dr gayle j. booth head of marketing and research
TRANSCRIPT
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Dr Gayle J. BoothHead of marketing and research
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Introduction
• Existing research maintained traditional signage was not meeting the needs of people with disabilities
• Social model of disability (Barnes, 2005)
• One year developing the design– Bridging academia and industry
• Qualitative research that consulted with 8 managers of care homes who had installed pictorial signage
• This presentation reveals preliminary findings in terms of,– service users, – staff – and family and friends
• Conclude the need for more research in this area and advocate the effectiveness not only in care settings but also in public spaces
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Environment• Mainstream environments are designed for able bodied people (Barnes, 2005)
• Mainstream environments tend to use pale colours that render surfaces indistinguishable (Pool, (2007)
• People with high levels of visual impairmentwill require design features to negotiate the environment (Department of Health, 2003)
• How could pictorial signage improve the environment?
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Door furniture
• Immediate theme to corridor
• Bright primary colours provide contrast to uniform corridors
• Kick plates and door handles
Door Cal
Kick Plate
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3D image of the destination on question provides further clues negating difficulties associated with the cognitive impairments often associated with dementia.
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Qualitative findings
• Improved wayfinding and orientation• Reduced ‘accidents’• Reduced behaviour we find challenging• Improved sociality• Increased positive interaction between service
user and staff• Family and friends noticed a calmer
atmosphere
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Qualitative findings• Non verbal service users can point at the sign to indicate they need the
toilet
• “Very positive. The signs have assisted with changes that have freed time spent cleaning up or escorting to the toilet. It has put a positive spin on their workloads. They can enjoy time with service users and see them laugh”
• 13% of service users lost weight over a 3 month period. Following the introduction of the signs that was reduced to 3%
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Qualitative findings
Emerging themes• Continence• Aggression Rates• Use of Sedation• Weight Loss• Food• Repetitive behaviour
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Conclusion
• Qualitative research therefore findings can not be generalised
– Reduction in accidents (incontinence)– Reduced use of sedation– Improved orientation and way finding– Lower anxiety– Improved sociality and interactions among service users and between staff– Environment a much nicer place to be
• Encouraging results provided impetus for a larger cross country comparison
• Useful in public spaces