dss complaint today 2

7/31/2019 Dss Complaint Today 2

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1

Dept of ocial ervice is

Dept of Senior Shame(2006-2012)

My Complaint to DSS CCL


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Department of Social Service (DSS) and Community Care Licensing (CCL)

1. Vendor application denied by the Department of Social Service in 2006

2. Government official incompetence, fail to perform duties after obtaining theconsideration, failure to admit mistake. (2007)

3. abuse small residential care home residents, caregivers and operators.(2010-2011)

4. suspended my administrator license for 2 years in 2007-2009 without anexplanation, reinstated my administrator status in 2009 without an apology.

5. My vendor application to DSS, denied by the Department twice in 2006 and2010.

6. Violation and intentional mis-interpretation of Title 22 in elderly abuse. DSSCCL applied double standard or lack of standard in their inspection andvendor evaluation

7. Government officials and chief of DSS conflict of interest involvement asspeakers in a fee seminar

8. retaliate on E. Hillsdale Rose Garden operator and licensee (2010-now)9. gave a 24000 plus dollars fine for retaliation (2010-2011)

10. These vendor applications triggered a series of retaliation which led to closureof E. Hillsdale and revocation of all licenses needed to operate a care home.(2006-2012)

11. Intentional misrepresentation of government to negotiate with vendor

applicant by retired DSS chief and current DSS dept manager.2


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12. removal of my elderly residents and revoked my administrator license and

facility license (2011)

13. thrown out 70 of my submitted curriculum for Group Home (GH), Adult

Residential Facility (ARF) and Elderly Residential Care Facility (RCFE)Initial certification (ICPT) and Continue certification curriculum(CEPT)(2011)

14. Falsification of claims and accusation on legal document, brought back to liveof resolved and cleared deficiency from 2009. (3 years ago) 2012

15. Failure to protect and to enforce regulation to protect the elderly

16. Abuse of government power given by the public17. Poor LPA training and administration covered up for their own mistake

18. Bias and injustice in investigation and inspection and application analysis andwrongful accusation to denied my application to throw out my curriculum,licenses: my qualification, my care home compliance, the nine elements,

19. Wasting of public resource in legal proceeding

20. Impede government economy recovery21. Chapter 7 bankruptcy; eviction from primary home, eviction from care home,

no income; my residents, my employees and my family suffered. (2010-2012)

22. I didnt get paid for work from a BPPE BVNPT approved school as shownon their websites. Failure to maintain their work standard.

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23. Denied by BPPE

24. Complaint to BPPE on approved school of theirwebsite

25. I paid school rent longer than 3 years whenBVNPT on their website stated that not min 9months. When I called to find out my applicationstatus. I kept hearing complaint from the staffs

about their poor benefits, union fight and poorworking morale. They worked according to theirpay.


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In 2005, I have received multiple

appreciation awards from healthcare facilities I had worked for

many years. I felt some proud of

myself. I spent my life saving to

purchase an overpriced home to run

a residential care facility (107 E.

Hillsdale Rose Garden).


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2005 Purchased ofCare Home Rose

Garden

The residents in house were only

actors and relatives of the sellers. It

was a scam with sellers and agents.

There was no $12000 per month

income as claimed on the

advertisement. It was a lot of real

property tax each year for no

income for a long time to acquire

operating licenses; all kind ofclearance, business set up and gets

my first resident to live in the

house.


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This is what I have to paytoday, even I had noincome and I am beingevicted and sued. All theunfortunate thingshappened to me.


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I had been an administrator for Sylvia Board and Care Home inSan Francisco in 1999. ARF administrator certification, I hadbeen a foster care nurse in the Department of Public Health formore than 5 years and now Administrator of Rose Garden inSan Mateo since 2005 and held a valid Administrator licensefrom the State of California, Administrator Certification

Section thru December 2011. I have a valid and currentregistered nurse license from Board of Registered Nursing. Iworked as a nurse for more than 30 years with dual masterdegree in nursing and education, adult education credential.

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DSS said that I didnt qualify to teach vendor education

Gibson, Nobis etc. approved vendors were less qualify than me.

Dept chief (including Gary L. Palmer and Charles Boatman) from DSS presented in fee

seminar on 6/18/2010. Charles Boatman had worked in current job with RCFE for lessthan 4 years. Minimum of 4 years were required to apply as a vendor.

Charles Boatman gave out ceu that he approved for himself. What process did he wentthrough to do that? Who qualify him? Economic 700 forms?

CCL cited me couldnt teach first aid to my family and employee because what Jeungcalled conflict of interest, even thought, I had a life time career as a nurse and I am aAmerican Red Cross CPR/AED and first aid education instructor.

CCL also cited me for no first aid card. I had CPR and First Aid to work as a nurse.Because of that, nurse was exempted from providing a first aid card. It was waivedwhen I first apply for the facility and administrator license in 2005. Jeung , LPA, haveforgotten that for her absence for years in the facility or she did very poordocumentation on what she supposed to look for, or she was very bias without givingcare home operator a chance to defend themselves. It was here if Jeung asked. It didntmean it was not here, just because Jeung didnt see it.

Jeung never do any interview and ask and fine $1000 on first day 6/30/10 because shehad to come out with some money for fine, no defense allowed.

Cleared and corrected deficiency from years ago came to live when they were neededfor facility accusation, it was cleared with Jeungs own original hand writing. Definitelythere was no urgency and no harm to residents because it was so long ago. Why madethis an accusation and claimed that revocation of facility and my administrator licensefor elderly residents health and safety per title 22.


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I applied for CEU provider from BRN in 2006

Result: I became the approved vendor to teach

RN CEU since 2006

I applied for a CEU and administrator class

vendor in 2006

Result: I was denied to become a vendor

Administrator status was suspended for renewal

indefinitely

Re-instated in 2009

Applied for vendor again in 2009-2010Denied again in 2010-2011

Approved by LPA Alan Elner in 2011

Denied again by Charles Boatman, manager of

ACS in DSS in 2011 stated that my care home was

not in compliance (He never set foot in my facility,

LPA Jeung came to harass and intimidated me, my

residents and my caregivers 6 days and 2 daysfrom Boatmans scheduled date for his decision

phone conference for my vendor application

Facility and administrator license revoked by

DSS CCL, demanded 30000 dollar fine, removed

elderly residents and I filed bankruptcy.

2006


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Sylvia Lee RN PHN MA MSN WCC

e-mail address: [email protected]

Cell: (415) 425-6445

Education backgroundMSN from SFSU in 1993-Nursing

MA from SFSU in 1989-Education and Technology

BA from SFSU in 1983-Chinese

AS from CCSF in 1978-Science

Registered nurse in California RN494151 Exp 6/30/2013

Wound Care Certified expired on 12/2013

Board of Register Nurses CEU provider expire on 12/2013

Public Health Nurse Certificate (permanent)

Bay Area Red Cross CPR/first aid instructor (current)California driver license N7723843 Exp 5/13/2013

Adult Education certificates in Chinese, business and vocational

training

Graduate certificate in System Training and Development

CBEST certificate 45

Employment Experience


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Employment Experience

California Department of Public Health, Health Facility Evaluator Nurse Licensing and Certification

California Nurse Vocation Institute- Program Director

California Nurse Vocation Institute theory and clinical instructor

Chinese Hospital-Hospital Educator

California Pacific Medical Center in San Francisco-Pacific Campus Oncology

California Pacific Medical Center in San Francisco-Davies Campus Per-diem SNF

California Nurse Vocation Institute-Nurse Instructor

St. Francis Memorial Hospital-Acute rehab nurse

Self Help Home Care and Hospice-Home care case manager

TB clinic nurse-TB clinic

San Francisco Foster Care Nurse-Public Health nurse of City and County of San Francisco

Self Help Home Care and Hospice-Case managerCharge nurse and nursing supervisor-Saint Francis Height in Daly City

Charge nurse-Kindred Hospital

Float pool RN-Veteran Administration Medical Center in San Francisco

Special Assignment nurse-San Francisco County Jail 3 in San Francisco and County Jail 7 in DalyCity

Hospice nurse-preferred Choice Hospice in San Francisco

Nursing Supervisor of Crystal Spring Rehabilitation Hospital in San MateoMDS nurse- Beverly Health Care Center in San Francisco

Staff Nurse-Hillhaven Health Care Center, San Francisco

UCSF Clinical Lab assistant in San Francisco General Hospital

Speak and write Chinese fluently.


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DSS CCL

851 Traeger Avenue, Suite 360

San Bruno, Ca 94066

to

E. Hillsdale Rose Garden

107 E. Hillsdale Blvd

San Mateo, Ca 94403

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CCL Inspections2006 -2009 No problem & No fine

6/30/10 LPA Jeung came to search residents& caregivers of Rose Garden7/6/10 Boatman set this date to give me my

vendor application decision, but he never callon this day, as I have waited.

3/18/11 LPA Jeung came to harassresidents & caregivers in Rose Garden,deliver huge accumulative civil penalty to30000 dollars but this visit was not in CCLs

record3/21/11 10 am Boatman set this date to give

me my vendor application decision, but hedid call this time to deny my application


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6/30/2010

7/12/2010

8/3/2010

8/9/2010

9/16/2010

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Vendor application denied by Charles Boatman

70 CEPT (continue education curriculum got thrown out), I havenever seen my work again since 3 years ago, I sent them out toACS (Administrator Certification Service).

RCFE, ARF, GH denied for ICPT(Initial Administrator training)This is the second time for I was denied in 2006 and 2010.

Administrator and facility License revoked

Residents were taken out of the facility Employees left and became unemployed My Chapter 11 converted to Chapter 7 bankruptcy Lost my CDPH HFEN job for no fault Evicted from my own Home in San Francisco after 40 years

Moved in Rose Garden that was vacated by license revocation Evicted from Rose Garden and sued by Trustee Continue to be sued for money My life shattered in harassment, intimidation, suppression,

retaliation, suffered from government official corruption andabuse.

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After a long persistent struggle and refusedto give up, every residents, employees inmy care home and my family suffered, Ihave suspicion that these visits and

conference calls timing were related but Iwant to hear the final verdict from Boatmanto believe that these senseless harassment,intimidation, retaliation and suppression was

not true. I hoped and kept telling myself thatall my suspicion were not true. I had to hearit from Boatman to believe myself.

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3/18/11 LPA Jeung came to harassresidents & caregivers in Rose Garden,

deliver huge accumulative civil penaltyto 30000 dollars but this visit was not inCCLs record

3/21/11 10 am Boatman set this date to

give me my vendor applicationdecision, but he did called this time todeny my application.


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Alan Elner, LPA of ACS approved mycurriculum and he said that the application

and curriculum were on Charles Boatmans

desk for final approval.

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Hi Sylvia regarding the 8 hour dementia course, It is off my deskand in Charles hands. I have approved it, but he is just doublechecking. If you scroll down to the bottom of this email, youllnotice the information on the 2-hour Safe Medication Practice thatI needed. I can only find an upgraded outline for the Dementiaclass, not the medication class. If you did not send it to me, let me

know if you plan on submitting the additional information Irequested. It isnt extensive, so let me know if you have anyquestions. Thanks and take care

- Alan Elner, Vendor Analyst- Administrator Certification Section

- 916-657-3392.

P.S. I will be out of the office next week for all day training onTuesday and Wednesday.

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A Study of Community Care Licensing's Data Systems for Residential CareFacilities for the Elderly in California: Summary of Findings

Flores, C., T. Donnelly, J. Fecondo, R. Newcomer. (2007) Report funded by theCalifornia Healthcare Foundation. San Francisco: University of California.This research represents the first attempt to systemically evaluate a statemonitoring system by assessing current availability of information, practicedifferences across state offices, and variations among facilities based on size.

A stratified random sample of 340 Residential Care Facilities for the Elderly

(RCFEs) was selected from 3,349 facilities licensed in Northern and CentralCalifornia. Facilities were stratified by capacity (bed size 1-6, 7-15, 16-49, 50-99,100+) and by the district office of Community Care Licensing (CCL), the regulatoryagency. Six (6) of the fourteen (14) CCL district offices were visited (Chico, Fresno,Rohnert Park, Sacramento/Stockton, San Bruno, San Jose). These district officescover approximately 50% of all RCFEs in the state, and 49 of the 58 counties. The

project's study time frame was 2000 through June 2006.As of January 2004, the law was changed, decreasing the required annualon-site evaluations of RCFEs to a minimum of once every five years. Pre andpost licensing inspections, as well as those in response to complaints,continued as before (Official California Legislative Information, 2005).

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Findings - Availability & Completeness of Records:


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Findings - Availability & Completeness of Records:25 files (9.2%) requested were not available for review: 15 could not be

found and 2 were "problem" facilities with files not ready for review (2-Sacramento/Stockton, 11-San Bruno, 4-San Jose); 8 were in satelliteoffices (Rohnert Park/Sacramento-Stockton).

9.2-10% of files requested were not available5-6 % requested files could not be found.2 requested problems files were not ready for review.Personnel Reports were incomplete and not up to date.90.7% of Admission Agreements were dated from the time of initial

licensing and did not represent current changes in the law.

CCLD personnel must completely review facility files to removeany personally identifying information to make the file available asa public record, and be present for the review, a staff intensive andtime consuming process.Files were large and cumbersome to review. The format and lack

of explanation of the contents and relative importance ofdocuments diminishes their value for consumers or professionalsusing the files. Access to the files remains a major issue,

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II. Enforcement Practices

Community Care Licensing conducted annual on-site

evaluations of every RCFE until 2004 when the

policy was changed reducing these regular visitsto at least one every five years. Besides this

official evaluation visit, other types of visits include

case management, complaint investigation, pre-

licensing, post-licensing, and office visits.

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II. Enforcement Practices

Community Care Licensing conducted annual on-site

evaluations of every RCFE until 2004 when the

policy was changed reducing these regular visitsto at least one every five years. Besides this

official evaluation visit, other types of visits include

case management, complaint investigation, pre-

licensing, post-licensing, and office visits.

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Findings Citations (Refer to Section III On Citations)


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FindingsCitations (Refer to Section III. On Citations)

FindingsEnforcement Actions:

The existence of enforcement actions was identified by

several ways in the public file.A few (N=9, 2.9%) had a probationary status listed on

the license due mostly to problems with criminalclearance.

13 (4.1%) facilities had evidence that a compliance plan(i.e., an agreement with CCLD to comply with a plan ofcorrection related to specific quality of care issues) wasin place.

Penalties were assessed on 168 (4.4%) of total citations andranged in amount from $50-1000. The most commonpenalty amount was $100, most frequently assessed forlack of criminal record clearance on a staff person.

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III Citations


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III. Citations

Title 22, Division 8, Chapter 6 of the California Code of Regulations consists ofthe nine articles. Articles Six through Eight are the focus of this projectbecause they include regulations regarding the care and supervision ofresidents, physical plant and safety, and other medical care and quality ofcare concerns. There are more than 100 numbered subsets of regulationswithin these articles.

Article Six (Continuing Requirements) includes continuing care requirementssuch as medications, staffing, and personal accommodations and services.

Article Seven (Physical Environment) includes requirements for the physicalplant and fire safety.

Article Eight (Incidental Medical Care) addresses regulations regardingrestricted and prohibited medical conditions.

There are two types of citations issued:

Type A=Serious, meaning a failure to comply presents an immediate orsubstantial threat to physical health, mental health or safety of theresidents; or

Type B=Less serious, meaning a failure to comply does not present animmediate or substantial threat to physical health, mental health orsafety of the residents.

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FindingsArticle 8 (Incidental Medical Care):


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Citations regarding Article Eight (8) accounted for 254 (6.6%) Type A citations[e.g., stage three and four pressure ulcers, higher level of care needs present],and 212 (5.5%) Type B citations [e.g., failure of facility to notify CCLD of aresident with a restricted condition] among the sample facilities during the five

year study time frame.The most frequently cited regulation within Article eight was related to dementia

care, accounting for 56% (N=261), e.g., inadequate staff training, insufficientstaffing levels to meet the needs of the dementia residents, residents in need ofhigher levels of care and failure to comply with specific state requirementsregarding the care of persons with dementia.

Other frequently cited Article 8 regulations included 50 (10.7%) citations regardingoxygen administration [e.g., unsafe practice, lack of skilled care available]; 46citations (9.9%) regarding prohibited and restricted health conditions [e.g.,higher level of care necessary] and 42 (9.9%) citations regarding healingwounds [e.g., pressure ulcers].

Examples of less frequently cited regulations, included deficiencies in the use ofhome health agencies (N=11, 2.4%), managed incontinence (N=10, 2.1%),diabetes (N=10, 2.1%), injections (N=9, 1.9%) and hospice care (N=9, 1.9%).

Deficiencies related to the personal rights of residents accounted for 7.4% (N=174)of total citations [e.g., restraint use, care not provided in a manner that respectsdignity, lack of information].

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Resident characteristics so essential for quality assurance are not integrated or


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Resident characteristics so essential for quality assurance are not integrated oraccessible. Resident information is maintained on site by facilities. Therequired physician's report identifies many resident characteristics [e.g., age,medical diagnosis, medications, functional limitations, cognitiveimpairments]. Other resident information is maintained in confidential files at

district offices. For example, reports are filed by facilities on any unusualoccurrences [e.g., falls, errors, medical events]. Such information could becomputerized to describe resident characteristics, nature of services provided,health care utilization [e.g., hospital, ER, and EMT use], and other level ofcare factors while protecting confidentiality.

Findings - Enforcement Information

California provides no online information or access to electronic filesregarding enforcement actions such as survey results, complaints,deficiencies or fines.

This research is supported in part by a

grant from the California HealthCareFoundation to the Department of Socialand Behavioral Sciences at theUniversity of California San Francisco.

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From this Community Care Licensing study (2000-2006), we learn that

9.2-10% of files requested were not available

5-6 % requested files could not be found.

2 requested problems files were not ready for review.

Communication problem iof various level in the DSS, CCL in and out of the office.

CCL Records were not complete, unavailable and not ready for review, CCL recordsystems were faulty, CCL violated regulation they supposed to enforce and causefinancial damages to the facility. CCL should be given a record incomplete citationby this study.

Scope: All the elderly who live in California Residential care facilities and assisted

living facilities. Severity: Unable to retrieve accurate information, miscommunication at various

level, from administration to field inspection and clerical in the office and out of theoffice to the care homes. Care Home had no information of what was going on inpolicy and procedure or any change in regulation. Not available, not found, notready were unacceptable excuses, worse than incomplete. If you couldnt govern

your agency, how do you go out and govern and enforce regulation to otherfacilities and hand out fine and civil penalty.

According to other care home operators I met in the past, we did not trust the DSSCCLs ability to hand our documents. I lot of mistakes were made in the past and

DSS CCL refused to admit them and the care home was the one to follow up andeventually suffered from DSS CCLs own mistake. There were a lot of untold story

out there among RCFE licensee and operators. Not to mention intentionalsuppression and retaliation to silence those who dared to speak up and speak out.65


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2004 when the policy was changed reducing these


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2004 when the policy was changed reducing theseregular visits to at least one every five years

CCL only come at least once every 5 years. How comein show up on the schedule day 7 and 3 days prior to

Boatmans conference call related to his decision of myvendor status. Show up on average twice a month for 3months to Rose Garden to harass the residents andstaffs when there was no complaint to the residentscare.

Type B=Less serious, meaning a failure to complydoes not present an immediate or substantial threatto physical health, mental health or safety of theresidents.

In 2009 CCL inspection, prior to Boatmans

first vendor decision conference call, I hadonly 4 type B citation for record completionproblem. It was checked off by CCL as clearedand resolved. How come all 4 of theseresolved Type B (less serious ) appeared on

the CCL accusation document. 67


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This was my 2006 vendor application

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2006 Vendor application


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2006 Vendor application

I submitted my applicationfor vendor. This was part of

the application content I

submitted that met therequirement but they said

that I was not qualified. I

have taken classes from

Nobis and Gibson. Both

man were not nurses andtrained in health care nor a

social worker. Gibson had

only 0 to 1 client in his care

home.


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The red arrow pointed atthe 9 element. In the 3ways conference withTom Shetka, CharlesBoatman and me, I was

denied because Tomshetka said that I didnthave. Charles Boatmantold me.My 9 elements werethere in 2006, 2010 and

every time I submittedmy application, I nevermiss.


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My administrator license was put on suspension


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y p p

and sued by the CDSS immediately without

getting an official denial letter. It took a very long

time for me to get shetkas denial letter andwithout any kind of notification nor follow up and

DSS even forgot what happen in the next 2 years,

except I was the only one asking again and again

for why they cashed my renewal check but never

sent me a certificate nor give me any explanation

why not.


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1/9/2007 This

is my draft to appeal in

2007 but I was told it is

not what you know but

who you know. I felt

very hopeless.

I have noted all theresponse on the original

letter 2/13/2007 .


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3/20/2007

Yes, I did

appeal. This ismy appealletter to TomShetka in

2007.

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LPA Bribery happened in2007-2009

Investigation began in 2010

In Dec 2010, one involved LPA left the CCLdepartment.

In April 2011, 2 involved LPAs terminatedfrom CCL department.

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SAN DIEGO, Calif. (CBS 8) -- A bribery scandal is being investigatedat the state's Community Care Licensing office in San Diego, adivision of the California Department of Social Services.

Officials confirm the employment of three state inspectors has beenterminated after they were accused of taking thousands of dollars inbribes from operators of local residential care facilities for theelderly.

The state licensing inspectors worked at the offices of Community CareLicensing in Mission Valley. They are identified in court documents

as Conchita Valero, Lydia Williams and Christina Nepomuceno.The employees held the job title Licensing Program Analyst (LPA) and,

as such, they inspected and licensed assisted living homes for theelderly in San Diego County.

According to a search warrant dated June 2 obtained by News 8,investigators are now seeking bank records to try to prove that the

state inspectors were taking bribes from the owners or operators ofseveral assisted living facilities.

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We needed a search warrant to search the LPAs home but LPA

could search our innocent elderly they supposed to protect anytime

without cause except for retaliation to the licensee. I asked Susan

Roman Clark for reason in our meeting.

Iris Ramirez, 49, runs four senior care homes in Mira Mesa under the name

Ambassador Senior Retreat
http://ftpcontent.worldnow.com/kfmb/misc/ccl_warrant.pdfhttp://ftpcontent.worldnow.com/kfmb/misc/ccl_warrant.pdf


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Ambassador Senior Retreat.

The search warrant alleges Ramirez bought airline tickets to fly LPA Valero and

LPA Williams to the Philippines for a vacation, and also gave Valero $2,800 in cash.

In exchange, Ramirez's licenses were fast tracked and "completed in two months orless" instead of the average "five to six months," according to the warrant.

When interviewed by investigators, Ramirez "stated that the airline tickets were a

gift'; a thank you' for licensing her facility so quickly," the warrant alleges. Each

airline ticket cost $1,044, the warrant reads.

"Ramirez admitted to paying LPA Valero $2,800 cash and that LPA Valero was

probably' not documenting deficiencies at the facilities in exchange for the money,"

according to the warrant.

Contacted at her home in Murrieta, Ramirez told News 8 the airline tickets and the

$2,800 in cash were gifts and she refused to answer questions.

"I don't want to say anything more. Sorry," said Ramirez.

Also named in the search warrant is the Eternal Sunshine Care assisted living

facility on Quince Street in San Diego's Oak Park neighborhood, owned by Selma

Teer, 36.

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Th h t l i T h d h d h i Mi M th t h


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The search warrant claims Teer had purchased a home in Mira Mesa that shehoped to license as a Community Care facility; and gave LPA Nepomuceno$3,000 in cash.

When Nepomuceno left on medical leave from work, the search warrant claimsTeer left the following voice mail message on Nepomuceno's state-issued cellphone:

"(You are) not returning my call. You are not paying my money back. You want abribe for my application for my license. You lied. You are such a liar. You wanta bribe, do your job. You don't do your job; you give me my money back."

In an interview at her Oak Park facility, Teer denied using the word "bribe" inthe voicemail message, and said she did not bribe anybody.

"I don't even know what a bribe is. I don't know the meaning of it," Teer said.

Teer told News 8 she believed the $3,000 in cash she paid to LPA Nepomucenowas a loan, and that the payment was set up by her former business partner,Iris Ramirez.

"Iris Ramirez is the one that put me in this position," Teer said. "I'm 100%helping people. So you help people and this is what you get."

The search warrant also names Happy World residential care facility in Poway,once run by 56-year-old Maria Blume; and the Golden Touch III facility inMira Mesa, formerly operated by Blume's nephew, who gave LPA Williams$5,000 in 2009, according to the records.

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Please visit CCLD website to see this phenomena ofbranching in RCFE.

By typing in City and/or County you are looking for

in your facility search. https://secure.dss.cahwnet.gov/ccld/securenet/ccld_s

earch/ccld_search.aspx

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O l i id h f ili ' " ld "
https://secure.dss.cahwnet.gov/ccld/securenet/ccld_search/ccld_search.aspxhttps://secure.dss.cahwnet.gov/ccld/securenet/ccld_search/ccld_search.aspxhttps://secure.dss.cahwnet.gov/ccld/securenet/ccld_search/ccld_search.aspxhttps://secure.dss.cahwnet.gov/ccld/securenet/ccld_search/ccld_search.aspx


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One complaint said the facility's "room temperature was too cold,"another said "facility staff are over medicating" a resident, and a thirdalleged the "facility is not maintaining a sufficient amount of food tosustain the residents in care."

The records reveal a total of 10 alleged violations against the facility thatwere later dismissed by state inspector Valero. Time and time again, Valerodetermined the allegations were "unfounded" and "dismissed thecomplaint," taking no action against the facility's owner, Iris Ramirez.

At her home in Murrieta, Ramirez told News 8 the cash paid to Valero andthe airline ticket to the Philippines were "gifts." She declined to answerquestions about the ongoing bribery investigation.Inspection records from the three other senior care facilities owned byRamirez show a similar pattern. Between 2007 and 2009, inspector Valerorepeatedly found "no deficiencies" at the facilities.

It wasn't until 2010after the bribery investigation beganthat newlicensing program analysts took over and started finding problems when

they inspected the assisted living homes owned by Ramirez.Evaluation reports from Aug. 2010 found bathroom water too hot, missingmedical records for residents, and old medications not destroyed.

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(2009)For LPA bribery

case 1


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SAN DIEGO, Calif. (CBS 8) -- A state licensing inspector at the center of abribery investigation repeatedly cleared complaints filed against theoperator of a Mira Mesa residential care facility for the elderly, accordingto California Department of Social Services records obtained by News 8.

Court records show the operator of the facility, Iris Ramirez, admitted to givingthe inspector $2,800 in cash, and paying $1,044 for the inspector's vacationflight to the Philippines.

On Thursday, the California Department of Social Services released hundredsof pages of records to News 8 from its Community Care Licensing office inMission Valley. The records detail the inspection history at four Mira Mesacare facilities owned by Ramirez called Ambassador Senior Retreat I, II,III, & IV.

The inspector, Licensing Program Analyst Conchita Valero, was assigned tomonitor all four facilities between 2009 and early 2010, according to therecords.

At Ambassador Senior Retreat I in the 8200 block of Hydra Lane in Mira Mesa,the inspection records reveal a series of complaints filed against the assisted

living home between 2007 and 2009.

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If you check the CCL website for facility search, you will find a lot of

branches of care home from the same owner, up to 5. How do they getaround of these inspection and for these special privilege owners, they kept

opening up more and more facility. I only had one max capacity of 6

residents. I was draining financially and suffered harassment, intimidation,

suppression, and retaliation from the DSS CCL that lead to closures and

bankruptcy and eviction.
http://ftpcontent.worldnow.com/kfmb/misc/complaints.pdfhttp://ftpcontent.worldnow.com/kfmb/misc/complaints.pdfhttp://ftpcontent.worldnow.com/kfmb/misc/complaints.pdfhttp://ftpcontent.worldnow.com/kfmb/misc/complaints.pdf


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2007For LPA bribery case

p2


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2007

For LPA bribery

case p3


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Faulty accusation and impeding justice for CCLincluded old findings from 2009 inspectionwhich had long been resolved with noconsequence to residents.

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2009

118

Front page of this LeeDefault.docxdocument


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119

Page 3 ofAccusation.docx

Allegations on4/24/09

4/24/2009


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120

My administratorlicense was suspended

because I applied tobecome a ACS vendorand was denied in 2006& 2010. I sentcaregiver in the facilitytake the administrator

class, to theexamination andacquire a administratorlicense to work in thefacility.My staff ratio was 1

staff to 4 independentmale residents. Oneresident went to workoutside everyday viaCal Train.


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7/1/09

121

Also included in this

letter is anacknowledgement ofdeficiencies

corrected to thesatisfaction of CCLD

There are no

additionaldeficiencies observed

today.


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CCL entered clearance date : 5/15/2009


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The following documents were not what CCL wanted togive me.

I got these document in Audrey Jeungs own original

hand writing in blue.

On 11/19/10 meeting with Clark and Jeung, they

threw at me these original documents which landed

in front of me on the table. I accidentally picked

them up along with my own documents at the end of

the meeting.

CCL never asked for these documents back. I believed

that they could reproduce another set any time.


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The blue ink notewas in LPAAudrey Jeungsown hand writing


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4/29/09 was an excellent visit because I only


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4/29/09 was an excellent visit because I onlyhave 4 Type B deficiencies on record

completion and were acknowledged by LPAAudrey Jeung for correction. Why do CCLbring the resolved issue up again after morethan a year? There must not be any urgency.

Why did CCL bring resolved minor deficienciesfrom 2009 (3 years ago) back to live on theaccusation document and said that it led toRose Garden Care facility and administratorlicense revocation.

126

[No Subject]

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FROM:sylvia lee
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FROM:sylvia lee

TO:[email protected]

Message flagged

Monday, November 16, 2009 8:34 AM

Mr. Boatman:

It has been more than 1 week that we haven't talk you I was expecting yourcall last week, but no call from you. Did you talk to that one more person (awoman) for your investigation? I faxed you my documents one more time one

more time last month and from our conversation last August 20089. You saidthat you don't remember. You have checked my documentation and it wasyour agency false and you will give me the retro active certification asadministrator. I waited and waited, do know if I should be getting somethingin mail like a certificate like I used to get in the past. Or, your word don'tcount and sadly you don't even remember what is this all about and who I am.

You called me at 3pm in August 2009 when I was pumping gas in a Arco gasstation in San Francisco after I came back from Oakland. You called me andsaid that my administrator status will be reinstated because of your agencywas a false for the next 2 years because I suppose to renew in Sept, 2009. Itwas unjust for you to ask me to give me less

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11/16/2009 1 8am

11/16/2009 2 8 am
http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0


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than 1 month for this certification because of all the loss I haveincurred for not being an administrator and I have to continue to

operate my care home business and subject to California licensingcompliance, rules and regulations and I have done every thing rightand you have cashed my administrator renewal fee. (see my fax ofcashed bank check I obtained from my bank among all the CEUclasses I completed) I am not going to be for less than a month asadministrator. I waited and waited to get my certification and it never

comes. I have to display my certification in the care home. It is arequirement which is well understood for all the operators. Wheneverlicensing analyst came they always ask for the display. I called up andfind out that no one remember what was said to be done back inAugust. I am very disappointed. Then, we started the process ofinvestigation again with all my resubmitted document. Thanks God, I

found them. I thought the ordeal was over back in August 2009. I alsocommunicated with Christine, if she still work in your office. May beshe can remember asking me for all the document. I have asked andcalled your office in the past and like talking to the stone wall. Theresponse was I was not an administrator there was no record of it. Iwas not in the

file and your system. That is why I retrieved my cashed check from theback and gather all the documents as you requested that I have doneeverything right to get my renewal. Have you examined my documents? Itwas the same as last few times that I fax you If you told me that I was your


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was the same as last few times that I fax you. If you told me that I was youragency mistake in August 2009. Why would it be different with the samedocumentation and facts now in Nov,2009, three months later, if you still

remember. I have a lot of doubt about what your agency works for. Tocreate more redundancy in paper work and delay. I want a closure on thismatter, please. May be it is better to communicate not over the phone andwaiting for phone call but to do e-mail. I can should my evidence andrefresh someone's memory and submitted it to DCA for mediation. I need aresponse to day. My care home is in business and I am a legitimatizeadministrator. Because of all this mistakes. I have hired an administrator towork for me and she told me that I am not an administrator and she is. Ihave suffer enough of this dispute. I started this care home business in 1995in San Francisco and I am an experienced administrator and care homeprovider. I should be able to run my business. In 2006, I applied to becomea administrator initial certification and was turned down for disputablereason. It have been all these many years and again your agency is at false

again. I am very frustrated with all this happening and waiting for no result.I will submit paper directly to you to secure its existence, to avoiddisappearance on your end and I will do careful documentation to avoid anyretaliation on top of this matter. I will send them to day by e-mail or fax.

Sylvia Lee 11/16/2009 3 8am


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I finally got my administrator certificate re-instated.I told Boatman that I wanted to apply for vendor

again after denial in 2006, I was so happy that my

status got re-instate and I was hopeful that I may be

able to get the vendor application approved afteralmost 4 years later

130


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RE:

Hide Details

FROM:sylvia lee11/16/2009 1 10pm
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y

TO:Charles@DSSBoatman

Message flagged

Monday, November 16, 2009 10:14 PM Thank you for your response. To be fair, I also need a lawyer representation.

A very simple matter and get more and more complicated. This happened in2007 and now is 2009. This has not been resolved for more than 2 years. I amthe only one actively pursuing a solution and I have never received any letter,any notice and any explanation on what your agency do to my administrator

status. I have never gotten any official communication from your agency onthis matter which I think I am entitle to as a consumer and your payer for youhave cashed my check, however, you did not perform your duty. It is alwaysme who is calling your agency in this past 2 years, ironically enough that Iwas promised with a solution and it never come true and once again we arestarting a new round of investigation for this event should have happenedmore than 2 years ago. If you are not going to process my paper foradministrator, shouldn't you tell me why but yet you cashed my applicationfee check and what is that mean. You have taken the compensation but notperforming your duties, not even providing an explanation to your action aslong as 2 years. I don't

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Boatman set the day and time on Monday 3 pm in

June, 2010 to conference with me over the phone.


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Boatman told me that he would send me the

administrator certificate but he also reminded methat I had to renew my administrator certificate that

would be sent to me because it would be expired next

month. It has been a 2 years pursue and the certificate

was only good for 2 years. I waited 3 more months butno certificate was sent to me. I followed up and called

to find out what happen to my administrator

certificate. Boatman didn't remember a thing about

what he told me three months ago that was to send theadministrator certificate. He asked me to re-send every

proofs and evidences for another investigation.

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Payment dated on 12/28/2009


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In my 2009 vendor application, I got agreementfrom these Pharmacist and psychologist andothers professionals care home administrator

to present in my ICPT. They never got thechance to teach because the application waspre-determine to be aborted and Elner told mein a 2011 phone call that it didnt matter who I

have to present the lecture. The denial resultwould be the same because I was theapplicant.

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I called and talked to

Boatman. He said You are

my special project without

telling me what that meant.I have excellent memory,

unlike Boatman who needed

to do repeated investigation

within 3 months because he

forgot completely what he

said to do.Denied


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and gather all the documents as you requested that I have done everything rightto get my renewal. Have you examined my documents? It was the same as lastfew times that I fax you. If you told me that I was your agency mistake in August2009. Why would it be different with the same documentation and facts now inNov 2009 three months later if you still remember I have a lot of doubt about


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Nov,2009, three months later, if you still remember. I have a lot of doubt aboutwhat your agency works for. To create more redundancy in paper work and

delay. I want a closure on this matter, please. May be it is better to communicatenot over the phone and waiting for phone call but to do e-mail. I can should myevidence and refresh someone's memory and submitted it to DCA formediation. I need a response to day. My care home is in business and I am alegitimatize administrator. Because of all this mistakes. I have hired anadministrator to work for me and she told me that I am not an administrator andshe is. I have suffer enough of this dispute. I started this care home business in

1995 in San Francisco and I am an experienced administrator and care homeprovider. I should be able to run my business. In 2006, I applied to become aadministrator initial certification and was turned down for disputable reason. Ithave been all these many years and again your agency is at false again. I am veryfrustrated with all this happening and waiting for no result. I will submit paperdirectly to you to secure its existence, to avoid disappearance on your end and I

will do careful documentation to avoid any retaliation on top of this matter. I willsend them to day by e-mail or fax.

Sylvia Lee

11/18/2009 3


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follow up on faxed documents Hide Details

FROM:sylvia lee

TO:Charles Boatman@dss ca gov
http://mail.yahoo.com/http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/


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Message flagged

Friday, December 18, 2009 10:30 AM

I have faxed more than 50 pages of documents to you yesterday. Iwant to know if you have received them and I didn't get anythingfrom your dept. No certificate, no requested revision from thevendor lesson plan 2 years ago. That is why I faxed in the documents

myself, because I cannot wait and, even if I wait, things may neverhappen. I shall act before people forgot what was said. I need toknow if you get them, I can fax them in again and again until youget them, so that there is no misunderstanding andmiscommunication.

sylvia

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158 Slides Click house to

view


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http://www.scribd.com/doc/95095519/Rcfe-Ictp-Day-2?secret_password=2dadrfn00e7zppqcpdrm


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http://www.scribd.com/doc/95105196/Arf-ICTP-Day-3?secret_password=cy0u6fzg2n957hf1gh8


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The ultimate punishment was false hope forworking so diligently days and nights fornothing which I have done a lot dealing with


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the State government. DSS CCL, BPPE (theytoke 5000 dollars precious application moneyfrom me for my revised many timesapplication and I got a denial. BVNPT I paid 3

years of rent and furniture set up for school inSan Francisco 4200 California, their websitessaid min of 9 months but that was not true,should stated indefinitely. I tried, and tried and

all I got was denial and closure and revocationto operate for not have even started.

I have gone broke during these 3 years of set rentsfor school when I was evicted from my own home.


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Paying for a business license and when there was nobusiness. I had an approved program to teachnursing assistant by CDPH but I was forbidden tohave students because of denial from BPPE whichsunrise in early 2010 and I paid 5000 application feeto BPPE and my application was denied after manytimes of revision in enrollment forms and programcatalog for teaching this 150 hour nursing assistantprogram when they gave approval to school who

failed to pay me salary on their website.

Did you know how it felt every day waiting for the


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for the rescue to put out the fire that it never came

and still trying to be hopeful for all the people who

depended on me and how it felt to be totally out of

my control and being targeted for retaliation?


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For those schools, I worked for but never paid

my salary got accreditation and approval on

BPPE b i d BVNPT b i BPPE d


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BPPE websites and BVNPT website. BPPE andBVNPT allowed this to happened.

The end result was that I was thrown out of the

office like by Marcroft and was silence frommaking any noise.

I want to let these people know that I am still

complaining and breathing for I longer believe in

elder rights and justice in US.


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I have gone broke during these 3 years of setrents for school when I was evicted from my ownhome. Paying for a business license and whenh b i I h d d


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there was no business. I had an approvedprogram to teach nursing assistant by CDPH butI was forbidden to have students because ofdenial from BPPE which sunrise in early 2010and I paid 5000 application fee to BPPE and myapplication was denied after many times ofrevision in enrollment forms and programcatalog for teaching this 150 hour nursing

assistant program when they gave approval toschool who failed to pay me salary on theirwebsite.


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These were some sample of my 70 CEPT

i l d RCFE ARF d GH i iti l


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curriculum and RCFE, ARF and GH initial

administrator training after many times of

formating, typing, editing, printing and revision.

It was sent to DSS 2009 and I have never seenthem again in the following 3 years. I have

included all powerpoint and outline of all RCFE,

ARF and GH for over 1000 slides and printed

pages.

Fw: RE: follow up on application submitted

Hide Details

FROM:sylvia lee


CC:c boatman@dss ca gov
http://mail.yahoo.com/http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/http://mail.yahoo.com/


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CC:[email protected] Message flagged

Tuesday, February 9, 2010 7:54 PM

--- On Wed, 1/13/10, sylvia lee

wrote:> From: sylvia lee > Subject: RE: follow up on application submitted> To: " Sandra@DSSMunt" > Date: Wednesday, January 13, 2010, 7:30 PMI have a school of faculties who qualify to teach these subjects and Dr. Patrick

Aung is RCFE, ARF and inactive status with group home. He was formergroup home administrator dealing with Juvenile, developmental delay andspecial education clients. I also have other care facilities owners and operatorsfriends who would be part of my CEU program.

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Fw: RE: follow up on application submitted1

Hide Details FROM:sylvia lee


CC:[email protected]

Message flagged


E-mail to Boatman & shetka
http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/http://mail.yahoo.com/


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--- On Tue, 1/19/10, sylvia lee wrote:

> From: sylvia lee > Subject: RE: follow up on application submitted> To: " Sandra@DSSMunt" > Date: Tuesday, January 19, 2010, 7:13 PM

>Dear Ms. Munt,

I am waiting for your feedback on the program submitted and more to come. I am alsointerested in doing the on line course development. I have a graduate degree in 1989 inEducation technology and graduate certificate in system training and development. I useMoodle and Myudutu Classroom management system (CMS). Here is a simple on linelesson outlineon Myths in elderly urinary incontinence with Myudutu. I will add animation,

video, and graphic to enhance learning along with objectives, activities, assessment quiz,online scoring etc at the end. Here is a sample of the lesson outline. I wait to know how toapply for on-line course. When can I submit them? When can I continue to send in the CEUcurriculum that I developed and waited here to be send out for approval?

> Sylvia Lee

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[No Subject] Hide Details

FROM:sylvia lee

TO:tshetka@dss ca gov
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0


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TO:[email protected] CC:[email protected]

Message flagged


I have stop producing CEU material. Have you reviewed my

curriculum yet? I would like to do some more. I have carehome preceptorship and mentoring program. My grouphome special education assistant and care givers training isalmost finished. I can send those out soon as you give me theOK. I believe that every care home should have a trainingmanual readily available for their new staff.

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RE: follow up on application submitted

Hide Details FROM: sylvia lee

TO: Charles@DSSBoatman

Message flagged

Wednesday, February 10, 2010 2:47 PM

Thank you for your prompt response. I am available 2/11/10 at 13:00 and I will bewaiting for your call.
http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/


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Sylvia Lee

--- On Wed, 2/10/10, Boatman, Charles@DSS wrote:

> From: Boatman, Charles@DSS > Subject: RE: follow up on application submitted

> To: "sylvia lee" > Date: Wednesday, February 10, 2010, 5:48 PM

Sylvia,

thanks for bring this matte to my attention. I would like to talk with you in person aboutthis. Are you available at 1 pm tomorrow afternoon for a telephone call?>> Charles Boatman, Manager> Administrator Certification Section> 1700 9th St., Suite 200, MS. 19-47> Sacramento, Ca 95814> Direct line: 916-324-4318> Fax: 916-324-3982

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mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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2/16/2010

Denied


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Deniedfrom

Boatman

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Fw: 11 Hide Details

FROM: sylvia lee

TO: [email protected]

CC: [email protected]

Message flagged
http://mail.yahoo.com/http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://mail.yahoo.com/http://mail.yahoo.com/


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Message flagged Wednesday, February 17, 2010 10:24 AM

--- On Wed, 2/10/10, sylvia lee wrote:

> From: sylvia lee > Subject:> To: [email protected]> Cc: [email protected]> Date: Wednesday, February 10, 2010, 2:52 AMI submitted my application on Dec28,2 009 and got it back last week with

the following comment: 1. See my scan documents. It said".... submit awritten request to the Dept using the Lic 9141 and Lic 9410. We cannotprocess your checks without an application therefore your checks and allICTP programs are being returned to you.

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http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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My answer: I have submitted Lic 9141 and Lic 9140

Lic 9141 Vendor application/renewal was first page on the packLic 9141 was stamped on Dec 31,2009 by your dept. Completedon both back and front. I tried to be as detail as possible.Noted on item #3 that I was paying for all 3 ICTP.The second page was not stamp that was my Lic 9140 Request


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The second page was not stamp that was my Lic 9140 Requestfor course approval Of course, I bet my application didn't passthe first page and was bounced back, labeled all incomplete peryour reviewer. I have the Lic 9141 for each individual onecourse. 10 pages for each GH, ARF and RCFE (total 30 pages). Isubmit all identical Lic 9140 because I didn't want the reviewerto miss and page because I have all three RCFE, ARF and GH inthe packs but I didn't get pass the first page.The Dept has also received your request to become a CETraining Vendor. Unfortunately, you omitted to complete section(1) and (2) on the Lic 9140 application "Request for CourseApproval" and therefore is not complete. The program type is notidentified and therefore processing fee cannot be applied to theapplication. This application and all courses are being returned toyou as well.

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My answer: Again these application and courses didn't get pass the first

page. I wonder how long your reviewer spent on each of thepack. I disagree with her.Please see CEU attachments

>Pack #1


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>Pack #1 Course Title is CETP Initial medication Training 4 hrs and 8

hrs It was stamped by your agency on Dec 31, 2009. Item 1:RCFE CEU was checked off by me before sending out. Item 2:It checked Yes before I sent the application. Lic 9140 was

completed front and back. 15 pages total. I didn't pass the firstpage that was my Lic 9140.> Pack #2

Course Title is CETP Gerontological Care Knowledge 88 hrsIt was stamped by your agency on Dec 31, 2009. Item 1:RCFECEU was checked off by me before sending out. Item 2: Itchecked Yes before I sent the application. Lic 9140 wascompleted front and back. 56 pages total. Did your reviewereven look at these packs first page?

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back of 9141.jpg

arf 9141 jpg
http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0


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arf 9141.jpg certificate of completion on ICTP.jpg

CEU CETP.jpg

ceu course list.jpg

lic 9140.jpg rcfe 9141.jpg

gh 9141.jpg

back of 9141.jpg

dss checks.jpg

arf 9141.jpg View SlideshowDownload All

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----- Original Message ----

From: sylvia lee To: Charles Boatman@dss ca gov; sandra munt@dss ca gov
http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36ohk6dgmcd1n/11/1.0.35/us/en-US/view.html/0http://36ohk6dgmcd1n-c.c.yom.mail.yahoo.net/om/api/1.0/openmail.app.invoke/36o

dss complaint today 2

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