Transcript
![Page 1: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/1.jpg)
GROWING
IMPORTA
NCE OF
SOCIAL MED
IA IN
CUSTOMER
SUPPORT
![Page 2: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/2.jpg)
CUSTOMER SUPPORT BEFORE SOCIAL MEDIA
• Phone• Email• Fax• Post
![Page 3: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/3.jpg)
CUSTOMER SUPPORT SHIFTS
![Page 4: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/4.jpg)
WHY IS IT BAD
Customers contacting you through social media expect immediate assistance
![Page 5: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/5.jpg)
WHY IS IT GOOD?
![Page 6: Zuzana Bednarikova - Growing importance of social media in customer support](https://reader035.vdocuments.us/reader035/viewer/2022070519/58f389261a28ab83088b4599/html5/thumbnails/6.jpg)
LEARN HOW TO DEAL WITH NEGATIVE FEEDBACK AND USE IT