driving usage & adoption of visual collaboration

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DRIVING USAGE AND ADOPTION OF Visual Collaboration

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This presentation covers several key steps an organization must take in order optimize usage and adoption of visual collaboration among their workforce. This includes: Executive Support & Planning. Identifying & Integrating the Technology Designing Processes & Procedures Disseminating to the People

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Page 1: Driving Usage & Adoption of Visual Collaboration

DRIVING USAGE AND ADOPTIONOFVisual Collaboration

Page 2: Driving Usage & Adoption of Visual Collaboration

Visual Collaboration Experts Since 1995Cloud-Based Collaboration Services Provider Since 2011Design, Implement & Support Collaboration EnvironmentsExperts in B2B Visual Collaboration

ABOUT IVCi

Page 3: Driving Usage & Adoption of Visual Collaboration

“Why isn’t our video

system working right?”

“Why are my video

calls always distorted

and freezing?”

“Why can’t I ever getahold of IT for helpwith video?”

“I can never get my

presentations to show

up over video!”

“Why is no one usingour collaboration technology?”

COLLABORATION DEPLOYMENTS....

WHAT ARE THE PROBLEMS?

Page 4: Driving Usage & Adoption of Visual Collaboration

WHY DOES THIS HAPPEN?These problems tend to be due to failure in addressing the impact of newtechnology on the entire organization.

We can break down these problemsin to three core areas: technology needs, processes and procedures, and communication.

NEEDS

PROCESSES COMMUNICATION

If technology does not meet the needs of users within the organization then there will be a lack of usage.

When an organization does not have any de�ned processes or procedures for the usage of their visual collaborationtools adoption suffers.

A lack of communication among teams can result in a lack of adoption. Frequent and open communication regarding the reasons for change and the expected bene�ts are imperative for successful adoption.

Page 5: Driving Usage & Adoption of Visual Collaboration

FRAMEWORKFOR ADOPTION

When organizations embracecollaboration across their workforce, something truly remarkable occurs. Individuals come together with common goals and their collaborative power canaccomplish far greater things than each individual on their own.

TECHNOLOGY

SUPPORT

PEOPLE

PROCESS

Page 6: Driving Usage & Adoption of Visual Collaboration

EXECUTIVE SUPPORT& PLANNING

Visual Collaboration Plan

61% of CEO’s worldwide say that innovation is a priority or a primary focus within their business.

Gather executive support andcommitment to adoptingvisual collaboration.

Identify the role visual collaboration will play in your organization.

Determine key in�uencers within the organization.

Page 7: Driving Usage & Adoption of Visual Collaboration

IDENTIFY DRIVING &RESISTING FORCES

Cur

rent

Sta

te

Projected

State

Reduce travel time/expenses

Increase productivity of teams

Revenue Generating Activities More Engaging

Extend the reach of collaboration

Better work-life balance

Unfamiliarity with technology

Upfront capital expenditures

Complexity of technology

Driving Forces vs. Resisting Forces

when identifying desired role of visual collaboration

Lack of ownership

Unde�ned processes

Identify the ideal state of a visualcollaboration implementation.

Identify factors propelling the company to implement a collaboration solution.

Identify any roadblocks that couldprevent company from reaching goals.

?

Page 8: Driving Usage & Adoption of Visual Collaboration

?SET GOALS & EXPECTATIONS

Goals should be speci�c and measureable. Example: Reduce travel 20% the �rst year or achieve 75% adoption rate.

Page 9: Driving Usage & Adoption of Visual Collaboration

Reliable

Visual collaboration technology needs to work reliably in order to avoid user frustration.

SELECTING THE TECHNOLOGY

It is important to seamlessly integrate the collaboration solution so that the technology fades in to the background and the participants can focus on the meeting instead of worrying about the equipment.

Scalable

Consider future needs &the ability to scale thesolution as adoptionincreases.

Secure

Consider the security of the network, video equipment, and sensitiveinformation.

Consistent

Consistency of the technology needs to be amain focus to ensureadoption and usage.

Page 10: Driving Usage & Adoption of Visual Collaboration

CONFIGURINGTECHNOLOGY

Performance Compliance: - Gaps in resources, impact on network.

Hardware/SoftwareCompliance: - Dial plan, proper system con�gurations.

Security Compliance: - Auto-answer diabled, �rewalls, encryption.

Page 11: Driving Usage & Adoption of Visual Collaboration

i

De�ned

Easy to use

Structured

Repeatable

Implementing a new technology can have a dramatic effect on the way employees do their jobs so it isvery important to de�ne and structure the processes required for an effective collaboration session.

DESIGNING PROCESSES& PROCEDURES

Page 12: Driving Usage & Adoption of Visual Collaboration

Team dedicated to supporting day to dayoperations.

Identify staf�ng requirements, roles &responsibilities.

De�ne processes around: - Conference Scheduling - System Monitoring - Change Management - End User Support

Teamwork

MANAGING THEVIDEO ENVIRONMENT

Page 13: Driving Usage & Adoption of Visual Collaboration

DISSEMINATING TO THE PEOPLE

ExpertiseExperience

.......

......

Culture Ownership

Frequent and open communication regarding the reason for implementation and the expected bene�tsfor both individuals and the organization is necessary for driving adoption.

Page 14: Driving Usage & Adoption of Visual Collaboration

Create a detailed communicationsplan.

Develop usage materials & referenceguides.

Plan launch event with training sessions.

LAUNCHPROGRAM

Page 15: Driving Usage & Adoption of Visual Collaboration

DRIVINGCONTINUED USAGE

Usage Mapping Trend Analysis Overall Evaluation

Simply implementing visual collaboration will not produce the results companies hope for. Senior management must continue to drive adoption of the technology, starting with usage and adoption.

Document Success Stories

Page 16: Driving Usage & Adoption of Visual Collaboration

?ADVANCED REPORTING

“Organizations realize an average bene�t of $10.66 for every $1 they spend on Analytics.” - Nucleus Research Analysis

Page 17: Driving Usage & Adoption of Visual Collaboration

HOW IVCi CAN HELP

Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment

Video Operations Program

Rollout/Adoption Services

Creates a series of processes and best practices within the organization for consistent visual collaboration management

Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.

Technology

Process

People

Page 18: Driving Usage & Adoption of Visual Collaboration

?QUESTIONS??

To Learn More, visit www.ivci.comor tweet us @IVCiLLC

Corporate Headquarters601 Old Willets PathHauppauge, NY 11788800-224-7083

®

Page 19: Driving Usage & Adoption of Visual Collaboration

HOW IVCi CAN HELP

Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment

Video Operations Program

Rollout/Adoption Services

Creates a series of processes and best practices within the organization for consistent visual collaboration management

Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.

Technology

Process

People

Page 20: Driving Usage & Adoption of Visual Collaboration

Technology

Process

People

Page 21: Driving Usage & Adoption of Visual Collaboration

HOW IVCi CAN HELP

Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment

Video Operations Program

Rollout/Adoption Services

Creates a series of processes and best practices within the organization for consistent visual collaboration management

Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.

Technology

Process

People

Page 22: Driving Usage & Adoption of Visual Collaboration
Page 23: Driving Usage & Adoption of Visual Collaboration