Daniel P. Summers4000 Water Oak Dr.

Apt. FRaleigh, NC 27616

dsummers007@live.com(919)-346-7281

 Relevant Experience

Chick-Fil-A; Raleigh, NC; Jun. 2016 - PresentKitchen-Area Team Member:•     Tasks involve promptly preparing all customer menu selections to-order. Maintaining kitchen area and all food preparation machines and equipment. Prepares (which includes stocking, rotating, breading) chicken for cooking and made-to-order distribution to all customers. Exhibits superior customer service acumen and follows all strict food safety and health code guidelines at all times.

Seymour Staffing; Raleigh, NC; Feb. 2016 - Apr. 2016Temporary Consultant (Warehouse Administrator Specialist): Administrative and general labor assignments including (most notably): Technetix; Cary, NC; Feb. 2016 - Apr. 2016

•        Tasks involved obtaining mass quantities of a variety of telecommunications installation and repair supplies for shipping as itemized on the customers’ product orders. Preparing product shipments with a multitude of available packing methods and supplies. Administering quality assurance checks on all other outbound orders prior to shipping preparation. Fulfilling completed shipping orders within system’s database which updates the customer’s order status accordingly. Performing thorough housekeeping maintenance of the entirety of the warehouse area. Initiating tasks at the interest and often expressed instruction of the client in an overall efficient and satisfactory fashion, effectively completing all tasks as assigned.

Paladin Consulting; Dallas, TX; Sept. 2015 - Dec. 2015Temporary Consultant (Print Management First Responder): Office clerical and Administrative assignments including (most notably): Ricoh Solutions (@ Salix/Valeant Pharmaceuticals); Raleigh, NC; Sept. 2015 - Dec. 2015

•         Tasks involved providing on-site print production support to the client’s customer base, which includes re-stocking printer/copier consumables and coordinating with service vendors for repairs as required. As well as liaising with service technicians for service and repair facilitation. Providing general support to the IT Manager in an auxiliary capacity, consisting of (amid a multitude of other tasks with varying ranges of complexity) on-boarding and workstation set-up for new employees, set-up of conference rooms for events and meetings (including setting up audio/visual equipment), as well as department-specific package retrieval. Facilitating shipping of several IT

supplies and technical equipment to the customer’s various off-site contacts. Initiating efforts to assist in completion of both mock and official FDA audits. Assisting with the transfer of furniture, supplies, equipment and other specific contents of the customer’s current office location to an alternately established workspace in a continuation of ongoing efforts to finalize the transition of Salix Pharmaceuticals to Valeant Pharmaceuticals in post-acquisition.. Providing overall courteous and satisfactory client support services, effectively completing all tasks as assigned.

Frankel Staffing Services; Raleigh, NC; Mar. 2015 - May 2015Temporary Consultant: Office clerical and administrative assignments including (most notably): Blackboard; Raleigh, NC; Mar. 2015 - May 2015

•         Tasks involved using a computer to compile and maintain databases of prospective leads for a multitude of sales teams. Gathering data in order to input contact information for various Moodle learning software clients. Fielding calls accordingly to assure resolutions to any customer requests were implemented.

Xerox Corp.; Cary, NC; Aug. 2014 - Feb. 2015Customer Care Specialist (for HumanaOne): Tasks involved using a computerized system to respond to customer inquiries in a call center environment using standard scripts and procedures. Having participated in the HumanaONE campaign, specifically provided courteous electronic payment options for client members' healthcare premiums. Tasks also entailed changing a member's Primary Care Physician as requested. Resolved high-importance, Member requests and concerns through skilled, tactful liaising between myself and both healthcare providers and the Health Insurance Marketplace. Reconciled complex billing inquiries by tracking various account inconsistencies—and other pathology—across a multitude of client-specific proprietary systems. Appropriately escalated high-priority calls to the departments concerned. Recorded several detailed written accounts of high volumes of calls, the natures of which ranged in complexity, invariably. Communicated all appropriate options for resolutions to all customer requests and concerns in a clear and concise manner. Informed customers about available services and accurately assessed and anticipated customer needs. Provided functional guidance, training, assistance, and troubleshooting support to lower level staff. Prepared standard reports to track workload, response time and quality of input. Assisting in the planning and implementation of department goals and making recommendations to management to improve efficiency and effectiveness. All other duties effectively performed as assigned. The National Endowment for Democracy; Washington, D.C.; Sept. 2010 - Jul. 2014Office Services Assistant: Tasks involved interviewing and selecting viable position candidates to the Office Services department. Ensuring the edification of all new-hires to the role of Office Services during their employee orientation (which includes the printing of identification photos using ‘Build-A-Badge’ software). Administered

comprehensive and intutitive employee training on use of equipment/appliances and various day-to-day operational procedures. Assumed a hands-on supervisory role over at least 1-2 employees to ensure adequate workflow continuation and process quality. Re-stocking printer/copier consumables and coordinating with service vendors for repairs as required. Liaising with building management technicians and various external vendors for service and repair facilitation. Processing invoices from vendors for payment. Making office supplies readily available to staff by taking inventory, ordering and maintaining the supply stock for the office and kitchen. Processing, sorting, distributing of incoming mail and packages. Collecting and applying sufficient postage to outgoing mail and packages. Providing assistance with internal office moves, and the procurement/relocation of office furniture. Ensuring the set-up of conference rooms for events and meetings, which often include setting up audio/visual equipment for sound enhancement, recording or live streaming of the event. Providing prompt and reliable coverage for the receptionist, daily. As well as the performance of a myriad of duties and the completion of a variety of miscellaneous tasks as required. Friends & Co. Staffing; Washington, D.C.; Dec. 2006 - Sept. 2010              Temporary Consultant: Office clerical and administrative assignments including (most notably):  Perkins + Will; Washington, D.C.; Feb. 2010 – Jun. 2010

•          Tasks involved the performance of several front desk receptionist duties for the entire Perkins + Will office. Assisting the construction administration document manager with processing, data entry and filing for various architectural and design projects. Indicating design changes on existing drafts for reprint. The performance of various tasks and services for Perkins + Will Staff as required.

 United States Institute of Peace; Washington, D.C.; Mar. 2007 - Sept. 2007

•          Tasks involved, facilitating meeting/event set-up in the conference rooms, maintaining and restocking the kitchen and copy/supply room areas, distributing all standard and inter-office correspondence, operating front desk switch board, and performing tasks and services for staff members and contractors as required.

  The Washington Home and Community Hospices; Calverton, MD; May 2009 -November 2009Temporary Consultant (Clerk) : Tasks involved mass filing of high volumes of payroll-oriented employee documents, company documents, accounts payable vendor files, and various financial reports (including sorting, folder making, and label printing.). Sorting and preparing vendor invoices for payment. Entering company new-hire records in ADP's database. Facilitating accurate verification of employee 401K payments. Completion of bi-weekly payroll journal entries in MS Excel. Retrieval of specifically requested document/support (vendor invoices, checks, employee W-4s, etc.) for auditors. Assisting accounts payable manager with

preparation of vendor invoices (sorting, stamping, copying, etc.) for approval by department manager/CEO. Facilitating postage/mailing of checks approved for vendor payout.    IST Management Services; Altlanta, GA; May 2008 - April 2009Copy Center/Admin Services Specialist: Provided overall courteous and satisfactory value-ads and site-specific client services including (most notably):  Chemonics International; Washington, DC; May 2008 - April 2009

Tasks involved production of various copy requests and proposals submitted by clients (Chemonics employees). Production of requests would entail either copying, printing, formatting, collating, binding (staples; GBC; spiral), cutting, folding, sorting of various documents, in a timely fashion. Facilitated the service/supply of copiers and printers as required. Processing and delivering daily inter-office/external incoming (USPS) correspondence and packages. Stocking and maintaining the kitchens and work rooms. Assisting in the facilitation of meeting/event set-ups; including the transportation of catering, beverages (upon request) and meeting supplies (additional seating, easels/easel pads, markers, etc.) to proper conference room location where meeting or conference was to be held. Provided front desk receptionist services to the client.

 KForce Staffing; Washington, D.C.; Nov. 2007 - May 2008              Temporary Consultant: Office clerical and administrative assignments including (most notably): CACI; Arlington, VA; Jan. 2008 - Apr. 2008

•          Tasks involved mass filing of high volumes of payroll/accounting-oriented employee documents, client company documents, and various financial reports; initiated employee tax verification processes; occasional distribution of supplies to assigned payroll personnel and performing various other tasks and services for CACI staff members and contractors as required.     

  Education Triton High School; Erwin, NC; Graduated - May 2004