www.unilog.comwww.amigolog.com Salesforce – Vocalcom CTI Adapter 1September 2011
Salesforce - Vocalcom CTI Adapter2011
AMIGOLOG SAS10 rue de la Charité, 69 002 LYON FRANCETél : 04 78 42 31 47Web : www.amigolog.com
www.unilog.comwww.amigolog.com Salesforce – Vocalcom CTI Adapter 2September 2011
Agenda
The Salesforce / Vocalcom CTI Adapter
Screenshots
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Connecting to Hermès
Agents connect from Salesforce by entering their Hermès ID and their phone extension.
www.unilog.comwww.amigolog.com Salesforce – Vocalcom CTI Adapter 4September 2011
Outbound calls
All phone numbers can be dialed directly from Salesforce.
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Inbound calls
Information displayed during the call.
www.unilog.comwww.amigolog.com Salesforce – Vocalcom CTI Adapter 6September 2011
Inbound calls
Screen pops are displayed as the agent hang up the call according to the call center parameters.
If an account or contact was found, its details displayed automatically on the softphone layout,
When no account or contact has been recongnized :
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Inbound calls
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Hold and retrieve
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Call transfers
All transfer possibilities
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Conferences
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Call results
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Call logs
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Christian FRANIATTEPrésident 10 rue de la Charité69002 LyonMobile : 06 78 91 04 [email protected]
Contacts
Mehdi DJERADSernior CRM Business AnalystManager CRM & BI10 rue de la Charité69002 LyonMobile : 06 85 07 97 [email protected]