driving innovation - james kauth
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INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT
James Kauth
MN.IT Services Innovation Program
Aug 1, 2013
Driving Innovation
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State of Minnesota IT Consolidation
The MN.IT Cloud
Origins of the Innovation Program
The Ideation Process at MN.IT
Next Steps: Ideas Review
The Future of Innovation at MN.IT
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July 2011: Law passed mandating theconsolidation ofexecutive branchinformation technology under one office.
More than 70 state agencies, boards andcommissions
Full consolidation of all IT for executive branchunder State CIO/ central org people,infrastructure, applications, projects
Transfer of authority for people and $ by October1, 2011 (10 weeks)
Then the real work began
Out of ScopeJudicial BranchDistrict Courts; State
Supreme Court; Court of
appeals
Legislative BranchMN House and Senate
Constitutional OfficersAttorney General; State
Auditor; Secretary of State
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Our combined organization now has a newname: MN.IT Services
Approximately 2,080 employees
22 agency-based offices, some offices serve
more than one agency
90 physical locations statewide
2,000+ distinct applications
Combined annual operating budget of$451million
We now provide all
information technology (IT)
services for70+ agencies
(35,000 employees) plus
other MN government
customers
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Hosting Services
IAAS, PAAS, SAAS
End User ServicesWork Station Mgmt., Mobile
Device Mgmt., Voice
Data Center
FacilitiesWAN
Active
Directory
Local
Virtualization
ITSM
Processes
Service Level
Mgmt.
Immediate Priorities
Operational SupportProject &
Portfolio Mgmt.
Leadership &
OversightHR Planning
Financial Strategies
& SystemsProcurement Governance
The MN.IT CloudSingle Service Desk
Our Primary Goal
Make the IT infrastructure superefficientso we can focus our
people, money and creativity on the services that most directly
make a difference for our customers and citizens
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The MN.IT
Cloud
MN.IT SERVICE DELIVERY
Hosting Services
End User Services
Service DeskServices
Agency-Based Services
Business Applications
Data Management
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IT can be a
significant catalyst
for change
Governors Priorities
Create jobs and improve Minnesotas competiveness
Improve how state government worksto deliver the
best services at the best price
Make Minnesotas tax system more fair
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Our goals are to be an agent of change and help government
reinvent itself by identifying next-generation technologies that
can help state government be faster, more nimble, less bureaucratic
and moreresponsive in the services it provides to citizens, moreable to measure and report on outcomes; and to model reform in the
reinvention of state IT.
- State of Minnesota IT Master Plan, April 2012
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IT is a top expense of state budgets
IT directly contributes to business efficiencyand effectiveness
Marginalizing IT limits its potential to deliver new value
Customers expect services they take for granted elsewhere
More? How about:
Big Data
Open Government
The Social Enterprise
Democratization of the Web Ubiquitous computing
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The Mission To address government businesschallenges by soliciting creative ideas from
a broad and diverse range of communities.
The Goal To identify opportunities that can result increative, effective IT solutions that bring
new value to Minnesota citizens,businesses and government.
The Program A series of challenges that allow MN.IT tomine ideas from employees and others for
new or improved:
Processes
Programs
Applications
Services
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Back Office InnovationResults in greater efficiencywithin state government.
e.g. IT Consolidation
Public Service InnovationMore effective governmentservices for Minnesotans /
improve the state business
climate
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MN.ITEmployees
MN.ITEmployees
ReviewProcess
Project Work Teams
COOLSTUFF
The Innovation Cycle
Awards & recognition
Bestideasbubbleup!
Comment
& Vote
Ideas
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MINNOVATION CHALLENGE #1: MN.IT EmployeesJune 1 June 21, 2013
Best ideasbubble up!
Comment& Vote
Ideas Challenge #1 Theme
a new way of delivering agovernment serviceImproving an existing serviceExtending adoption of aninnovative @Agency solution
Challenge #1 ThemeShare your ideas for:
a new way of delivering agovernment service
Improving an existing service Extending adoption of an
innovative @Agency solution
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Innovation Challenge Unexpectations
1) Employee engagement and participation
New organization, diverse employee base, little interaction
2) 2-5 ideas we can execute
Short duration, low cost, high impact ideal
3) High risk tolerance failure is an option State CIO: high risk & failure are a natural component of a mature
innovation model
4) Most important: a culture of trust, collaborative thinking and creativity Become a workplace of choice for new IT talent
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Purpose Set the stage for all MN.IT Engage, interact, sustain
momentum
Discover innovative talent in the
ranks
ICAT Role Prelaunch: idea seeding During Challenge: sustain
momentum
Review: Idea filtering, scoring
Team 15 staff from across MN.IT
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Minnovations: the online community
Self-registration: much like Yammer
Intuitive design: self-taught interface
Mobile enabled: ideas anywhere
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Registered Users by Role #Architecture / Standards / Risk / Security 60
Communications / Planning / Legal 17Customer Relations / Service Development 28
Data Management / Reporting 82
Network Services / Network Support 58
Procurement / HR / Training / Admin Services 34
Project Management / Analysis / QA 184
Software Design / Development / GIS 254
Supervisor / Manager / Executive 147
System Operations / Support / Service Desk 238
Total 1,102
TargetGroups % UserShare438
users 40%
Metric Final StatEmployees 2,080 99.9%
of all MN.IT staff
Registered
Users
1102 53%
of MN.IT staff
Active
Users
539 25.9%of MN.IT staff
Final idea
count
214ideas
1 in 5 staff
had an ideaComments 690
comments>3 comments
per idea
Votes 3,442 votes 16 votesper idea
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The Next Hurdles
Managing the ideas
Defining projects
Acquiring resources to implement them
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MINNOVATION CHALLENGE #1
ICAT
5/17
Seed
Launch
6/3
Engage
Closed
6/21
Initial
Review7/11
RefineResults
Rate& detail
Recommendto Mgmt
Step #1
Filter
Step #4
Final Analysis
Step #2
Team Review
Project
Awards
OctWe are here
Step #3
Define projects
Idea
Awards
Aug
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Bestideasbubbleup!
Comment
& Vote
Ideas
Minnovation Challenge #1 Theme
Citizen-focused~70 ideas
Citizen communication
Citizen engagement
Data governance
Mobile
Policy/standards
Technology solution
Web
Internal/efficiency~50 bigger ideas
Data governance
Procurement
Benefits IT Consolidation
Network
BPM
Operational fit~ 90 ideas
HR - related
Innovation Program
Cloud Projects Processes
Service Delivery
Service Mgmt
Step #1 Approach3 Questions: In scope Y/N
Actionable Y/N
Duplicate ?
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Citizen-focused~70 ideas
Citizen communication
Citizen engagement
Data governance
Mobile
Policy/standards
Technology solution
Web
Approach Rank and filter: top candidates
Assess these individually
Propose finalists as projects
Top candidates Move forward
Other candidates Archived for future use
Regrouped to internal
Best ideasbubble up!
Comment &
Vote
Ideas
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MN.IT Services has a mature project portfolioFor managing operations projects
Need an independent, innovation project portfolio
With a distinct budget Internal improvement ideas
Need a model for these popular ideas
Project finalists may be nontraditional
Demonstrate staff participation support
Explore new technologies, create new skills
Build/expand business partnerships
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The Futurefor MN.IT Innovation
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Takeaways& questions?