dsc 3750 lecture 1
TRANSCRIPT
DSC 3750-01 Operations
ManagementDr. Ibrahim SalamaDr. Robert Radics
2016 Fall Semester
DSC 3750-01 Operations
Management
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Professor: Dr. Ibrahim SalamaDr. Robert Radics E-mail: [email protected]
Office Location: 308 CMB
Office Hours: TR: 3:40pm-6:00pm Class Hours: TR 2:25 pm-3:40pm
Acknowledgement: Dr. Bahar Movahedi and Dr. Ibrahim Salama
DSC 3750-01 Operations Management
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The course introduces Operations Management.
Operations Management is the process of planning, organizing and directing resources in order to produce goods and services to meet the goals of an organization.
Course Description DSC 3750-01 Operations
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• Understand the basic principles of manufacturing competitiveness.• Understand the interaction between operations management and other
functional areas of business.• Understand service, and production management (operations, marketing, human
resources).• Learn service and production process improvement tools and techniques.• Understand key terms, concepts, and practices for planning, organizing, and
controlling resources to improve the quality, efficiency, and cost of production and service operations.
• Understand the impact of new technology, information systems and process technology in operations function.
Course Goals DSC 3750-01 Operations
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Operations Management by William. J. Stevenson, Irwin/McGraw-Hill, 12th edition ISBN 978-0-07-802410-8
Required Texts DSC 3750-01 Operations
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Student Learning Outcomes DSC 3750-01 Operations
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On successful completion of this module the students will be able to: • Explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in the
field of operations management.• Effectively communicate global supply chain principles, models, and theories, including services management,
purchasing management, logistics, quality management, and supply chain strategy. • Analyze management models utilizing relevant tools and technologies to support effective decision making. • Use operations management techniques and apply skills• Understand the key issues in terms of capacity, supply chain management, innovation, and quality issues in
the manufacturing and service environment• Operations as a function alongside finance, accounting, marketing, management of information systems, and
human resources.• The role of operations strategy as a source of competitive strength in a global marketplace.• The costs of poor process performance and quality.• How to balance operations for line-flow process.
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Academic Honesty DSC 3750-01 Operations
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Assurance of LearningStudents will be evaluated through exams, presentations, critical thinking exercises, as well as writing assignments. Students will have sufficient opportunities to achieve learning outcomes through the completion of review and discussion questions on each topic, case discussions, class discussions, and examinations. A detailed description of all the requirements for the course is discussed later in the grading and assignment sections of this syllabus.
Academic HonestyThe expectation for this course is that each assignment will be completed by each member of the class without assistance or input from anyone else, unless otherwise stipulated in the written instructions for an assignment. Submission of any work completed in whole, or in part, by anyone other than the student submitting the assignment may result in an F grade for the course. Please see the University policies regarding grading and academic honesty for further details.
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Student Disability Services DSC 3750-01 Operations
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Students with disabilities (physical, learning, psychological, chronic medical, etc.) who would like to request accommodations and services are required to register with the Office of Student Disability Services (SDS) in Suite 120 in the Student Services Building. Please contact the SDS Staff at (919) 530-6325 or email [email protected]. If you are NEW to SDS, please contact the office for an appointment. If you had accommodations previously, you can resubmit a request by visiting our website at www.nccu.edu/sds and clicking on the Accommodate Link. Students are expected to update their accommodations each semester, preferably during the first 2 weeks of each semester.
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Student Support/Ombudsperson DSC 3750-01 Operations
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The Student Ombudsperson is available to assist students in navigating unexpected life events, (e.g. short-term illness/injury, loss of a loved one, personal crises) and guide them to the appropriate University or community resources. Students may also receive assistance with resolving some emergency financial concerns, understanding NCCU policies or general problem-solving strategies. Schedule an appointment by contacting the Student Ombudsperson in the Office of the Dean of Students, G-06 Student Services Building, at (919) 530-7492 or [email protected].
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Road Map to Success: The how to guide!
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1. Each student must obtain a textbook and all required class materials.2. Read this syllabus in its entirety, pay particular attention to the assignments and
expectations.3. Follow weekly topics, assignments, expectations and announcements made in class.4. Submit your assignments and presentations on the due date. Late work is not accepted.5. “Yikes, I cannot figure out what I am supposed to do!” Don’t wait until you are
frustrated! Contact me! 6. “I just got behind!” Don’t panic! Contact me and make an appointment or see me
during my office hours. 7. I failed the exam!” Again, don’t panic. It is not the end of the world. Failure leads to
bigger successes! We may be able work out a plan together.8. Most important. You are not alone.
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Attendance and participation DSC 3750-01 Operations
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Class attendance is mandatory to ensure the integration of classroom lectures, SLO, and assignments. Students are expected to be present and on time at all regular class meetings and examinations.
For Missed Classes/Assignments/Exams/Late Arrivals: When a student misses a class, fails to submit an assignment on time, misses an exam, or arrives to class late due to an excused reason outlined by university's regulations, he or she can submit the Missed Class/Assignment/Exam form (available on course Blackboard) to Blackboard.
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Individual Critical Thinking reports DSC 3750-01 Operations
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All Students are required to submit the critical thinking report on the assigned dates throughout the semester. Please see course schedule table for the schedule of report submissions. The submission must be uploaded using the template provided on the course Blackboard before 12 noon of the day assigned for the submission of the report. No email submission will be accepted. The reports are expected to be at least 1-2 pages. If you require more space you may extend the length of the report.For certain classes a company (individual student or a team) are assigned to present and discuss the critical thinking exercise. All students should read the exercise and be prepared to participate in fruitful discussions in class. If a presentation and discussion reveals lack of preparedness, the student/s will receive zero toward his/her work. NO LATE SUBMISSION will be accepted.NO EMAIL SUBMISSION will be accepted.In case any 2 or more reports are found to be similar, investigation may be conducted by the professor and both or all students may receive zero toward their work.
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Business Process Analysis Project: Report and Presentation
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For this project you will seek out an organization and analyze a key business process in detail. Progress ReportIn addition to writing the report and presenting the final report during the last week of the class, all companies are scheduled to make a brief presentation (10-15 minutes) about their progress. At the beginning of the progress report class, all companies will submit a 1-page report outlining their selected organization as well as the business process that they will study. The goal of this progress report is to ensure that the scope of the project is appropriate by the specified due date. Each company is also expected to briefly mention it's plan (timeline and steps to take) to prepare the report and presentation in a timely manner for this class.
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Chapter Exams DSC 3750-01 Operations
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Chapter exams are usually conducted in class. Exams may include multiple choice, short answer, essay questions and problem solving questions. The last chapter exam will be conducted during the university's scheduled exams.
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Classroom Rules DSC 3750-01 Operations
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The School of Business has adopted the following rules that each professor is required to enforce:• All electronic devices (except medical devices) must be shut off and put away during business
classes (unless there is prior approval by the class instructor).• There will be absolutely no eating or drinking during business classes or at any time within
defined high technical classrooms.• All (off campus) class visitors must be approved by the Office of the Dean (or Associate Dean)
prior to the class in order that they may be insured by NCCU. Children under 13 years old should not be in the class.
• Mandatory attendance policy. More than 2 weeks of missed class sessions could result in being dropped from the course with an NW prior to announced due date in NCCU calendar and NF after this official drop date. This is YOUR responsibility to drop the course should you decide not to continue the course.
• Please note that last day for undergraduates to assign an (“NW” grade); withdraw from a class (“WC” grade) or the university with a (“W” grade)is October 9th 2016.
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Grading DSC 3750-01 Operations
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Assignments % Final Letter Grade Scale
Class attendance & participation 10
Individual Critical Thinking Reports 10 A 90-100B 80-89C 70-79D 60-69F below 60
Business Process Analysis Project Report 10
Business Process Analysis Project Presentation 10
Exam 1, 2, 3 30
Exam 4 30Total 100
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Students’ Expectations Outcomes DSC 3750-01 Operations
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Students’ Expectations Professor DSC 3750-01 Operations
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Introduction to Operations Management
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Introduction to Operations Management
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Why Operations Management Matters
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Operations management is a fundamental part of any organization. In fact, Forbes magazine reported in 2011 that about three quarters of all CEOs came from an operations background. Not all these CEOs studied operations in school; only some of them did. Many majored in finance, marketing, information systems, or engineering and ended up in operations at some point in their careers.
Mary Ann Anderson, MSE, Edward J. Anderson, Geoffrey Parker WHY OPERATIONS MANAGEMENT IS IMPORTANT FOR YOUR COMPANY
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What is Operations Management? DSC 3750-01 Operations
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Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management teams attempt to balance costs with revenue to achieve the highest net operating profit possible.Investopedia on Facebook
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Main functions of a company DSC 3750-01 Operations
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Class Discussion: Why Manufacturing Matters
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1 st Lecture Outlines DSC 3750-01 Operations
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SyllabusGradesWhat Operations Management isWhy Operations Management MattersHow Can You Profit from Learning Operations Management?
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Next Class DSC 3750-01 Operations
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Chapter 1 “Introduction to Operations Management” 2
• All Students will submit “Critical Thinking Exercise”:37 Q (1,2,3,4) on this day by 12 noon.
•All Students will submit their report by 12noon on this day through Black Board.
• Class Discussion: Hazel 37• Class Discussion: Agility Creates a Competitive Edge 26• Problem-Solving Guide 38