DrägerService®Quality products deserve quality service

| 01

D-5

7148

-201

2

D-6

715-

2014

02 | DRÄGERSERVICE®

Dräger: your single source for products, service and rental management

Superior Products

Training and Project Management

Rental and Asset Management

Service Agreements

Onsite Safety Services

Inspection, Maintenance and Repair Services

DrägerService® Products

and Solutions

| 03

As a company, you are responsible for the safety of your employees. As a provider of expert service for our products, Dräger can help you maintain a safe work environment.

Dräger offers some of the most technologically advanced safety products in the world. But we are more than a manufacturer—we provide complete solutions for all your safety needs. As a result, you are free to focus on your business.

We use the same quality standards for service that we use in the development of our devices. Utilizing DrägerService can help protect your workers and your facilities, maximize the performance and longevity of your Dräger devices, and help ensure compliance with ever-changing regulations.

What’s more, we make it our business to learn yours. Because we know your processes as well as your devices, you can rely on us to meet your service needs.

Safety is our business

D-6

638-

2014

_1_N

EU

D-5

0117

-201

5D

-647

93-2

012

04 | DRÄGERSERVICE®

ST-

1176

9-20

08

| 05

Why choose Dräger for service?

FAST REACTION TIMESBecause every minute countsDrägerService responds quickly to your service needs. If a device cannot be repaired on the spot, we can provide a temporary replacement—minimizing disruption to your business. For Dräger technicians and customers, repair and maintenance parts are readily available.

EXPERT KNOWLEDGEAlways the right expertiseDrägerService technicians know Dräger devices better than anyone else, so they can maintain and repair Dräger devices quickly and correctly. Plus, they have fast access to factory experts whenever needed. Every Dräger service technician receives ongoing training on the devices serviced and can help you with every Dräger product you own.

ORIGINAL REPLACEMENT PARTSMore than just a replacementFor repairs and maintenance, DrägerService uses only original replacement parts—namely, those used in the original manufacturing process or ones that have been improved during the production cycle. This ensures that your devices will operate reliably for as long as possible.

PREVENTIVEThe best service is the one you don’t needAs a manufacturer, we know the functions, specifications, and technical details of our devices better than anyone else. That’s why we perform preventive maintenance to protect against unforeseen malfunctions.

CERTIFIED TO STANDARDSGuaranteed qualityWith Dräger, you can be sure that all obligatory quality standards are met. Our Management System is certified to ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and OHSAS 18001 (Health & Safety Management).

FULL DOCUMENTATIONService reports includedIn addition to performing regular checks and maintenance, our technicians also complete a service report to ensure comprehensive documentation for your compliance records. The service history is also archived at Dräger.

06 | DRÄGERSERVICE®

The potential for danger in your workplace is ever-present. At Dräger, we are acutely aware of the importance of our devices in your safety strategy—whether gas detection systems or breathing apparatus. That’s why we follow the highest quality maintenance standards to help minimize risk to your employees.

Because we design and manufacture the equipment, no one is better qualified to service Dräger devices than DrägerService.

Benefits to your operation:• Well-maintained devices on your site are more

reliable and perform at peak performance• Preventive maintenance can extend product life• Unplanned downtime is generally avoided, so

you can plan with confidence• If repairs or maintenance are necessary, devices

will be back in service promptly or loaned devices can be supplied

D-5

7136

-201

2

Maximizing value, minimizing risk

| 07

Our services include:• Installation of product systems• Operational safety and function control check of

systems and equipment• Comprehensive training in equipment operation

and basic servicing• Onsite or depot maintenance services• Technical training• Hydrostatic/flow testing/cylinder recertification• Repair and exchange (for certain

equipment types)• Valve overhaul (for certain equipment types)• Calibration/configuration• Dräger Rental Management program

Benefits include:• A high level of product performance, supported

by experienced service technicians• Potential increase in productivity due to reduced

equipment downtime • Certification in accordance with ISO 9001,

ISO 14001, and OHSAS 18001• Fast response times due to our extensive

service network

D-3

1861

-201

5

Safety by design

08 | DRÄGERSERVICE®

TOTALCARETotalCare is a comprehensive service support agreement designed to provide all repair, preventive, and inspection maintenance activities to ensure optimized uptime of Dräger equipment. This plan includes all inspection, maintenance and repair parts and labor, complete service documentation, and onsite technical service.

Benefits:• Fixed cost for annual maintenance and repair

ensures budget security• Timely scheduled preventive and corrective

maintenance with original Dräger parts maximizes equipment uptime and minimizes workflow disruption

• Access to Dräger global service support team• Reduced administrative costs because Dräger

maintains your PM schedules• Services in compliance with industry and

company specific standards• Compliance documentation provided for audit

reporting• Fast service response time supports workflow

and availability of devices• Flexible options are available

PREVENTIVECARE PreventiveCare agreements include the regular inspection and maintenance of equipment according to manufacturer specifications. Preventive service includes measures to proactively ensure the functionality of the safety equipment. Recommended maintenance procedures are made to reach compliance with industry standards. Preventive parts and labor are covered in this contract.

Benefits:• Timely scheduled preventive maintenance with

original Dräger parts maximizes equipment uptime

• Highly qualified Dräger service personnel ensure optimized device lifetime and efficient maintenance

• Services in compliance with industry and company specific standards

• Low administrative effort• Complete preventive maintenance history

documented for compliance audit reporting• Access to Dräger global service support team

DrägerService® Agreement

Dräger offers a range of service agreements to meet your specific service needs and budgetary requirements—including TotalCare, PreventiveCare and ExtendedCare. All are designed to keep your Dräger equipment operating at optimal performance and meeting all compliance standards. For easy budgeting, contracts can be priced at several term lengths with monthly payment options.

D-6

689-

2014

| 09

DRÄGERSERVICE® AGREEMENTS AT A GLANCE*

TotalCare PreventiveCare ExtendedCare

Planned maintenance as per Dräger’s recommended schedule ▯ ▯

Completion of preventative maintenance test protocols ▯ ▯

Routine inspection check of the device ▯ ▯

Repair labor - available onsite ▯ ▯

All repair materials ▯ ▯Visual inspection of device ▯ ▯ ▯

Visual check of all labels to ensure compliance ▯ ▯ ▯

Visual inspection of seals, gaskets and casings ▯ ▯ ▯

Replacement of filters ▯ ▯

Check of audible alerts, vibration and lights ▯ ▯

Check of LCD illumination and perform LCD test ▯ ▯

Complete flow test ▯ ▯

Full calibration using traceable calibration gas ▯ ▯

Functional test of all buttons ▯ ▯ ▯

Check of pump flow and alarm ▯ ▯

Calibration certificate ▯ ▯

Software updates to operating system ▯

Travel costs for onsite service (optional add-on) ▯ ▯

* Additional services/repairs may be included, depending on equipment selections.

EXTENDEDCAREDräger warrants new equipment to be free from defective materials and workmanship for a specific period of time. There is an option to extend this warranty for a specific period from the date of original purchase. All repair parts and labor are covered during the extended warranty time period. This contract type does not cover preventive maintenance labor or parts.

Benefits:• Extended warranty provides peace of mind that

equipment will be free from defect and operate at optimal performance

• Fast response time ensures limited equipment downtime

• Access to Dräger global service support team

10 | DRÄGERSERVICE®

D-5

169-

2009

| 11

DRÄGER SAFETY RENTAL MANAGEMENTDräger stocks a full inventory of rental equipment that can be used for short-term requirements or more complex project use. We can also provide equipment through a loaner program while your currently owned equipment is being serviced. No matter what the need, our rental team can quickly deliver the equipment to keep your plant operating efficient—all the time!

Dräger’s service solutions are unique and comprehensive. From industry specific training courses to inventory management systems, such as the Dräger Rental Robot, Dräger can help you achieve the highest standards of safety while minimizing any downtime.

PUT DRÄGERSERVICE TO WORK FOR YOUFor more information or to get a copy of our rental catalog, call 1-800-858-1742, option 2, or email DraegerRental@draeger.com.

ST-

330-

2008

D-6

687-

2014

D-2

959-

2014

Safety solutions to keep you prepared

90 7

2 46

0 |

16.0

1-1

| C

omm

unic

atio

ns &

Sal

es M

arke

ting

| P

P |

Prin

ted

in U

SA

| C

hlor

ine-

free

– e

nviro

nmen

tally

com

patib

le |

Sub

ject

to m

odifi

catio

ns |

© 2

016

Drä

gerw

erk

AG &

Co.

KG

aA

DrägerService is a trademark of Dräger.

CORPORATE HEADQUARTERSDrägerwerk AG & Co. KGaAMoislinger Allee 53–5523558 Lübeck, Germany

www.draeger.com

Locate your Regional Sales Representative at: www.draeger.com/contact

USADraeger Safety, Inc.101 Technology DrivePittsburgh, PA 15275

Customer ServiceTel 866 535 8592

Technical ServiceTel 877 372 3437

SERVICE CENTERS

Pasadena Service Center650 Preston Road, Suite KPasadena, TX 77503

Carson Service Center20850 Leapwood Ave, Ste JCarson, CA 90746

Pittsburgh Service Center 101 Technology DrivePittsburgh, PA 15275