Sarah KooistraINFO 521 – Final Project

5/29/2010

IPL Project

Part 1: Question Log

Question #1

in my spanish class what wee saw is that palinode is the knowledge that ends in (HYBRIS) the latin hubris. We learned that word from the book "antigona y socrates o el precio de lasabidura" written by Rensoli. And I would like to know how can i relate Haemon of "Antigone ofsophocles" with this definition of Palinode. Can you send me links that relate the topic "Palinode in Haemon"with the historical context?

location: Bogotá, Colombiaarea: Literaturereason: to improve my essayschool: Yessources_consulted: none

My Response:

Hello from the ipl2,

Thank you for your question about the relationship between hubris and the fate of Haemon in Antigone. I was pleased to search for the answer to this question, and hope the following sources will help you improve your essay.

To begin, I searched for a definition of hubris on Merriam-Webster Dictionary online:

http://www.merriam-webster.com/dictionary/hubris

As the definition indicates, hubris is exaggerated pride or self-confidence. The articles I found do not use the term “hubris” specifically but do discuss Creon and Antigone's pride. They ultimately suggest that Haemon's death is a consequence of Creon's pride.

Encyclopedia Britannica gives a brief plot summary of Antigone:

http://www.britannica.com/EBchecked/topic/28033/Antigone

Encyclopedia Mythica gives additional details on Haemon's role in the play:

http://www.pantheon.org/articles/h/haemon.html

Since you mentioned you were interested in historical context, I included articles from The Classics Page. The first discusses the pride of Creon and how Athenians would have viewed him:

http://www.users.globalnet.co.uk/~loxias/creon.htm

The other article from The Classics Page gives a summary of Sophocles life:

http://www.users.globalnet.co.uk/~loxias/sophocles.htm

Finally, Temple University offers the following online study guide for Antigone:

http://www.temple.edu/classics/antigone/index.html

In addition, Temple University offers an online text of Antigone with hyperlinks to a wide range of information:

http://www.perseus.tufts.edu/hopper/text?doc=Perseus%3Aabo%3Atlg%2C0011%2C002&redirect=true

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/26n4low

To find these articles, I searched three sites. I started with Encyclopedia Britannica Online:

http://www.britannica.com/

I searched for 'Haemon AND Antigone” and found the plot summary for Antigone.

Next I searched the “Arts and Humanities” section of the ipl2's “Resources by Subject collection. I limited my search to classics by clicking Classics on the left had side of the page.

http://www.ipl.org/IPLBrowse/GetSubject?vid=13&cid=1&tid=7261&parent=6925

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/38vc998 I found Encyclopedia Mythica listed as a resource:

http://www.pantheon.org/

I searched for Haemon and found the detailed description of Haemon's role in Antigone.

Finally, I used Intute, a searchable database of trusted sites, reviewed and monitored by subject specialists:

http://www.intute.ac.uk/

I searched for 'Antigone' and found The Classics Page:

http://www.classicspage.com/

If you scroll down to the bottom of the page, you will see the search option on the right. I searched 'Antigone' to find the resources mentioned above.

My search on Intute also lead me to Classical Mythology at Temple University:

http://www.temple.edu/classics/mythdirectory/index.html

I typed “Antigone” in the search field. The first result was the study guide:

http://www.temple.edu/classics/antigone/index.html

The study guide recommended the on-line text with hyperlinks that is listed above.

I also tried searching for libraries in your area. Unfortunately, my Spanish is not very advanced and I was unable to locate additional resources. I would encourage you to try calling your local library to see what they have to offer.

I hope this response will help you with your essay. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Response:

Question Claimed: May 14th, 2010 9:44amQuestion Answered: May 14th, 2010 12:02pmTotal: 2 hours 15 minutes, started at 9:45am and ended at 12:00pm on May 14th, 2010.

Sources Consulted and Strategies Used:

To make sure I understood the terms the patron used, I began by searching for the definitions of

palinode and hubris on www.merriam-webster.com. This proved to be a helpful start, by

understanding hubris I was able to come up with several synonmys that contributed to later

search statements.

My next step was to research the play and it's characters, I went to Encyclopedia Britannica

Online, http://www.britannica.com/, and searched for Antigone and Haemon. I learned about

the plot and Haemon's role in the play. Britannica also provided a link to the actual text:

http://www.gutenberg.org/files/31/31-h/31-h.htm#antigone. At this stage, I had a good

understanding of the answer to my patron's question, but still needed sources to back-up my

theory.

Next, I went to the IPL and browsed sources for Greek Literature – I found a good site called

Encyclopedia Mythica, but it and most of the other sources through IPL gave a description of

Haemon, but were not discussions of the play. I decided to try looking for scholarly articles.

Next I referred to the article from Week 3's reading Research beyond Google: 119 authoritative,

invisible, and comprehensive sources: http://oedb.org/library/college-basics/research-beyond-

google . I discovered a site called http://www.intute.ac.uk/ that linked me to several helpful

websites. The first was http://www.cambridge.org/online/lectrix/ a Cambridge resource that

examines classic literature in a new light, unfortunately, this was subscription only, back to the

drawing board. The next two results were very helpful, The Classics Page

http://www.classicspage.com/ and Classical Mythology at Temple University

http://www.temple.edu/classics/mythdirectory/index.html, these were the resources I listed in

my response.

Finally, before I sent my response I attempted to find libraries in her area, but all of the websites

were in Spanish. I was unable to search their content, so I recommended the patron consider

contacting them for more information.

Critique of my Response:

This was a difficult question to answer, ultimately the user needed scholarly journal articles

which are not free on the web, and since she is from Columbia, her local library's website is in Spanish

and I was not able to see what they had available. In the end, I gave as much relevant information as I

could find and made some recommendations for next steps. I was satisfied that my response was the

best I could do given the circumstances, and that the resources I provided were reliable and up to IPL

standards.

Anything I would do differently in the future?:

Now that I know about Intute, I would definitely begin my search there. Other than that, I felt

my search method was effective.

Question #2

what is the greek word arete, and how was it rewarded or punished if people didn't achieve it?

location: colombiaarea: Literaturereason: to make a review for my literature classschool: Yessources_consulted: wikipedia

My Response:

Hello from the ipl2,

Thank you for your question on the definition and social context of the Greek word “arete”. I was pleased to search for the answer to this question.

The Greek arete refers to the ideal of a sound mind and sound body, and was especially valued by the Athenians. Encyclopedia Britannica describes this ideal, “The epics of Hesiod and Homer glorified physical and military prowess and promoted the ideal of the cultivated patriot-warrior who displayed this cardinal virtue of aretē—a concept difficult to translate but embodying the virtues of military skill, moral excellence, and educational cultivation.”

I found this information at Encyclopedia Britannica Online which has two articles that include descriptions of arete and it's social context:

The first:

http://www.britannica.com/EBchecked/topic/179408/education/47464/Ancient-Greeks#ref=ref89005

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/2a9pec8

The second:

http://www.britannica.com/EBchecked/topic/1100468/physical-culture/249302/Early-history#ref=ref858745

Again, this link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/24ml8e9

Here is an additional article from Reference.com:

http://www.reference.com/browse/Arete

To find these articles, I started by going to Encyclopedia Britannica Online:

http://www.britannica.com/

I searched for 'Arete' and found the two articles mentioned above.

Then I searched for 'Arete' using Google:

http://www.google.com/

Which lead me to the article on Reference.com.

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Response:

Question Claimed: May 14th, 2010 12:08pmQuestion Answered: May 14th, 2010 12:49pmTotal: 36 minutes, started at 12:10pm and ended at 12:46pm May 14th, 2010.

Sources Consulted and Strategies Used:

I knew from researching Question #1 that Encyclopedia Britannica Online has many articles on

Greek culture and history. I began my search at http://www.britannica.com/. My search

statement was simply 'Arete' which gave me the articles that I used in my response.

My next step was to confirm the information I discovered on Encyclopedia Britannica Online, I

used the search engine Google and found the article on Reference.com.

Critique of my Response:

This response was thorough and to the point. I was pleased to be able to give such a clear

answer with relevant articles. In this case I benefited from the research done in the previous question,

which shortened the amount of time it took me to find sources considerably.

Anything I would do differently in the future?:

Not in this case, I felt both my search and answer were well thought out.

Question #3Please note: Patron's name is Raven, which is relevant to my response.

what is my name in norse and where can i learn norse? I have am a little viking in me and wanted to learn the viking langue.

name: ravenlocation: vale orarea: Historyreason: I will use this to my atvatigeschool: Nosources_consulted: no where

My Response:

Hello from the ipl2,

Thank you for your question regarding the Norse language. I was pleased to search for your name in Norse and for resources that will help you learn the language.

The answer to your question is Hrefna, which means raven in Old Norse. You can find this information on vikinganswerlady.com. Here is the link:

http://www.vikinganswerlady.com/ONWomensNames.shtml#h

The link will take you to a page listing Viking Women's Names, scroll down to Hrefna to see the full description. The author of this site found this definition in the following book:

Geirr Bassi Haraldsson. The Old Norse Name. Studia Marklandica I. Olney, MD: Markland Medieval Militia. 1977.

The masculine version of this name, Hrafn which also means raven, can be found on behindthename.com:

http://www.behindthename.com/name/hrafn

To find these sites, I used the search engine Google. You may access it here:

http://www.google.com

I searched for 'Old Norse' and found the first source, vikinganswerlady.com. I found the second site, behindthename.com, using Google as well, but searched for 'Old Norse Name'.

To answer the second part of your question, Old Norse for Beginners offers free lessons online:

http://notendur.hi.is/haukurth/norse/

Or if you prefer a book, Amazon.com carries An Introduction to Old Norse:

http://www.amazon.com/Introduction-Old-Norse-E-Gordon/dp/0198111843/ref=cm_cr_pr_pb_t

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/27zz6un

I found Old Norse for Beginners using the search engine Google:

http://www.google.com

I searched for the term 'Old Norse for Beginners.'

I then went to Amazon.com:

http://www.amazon.com/

I searched for 'Old Norse' and found the title mentioned above.

Finally, just for fun, here's some background from Encyclopedia Britannica online, Norse is referred to as Old Norse and was used from roughly 1150 to 1350. It is the parent language of the three modern languages, Icelandic, Faroese, and Norwegian. You can find the article with this information at the following link:

http://www.britannica.com/EBchecked/topic/427103/Old-Norse-language

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/2f4mydf

I found this information at Encyclopedia Britannica Online:

http://www.britannica.com/

I searched for Norse to find the above mentioned article.

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2! Time Spent on Response:

Question Claimed: May 19th, 2010 12:53pmQuestion Answered: May 19th, 2010 2:15pmTotal: 1 hour 21 minutes, Started at 12:54pm and ended at 2:15p on May 19th, 2010.

Sources Consulted and Strategies Used:

Before I began searching for her name, I wanted find some background on Norse, I went to

Encyclopedia Britannica Online http://www.britannica.com/ and found an article explaining Old

Norse. Now I knew that the appropriate search term would be 'Old Norse', and that three

modern languages, Icelandic, Faroese, and Norwegian, traced their beginnings back to Old

Norse.

Since I wasn't sure where to begin, my second step was to search Google for Old Norse. Google

has been helpful thus far in situations where I have very little knowledge of the topic I am

researching. I found vikinganswerlady.com during this search:

http://www.vikinganswerlady.com/index.shtml which provided me with the answer to the first

part of the patron's question.

Next I tried to find a second source. This turned out to be difficult, but I eventually found the

masculine version listed on behindthename.com: http://www.behindthename.com/

To answer the second part of the patron's question, I searched for 'Old Norse for Beginners' on

Google and found the free website listed above. I also wanted to include a book

recommendation. I started by looking for libraries in Vale, OR, but the only one listed did not

indicate a website. I decided to use Amazon.com. I searched for 'Old Norse' to find the title I

recommended.

Critique of my Response:

The first part of the patron's question was fully and accurately answered. I was pleased with the

response and the sources provided. The second part of the question proved to be more difficult.

Though I did locate resources for learning the language, it was difficult to anticipate their usefulness

without better understanding the patron's learning style and intended use. Based on the question, it

seems she is merely interested in learning a few phrases, which the free source will help with. If,

however, she wanted to eventually master the language, my sources were merely a starting point. In

any case, the resources I did provide met with IPL standards, and were organized clearly in my

response.

Anything I would do differently in the future?:

I should have been clearer that the resources provided for learning the language were a starting

point and would need to be supplemented if the patron was interested in becoming fluent in Old Norse.

Other than that, I was pleased with my response.

Question #4

I'm trying to determine how to best cite government documents in Chicago Style. In specific Federal Code, Supreme Court cases, and Senate and House reports. I'm looking for a resource that willexplain the rules and give some solid examples for both footnotes and bibliography.

location: Seattle, WA, USAarea: Governmentreason: Will use it for schoolschool: Yessources_consulted: I looked in a recent edition of a Chicago Style Manual (14th or 15th) and it referred me to a "Blue Book" for proper citation.

My Response:

Hello from the ipl2,

Thank you for your question on citing government documents in Chicago style. I was pleased to search for the answer to this question.

The following link will take you to the Library of Congress Citation Guide:

http://memory.loc.gov/ammem/amlaw/lwcite.html

Scroll down to view the various government documents and their recommended citation format (both Chicago Style and Bluebook are used). There are links to the right of each example that take you to the page/resource being cited.

You mentioned that the manual you referred to recommended Bluebook for proper citation. Here is a link for Bluebook citation of legal documents from Cornell University's Law School:

http://www.law.cornell.edu/citation/index.htm

The navigation bar along the left side of the screen allows you to look through citation formats and examples. You will find the most examples under EXAMPLES – CITATIONS OF and HOW TO CITE.

To find these sites, I used the search engine Google. You may access it here:

http://www.google.com

I searched for Chicago Style Blue Book, the Citation Guide:US Congressional Documents was the third result. I then searched Google for Bluebook Citation Legal, the Cornell site was the third result.

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Response:

Question Claimed: May 19th, 2010 2:36pmQuestion Answered: May 19th, 2010 9:54pmTotal: 29 minutes, started at 9:25pm and ended at 9:54pm on May 19th, 2010.

Sources Consulted and Strategies Used:

I used Google throughout. As I've mentioned previously, Google is a good starting point for me

when I am not familiar with the topic.

My first search string 'Chicago Style' was too broad and did not locate any relevant sources.

The patron mentioned finding references to Bluebook in his previous searches. I attempted to

narrow my results by searching for 'Chicago Style Blue Book' at which point I found the

Citation Guide mentioned in my response.

Since a more specific search provided better results, I tried one final search on Google using the

search statement, 'Bluebook Citation Legal'. I found the Cornell site listed above which is an

excellent and reliable source.

Critique of my Response:

Initially, I found this question to be very intimidating. However, the patron was looking for

very specific information which ultimately made the search easier. I understood what I was looking for

and I could quickly tell if a resource was useful or not. In addition, I found many sources that are

extremely reliable, such as the website through Cornell's Law School. In the end, I was very satisfied

with my response, it answered the question with appropriate and useful sources.

Anything I would do differently in the future?:

When I began researching this question I started with too broad of a search statement. When it

is clear that a patron is looking for specific rather than general information, use clear search statements,

it will limit the number of irrelevant results. I won't be as timid about using detailed search statements

in the future.

Question #5 Please Note – I requested clarification on part of the patron's question in my response, she

replied, thus you will find two questions, two responses, two time spent categories, and two sources/search strategies below.

I need some information on Bone Marrow Sclerosis like how is it treated and how is it diagnosed, also i need information on Renal Insufficiency on how that on it treated and how it is diagnosed. I have looked on a lot of web sites and i can't find any thing on thoes two. I'm hopeing that you will be able to help me out.

location: Sandusky, Ohio USarea: Healthreason: For a project for A&P with Term 1 school: Yessources_consulted: Different web sites

My Initial Response:

Hello from the ipl2,

Thank you for your question on Bone Marrow Sclerosis and Renal Insufficiency. I was pleased to search for an answer to this question.

I've divided the answer to your question into two parts. I was able to find some information for you regarding Renal Insufficiency, but have some questions for you about Bone Marrow Sclerosis at the bottom of this email. Let's start with Renal Insufficiency:

WebMD defines renal insufficiency as the inability or reduced capacity of the kidney to remove waste. It can be diagnosed by your doctor with a blood and/or urine test. Treatments options vary depending on the severity of the condition. WebMD discussed two kinds of renal insufficiency, sudden kidney failure (Acute Renal Failure) and long-term kidney disease (Chronic Kidney Disease).

Here is a link to the article on Chronic Kidney Disease:

http://www.webmd.com/a-to-z-guides/chronic-kidney-disease-topic-overview

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/azdk5x

Here is a link to the article on Acute Kidney Failure:

http://www.webmd.com/a-to-z-guides/acute-renal-failure-topic-overview

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/yhab4r6

On the second page of each article there are multiple links with additional information on treatment and diagnosis.

Aetna's InteliHealth site also provides an in-depth look at renal insufficiency (which they refer to as renal failure):

http://www.intelihealth.com/IH/ihtIH?t=23928&p=~br,IHW|~st,24479|~r,WSIHW000|~b,*|

This link is quite long and could break, so here is a shortened version for your convenience:

http://tinyurl.com/27lz8lr

I located the first two resources through WebMD.com which you can access here:

http://www.webmd.com/default.htm

I searched for Renal Insufficiency to find the articles mentioned above. I then looked at the "Health & Medical Sciences" section of the ipl2's "Resources bySubject" collection:

http://www.ipl.org/IPLBrowse/GetSubject?vid=13&tid=6840&parent=0

I found this section by going to the front page of the ipl2 website (see link below), clicking"Resources by Subject," and then clicking "Health & Medical Sciences" link.

http://www.ipl.org

The first link listed is InteliHealth:

http://www.intelihealth.com

I searched for Renal Insufficiency to find the final article.

Now let's look at Bone Marrow Sclerosis:

I was unable to find any information on this term. There were references to sclerosis, but not in conjunction with bone marrow. If you can answer a few questions for me it would help my search:

I see that you are working on a project, is this the exact term that you were asked to search? Is there any additional information regarding the project in terms of scope?

If you'd rather not write back, please ask a healthcare professional for further information. I hope this response has fully answered your question about Renal Insufficiency. I would be happy to continue helping you search for information on Bone Marrow Sclerosis. Thanks for visiting the ipl2!

Time Spent on Initial Response:

Question Claimed: May 20th, 2010 7:32pmQuestion Answered: May 21st, 2010 4:05pmTotal: 1 hour and 40 minutes, started at 2:24pm and ended at 4:04pm on May 21st, 2010.

Sources Consulted and Strategies Used:

Since this was a medical question, I choose to start with a search for both conditions on

Webmd.com: http://www.webmd.com/default.htm My search statement 'Renal Insufficiency'

produced several results, and helped me clarify the nature of Renal Insufficiency. My search

statement 'Bone Marrow Sclerosis' yielded no results. I tried searching for just 'Sclerosis', but

did not find any articles not related to MS.

After finding information on WebMD I wanted to find a second source, so I went to IPL and

looked under Subject: Medical to find intelihealth.com. I was able to find a second article on

Renal Insufficiency and felt I had answered this part of the patron's question.

I tried Google Scholar to look for Bone Marrow Sclerosis, I had a really difficult time finding

anything that used this term, the few articles that did seemed to be using it as a symptom rather

than a condition

Finally I went through the IPL Medicine Subject and tried searching for Bone Marrow Sclerosis

on each site.

In the end I could not find anything that I felt was useful, so I asked for some additional

information and sent the information that I did have on renal insufficiency

Patron's Clarification:

Bone Marrow Sclerosis is what my husband has right along with the information i asked you to help me with but if you could try and look for it her Myelofibrosis or Bone Marrow Fibrosis i wouldreally appreaciate it. Also if you could find me the diagnose and how it is treated of Refractory Anemia i would appreaciate that also thank you very much for your help in all of this.

My Second Response:

Hello from the ipl2,

Thank you for your response, those terms were very helpful. I did a search on Bone Marrow Fibrosis and Refractory Anemia and came up with some information that I hope will be helpful.

Let's start with Bone Marrow Fibrosis. The Mayo Clinic has an article on Meylofibrosis that includes a list of symptoms:

http://www.mayoclinic.com/health/myelofibrosis/ds00886

The Mayo Clinic also offers an article on treatment, they recommend bone marrow transplant:

http://www.mayoclinic.org/myelofibrosis/treatment.html?mc_id=comlinkpilot&placement=bottom

This link is quite long and could break. Here is a tiny url for your convenience:

http://tinyurl.com/22pancu

To find this information, I used the search engine Google, you can access it here:

http://www.google.com/

I searched for Meylofibrosis and the first Mayo Clinic article was the second result. I found the second article listed as a resource under the first.

As for Refractory Anemia, MedicineNet.com defines it as anemia that is unresponsive to treatment. Here is the article:

http://www.medterms.com/script/main/art.asp?articlekey=5275

The Mayo Clinic refers to Refractory Anemia as Myelodysplasia. Here is an overview of the disease:

http://www.mayoclinic.org/myelodysplastic-syndromes/

And an article on treatments from the Mayo Clinic website:

http://www.mayoclinic.org/myelodysplastic-syndromes/treatment.html

This link is quite long and can break, here is a tiny url for your convenience:

http://tinyurl.com/qcbwt

To find this information, I again used the search engine Google:

http://www.google.com/

I searched for refractory anemia and found the article on MedicineNet.com.

Then I went to the Mayo Clinic website:

http://www.mayoclinic.com/

My search for Refractory Anemia brought up the articles above.

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Second Response:

Patron Responded: May 22nd, 2010 7:40amQuestion Answered: May 23rd, 2010 6:29pmTotal: 22 minutes, started at 6:05pm and ended at 6:27pm on May 23rd, 2010.

Sources Consulted and Strategies Used:

I returned to WebMD with the new terms the patron had given me. However my search for

'Bone Marrow Fibrosis' and 'Meylofibrosis' did not give me any helpful sources.

I decided to try Google once again. A search for 'Meylofibrosis' lead me to the Mayo Clinic's

website. This turned out to be a wonderful resource. I found information for both conditions

the patron requested using the search statement 'Meylofibrosis' and then 'Refractory Anemia'.

In order to find a second article for Refractory Anemia, I used Google and found the article

listed on Medicine.net.

Critique of my Response:

It was difficult to admit defeat, but ultimately asking the patron for more information on Bone

Marrow Sclerosis was the right decision. The patron's reply provided the terms I needed to adequately

answer her question. My biggest frustration was not being able to meet the IPL standard in my initial

response. In cases where the IPL volunteer requests more information they recommend including an

article to make sure you are at least going in the right direction. Unfortunately, as I mentioned in my

search strategy, I couldn't even find one article to send.

In these searches for more general information, such as diagnosis and treatment options, it's

hard to know if you've given the patron all that was required. It also feels uncomfortable to pass on so

much information without being able to help the patron sift through it all. I felt this was ultimately an

adequate response that met the standards of the IPL, but wish I understood more about the diseases and

knew if the patron was ultimately satisfied.

Anything I would do differently in the future?:

Now that I am aware of the May Clnic website, I will use it as a starting point for future medical

searches. It is an extensive and reliable medical resource. Also, as I reviewed my response, I realized

that both of my articles on Meylofibrosis were from the Mayo Clinic. I should have located a second

source for the patron.

Question #6Please note – The patron was not satisfied with my initial response and requested additional

information, thus you will find two questions, two responses, two time spent categories, and two sources/search strategies below.

If one gathers up all the possible colors of the standard size Crayola crayons, how many pounds would they weigh, and how much space would it take up?

location: Urbana, ILarea: Sciencereason: General storage allotment knowledge.school: No

My Initial Response:

Hello from the ipl2,

Thank you for your question on the weight and volume of the largest available set of standard size Crayola Crayons. I was pleased to search for the answer to this question.

To answer your question, according to the Crayola Website, the largest set of standard size crayons contains 150 colors, 118 regular, 16 metallic, and 16 glitter, and comes in a round tub with three tiers.

Here is the link to this information:

http://www.crayolastore.com/product_detail.asp?T1=CRA+52-0029

Though the exact dimensions are not given, page 24 of the 2010 catalog does indicate that a regular size crayon is 3 5/8” by 5/16”. Here is the link to the catalog:

http://www.crayola.com/products/splash/catalog/media/retail2010.pdf

This link is quite long and could break. Here is a tiny url for your convenience:

http://tinyurl.com/2flstoh

Since the 3 tiers collapse into one, and a crayon is 3 5/8” tall, I believe it would be safe to assume the storage container is not taller than 5 1/2” tall. Similarly, since a crayon is 5/16” wide, and it appears to be approximately 15 crayons across in the picture, the container has around a 5” diameter.

If you'd like more specific dimensions, they do have a call center, here is the information:

Monday – Friday 8am – 8pm EST1-866-896-5445

I found this information by going to the Crayola Website:

http://www.crayola.com/

I clicked on Products on the left hand side of the page:

http://www.crayola.com/products/index.cfm?n_id=3

And then clicked the crayon icon:

http://www.crayola.com/products/splash/CRAYONS/

I found the link to the catalog under quick links in the upper right hand corner of the page.

Finally I selected the category All Crayons to search through all of Crayola's Products:

http://www.crayola.com/products/list.cfm?categories=CRAYONS I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Initial Response:

Question Claimed: May 22nd, 2010 10:28pmQuestion Answered: May 23rd, 2010 5:59pmTotal: 40 minutes, started at 5:16pm and ended at 5:56pm on May 23rd, 2010.

Sources Consulted and Strategies Used:

I assumed that Crayola had a website, I typed Crayola.com in my browser and found all of the

information above. My navigation of the website is detailed in my initial response.

Searching for dimension information was more complicated. I used Google to search for the

product I found on Crayola, ended up on Amazon and a few other sites which carried the

product, but none of them gave dimensions. I made some estimates based on the size of a

standard Crayon and let the patron know it was an estimate.

Patron's Request for more information:

I was hoping to learn also how many colors of Crayola crayons were ever made, and estimate the size and weight of them. Could you please find that out? Thanks

My Second Response:

Hello from the ipl2,

If you are looking for every color made in the standard collection, the answer is 135 based on the following document:

http://www.google.com/url?q=http://www.crayola.com/mediacenter/CrayonColorHistory.doc&sa=X&ei=BGn6S8T3OoOC8gbjgNHVCg&ved=0CB0QzgQoADAA&usg=AFQjCNEwli2752l6y0hCCsm6IIiJORnzlg

This link is quite long and could break, here is a tiny url for your convenience:

http://tinyurl.com/2dt5qsy

I assumed that you wanted me to count renamed colors multiple times. For example, even though cerulean is the same color as green blue, I counted them as two separate colors.

As I mentioned in the last email, the standard Crayola Crayon size is 3 5/8” by 5/16”. The formula for the volume of a cylinder is Volume = pi X radius2 X height. In this case V=3.14*(.15625)2*3 5/8”, or approximately .28 cubic inches each. 135 crayons would be approximately 37.8 cubic inches.

Here is the link to the article where I found the formula for volume of a cylinder:

http://www.mathopenref.com/cylindervolume.html

I found the above information using the search engine Google:

http://www.google.com/

I searched for History of Crayola Colors to find the word document I referred you too, and Volume of a Cylinder to find the formula I used to make the above calculations.

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Second Response:

Patron Responded: May 23rd, 2010 8:59pmQuestion Answered: May 24th, 2010 3:03pm Total: 35 minutes, started at 2:28pm and ended at 3:03pm on May 24th, 2010.

Sources Consulted and Strategies Used:

I used the search statement 'History of Crayola Colors' in Google and found the document that I

sent to the patron, it listed the history of Crayola Colors. I verified the document's accuracy on

the Crayola website before I sent it to the patron:

http://www.crayola.com/colorcensus/history/chronology.cfm

Next I searched for 'Volume of a Cylinder' in Google to find the formula I used to estimate the

volume of 135 crayons. I did my best to clearly state my process in my response.

Critique of my Response:

This was one of those questions that appears deceptively easy. In my initial response, I

misunderstood the patron's question. Under reason they listed general storage allotment, and I took this

to mean that they wished to purchase the largest set of Crayola Crayons available and were concerned

about storing the crayons. I was unhappy with my initial response when I realized it did not answer

the question, and I was unhappy with my second response because I didn't find any resources that were

more recent than 2006. I was pleased with my attempt at determining the volume of the crayons, but

was unable to determine weight. I felt this was my least successful response to an IPL question.

Anything I would do differently in the future?:

My failure to understand the question impacted my entire search. I allowed myself to become

flustered in my hurry to complete my second response and left out some of the information that the

patron specifically requested, such as weight. In the future, I will be more careful in my initial

assessment of the question, and make sure that all elements have been addressed before sending a

response. I will also be extremely cautious when a question seems easy.

Question #7

I am looking for case studies regarding children with autism and type one diabetes. I am particularly interested in the effects the two have on each other in both a physical and psychological manner and how this in turn would influence both the individual in question and their support group (family / guardians, etc.).

location: Seattle, WAarea: Psychologyreason: Personal use, creating background for characters in a novelschool: Nosources_consulted: Google has been my only search thus far, using "autisic diabetic" as searching parameters. First pages results has some useful information, after that results pull data that might enhance chances for having diabetes or autism, but not the effects of having both at the same time.

My Response:

Hello from the ipl2,

Thank you for your question regarding children with Autism and Diabetes. I was pleased to search for the answer to this question.

I found a few articles on Diabetes and Autism. The first is from the American Diabetes Association:

http://care.diabetesjournals.org/content/28/4/925.full

Here is another from HealthCentral.com:

http://www.healthcentral.com/diabetes/c/691244/93128/diabetes-autism

This link is quite long and could break, here is a tiny url for your convenience:

http://tinyurl.com/2ad5fah You also mentioned an interest on how these diseases would affect the family or support group of the individual. Though I did not find an article on both of these diseases, I did find information on them separately. Both articles come from the Mayo Clinic. The first is for parents with an Autistic child:

http://www.mayoclinic.com/health/autism/DS00348/DSECTION=coping-and-support

This link is quite long and could break, here is a tiny url for your convenience:

http://tinyurl.com/2eupyhf The second is for parents of a child with Type 1 Diabetes:

http://www.mayoclinic.com/health/type-1-diabetes-in-children/DS00931/DSECTION=coping-and-support

This link is quite long and could break, here is a tiny url for your convenience:

http://tinyurl.com/25qxwrc

I found the first article through Diabetes Care:

http://care.diabetesjournals.org/

I used the search term 'Autism AND Diabetes'

To find the second article, I used the same search on Healthcentral.com:

http://www.healthcentral.com/

Finally, I searched the Mayo Clinic, I've had luck with support information on their site in the past:

http://www.mayoclinic.com/

I hope this response has fully answered your question. If you still need more information, please write back. Thanks for visiting the ipl2!

Time Spent on Response:

Question Claimed: May 24th, 2010 7:21pmQuestion Answered: May 25th, 2010 1:38pmTotal: 52 minutes, started at 12:45pm and ended at 1:37pm on May 25th, 2010.

Sources Consulted and Strategies Used:

The patron mentioned that they had already looked for information on Google, my goal was to

find new sources. I started at MayoClinic.com because of my positive search experience in

question 5.

On Mayo Clinic's website, I used several search statements, including “Autism AND

Diabeties”, “Children with Autism and Diabetes”, and “Autistic Diabetic.” I did not find any

case studies with information on children with both conditions, however, I did discover that if I

searched for the conditions separately, each provided a link called support and care. The patron

had mentioned an interest in how these conditions affect the individual's support group, so I

decided to include them in my response.

Finally, I searched 'Autism AND Diabetes' on Diabetes Care http://care.diabetesjournals.org/

and Healthcare.com and found the articles I recommended above.

Critique of my Response:

This question posed many of the same challenges as question 1. The patron needed scholarly

articles which are not offered freely online in most cases. I feel confident that the sources from Mayo

Clinic will be helpful, but did not feel the articles I found on Autism and Diabetes would necessarily

satisfy the patron's request for case studies. Overall, I feel I answered the question according to IPL

standards, but due to the limitations of free resources, my response may not have fully met all of the

patron's needs.

Anything I would do differently in the future?:

Two things, first I would have recreated the patron's initial search to make sure I didn't send

redundant articles, and second I would have included some recommendations on next steps, perhaps

some journals to consult, or a local medical library to contact.

Part 2: Reaction

Answering questions on the Internet Public Library provided a unique insight into the world of

email reference and electronic resources. It is unlikely that anyone practicing librarianship in the

digital age will be able to avoid this type of reference, nor should they wish to. A profession that

strives to connect patrons to information must embrace all technologies that help to achieve the goal of

accessible information. My experience in this medium revealed several benefits of email reference as

well as some shortcomings which I believe can be overcome through a combination of reference

mediums.

The benefits of email reference are numerous. Patrons can make requests from the comfort of

home and, more importantly, from areas that may not benefit from the presence of a public library.

Patrons can request additional information as needed, and have a written log of the librarian's response

which is not true in person to person reference. In the case of the IPL, librarians access all of the free

electronic content on the web which can be more extensive than the resources of a single library.

In my experience on the IPL, the reference email works very well in cases where a patron

requires specific information such as question 2 regarding the definition of the Greek arete or question

4 regarding Chicago Style citation. These questions were also clearly stated making it easier to identify

the needs of the patron, and sources that would satisfy those needs. The reference email seems to be

less effective in cases of questions regarding general information or research such as question 5 and 7

which were both medical inquiries. I say less effective because it seems more difficult to get the patron

what they need without the benefit of a reference interview in these cases. Also, research that requires

scholarly articles or case studies can be difficult to satisfy with the free resources available on the web,

especially in cases where the patron's local library does not have a website. In these instances an in

person or chat reference would be more effective as they allow for a more in-depth reference interview.

My biggest struggle was avoiding Ross and Dewdney's fourth negative closure where the

librarian provides easily found information instead of the information requested, (Ross, 1998). I found

that this happened unintentionally. During my search I would become very focused on finding

resources and forget to thoroughly consider whether or not they provided the information requested

rather than simply information. To put it another way, as I considered different search statements and

strategies I would lose sight of the original goal. A helpful solution was to keep a window with the

question I was answering open on my screen at all times. This struggle lead to the first of my three

lessons learned from this project: always review the initial question while drafting an email response.

I learned my second lesson, taking a few minutes to do background research saves time and

improves search statements, early on. For question 1, my search for the meaning of palinode and

hubris saved me a great deal of frustration. Most articles did not use those terms in connection with

Antigone but did discuss their meaning, pride, in connection with Haemon. The background search

provided me with the information I needed to answer the question. This was also true in question 3, the

patron requested information on Norse, which is in fact referred to as Old Norse. My third lesson came

from question 5, it is better to ask for clarification than to provide irrelevant information. When I could

not find anything on Bone Marrow Sclerosis, my request for clarity enabled me to find what the patron

actually needed, information on Bone Marrow Fibrosis. These lessons can be applied to all forms of

reference and will help me better serve patrons in the future.

Despite minor limitations, such as a limited reference interview or the limitations of free

accurate web resources, email is an excellent addition to reference. It provides a connection point

between information professionals, electronic resources, and patrons and expands information's area of

influence. I'm positive that as we continue to explore this medium we will discover better ways to

utilize it's many benefits.

Bibliography

Ross, C.S. and Dewdney, P. (1998). Negative closure: Strategies and counter-strategies in the reference transaction. Reference & User Services Quarterly, 38, 151-163.