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Your Health Care Choices
Diversity Liaison, Public Health
Alberta Health Services - Calgary Zone
June 2015
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Today’s Talk
• How to stay healthy
• What are the health care choices
• Where to get health information/services
• How to get health care interpretationservices
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Stay Healthy
• What is health for you?
• How can you stay healthy?
• What is good for your health?
It is your health, take good care of it!
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When you are sick…
Call Health Link Alberta
• 24/7 Anytime
Go to Family Doctor
• Appointmentneeded
Go to Walk-In Clinic
• No appointment
Go to Urgent Care Centre
• No appointment
Go to Hospital Emergency Department
• No appointment
Very Sick!
or or
oror
Go to Pharmacist
• No appointment
oror
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Health Link Alberta
Health Information
Health programs/services
Nurse Advice
www.myhealth.Alberta.ca
Free Confidential
Multi languages
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When to call Health Link…
Anything about health:• Information• Questions• Find a family doctor• Find out what to do or where to go
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How to Call Health Link…
1. Dial 811
2. Press 1 to find a doctor or ask health services
3. Press 2 to speak to a nurse for health advice
4. Say “ I speak (your language) ” 3 times
5. Wait until an interpreter speaks to you in your language
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Interpreter
• What does an interpreter do?
• Your language interpreter English
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After-Hour Clinic
• Several clinics in Calgary
• Must call Health Link Alberta 811
• Talk to a nurse (press 2)
• *Care instruction determined by the nurse
• Minor pressing health needs (e.g. infection)
• Record sent back to your family doctor
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Family doctor
• Who has a family doctor?
• Why is it important to have a family doctor?
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Family Doctor
• See you every year
• Know your family
• Give advice
• Prevent illnesses
• Connect you to other doctors
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When you see your doctor
• Tell your doctor about your health problems
• Write notes
• Tell your doctor when you do not understand
• Discuss your care choices and risks
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Family doctor- Prepare yourself
• Call to make an appointment
• Be early to your appointment
• First appointment
– Be ready to talk about your health and
your family history– Bring your health records
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Family Doctor
How to find a family doctor…• Register or search
www.calgaryareadocs.com• Call Health Link 811• Look at college of physicians web site
www.cpsa.ab.ca/physiciansearch/advancedsearch.aspx
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Pharmacist• always go to the same pharmacist• renew your prescription for current, ongoing therapy• review your dosage • assess cold / cough symptoms and offer treatment• help you with over-the-counter medications • give advice on vitamins / natural health products
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Pharmacist• design programs:
1. Obesity
2. Tobacco reduction
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Walk-In Clinic
• How to find a Walk-In Clinic?
• Why/ when should we go there?
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Urgent Care Centre
• Minor emergency services (broken bones, stitches, infections)
• No appointment needed• Sickest people are seen
first
Sheldon M. Chumir Health Centre
12 Ave & 4 St South WestOpen 24/7
South Calgary Health Centre
31 Sunpark Plaza South EastOpen 8 am to 10 pm 365 days a year
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Going to the Hospital
• Ambulance
• Emergency Department:
Sickest people are seen first
• Life threatening medical problems
9-1-1
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Calgary Hospitals/Emergencies
Alberta Children’s Hospital
North West
North West
North East
Rockyview General Hospital
South East
Foothills Hospital
Peter Lougheed Centre
South Health Campus
South West
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Calgary Emergency Wait Times
Click here
Alberta Health Services Website, www.albertahealthservices.ca
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Calgary Emergency Wait Times
• Estimated time ONLY
• Updated every 2 min
• Shows both Emergency Departments and Urgent Care Centres
• Wait time = From the time
you get assessed by a nurse to the time you meet a doctor to talk about your concern.
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Other Health Care Services
Other
Health Care
Services
Exercise Programs
Specialized HealthPrograms
Mental HealthServices
Laboratories
Physiotherapy
OptometristsAcupunctureNaturopathsChiropractors
Pharmacies
Dentists
Home Care
Public HealthServices
Health EducationClasses
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Interpretation at Alberta Health Services
• Free• Over the phone interpretation• 24 hours a day, 7 days a week in 200 languages• Ask the staff to arrange it for you
Strictly confidential NO COST!
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Health Care Choices
In the order of urgency:
• Health Link Alberta / After-Hour Clinic…
• Pharmacist
• Family Doctor / Walk-In Clinic
• Urgent Care Centre
• Emergencies
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谢谢
Thank you
Cám ơn