Urban Poor Solidarity Week (UPSW).
All government departments, agencies, and offices, and non-governmental organizations are
hereby enjoined to extend the necessary cooperation and support in this undertaking.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
05 of 54
2. Vision
A society where the poor are empowered, economically productive and actively participating in
the poverty reduction program and sustainable development of the country.
3. Mission
To fulfill this vision, PCUP vows to undertake the following:
Improve coordination and monitoring for the speedy implementation of government policies
and programs for the urban poor.
Enhance accreditation of legitimate urban poor organizations for purposes of representation
and policy formulation.
4. Clients
The primary client of PCUP are the urban poor.
Urban Poor – refers to individuals or families in urban areas with income below the poverty line as
defined by the National Economic and Development Authority (NEDA) or who are incapable of
meeting the minimum basic needs, and who live in slums, squatter and resettlement areas, or
along riverbanks, cemeteries, high tension wires, or other places in urban areas. (Source: PCUP
Commission Resolution 04-009)
5. Programs
PCUP has the following programs and strategies
5.1. Conduct of social preparation related to asset reform, human development and basic social
services, employment and livelihood and other programs of the government for the urban
poor.
a) Community Education including information dissemination
b) Provide assistance in Community Planning
c) Stakeholders convergence including Multi-Sectoral Dialogues
d) Advocacy on Gender and Development, Person with Disability and Senior Citizens.
5.2 Monitoring of Demolition and Eviction activities
a) Monitoring of Demolition and Eviction (Pre–During–Post)
b) Preside the conduct of Pre-Demolition Conference (PDC)
c) Conduct of alternative dispute resolution through mediation
5.3 Monitoring of Resettlement Sites
5.4 Policy and program review, development and advocacy.
5.5 Capability building for the urban poor.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
06 of 54
5.6 Accreditation of urban poor organizations.
5.7 Continuing consultation with the urban poor.
6. Facilities
The offices of PCUP are situated in the following addresses –
Central Office – 5/F DHC Bldg., 1115 EDSA, Project 7, Quezon City
Research, Planning and Monitoring Division (RPMD) – 4/F DHC Bldg., 1115 EDSA, Project 7, Quezon
City
Information and Communication Technology Unit (ICTU) – 4/F DHC Bldg., 1115 EDSA, Project 7,
Quezon City
Administrative and Finance Division (AFD) – 5/F DHC Bldg., 1115 EDSA, Project 7, Quezon City
Field Operations for NCR – Mezzanine Floor, DHC Bldg., 1115 EDSA, Project 7, Quezon City
Field Operation for Luzon – 6/F DHC Bldg., 1115 EDSA, Project 7, Quezon City
Field Operations for Visayas – Room 303, WDC Bldg., P. Burgos Street corner Osmeña Blvd., Cebu
City
Field Operations for Mindanao – Door 12 Ebro Pelayo Building Juan Luna Street, Davao City
IV. Organizational Structure and Responsibilities of Relevant Roles
1. General Description of the Functional Units/Sections
1.1. Office of the Chairman (OC):
1.1.1. Formulate and recommend policies for the President’s appropriate action;
1.1.2. Set clear goals, objectives, performance indicators and targets to guide all
Commission Officials and staff;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
07 of 54
1.1.3. Approve operational policies, plans, programs and projects of all PCUP officials;
1.1.4. Monitor and evaluate the performance of PCUP officials and staff;
1.1.5. Submit as Chairman/CEO his semestral and annual performance and commitments
for review and approval by the President and the PCUP’s quarterly progress report
through the Presidential Management Staff;
1.1.6. Relate with key officials/principals of the Executive, Legislative and Judicial branches
of the government, UN and International bodies, local chief executives, NGOs, UPCCs
and the media;
1.2. Office of the Commissioners (OCOM):
1.2.1. Formulate and recommend poverty alleviation and people empowerment policies and
programs, for approval by the Commission-en-banc, for action by the President or for
consideration, adoption or guidance of concerned government agencies, LGUs, NGOs
and urban poor organizations;
1.2.2. Formulate and recommend PCUP internal operational policies for the Chairman/CEOs
evaluation and appropriate action;
1.2.3. Submit individual semestral and annual performance and commitments for review and
approval by the Chairman/CEO and regular monthly and quarterly progress report
thereof for the Chairman/CEO’s evaluation and appropriate action.
1.2.4. Relate with key officials/principals of the Executive, Legislative and Judicial branches
of government, U.N. and international bodies, local chief executives, NGOs, UPDDs and
the media, and report to the Chairman/CEO the outcome of such important
meetings/activities;
1.2.5. Represent the Commission in all inter-agency committees, task forces, and other
related bodies as may directed by the Chairman;
1.2.6. Perform other tasks delegated or assigned by the Chairman/CEO
1.3. Policy Unit
1.3.1. Review Policy Proposals submitted;
1.3.2. Write proponent of the action taken
1.4. Administrative and Finance Division (AFD):
1.4.1. Formulate and recommend administrative and financial policies for the appropriate
action of the Chief Executive Officer;
1.4.2. Establish and maintain a system that shall ensure the smooth delivery of the
necessary monetary, materials, and other logistical support;
1.4.3. Formulate procedures on records management and communications;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
08 of 54
1.4.4. Prepare and implement the budget, undertakes the financial management and
reporting in line with plans and programs of PCUP;
1.4.5. Ensure the availability of essential office supplies and services adopt economy
measure to prevent wasteful use of government resources; and
1.4.6. Provision of services to ensure effective and efficient human resource development.
1.5. Research, Planning and Monitoring Division (RPMD):
1.4.1. The Research, Planning and Monitoring Division shall develop and maintain a
computerized data bank on the programs/projects for the urban poor, status reports
from the Field Operations Divisions, etc. The staff shall likewise:
1.4.2. Initiate and lead planning activities, and assist the Divisions in planning and work
programming exercises, and properly undertaking their own evaluation;
1.4.3. Design and develop appropriate monitoring instruments and mechanism and ensure
the consistency and coherence of the activities of PCUP officials and staff to the over-
all directions set by the Chairman/CEO;
1.4.4. Formulate and recommend policies to improve the PCUP internal organization
systems and procedures, and to enhance its working relationship with other national
government agencies, LGUs, NGOs, UPCCs, and the urban poor organizations;
1.4.5. Conduct research on urban poor related programs, services, laws and issuances;
1.4.6. Conduct research on urban poor data and statistics;
1.4.7. Develop and design Information, Education, Communication Materials; and
1.4.8. Submit the Director’s individual semestral and annual performance commitments for
review and approval of the Chairman/CEO, and his regular monthly and quarterly
progress reports thereof for the Chairman/CEO’s evaluation.
1.5. Information and Communication Technology Unit (ICTU): (under the supervision of RPMD) Per Special Order No. 161-14.
1.5.1. Systems and Database Development – to perform Programming and create database
Systems for Admin. & Finance, Monitoring Reports, Accreditation, Socio-economic
Profiling and other information needs;
1.5.2. Trainings – to provide trainings/technology transfer to all personnel regarding IT
related matters;
1.5.3. Multimedia and Graphic Design – to create Audio-Visual Presentation (Video clips) like
Infomercial (promotional materials) and IEC materials (brochures, tarpaulins, fliers,
etc.);
1.5.4. Web, Email and Social Media Administration – to administer the PCUP Website, official
emails, Facebook and Twitter accounts of the Commission;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
09 of 54
1.5.5. network and Systems Security Administration – to administer the computers, printers
and other devices that are linked together, allowing users to exchange and share
information and resources through Local Area Network (LAN);
1.5.6. Technical Support – to perform preventive maintenance and repair on computer
hardware/software and peripherals (install Anti-Virus, clear and disinfect vital files,
diagnose and troubleshoot computer defects).
1.5.7. Representation on ICT related matters – together with PCUP Officials, to represent the
Commission on ICT related matters to other agencies; and
1.5.8. Finalize the Information Systems Strategic Plan for submission to ICTO-DOST and DBM.
1.6. The Field operation Divisions (FODs: FOD-NCR, FOD-Luzon, FOD-Visayas, FOD-Mindanao):
1.6.1. Disseminate and advocate the enforcement/implementation of national government
policies and programs for the urban poor;
1.6.2. Establish consultative mechanism;
1.6.3. Accredit urban poor organizations (UPOs);
1.6.4. Review local government legislations, policies and programs for the urban poor in
consultation with the sector and recommend appropriate action;
1.6.5. Conduct regular assessment for the implemented programs and projects for the
urban poor;
1.6.6. Conduct an inventory of needs and profiles of the different urban poor communities
vis-a-vis an inventory of available resources;
1.6.7. Facilitate the adoption of identified strategies for the easy access of the needs of the
UPOs;
1.6.8. Establish multi-sectoral linkages with UPOs, non-governmental organizations (NGOs)
and government agencies;
1.6.9. Provide technical advice/assistance in the development of programs/projects for the
urban poor; and
1.7.0. Perform other functions as may be assigned by the Chairman or his authorized
representation.
V. Operational Control and Supervision
1. Powers of Authority
PCUP is headed by a Chairman.
PCUP has four (4) Commissioners.
The Chairman shall be Chief Executive Officer of PCUP.
Its four (4) Field Operations Divisions Office are headed by Chief of Operations and Assistant Chief
of Operations.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
10 of 54
The two (2) Support Divisions are the Administrative and Finance Division and the Research
Planning and Monitoring Division.
2. The Planning
The PCUP’s Physical Plans are the result of PCUP National Planning process. This is the venue
where the strategic directions are defined, commitments are set, and resource requirements are
determined, physical targets are set.
The top management, Field Operations Division, Support Divisions and various operating units
conduct their respective planning activities to assess performance, gather information from
customer requirements and expectation and review and align target to the defined strategic
directions.
VI. Statement of QMS Scope
1. Scope and Application
This Quality Manual applies to the PCUP Quality Management System which covers the four (4)
major core processes of PCUP, specifically:
1.1. Accreditation of Urban Poor Organization
1.2. Social Preparation
1.3. Conduct of Pre-Demolition Conference
1.4. Policy Review and Formulation
2. Process Map
Office of the President
Chairman/CEO
Commissioners
Access of the Urban Poor to Asset Reform, Human development and Basic Services, Livelihood and Employment and other programs enhanced
Human
Development
Status Improved
E M P O W E R E D U R B A N P O O R
Urban
Poor
Enhance
Access to
Asset Reform,
Human
Development,
Basic Services,
Livelihood and
Employment
and other
programs
Client Delivery Units
Field Operations Divisions for: NCR, Luzon, Visayas, Mindanao
CORE Operations Process
Urban Poor Policy Coordination Services
Accreditation
Social Preparation
Pre-Demolition Conference
Policy Formulation
Private Sector
Research Planning
and Monitoring
Division
Administrative
and Finance
Division
Support to Operations
Government
Sector
VII. Justification for ISO 9001 requirements that is not applicable to the scope of the QMS
(NOT APPLICABLE)
VIII. Description of the core process covered by the QMS
A) Accreditation of UPO
PCUP is mandated to accredit legitimate Urban Poor Organizations (UPOs) for purposes of
representation in the formulation of recommendations to the President. The processing of
accreditation includes, ocular inspection, data validation, pre-accreditation orientation, among
others.
B) Social Preparation
Social Preparation refers to the series of activities designed to prepare the affected families to cope with the changes brought about by government infrastructure or development projects and to encourage them to actively participate and prepare their societal, community and personal responsibilities in their quest for tenurial security, human development and basic services, employment and livelihood and other government programs for the urban poor. Asset reforms cover the following land and housing programs facilitated by PCUP:
Presidential Proclamation
Relocation/Resettlement
Community Mortgage Program
Direct Negotiated Installment Purchase
Medium Rise Building
Human Development refers to urban poor acquiring more capabilities and enjoy more opportunities to use those capabilities, somehow it’s a process of enlarging or increasing people’s choices and opportunities to access basic social services. PCUP undertakes the following activities on social preparation: On Asset Reform
a. Consultation b. Information, Education and Communication c. Community Organizing d. Conflict Management e. Multi-Sectoral Dialogue f. Advocacy or People’s Participation g. Coordination
On Human development and Basic Services
a. Basic orientation on programs and projects of the government
b. Linkages with concerned government agencies for urban poor access to health services, education, legal counselling, and basic facilities like water, electricity.
On Employment and Livelihood
a. Reinventing their values
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
11 of 54
b. Enhancing individual’s existing line of work through skills training that will upgrade their abilities for livelihood and employment
c. Facilitate the funding of urban poor livelihood programs and projects.
C) Pre-Demolition Conference (PDC)
The Pre-Demolition Conference (PDC) is a conference to be called upon prior to the
execution of the demolition and/or eviction, be it on the basis of a court or an
administrative order as a requirement for provision of police assistance. This covers the
demolition and eviction involving underprivileged and homeless citizens.
D) Policy Formulation/Recommendation and Advocacy
PCUP conducts policy review in order to:
a. Submit recommendations to the Office of the President, Senate, Congress and other
government agencies.
b. Submit policy recommendations to the Local Government Units (LGU)
PCUP prepares and submits Position papers on Senate Bills and House Bills that affect the
urban poor. It formulates policies responsive to the needs of the urban poor.
- At the local level, PCUP assists in the drafting and endorsement of policy
recommendations for the passage of ordinances and resolutions and executive
orders. It also acts as author/co-author of these policy recommendations.
PCUP continuously coordinates and conducts advocacy efforts with the concerned
agencies to seek approval of these policy recommendations and consequently, to have
these policies implemented for the purpose of improving their (urban poor) lives.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
12 of 54
IX. Description of the Organizational Context
The Organization and its Context
Political Factors Economic Factors
Partnership with Government Sector, Private, Academe, CSOs, LGUs
Linkages with all the branches of the Government, Executive, Legislative and Judiciary
Local Inter Agency Committee
Budget for resettlement of families affected by court ordered demolition and eviction
Philippine Development Plan
Poverty
Livelihood and Employment for the urban poor
Basic services in the resettlement site
Basic services in urban poor communities
Social Factors Technology Factors
Urban migration
Information Communication Technology Resources
Use of Social Media
Cultural Factors
Cultural diversity in the urban poor communities
X. Description of type and extent of control of external providers to ensure that externally
provided services meet requirements.
The following external processes are availed through PhilGeps and public bidding; in
compliance to RA 9184 (Government Procurement Reform Act)
1. Janitorial
2. Utility services
3. Security services
4. Telecommunication services
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
13 of 54
XI. Description of key stakeholders
XII. Annexes
Annex 1: Approved Quality Policy
Annex 2: Approved Quality Objective
(PCUP Physical Plan 2016)
Annex 3: List of Internal and Externally generated references/documents
Annex 4: Mechanism for determining client satisfaction and feedback
Annex 5: Operations Procedure
Annex 6: Tools, Forms, templates guidelines for control of documents
Annex 7: Relevant Parties
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
14 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
15 of 54
Annex 1
Quality Policy
The Presidential Commission for the Urban Poor envisions a capacitated society where the
poor are empowered, economically productive and actively participating in the poverty
reduction program and sustainable development of the country.
We are committed to enhance client satisfaction and public trust by providing quality and
timely public service and promote transparency and accountability in all levels of
stakeholders.
We strive toward the maintenance and continual upgrading of our services as “Lingkod ng
Maralitang Taga-Lungsod” by developing strategies and methods to keep abreast with the
new and ever increasing demands and challenges of public service.
To this end, we shall implement and maintain at all levels in the organization the following
policies:
1. Strengthen coordination and monitoring for the speedy implementation of government
programs and policies for the urban poor;
2. Ensure that all requests for assistance for land and housing, relocation, just and humane
demolition and eviction, basic services and livelihood and employment, among others,
shall be effectively and efficiently processed on time;
3. Ensure that all processes and requirements shall be clear and transparent to all concerned
as documented in the Quality Management System Manual;
4. Ensure that all services and interventions shall be in compliance with legal and statutory
requirements and promote the legitimate interests of the Urban Poor through advocacy
and coordination with concerned bodies;
5. Constantly review the strategic objectives to ensure relevance to the Commission and
continual improvement of the quality management system;
6. Compliance with the Service Standard and Code of Conduct where all employees shall
uphold the virtues of honesty and integrity at all times and employ transparency in its
performance and functions.
All offices involved shall, at all times, ensure strict adherence to the documented Quality
Management System.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
16 of 54
Annex 2
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
17 of 54
Annex 3
List of internal and externally generated references/documents
1.0. Internal
Document Title Effective Date Source
1. Accreditation 2. Social Preparation
3. Conduct of PDC 4. Policy Review and
Formulation
May 13, 2009 November 25, 2013 October 10, 2014 November 25, 2013
*Commission Resolution 04-009 *Commission Resolution 05-2013 & EO 69 *Commission Resolution07 series 2014 *Commission Resolution 04-2013
2.0. List of externally generated documents
Document Title Effective Date Source
EO 82 “creating the
Presidential Commission for the Urban Poor(PCUP)”
EO 69 “strengthening the
Presidential
Commission for the Urban Poor” AO 111 “directing all
concernd government agencies in cooperation with the PCUP to participate in tri-sectoral dialogues ad activities in response to the concerns of the urban poor” Proclamation 367 “declaring
Dec 2 to 8 of every year as Urban Poor Solidarity Week (UPSW)” RA 7279 “of the Urban
Development and Housing Act (UDHA) providing for a comprehensive and continuing urban development and housing program”
December 8, 1986 March 29, 2012 January 30, 1989 January 30, 1989 March 24, 1992
Executive Order Executive Order Administrative Order Presidential Proclamation Republic Act
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
18 of 54
Annex 4
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
19 of 54
Annex 4
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
20 of 54
Annex 4
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
21 of 54
Annex 5
Operations Procedure
A. Accreditation of UPO
PCUP is mandated to accredit legitimate Urban Poor Organizations (UPOs) for purposes of
representation in the formulation of recommendations to the President. The processing of
accreditation includes, ocular inspection, data validation, pre-accreditation orientation, among
others.
PCUP adheres to the Citizen’s Charter on Accreditation of UPO in compliance with Anti Red Tape
Act (RA 9485) or ARTA Law.
General Principle
The Urban poor shall be encouraged to organize themselves for the purpose of community action
and group representation to ensure the preparatory consciousness among them in relating with
the government especially in policy formulation and program implementation, and evaluation of
programs and projects affecting the urban poor sector.
Objective
The Implementing Rules and Regulations shall provide guidance and assistance to concerned
(PCUP) personnel, other government agencies (GAs) and non-government organizations (NGOs)
in the implementation of Section 2 (c) of Executive Order 82.
Definition of Terms
Accreditation - refers to the process of recognizing an urban poor organization for purposes of
ensuring community action and participation in policy formulation, program planning,
implementation, and evaluation.
Accreditation Committee - refers to the committee that deliberates on the merits of the
validation report on the application for accreditation. It is composed of the Head NCR/Luzon;
Head RPMD; representative from the Legal Unit. In the Visayas and Mindanao, it shall be
composed of the Head, Field Operation Division; Head, TOSG; and Area Coordinator concerned.
Area Coordinator (AC) – refers to the PCUP employee assigned to a specific area to undertake
consultation, monitoring and assisting the urban poor in matters relevant to their issues and
concerns.
BOS – refers to Basic Orientation Seminar conducted by PCUP
RPMD – refers to Research, Planning and Monitoring Division in PCUP
TOSG – refers to the Technical Operations Support Group of various Division in PCUP
Underprivileged and homeless citizens – refers to the individuals or families residing in urban
and urbanizable areas whose income or combined household income fall within the poverty
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
22 of 54
threshold as defined by NEDA and do not own housing facilities including those who live in
makeshift dwelling units and do not enjoy security of tenure.
Urban Areas – refers to all cities regardless of their population density and to municipalities with
a population density of at least five hundred (500) persons per square kilometers.
Urbanizable Areas - refers to sites and lands which, considering present characteristics and
prevailing conditions, display marked and great potential of becoming urban areas within the
period of five (5) years.
Urban Poor Organization – refers to voluntary groupings of the urban poor with at least fifteen
(15) members organized along community-based projects and activities.
1.0 The Application Procedure
The application shall be filed with the RPMD/TOSG either by personal delivery or by mail. Only
applications with complete requirements shall be considered for processing.
1.1 The Applicant shall file completely filled up documents together with the requirements
(see attached requirements) with the RPMD/TOSG.
1.2 The RPMD/TOSG shall check the completeness of the documentary requirements. If
incomplete, applicant shall be informed that application shall be kept on file pending
receipt of all requirements.
1.3 The RPMD/CASHIER shall issue an Acknowledgement Receipt for the application and
documentary requirements.
1.4 The Applicant shall present the Acknowledgement Receipt to the Cashier and pay the
Php 100.00 Application Fee.
1.5 The Cashier shall issue an Official Receipt indicating the name of the UPO and the
Application Control Number.
1.6 The Applicant shall present the Official Receipt to the RPMD/TOSG for recording of the
OR in the logbook.
1.7 The RPMD/ACCOM shall post the name of UPO applying for accreditation in conspicuous
places, to wit: the concerned PCUP Regional Office, LGU, UPAO or similar body and the
urban poor community where the urban poor organization is located for seven (7)
working days to afford time for third party complaint/protest.
2.0 The Application Validation
2.1 The RPMD/TOSG Officer shall forward the application to the AC.
2.2 The AC shall conduct the ocular inspection, data validation, social investigation and
pre-accreditation orientation within ten (10) working days upon receipt of the
application.
2.3 The AC shall then endorse the application to the AcCom with its corresponding
evaluation report and recommended action.
2.4 With the assistance of the concerned Community Leader, the AC shall conduct a
Socio-Economic Profile of the community within one (1) month from the submission
of the complete application and submit such to the RPMD/TOSG. The profile shall not,
however, be a pre-requisite for accreditation but shall be the basis for future
intervention.
3.0 The Certificate of Accreditation
3.1 AcCom shall deliberate on the AC recommendation and return the application to the
RPMD/TOSG with the corresponding recommendation for final action.
3.2 RPMD/TOSG shall notify applicant regarding action on application.
3.3 If approved, RPMD/TOSG issue Certificate of Accreditation.
3.4 If disapproved, RPMD/TOSG returns application to the applicant with a written
explanation of reason/s for disapproval.
Effectivity of Accreditation
Upon approval, the accreditation shall be in effect for two (2) years and be subject to
renewal every two (2) years thereafter. RPMD/TOSG shall send the UPO a written reminder
two (2) months before their accreditation expires. An accredited UPO shall be dropped
from the roster of accredited organization if it falls to renew its accreditation on time.
Obligations of Accredited Urban Poor Organizations
a) Submission of annual report on activities;
b) Adherence to its Constitution and By-Laws;
c) Submission of notice of amendments to CBL, change of officers, change of name and
address and other organizational changes that may occur;
d) Compliance with other rules and regulations which the Commission may promulgate.
e) Submission of Minutes of Meeting when present officers were elected, duly certified by
the Secretary.
Grounds for Denial of Application
a) Misrepresentation of the data or information supplied by the UPO in the Application
Forms.
b) Involvement in illegal activities.
c) Objectives contrary to law.
d) Commission of other acts contrary to the interest of the urban poor and to the society in
general.
e) Dual or multiple membership of individual member in the community-based or
occupation-based UPO of the same level.
Grounds for Cancellation of Accreditation
a) Misrepresentation in the annual report of accomplishments;
b) Misrepresentation in the minutes of the meeting when the constitution and by-laws
were adopted or in the minutes of the meeting when the officers were elected;
c) Misrepresentation, false statements or fraud in connection with the election of officers,
the list of voting members, or failure to submit these documents together with the list
of the newly elected/appointed officers and their postal addresses within thirty (30)
working days from election;
d) Acting as a squatting syndicate or otherwise engaging in any activity prohibited by law;
e) Non-compliance with Section 12 (Obligation of Accredited Urban Poor Organization).
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
23 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
24 of 54
Third Party Complaint/Protest
Any individual or organization may file a complaint/protest against an organization:
a) whose application for accreditation is pending; or
b) for cancellation of Certificate of Accreditation.
Where to file Complaint/Protest:
The third party complaint/protest shall be filed with the RPMD/TOSG, either by personal
delivery or mail. The RPMD/TOSG shall then apprise the AcCom of the nature of the
complaint/protest.
Procedure to file Complaint/Protest:
a. Within two (2) working days after receipt of the third party complaint/notice of protest,
the RPMD/TOSG shall furnish the concerned UPO a copy of the complaint/protest and
advise it to answer the complaint/protest within fifteen (15) days from receipt thereof.
b. After the lapse of fifteen (15) working days, the AcCom shall, within fifteen (15) working
days.
Promptly conduct hearing/s wherein both parties are accordingly presented;
If deemed necessary, order the AC to conduct an investigation, ocular survey
and verification of information and submit his/her recommendation within
five (5) working days from receipt of the order, or invite the AC for
clarificatory questions.
c. Where the application or complaint needs further action, the AcCom shall return such
application or complaint to the AC for appropriate action and compliance. After
appropriate action has been taken, the AC returns the application, together with its
final decision, to the AcCom.
d. The AcCom, through the RPMD/TOSG, shall notify the parties of its final decision
within two (2) working days from submission of such decision. If pursuant to Section
15, no motion for consideration or an appeal is filed after the prescribed period, the
decision becomes final and executory. RPMD/TOSG proceeds with the accreditation
process until the issuance of the Certificate of Accreditation. If a motion for
reconsideration or an appeal is filed, the AcCom shall notify the Commission of such
motion or appeal.
e. Where the AcCom deems it fit, the services of the Alternative Dispute Resolution
(ADR) Team may be requested at any instance within the hearing process.
Provision for Appeal/Motion for Reconsideration with AcCom
Either party to the application (the applicant UPO or the third party
complaint/protester) shall first file a motion for reconsideration within fifteen (15)
working days from receipt of the decision. The AcCom shall, within ten (10) working days
from receipt of the motion, decide whether to grant or deny the motion.
Appeal to the Commission en-Banc
a. The AcCom decision may be appealed to the Commission-en-Banc within ten (10)
days from receipt of the AcCom decision. The Chair shall direct the AcCom to submit
all the records of accreditation to the Commission-en-Banc.
b. Within fifteen (15) working days, the Commission-en-Banc shall either approve or
deny appeal:
If approved, the Commission-en-Banc shall order the AcCom to issue the
corresponding Certificate of Accreditation or cancel the certificate as the case
may be, within two (2) working days from receipt of the appeal.
If denied, the AcCom shall notify the UPO within two (2) working days from
receipt of the decision of the Commission-en-Banc.
The decision of the Commission-en-Banc shall be final and executory.
Waiver of Right to Appeal
Any applicant UPO who fails to file Notice of Appeal after the 15 working days
grace period shall be considered to have waived its right to appeal.
Any accredited UPO or one with pending application who fails to answer a third
party complaint/protest within fifteen (15) days shall be considered in default, thereby
losing its right to present evidence in its favor.
The concerned UPO shall count the fifteen (15) working days period from the
actual receipt of Notice of Denial of the complaint/protest. The proof of failure of the UPO
to act/reply within the grace period shall be the actual received copy sign by the
representative of the UPO.
Extension of the Filling Period
The period within which to file an answer or to file an appeal shall be suspended
provided that the UPO filed a request for extension of the filling period. If the extension
is not granted, the original prescriptive period of fifteen (15) working days shall be in
effect.
The AcCom may grant a maximum of fifteen (15) working days extension period
provided a reasonable ground has established. However, for every case of appeal, only
extension period shall be awarded.
PROCESS OF ACCREDITATION
1.0 APPLICANT
Shall be filed with the RPMD/TOSG either by personal delivery or by mail. Only
applications with complete requirements shall be considered for processing.
2.0 RPMD/TOSG
a) Check the completeness of the documentary requirements. If incomplete,
applicant shall be informed that application shall be kept on file pending
receipt of all requirements.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
25 of 54
b) Issue an Acknowledgement Receipt for the application and documentary
requirements.
3.0 RPMD/TOSG
a) Post the name of UPO applying for accreditation in conspicuous places, to
wit: the concerned PCUP Regional Office, LGU, UPAO or similar body and the
urban poor community where the urban poor organization is located for
seven (7) working days to afford time for third party complaint/protest
4.0 PCUP Cashier Issue an Official Receipt for the Application Fee indicating the name of the UPO
and the Application Control Number
5.0 Area Coordinator (AC)
a) Ocular inspection
b) Social investigation
c) Data validation/Community profile
d) Basic orientation seminar
6.0 Accreditation Committee (AcCom)
Deliberates on the merits of the validation report on the application for
accreditation. It is composed of the Head LGCA-NCR/Luzon; Head RPMD;
representative from the Legal Unit. In the Visayas and Mindanao, it shall be
composed of the Head, Field Operation Division; Head, TOSG; and Area
Coordinator concerned
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
26 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
27 of 54
Start
ACCREDITATION FLOWCHART
Urban Poor Organization (UPO) to fill up Accreditation Form with complete requirements and submit to RPMD-TOSG (15 min.)
RPMD\TOSG
Check the completeness of the documentary requirements. If incomplete, applicant shall be informed that application shall be kept on file pending receipt of all requirements.
Issue an Acknowledgement Receipt for the application and documentary requirements.
Post the name of UPO applying for accreditation in conspicuous places, to wit: the concerned PCUP Regional Office, LGU, UPAO or similar body and the urban poor community where the urban poor organization is located for seven (7) working days to afford time for third party compliant/protest
(1 hour)
COMPLETE?
AREA COORDINATOR Ocular inspection; Social investigation; Data validation/Community profile; Basic orientation seminar (10
days)
APPROVE? RPMD/ACCOM returns application to the applicant with a written explanation of reason/s for disapproval (1 day)
PCUP Cashier
Issue an Official Receipt for the Application Fee indicating the name of the UPO and the Application Control Number (15 min)
RPMD/TOSG issue Certificate of Accreditation.
Upon approval, the accreditation shall be in effect for two (2) years and be subject to renewal every two (2) years thereafter. RPMD/TOSG shall send the UPO a written reminder two (2) months before their accreditation expires. An accredited UPO shall be dropped from the roster of accredited organization if it falls to renew its accreditation on time. (1day)
End
YES
YES
NO
NO
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
28 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
29 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
30 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
31 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
32 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
33 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
34 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
35 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
36 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
37 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
38 of 54
B) Social Preparation
Social Preparation refers to the series of activities designed to prepare the affected families to cope with the changes brought about by government infrastructure or development projects and to encourage them to actively participate and prepare their societal, community and personal responsibilities in their quest for tenurial security, human development and basic services, employment and livelihood and other government programs for the urban poor. Asset reforms cover the following land and housing programs facilitated by PCUP:
Presidential Proclamation
Relocation/Resettlement
Community Mortgage Program
Direct Negotiated Installment Purchase
Medium Rise Building
Human Development refers to urban poor acquiring more capabilities and enjoy more opportunities to use those capabilities, somehow it’s a process of enlarging or increasing people’s choices and opportunities to access basic social services. PCUP undertakes the following activities on social preparation: On Asset Reform
h. Consultation i. Information, Education and Communication j. Community Organizing k. Conflict Management l. Multi-Sectoral Dialogue m. Advocacy or People’s Participation n. Coordination
On Human development and Basic Services
c. Basic orientation on programs and projects of the government d. Linkages with concerned government agencies for urban poor access to health services,
education, legal counselling, and basic facilities like water, electricity.
On Employment and Livelihood a. Reinventing their values b. Enhancing individual’s existing line of work through skills training that will upgrade their
abilities for livelihood and employment c. Facilitate the funding of urban poor livelihood programs and projects.
Coverage of Social Preparation Guidelines This guideline specify the set of initial activities that maybe conducted relative to the implementation of government programs on asset reform, human development and basic social services, employment and livelihood for the benefit of the underprivileged and homeless families.
Objectives This guideline is intended to:
a. Prepare and set the tone for the social transformation of the underprivileged and
homeless families as regards the program or project that will be implemented;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
39 of 54
b. Encourage participation of underprivileged and homeless families from the preparation
and planning to the final stage of the program or project; and
c. Empower and developed the underprivileged and homeless families as partners in the community’s development process which geared towards comprehensive community development; and
d. Establish sustainable mechanism through consolidation and assessment integrating the inputs of the underprivileged and homeless families.
Definition of Terms
Asset Reform – refers to the redistribution of wealth from one group of entities to a broader
range of entities, usually by utilizing some sort of mechanism put in place.
Human Development – refers to the process of enlarging people’s choices and enhancing
human capabilities and freedoms, enabling them to live a long and healthy life.
Social Preparation – refers to the series of activities designed to prepare the underprivileged
and homeless families to cope with the changes brought about by government infrastructure
or development projects.
Underprivileged and homeless citizens – refers to the individuals or families residing in
urban and urbanizable areas whose income or combined household income fall within the
poverty threshold as defined by NEDA and do not own housing facilities including those who
live in makeshift dwelling units and do not enjoy security of tenure.
Process of Social Preparation Activities
1.0 Approaches in conducting Social Preparation Activities
a) On Eviction and Demolition:
1. Consultation;
2. Information, Education and Communication (IEC);
3. Community Organizing;
4. Multi-sectoral dialogues; and
5. Coordination.
b) On Human Development and Basic Services:
1. Basic Orientation Seminar (BOS) on the programs and projects to the
government;
2. Capability building program;
3. Values formation;
4. Gender and Development programs; and
5. Linkaging with the concerned agencies as regards the provision of
basic services and facilities such as roads, schools, livelihood sites,
Material Recovery Facilities (MRFs), clinics and the like.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
40 of 54
c) On Employment and Livelihood:
1. Human resource development which essentially enhances the
individuals’ existing lines of work, refining their innate
entrepreneurial capabilities and reinventing their values;
2. Skills training and cooperative or community enterprise formation
that will upgrade their abilities for livelihood and employment;
3. Fund sourcing for the livelihood component of the relocation or
resettlement site to finance income-generating projects in order to
sustain the basic needs of the homeless and underprivileged families;
and
4. Community based enterprises development that provides and
enhance a different range of enterprises, products, services and
projects to address the social, economic and environmental needs in
community.
d) On Asset Reform, the activities under this approach is the same as that of
demolition and eviction, however the supplementary are:
1. Land Status Verification with the Department of Environment and
Natural Resources (DENR) or Land Registration Administration (LRA);
2. Evaluation of the Property; and
3. Estate Management which include among others management of the
physical capital assets, maintenance of the utilities and manage all
acquired properties or equipments.
e) On Participation in Governance and Advocacy:
1. Community organizing for effective People’s Participation by actively
interfacing with local special bodies such as local housing board, etc.
2. Capability building to facilitate participation from the barangay level
to municipal, provincial, as well as national; and
3. Skills training to participate, to develop planning and budgeting at the
local level that maximizes the opportunities for participation at the
local housing board.
2.0 Community and Household Profiling
In all social preparation activities that will be conducted, there shall be a
community and household profiling of the underprivileged and homeless families
to determine the physical boundaries, actual number of households and
occupants, and possible option for programs pertaining to asset reform, human
development and basic social services, employment and livelihood. This shall also
serve as PCUP data on the underprivileged and homeless families. In relation with
this, the following shall be undertaken:
a. Community Scan;
b. Coordination with Local Government Units’ (LGUs) Officials;
c. Coordination with the Urban Poor Organization (UPOs) Leaders;
d. Interview with the families;
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
41 of 54
e. Census, Mapping and Household Tagging;
f. Data Gathering;
g. Data Processing; and
h. Data Analysis
3.0. PCUP, in coordination with the Key Shelter Agencies (KSAs), shall
conduct social preparation activities:
1. For the areas covered by Presidential Proclamation, Community
Mortgage Program (CMP), Direct Negotiated Instalment Purchase (DNIP),
Relocation or Resettlement, Medium-Rise Buildings (MRBs) and other
alternative housing programs to facilitate access by the urban poor to the
asset reform program of the government;
2. Assist the underprivileged and homeless citizens in getting access to
human development and basic social, livelihood and employment
opportunities, which activities shall include;
3. Orientation-seminars to disseminate information on the existing
programs and basic social services of the government for the unprivileged
and homeless citizens;
4. Capability-building activities geared towards the empowerment of the
underprivileged and homeless citizens and ensuring their meaningful
participation in governance and nation-building; and
5. Provision of all aspects of decent living and support services to the
affected underprivileged and homeless families at the relocation or
resettlement sites by the concerned LGU or the government agency
authorized to demolish, with the assistance of the concerned
government agencies and Civil Society Organization (CSOs).
4.0 The concerned LGUs and government agencies in the executive department that
are authorized to demolish shall be called upon to coordinate with PCUP in the
implementation of all their administrative demolition and eviction activities
affecting underprivileged and homeless citizens;
The PCUP shall regularly secure updates from all government agencies involved
in the implementation of poverty alleviation programs, specifically in urban
centers and resettlement areas, to increase the people’s awareness on the
government programs for the underprivileged and homeless citizens, and
promote the participation of prospective program for the beneficiaries; and
When it is not possible to undertake the social preparation activities, PCUP may
enter into contract with the CSO for assistance.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
42 of 54
On Employment and Livelihood 1. Human resource development; 2. Skill training and cooperative; 3. Fund sourcing; 4. Community based enterprises
On Asset Reform 1. Land Status Verification with DENR/LRA; 2. Evaluation of the Property; and 3. Estate Management
On Participation in Governance and Advocacy 1. Community Organizing 2. Capability Building for facilitate participation 3. Skill Training
COMMUNITY AND HOUSEHOLD PROFILING a. Community Scan; b. Coordination with Local Government Units’ (LGUs) Officials; c. Coordination with the Urban Poor Organizations (UPOs) Leaders; d. Interview with the families; e. Census, Mapping and Household Tagging; f. Data Gathering; g. Data Processing; and h. Data Analysis
Coordinates with Agencies to access services to underprivileged 1. Housing/Relocation/Resettlement 2. Livelihood 3. Basic Services 4. Trainings 5. Alternative Dispute Resolve
SOCIAL PREPARATION FLOWCHART
On Eviction and Demolition 1. Consultation; 2. IEC; 3. Community Organizing; 4. Conflict management; 5. Multi-sectoral dialogues; and 6. Coordination
On Human Development and Basic Services 1. BOS; 2. Capability building program; 3. Values formation; 4. Gender and Development programs; and 5. Linkaging with the concern agencies
START
END
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
43 of 54
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
44 of 54
C) Pre-Demolition Conference (PDC)
The Pre-Demolition Conference (PDC) is a conference to be called upon prior to the
execution of the demolition and/or eviction, be it on the basis of a court or an
administrative order as a requirement for provision of police assistance. This covers the
demolition and eviction involving underprivileged and homeless citizens.
Coverage on Requesting for Police Assistance in Demolition or Eviction Activities under
UDHA
The set of Guidelines shall apply to requests for Police Assistance in Demolition or Eviction
activities affecting Underprivileged and Homeless Citizens whether through (1) a Court Order
or (2) Administrative Order (Summary or Extra-Judicial Eviction and/or Demolitions)
Objectives
Prevent, and if not, to stop the hostility and violence arising from the Demolition and/or
Eviction of Underprivileged and Homeless Citizens; and Safeguard from hostility and violence,
not only the affected Underprivileged and Homeless Citizens but also the representative of
government agencies and police personnel, that are likewise involved in the Demolition
and/or Eviction.
Definition of Terms
Administrative Order – refers to an order of Eviction and/or Demolition from the
administrative or government agencies with quasi-judicial functions involving the
Underprivileged and Homeless Citizens.
Court Order – refers to writ of eviction and/or demolition issued by a court of competent
jurisdiction. This does not include orders or decisions of court of competent jurisdiction which
merely grant or lift temporary restraining orders, permanent or indefinite
injunctions/prohibitions arising from actions filed relative to initial Extra-judicial Eviction and
Demolition orders as defined herein. Neither does this include writ, orders and/or decisions
of courts of competent jurisdiction that do not involve Underprivileged and Homeless
Citizens.
Danger Areas – refer to areas which when occupied for residential purposes actually pose
danger to the life, safety and property of either the concerned residents or of the general
community. The danger is due to an unavoidable source of probable harm of human life or
well-being.
Demolition – refers to the dismantling by the Local government Unit (LGU), any legally
authorized agency or personnel of the government of all structures within the premises
subject for clearing.
Eviction – refers to the removal of a person and their belongings from a subject building,
structure or area or removal or both.
Extra-judicial Eviction and Demolition – refers to the Eviction of Underprivileged and
Homeless Citizens and/or the Demolitions of their dwellings located in danger areas such as
“esteros”, railroad, tracks, garbage dumps, riverbanks, shorelines, waterways, public places
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
45 of 54
such as sidewalks, public cemeteries, roads, parks and playgrounds; or the Eviction or
Underprivileged and Homeless Citizens and/or the Demolition or their dwellings because of
government infrastructure projects with available funding that are to be implemented by
national or local government or any legally authorized government agency without a need of
a court order pursuant to Section 28 (a) and (b) of the UDHA.
Government Funded Infrastructure project – refers to the government initiated project for
purposes of enhancing, introducing or adding to the local or national infrastructure, such as
the interrelated web or roads, highways, public buildings, socialized housing projects, public
utilities, flood control projects and the like.
Police Assistance – refers to the peacekeeping and law enforcement support of the PNP
during the conduct of Demolition and/or Eviction.
Proponent – refers to the party requesting for Police Assistance
Summary Eviction and Demolition – refers to the immediate dismantling of new illegal
structures by the LGUs or government agency authorized to conduct Demolition activities and
to the immediate removal of professional squatters and members of squatting syndicates
pursuant to Section 27 and 30 of the UDHA.
Underprivileged and homeless citizens – refers to the individuals or families residing in
urban and urbanizable areas whose income or combined household income fall within the
poverty threshold as defined by NEDA and do not own housing facilities including those who
live in makeshift dwelling units and do not enjoy security of tenure.
Process of Pre-Demolition Conference for Requesting Police Assistance
1.0 The Proponent shall make a formal letter request for police assistance to the Chief PNP at the PNP National Headquarters for requests for Police Assistance in the National Capital Region (NCR) or to the relevant Regional Director at the PNP
Regional Office for requests for police assistance outside the NCR at least ten (10) days prior to the schedule date of the Demolition and/or Eviction;
The following documents shall be attached: a) Certified true copy of the relevant Court Order or Administrative Order and/or a certified true copy of the Certificate of Compliance (COC) on Demolition or Eviction issued by the Chairman of the Local Housing Board (LHB) pursuant to the DILG Memorandum Circular No. 2008-143; and b) Certified true copy of the Proponent’s formal letter request for assistance addressed to the Presidential Commission for the Urban Poor (PCUP) Regional/Field Office or PCUP Head Office, marked as “Received”; and c) Other pertinent information in support of the request.
2.0 Upon receipt of the formal letter request, the PCUP shall within forty eight (48) hours,
prepare and serve Notice of the Pre-Demolition Conference to the following: a) DILG - Department of Interior and Local Government b) DSWD - Department of Social Welfare and Development c) NHA – National Housing Authority d) CHR - Commission on Human Rights e) LGU – Local Government Unit
f) DepEd- Department of Education g) PNP- Philippine National Police
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
46 of 54
3.0 Pre-Demolition Conference shall be convened and conducted by the PCUP at least three (3) days or seventy-two (72) hours prior to the scheduled date of Demolition and/or eviction. Nothing herein shall prevent PCUP from convening the PDC even before the receipt of requests for assistance mentioned under 5 (b2), such as if the Proponent presents the PCUP with a copy of a demand to vacate or other similar documents.
4.0 PCUP shall preside over the PDC and may call on the assistance of other agencies as necessary.
AGENDA:
a. project case brief; b. review on Section 28 of RA No. 7279; c. PNP Operational Procedures; d. roles and participation of LGU and other government agencies; e. the designation of the appropriate Person-In-charge during the
actual conduct of Demolition and/or Eviction; f. designation of the PNP Officer-In-Charge of the maintenance of
peace and order during the actual operations; g. information or updates on police intelligence activities which may
affect the orderly and peaceful implementation of the eviction and/or demolition
h. availability of the documents submitted to the PNP for verification; i. deliberate Plan of Action of the PNP; j. other issues and concerns of the affected families, participating
agencies and other stakeholders;
5.0 DILG representative of the City/Municipality/PCUP in case of Luzon area, shall
serve as the secretariat of the PDC. He/She shall be responsible for recording and documenting the entire proceedings.
6.0 Police Assistance shall be provided only upon compliance of all the requirements
stated in Section 28 of UDHA and procedures sated in the preceding section.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
47 of 54
PRE-DEMOLITION CONFERENCE (PDC) FLOWCHART
The proponent’s formal letter request assistance addressed to PCUP
Writes a letter request for PDC to PCUP attached certified true copy of Court Order or Administrative Order and/or Certificate of Compliance (COC) issued by the Chairman of Local Housing Board (LHB)
PCUP – upon receipt of formal letter within 48 hrs.prepare Notice of PDC to the following concern agency: DILG, PNP, DWSD, NHA, DPWH, CHR, DEPED, LGU, representative of affected families, Land owner if privately owned.
PCUP – shall convene the PDC at least 3days or 72 hrs. prior to the scheduled date of Demolition.
(NOTED: PCUP shall certify that the Notice of PDC were serve)
PCUP – shall preside over the PDC
(NOTE: DILG/PCUP representative shall serve as secretariat responsible for recording and documenting the entire proceedings)
DILG/PCUP Representative – shall send a copy of proceedings to all agencies who attended the PDC
AGENDA for PDC:
a) Project or Case Brief b) Review of Sec. 28 of RA 7279 or UDHA c) PNP Operation Procedure d) Role of participation of LGU and other agencies e) Designation of the appropriate Person-In-Charge during the actual conduct of Demolition/Eviction f) Designation of the PNP Officer-In-Charge of the maintenance of Peace and Order during the actual operations g) Information/update on police intelligence activities h) Availability of the documents submitted to PNP for verification i) Deliberate Plan of Action of the PNP. j) Other issues/concerns of the affected families and participating agencies band of the stakeholders.
PNP – shall provide police assistance upon compliance of all the requirements stated in Sec.28 of R.A.7279 or UDHA and procedures stated in preceding sections.
(NOTE: Actual Demolition/Eviction must be properly documented)
START
END
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
48 of 54
D) Policy Formulation/Recommendation and Advocacy
PCUP conducts policy review in order to:
c. Submit recommendations to the Office of the President, Senate, Congress and other
government agencies.
d. Submit policy recommendations to the Local Government Units (LGU)
PCUP prepares and submits Position papers on Senate Bills and House Bills that affect the
urban poor. It formulates policies responsive to the needs of the urban poor.
- At the local level, PCUP assists in the drafting and endorsement of policy
recommendations for the passage of ordinances and resolutions and executive
orders. It also acts as author/co-author of these policy recommendations.
PCUP continuously coordinates and conducts advocacy effort with the concerned agencies
to seek approval of these policy recommendations and consequently, to have the policies
implemented for the purpose of improving their (urban poor) lives.
Coverage of Policy Paper Formulation, Adoption & Implementation
This set of guidelines shall apply to policy formulation, adoption and implementation affecting
the urban poor sector within the PCUP that will be used for recommendation to the President
or other concerned Government Agencies.
Objectives
Recommending policies and programs relating to the urban poor, in consultation with latter;
a. Coordinating the speedy implementation of government policies and
programs for the urban poor; and
b. Recommending appropriate actions thereon to the President or other
concerned Government Agencies.
Definition of Terms
Complete Staff Work (CSW) – refers to the technical and administrative activities to comply
with the requisites for drafting a policy that may be used in making legislations, policies and
programs of the government relating to the urban poor.
Policy – refers to the process of making important organizational decisions, including the
identification of different alternatives such as programs or spending priorities, and choosing
among them on the basis of the impact they will have. Policies can be understood as political,
management, financial and administrative mechanism arranged to each explicit goals.
Policy Proposal – refers to a written plan or suggestion made by a person or a group relating
to a program or policy that affects the urban poor sector. This may also emanates from the
result of a consultation or dialogue with the urban poor sector.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
49 of 54
Policy Paper – refers to the document that defines an urgent policy issue, identifies and
evaluates policy options and recommends solution to the identified problems.
Proponent – refers to an individual, group or community, or other entities that makes a
proposal or lays down a proposition towards working for the improvement of the lives of the
urban poor.
Stakeholders–may refer to a person or organization that has a legitimate interest in a project
or entity.
Process of Policy Formulation, Adoption & Implementation
1.0 The proponent will have to accomplish the Policy Form, stating therein the title
of the policy, executive summary, problems description, policy option,
recommendation and appendices or other documents that may be attached to
support the policy proposal. Subsequently, he accomplished form will be
submitted to the field Operations Divisions (FODS).
2.0 The FODS must conduct a Complete Staff work (CSW) to evaluate and verify the
policy proposal submitted. The CSW must be composed of the following activities
among others:
Validate the issue identified in the Policy Proposal and establish work process; Conduct consultation with various stakeholders; Assess option and recommendations stated in the policy proposal; and draft report on CSW conducted.
3.0 The CSW report together with the Policy Proposal will then be endorsed by the
FOD Directors to the Policy Unit for evaluation. The Policy Unit after reviewing
the documents submitted will endorsed the same o the Legal Unit for the drafting
of Policy Paper, if the document is for policy implementation. If not, it will be
forwarded to the Research, Planning and Monitoring Division (RPMD) databank
for future reference.
4.0 The Legal Unit after receiving the policy proposal shall: Write the proponent acknowledging the receipt of the policy proposal; a) Review the policy recommendation b) Conduct further research and consultation; c) Draft Policy Paper;
5.0 The Policy paper will be forwarded to the Commission En-Banc for PCUP adoption
and to the Office of the PCUP Chairman/CEO for endorsement to Office of the
President (OP), Local Government Units (LGUs) or concerned government
agencies
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
50 of 54
PROPONENT (Accomplish Policy Proposal Form)
Chairman/CEO (Endorse Policy for OP or concerned Government Agencies
LEGAL UNIT (Drafting of Policy Paper, review policy recommendation with the Commissioners, and conduct other activities related to the policy paper being prepared)
POLICY UNIT (Review Policy Proposals submitted; write proponent of the action taken)
Commission En-Banc (Adoption of Policy
Paper)
Research, Planning
and Monitoring
Division (RMPD)
(Data banking of submitted
policy proposals)
FIELD OPERATION DIVISIONS (FODs)
Conducts Complete Staff
If for
Policy
If for P
olicy
Policy Paper for Internal Implementation
POLICY PAPER FORMULATION, ADOPTION AND IMPLEMENTATION FLOWCHART
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
51 of 54
Office of the President of the Philippines
PRESIDENTIAL COMMISSION FOR THE URBAN POOR Malacañang
POLICY PROPOSAL (Note: Attached is the guide in accomplishing this policy proposal)
TITLE
EXECUTIVE SUMMARY
PROBLEM DESCRIPTION
POLICY OPTIONS
POLICY RECOMMENDATIONS
APPENDICES
Submitted by: _______________________________
(Full Name and Signature) Position: _______________________________ Name of Organization: _______________________________ (if applicable) Date: _______________________________
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
52 of 54
GUIDE AND DESCRIPTION IN ACCOMPLISHING POLICY PROPOSAL FORM
TITLE
The title should clearly state the policy issue or problem that need to be addressed because of the current need of the urban poor sector or demand of development. It should be brief and concise.
EXECUTIVE SUMMARY
This part of the policy paper contains the synopsis of all the main part.
PROBLEM DESCRIPTION
The problem description identifies, defines and elaborates the nature of the problem being discussed. This may include:
The background of the problem (the history of the problem: its causes; who is affected; past policies and their outcomes); and
The current status of problems (who is or are affected by the policy, the current extent and impact of the problem, the current policy and its successes and failures).
POLICY OPTIONS
This section outlines, evaluates and compares the possible policy alternatives. All policy options should be presented to build a comprehensive and convincing case. The focus is on evaluating how each option compares in solving the specific problem. On the basis of this evidence an argument is made for the preferred policy alternative.
POLICY RECOMMENDATIONS
This section provides a major summary of the findings, but highlights the main policy recommendation, which consists of practical steps that need to be taken to implement the proposed policy option.
APPENDICES
This may present the data and methodology collected and used. They can be useful for additional information which supports the policy.
Presidential Commission for the
Urban Poor
Document Reference Code
xxx-xxx-xx-000 Rev. No.
0 Eff. Date
xx/xx/xx
Quality Manual
Page
53 of 54
Annex 6
Control of Documents
PCUP has a Records Unit which undertakes the Centralized Receiving and Releasing of
Documents. This Unit record the documents released and received in the logbook and also
maintains a file copy thereof.
The revision of the Quality Manual will be done through consultation with all PCUP Divisions
and Units.
Monitoring and Measurement of Client Satisfaction
PCUP installed a feedback box in all divisions and offices. All walk-in clients are requested to
fill-up the Feedback Form. These are gathered and consolidated every end of the month and
submitted to the Chairman and Division Heads for appropriation action.
On the trainings conducted, feedback from the participants is also generated. This is to ensure
that the participants are satisfied and acquired knowledge from the trainings.
Management Review
Management review is an activity that specifies action to take in response to internal and
external issues affecting the Commission. It considers the information on the performance of
the system, resources, and action taken in response to these concerns.
Among others management review include discussion on:
Customer satisfaction and feedback from interested parties.
Adequacy of resources
Effectiveness of the action taken to address the issues
Opportunities for improvement.