dr. victoria grady · 2018-05-10 · dr. victoria grady academic director of mba/msm graduate...
TRANSCRIPT
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Dr. Victoria Grady
Academic Director of MBA/MSM Graduate Programs and Assistant Professor of
Management, George Mason University and Principal Consultant, Pivot Point Business
Solutions
Webinar Presenters
Mr. Aris Scarla
Change Management Advisor, Leadership Development Team, Flight Standards Service
U.S. Federal Aviation Administration
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Attachment style
Change management
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Have you ever had a change initiative that
just wasn’t adopted?
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• Technical aspects
• Tools work
• Processes well laid out
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Why do you think change doesn’t stick?
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Once upon a time….
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Combining and practically applying two disciplines
Behavioural psychology
Attachment theory
Change management
Competencies
Skills
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Not to be reproduced without permission ©Grady & Grady, Glenhope Ltd – company proprietary
Attachment styles in the workplace
SecureDismissive PreoccupiedFearful
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Not to be reproduced without permission ©Grady & Grady, Glenhope Ltd – company proprietary
There is a human instinct to attach in the workplace
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Attachment Style Index©
Common approach
When ADKAR® identifies low levels of Desire
Attachment Style Index©
provides insight on potential reasons
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Our research findings……..
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Attachment from our colleagues perspectives……..
What are your organization’s business change challenges?
Why did your organization decide to pilot this change approach?
What could this mean for your organization’s change program?
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• Pilot structured around Awareness and Desire elements of ADKAR model
• Anonymous
• Genentech INC – A Biotechnology firm• Subsidiary of Roche• Circa 14,800 employees
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Leveraging cohort attachment style to address change initiative challenges
“…exciting at first as there is action being taken to improve
a process or create a new helpful tool. ”
“…I have enjoyed observing the many perspectives that the
stakeholders have about change. There is tremendous opportunity to enhance our approach using
the attachment style. ”
“…While motivation is high, progress is
tempered by limited reach given limited
funding/resourcing.”
“…. There seems to also be a fear
of failure.”
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The Mission remains KEY
• Very highly secure cohort – 73% of responses securely attached
• No significant change in attachment score with tenure
• High ADKAR desire scores regardless of tenure
Secure
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Attachment origination and implications
• Secure cohort attachment based on a commitment to organization principles:
– What the organization stands for and what it signifies to the cohort…Commitment to the Mission.
• Alignment of values provides strong grounding
• Enables cohort to accommodate program and change initiative shortcomings
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• Pilot structured around Awareness and Desire elements of ADKAR model
• Anonymous
• Cohort - FAA Flight Standards Service Deputy Management
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• Lack of definition for Divisional management vision
• Reiterate the message through better communication
• Need to understand the business risk versus benefits
The need for communication
Secure
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• High degree of support at the organizational level had not translated into understanding the impact
• Lack of Engagement with Deputies
• Need to Balance change and uncertainty
PreoccupiedFearful
Understanding the impact upon me and my team
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Proactive cohort support
The role of Division Managers and the Program business sponsor to assist colleagues with differing attachment styles
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Change intervention proof points
FearfulBaseline assessment 2016
12 months later
Secure
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• Culture of openness and collaboration
• Starting with and being reinforced by leadership team
• Cohort confident of their own capabilities and the level of leadership support
So what has worked?
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Next step…using attachment to inform change interventions
Bridges Transition Model
Interpreting the vision
Revisiting the purpose motive
Intervention workstreams Change approach
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The implications…not all organizational commitment is equal
As change practitioners..• We need to build attachment
not just commitment• Attachment styles are unique
and so is the impact on the change process
• The Leader needs to know individual attachment style to understand attachment style of others
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Combining and practically applying two disciplines
Behavioural psychology
Attachment theory
Change management
Competencies
Skills
Production of informed outcomes
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For Information on Research Contact us….
Dr Victoria Grady
Email: [email protected]
+1 703 577 2741
Twitter- @pivotpnt
Instagram- @attach2change
Ian Noakes
Email: [email protected]
+44 7856 029234