Emotional Intelligence 2.0An Executive Book Summary by Sarah SotvedtIntroductionDefinitionAbility to identify, consider and control emotions in oneself and to recognize them in others, brought on by a combination of self-awareness, self management, social awareness and relationship management.SummaryThis book goes beyond the work of its predecessor, providing A brief history and outline, Focusing on encouraging the reader to apply strategies in the areas of self-awareness, self-management, social awareness &relationship management.Introduction (Contd.)Take readers through a journey of discovery and reflection as -

They navigate the process of exploring & improving emotional intelligence (EQ)

Leave a path for readers to develop awareness and strategize improvement with the inclusion of an EQ test and a plan format.

Travis Bradberry and Jean Graves, The writers of the book, EQ:

A statistically significant factor in achieving personal and professional successWhat is EQ ?Its All About Control. Why ?Two thirds of people are controlled by emotions. There are five core feelings.Emotional hijacking takes place when feelings override reason.Triggers are events leading to emotional reactions.

What it Means to be Self-Aware ?Helps to understand ones emotions as they happen.

Involves learning where ones emotions come from, the reasons behind them and how they are displayed.

Self-awareness is an ability.[EQ is] the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence. - Bradberry & Greaves, 2009, p. 21)Improving self-awareness is essential to mastering the other three components of EQ.Self-Awareness StrategiesQuit Treating Your Feelings as Good or BadObserve the Ripple Effect from Your EmotionsLean into your discomfortFeel Your Emotions PhysicallyKnow Who and What Pushes Your ButtonsWatch Yourself Like a HawkKeep a Journal About Your EmotionsDont Be Fooled by a Bad MoodDont Be Fooled by a Good Mood, EitherStop and Ask Yourself Why You Do the Things You DoVisit Your ValuesCheck Yourself.Spot Your Emotions in Books, Movies, and Music.Seek Feedback.Get to Know Yourself Under Stress.What is Self-Management ?After applying self-awareness to ensure emotions are understood, self-management tools allow for self-control which can lead to

Stronger relations, Better communication & Providing oneself the opportunity to act rationally and reasonably.

Self-management is an act to manage ones emotions, which, in turn, manages reactions and behaviors.

Self-Management StrategiesBreathe RightCreate an Emotion vs. Reason ListMake Your Goals PublicCount to TenSleep On ItTalk To a Skilled Self-ManagerSpeak to Someone Who is Not Emotionally Invested in Your ProblemPut a Mental Recharge into Your ScheduleAccept That Change is Just around the CornerSmile and Laugh MoreSet Aside Some Time in Your Day for Problem SolvingVisualize Yourself SucceedingLearn a Valuable Lesson from Everyone You EncounterWhat is Social Awareness?To self-manage. Try to-

Take control of your self-talkReplace negative certaintiesThink in facts Accept responsibility for your actions.

Social awareness is about removing focus from oneself to pay attention to the external in order to determine their emotions. This includes observing environments and people and requires the ability to actively pay attention to and even accept the tones and emotions of others.Social Awareness StrategiesGreet People by NameMake Timing EverythingWatch Body LanguageDevelop a Back- Pocket QuestionDont Take Notes at MeetingsPlan Ahead for Social GatheringsClear Away the ClutterLive in the MomentGo on a 15-minute Tour

Go People WatchingWatch EQ at the MoviesPractice the Art of ListeningUnderstand the Rules of the Culture GameTest for AccuracyStep into Their ShoesSeek the Whole PictureCatch the Mood of the RoomWhat is Relationship Management?Relationship management is the culmination of applying all other EQ components to allow for positive relationship-building and maintenance. Particularly applicable to working through conflict. Conflict one to combine awareness of self and others and emotion management to carefully craft and mold interactions.

Strategic navigation of tough conversations is essential to relationship maintenance. Steps include:

Start with agreementAsk for understandingRefrain from rebuttalOffer understandingMove forwardMonitor progressRelationship Management StrategiesOnly Get Mad on PurposeDont Avoid the InevitableAcknowledge the Other Persons FeelingsCompliment the Persons Emotions or SituationWhen You Care, Show ItExplain Your Decisions, Dont Just Make ThemMake Your Feedback Direct and ConstructiveAlign Your Intention With Your Impact

Offer a Fix-it Statement During a Broken ConversationBe Open and Be CuriousEnhance Your Natural Communication StyleAvoid giving mixed signalsBuild TrustRemember the Little Things That Pack a PunchTake Feedback WellHave an Open Door Policy