dsl storyboard

8/14/2019 DSL Storyboard

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DSL ConsumerWeb Based Activation

with Choice

StoryboardV 3.45

09/29/05


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Revision History

-URL updated on More Info (Undecided), Declined Yahoo! TOS and Account Summary pagesKevin Cornwall09/29/05V3.45

-Option for upgrading removed from Welcome screenKevin Cornwall09/26/05V3.44

-Hard block removed and navigation buttons changed on Min Requirements screen. Milestones show graphic.Kevin Cornwall07/22/05V3.43

-Hard block added and 3rd bullet removed from Min Requirements screen

-Changes to VOL TOS and added VOL TOS Decline screens. Ad filenames added

-Removed Admin warning from Active X error screens

Kevin Cornwall07/20/05V3.42

- Misc minor changesKevin Cornwall06/09/05V 3.2

-Yahoo! TOS and Decline screens added. Choice screen updates: Yahoo! tagline, MSN logo.

- Added firewall warning and smaller security graphic to Welcome page

- Text changes: pgs 6, 7, 8, 9, 16, 22 . New yellow arrow, page 8. Page 12, TBD

Kevin Cornwall07/07/05V 3.4

-MSA change. Format options for Username & Password. Min Req column added to System Check screen

-New Title and color for Ads header, Added More Info screens, title changes

Kevin Cornwall06/02/05

06/07/05

V 3.0

V 3.1

- Placed ads, MSA look added, inactive buttons added to utility screens, dry-loop verbiage added.

- Conditional text added for Yahoo! Registration connection failure.


New sidebar color.Kevin Cornwall04/19/05V1.8

- Removed firewall warning, misc. modifications to text, added Verizon Online screen for MSN selected.

- Mocked up Yahoo! TOS, added Yahoo! Version of Username and Password screen

- Yahoo! Error screens added.

Kevin Cornwall05/10/05V 2.0

-Removed blue box from Congratulations screen. Text changes to TOS and Select Preferences I.E. Requirements change

- New look and feel


-Added Online to Welcome page form field labels., Text modificationsKevin Cornwall03/09/05V1.5

Added Choice screens, Mac specific screens added, Alternate Email Address included on secret question screen, separate

terminal screens depending on whether a package is selected.


-Replaced TOS screen for DSL

-New Welcome page graphic design (based on approved DSL look)- Before You Begin added back in to Welcome page


Preparing for Installation pages added. Before you begin removed from Welcome page.Style Guide added.Kevin Cornwall03/08/05V1.2

-Text modifications, Home networking added to Welcome page, Minimum requirements not met screen added

-New Design reverted back to gray sidebar


V1.1

V1.0

Version

New Home page concept. Text change to Choice screen.Kevin Cornwall03/07/05

Based on DSL 6.1 CD StoryboardKevin Cornwall03/06/05

DescriptionAuthorDate


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Style Guide

Screen Titles.Arial 20 pt bold, CC0000

Subheadings.Arial 14 pt bold

Form labelsArial 13 pt bold

Body Text . Arial 13 pt

Progress Bar.99BBDD

Waiting Ads. 240 x 120

Navigation buttons:

Active Roll-over Inactive

CD-Lite flow: Buttons start on Check System Compatibility screen

Inactive Replay and Exit buttons included on screens containing Next and Back buttons Milestones are: Introduction Install Filters Install Modem Account Setup

WBA-only flow: Buttons start on VOL TOS screen,No Replay or Exit buttons on screens containing Next and Back buttons Milestones are: Welcome Account Setup Configure Service


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Verizon Online DSL Installation

150-700-------

A standard Windows security warning may

appear after you clickGO. To continue the

installation, click the Yes orInstallbutton.

DSL activation is expected to takeapproximately 15 minutes. This time will

vary depending on the options selected.

els and

ding oned.

onfigure

els, fields and

]line User

]line Password *If you do not have a telephone number, please provide

the 10-digit Dedicated Data Line number you received

when you ordered your service.

Welcome

Before you begin:

Connect your modem directly to the

computer where you are installing DSL.

Turn off any firewall software. Remember to

turn firewall software back on after installation

is complete.


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Troubleshooting:Operating System Not Supported

We're sorry, but we detected you are using an unsupported operating

system.

DSL activation currently supports:

Windows 98/ME/2000/XP

Mac OS X 10.2 and 10.3

To proceed with the installation, please upgrade your operating system or

use an alternate computer that meets the minimum system requirements.

OS Not Supported


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Troubleshooting:Internet Explorer Required

Internet Explorer 6.0 or above is required to proceed with the installation.

If you have Internet Explorer 6.0 or above installed on your computer,

please launch it and retry the installation.

Otherwise, please click on the link below to download and install asupported version.

When the browser installation is complete, please restart your computer,

open Internet Explorer and go to activatemydsl.verizon.net to proceed

with installation of your service.

Download Internet Explorer

Internet Explorer Required


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150-700-------

Troubleshooting:Internet Explorer Upgrade Required

Internet Explorer 6.0 or above is required to proceed with the installation.

Please click the link below to upgrade to a supported version.

When the browser upgrade is complete, restart your computer, open

Internet Explorer and go to activatemydsl.verizon.net to proceed with

installation of your service.

Download Internet Explorer

Internet Explorer Upgrade Required


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150-700-------

Before proceeding further, we need to install and run an ActiveX control on your

computer.

To install and run the Active X control:

1. Click on the message in the browser bar above (follow yellow arrow)

2. From the menu of options, select Install3. When the security-warning appears, click "Install" (see below)

Install and Run the ActiveX Control

SP2 Screen

Install and Run the ActiveX Control


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Troubleshooting:Enable Active X Installation

Non-SP2 Screen

Enable Active X Installation

Before proceeding further, we need to install and run an ActiveX control on your

computer.

To install and run the Active X control:

1. Click the Retry button

2. If a security-warning window appears, click the "Yes" button (see picturebelow)


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150-700-------

Checking System Compatibility

Please wait

Checking System Compatibility

Begin Common CD-WBA Screens

Helpful Hints

Ads depend on

customer Choice and

OS.

[Controls.asp_1.gif]


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150-700-------

Minimum Requirements Not Met

Minimum Requirements Not Met

Your computer does not meet the minimum system requirements necessary to

run Verizon Online software!.

Description Result Minimum RAM: 64MB 128MB

Hard Disk Space: 60MB 100MB

We recommend you take one of the following steps:

1. Try again from a different computer that meets the minimum requirements, or

2. Print this results page and take it to your local computer store. They can

assist you with an upgrade.


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150-700-------

Accessing Your Account

Please wait

REG

Accessing Your Account

Helpful Hints

Ads depend on

customer type (XXX),

Choice and on OS.

[wait_ad_xxx_processing.gif]


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150-700-------

REG

Accept Verizon Online Terms of Service

Accept Verizon Online Terms of Service

Co-branding begins here for previously acquired customers

Online DSL Service.

C diti l d li f V i TOS


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150-700-------

You Have Declined Verizon TOS

Are You Sure You Want to Decline the Terms of Service?

Click Back to reconsider the Terms of Service.

Click Next if you do not agree with the Terms of Service and do not wish to subscribe

to Verizon DSL.

Conditional screen: on decline of Verizon TOS

Continues to Exit page.

REG

You cannot use the Verizon DSL service without accepting the Terms of Service. Are you

sure you want to decline? If not, please click the Back button to reconsider the Terms of

Service.

REG


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150-700-------

You Have Declined the Terms of Service

Verizon TOS Declined

REG

An order to terminate your DSL service has been submitted.

You must accept the Terms of Service to continue using your Verizon DSL service. By

declining the Terms of Service you are indicating that you wish to terminate yourVerizon DSL account. Are you sure you wish to terminate your Verizon DSL account?

Please call (800) 567-6789 to avoid having your service terminated.

REG


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150-700-------

Select User Name and Password

User Name and Password New Customer

Enter a user name and password that you want to use as your Verizon account and e-mail.

Once your user name is set, it cannot be changed.

* Indicates a required field.

* Verizon Online User Name:

@verizon.net

* Verizon Online Password:

* Confirm Password:

6 characters or more.

Capitalization matters!

Your username may consist of

a-z, 0-9 and underscores.

REG

REG


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150-700-------

REG

Enter Account Information

Gender:

Birth date:

This information is used topersonalize your Verizon Online

Service experience.

Verizon Online will send important

account updates to your

@verizon.net e-mail address. You

can also receive these updates at

an additional address.

Alternate

e-mail address:

Confirm alternate

e-mail address:

Enter Account Information

If you forget your password, we

will ask you your secret question

so you can change your

password.

*

*

*

*

Verizon respects the privacy of your personal information. For more information on how Verizon

strives to protect your privacy, please access our privacy policy athttp://www.verizon.net/policies/privacy.asp.

REG Ads depend on


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150-700-------

Saving Settings [email protected]

Please wait

Saving Settings 1

REG

Helpful Hints

Ads depend on


Choice and on OS.

[wait_ad_XXX_wba1_push_down.gif]

Conditional PPOE only Ads depend on


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Saving Settings [email protected]

Conditional PPOE only

Saving Settings 2

Please wait

Helpful Hints

Ads depend on

customer Choice and

OS.

[outputToVZ.htm_1.gif]

REG Conditional: Customer Not Previously Acquired


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150-700-------

REG Conditional: Customer Not Previously Acquired

Choose Your Online Experience

Account Setup: Choose Your Premium PortalChoose Your Online Experience

Verizon Online DSL service comes with easy-to-use Internet software exclusively

designed to work with your high-speed connection. Youll enjoy enhanced e-mail,

web browsing, entertainment and more at no additional cost.

Please make a selection:

I will decide later.

Free PC protection with anti-virus, better e-mail & photo

sharing, tons of music videos + much more.

More Info

PC-wide virus protection, junk e-mail filters, parental

controls, easy photo sharing, and more.

More Info

More Info


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More Info Verizon Yahoo!Pop-up browser window 320 x 250


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More Info Verizon with MSNPop-up browser window 320 x 250

Connected and protected

SecurityVirus Guard and Firewall Guard powered byMcAfee Security, plus junk e-mail filters,MSN Parental Controls, and more.

Photo sharingCustomizable slide shows and other cool ways toshare your photos.

And moreGet Encarta Premium, MSN Money Plus, andother great resources.


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More Info Ill decide laterPop-up browser window 320 x 250

Not Ready to Decide?

With Verizon Online DSL membership you will receive:

When you're ready, you can choose an Online

Experience at no additional cost by visiting

www.verizon.net/myaccount.

Verizon.net email address 8 additional email accounts 30 MB of email space 10 MB per additional email account 10 MB of free web space Spam filtering (security)

Verizon Online Help & Support Access to content and services on your Verizon

Online website.

REG

Co-branding begins here for previously unattached customers


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150-700-------

Accept Yahoo! Terms of Service

REG

Accept Yahoo! Terms of Service

Conditional: if

customer is

previously

acquired inactive

button shown

Co-branding begins here for previously unattached customers

Welcome to Yahoo!.

Yahoo! provides its service to you, subject to the following Terms of Service ("TOS"),

which may be updated by us from time to time without notice to you. You can review the

most current version of the TOS at any time at: http://verizon.yahoo.com/terms/yahoo.

In addition, when using particular Yahoo! owned or operated services, you and Yahoo!

shall be subject to any posted guidelines or rules applicable to such services which may

be posted from time to time. All such guidelines

complete the Verizon Yahoo! setup.

Please read the Yahoo! Terms of Service. You will need to accept the Terms of Service to

complete the Verizon Yahoo! setup. By accepting the Terms of Service you agree to be bound by

them. They govern your rights and the rights of Yahoo! with respect to the service.

REG


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150-700-------

You Have Declined the Yahoo! Terms of Service

You Have Declined the Yahoo! Terms of Service

You cannot complete the Verizon Yahoo! setup without accepting the Yahoo! Terms of

Service. Are you sure you want to decline? If not, please click the Back button to

reconsider the Terms of Service.

Click Back to reconsider the Terms of Service

Click Next if you do not agree with the Terms of Service and do not wish to complete

the Verizon Yahoo! setup.

Continues to Choice

screen.

However, if customer is

previously acquired (no

Choice screen) user

continues through

undecided flow.

REG

REG


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150-700-------

Yahoo! Terms of Service Declined

You must accept the Yahoo! Terms of Service to proceed with the Verizon Yahoo! setup. By

declining the Terms of Service you have indicated that you do not wish to configure your

Verizon Online DSL service to include the Verizon Yahoo! features and benefits.

Declining does not affect your ability to use your Verizon Online DSL.

If, in the future, you wish to choose Verizon Yahoo! as your online experience, you can visitwww.verizon.net/myaccount.

Please click EXIT to discontinue setup and close this window.

Yahoo! Terms of Service Declined

REG

REG Ads depend on


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150-700-------

Please wait

Updating Your Account Settings

REG

Updating Your Account Settings

Helpful Hints

Ads depend on


Choice and on OS.

[wait_ad_xxx_push_down_settings.gif]


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150-700-------

Software Installation Options

With Verizon Online DSL you get more than just speed take advantage of

powerful software designed to help you get the most from the Internet.

Select the installation that fits your needs:

Software Installation Options

Standard InstallationThis option is recommended for most users.

Advanced users only. Customize your installation by selecting the components you

want to install.

Custom Installation


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Customize Your Installation

Sample: Customize Your Installation

Sample options

shown.

Dynamic list

depends on OS

and PortalChoice will be

submitted to legal

separately.

Ads depend on


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Downloading and Installing Verizon Online Software

Downloading and Installing Software

Animated gifHelpful Hints

p

customer Choice and

OS.

[Sma_swinstall.htm_1.gif]


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Restart Required to Continue

Please click the Restart button below to restart your computer. The installation

will automatically resume after rebooting.

Conditional: Restart Required


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Important Information

Verizon Online E-Mail Address: [email protected]

Verizon Online User Name: Dan KosterVerizon Online Password: s3cur3d

Alternate E-Mail Address: [email protected]

Online Experience: None selected yet

Help & Support: www.verizon.net/help

You can choose your Online Experience,

or update your contact information, password and more at

www.verizon.net/myaccount

Congratulations: Your DSL Installation Is Complete

DSL Installation Is Complete No Choice

You are now connected to the Internet. For future reference, please save or print

the information below.

Conditional:None

if no alternate e-

mail entered


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Your Verizon Yahoo! Account Information

Important: Before proceeding, please save or print the information below for future reference.

Continues to Yahoo!installation.

Sample: Verizon Yahoo! Important Information

Verizon Yahoo! E-Mail Address: [email protected]

Verizon Yahoo! User Name: Dan Koster

Verizon Yahoo! Password: s3cur3d


Online Experience: Verizon Yahoo!


You can update your contact information, password and more atwww.verizon.net/myaccount

Conditional:None

if no alternate e-

mail entered


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Your Verizon with MSN Account Information

Important: Before proceeding, please save or print the information below for future reference.

Sample: Verizon MSN Important Information

Verizon Online E-Mail Address: [email protected]

Verizon Online User Name: Dan Koster

Verizon Online Password: s3cur3d


Online Experience: Verizon with MSN


Continues to Yahoo!installation.

You can update your contact information, password and more atwww.verizon.net/myaccount

Conditional:None

if no alternate e-

mail entered


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MSN Transition

Continues MSNInstallation.


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Exit Dialog

DSL

dsl storyboard

Documents