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IT Infrastructure Optimization & Management
Solutions
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AGENDA
1. WSSB Company Profile
2. What are the Problems of Today’s IT
Management
3. How to manage IT Infrastructure
4. Success Stories and ROI
5. Q & A
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1. WSSB Company Profile
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Incorporated Date: April 2005Total workforce: 38 peopleProduct Support: 100% local supportTotal Customer Based: 85Total Managed PC: 90,000 unitsMOF Registration: 040100, 210101, 210102
210103, 210104, 210105, 210106
Customer Based
5
12
25
40
05 06 07 08
57
79
09 10 11
85
Staff Structure
55%32%
8%5%
TechnicalSalesFinanceDirector
WSSB Background
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WSSB New Office
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Products & Services
WORLDTECH SOLUTIONS SDN BHD (WSSB)
IP Management(IPM)
Sole Distributor
Desktop Virtualization Software (DVS)Sole Distributor
Desktop Management Software (DMS)Sole Distributor
Network Monitoring Software (NMS)
Solution Provider
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Worldtech Solutions MissionWorldtech Solutions MissionInternational Product, Local SupportInternational Product, Local Support
United States - Atlanta
Japan
Malaysia, Singapore, BruneiSole Distributor – WSSB
United Kingdom & France China
Korea Principal - Medialand
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Customers in Malaysia
Financial Institution (FSI)
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Enterprise, Manufacturing & Education
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Government Sector
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2. What are the Problems of Today’s IT Management
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How many total asset it my organization?
Is my assets and license accurately
track?
How do I manage my branch offices?
Is my branch connection measured
and fully utilized?
Do I know my servers status? Can I keep track
it LIVE?
Is the our desktops, network
& servers safe?
How can I bring up the performance or KPI of IT Services?
Do I know who is in the network? Are they authorized?
How do I reduce IT
operation costs?
IT Manager – “How do I spend more time on important vs. urgent tasks?”
IT Manager
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IT Complexity And Cost
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Current IT Challenges
Prevent attacks, viruses, spam, etc.Address evolving threatsPatch managementProvide secure access
GrowthCustomer serviceRegulatory complianceDevice managementVarying skill setsMobility
PC maintenanceServer sprawlLegacy platformsDeployment and maintenanceIdentity managementSoftware updates
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3. How We Manage IT Infrastructure?
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Key Components in IT Infrastructure
IP Management &
Network Monitoring
Desktop
Management
Server & Network
Monitoring
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Desktop Management – Why?
administrators administrators automateautomate, , standardizestandardize, , securesecure and and auditaudit
activitiesactivities
Automate?Automate? installing softwareinstalling software, , patchespatches and and service packsservice packs to to
client computersclient computers
Standardize?Standardize? applying uniform configurations such as wallpapers, applying uniform configurations such as wallpapers,
shortcuts, printershortcuts, printer
Secure?Secure? applying security policies in client computers ; e.g applying security policies in client computers ; e.g
restricting USB drive and unauthorized softwarerestricting USB drive and unauthorized software
Audit?Audit? completing hardware/software inventories, license completing hardware/software inventories, license
compliance details, detecting prohibited software usage in network compliance details, detecting prohibited software usage in network
systems, etcsystems, etc
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Software & HardwareInventory
Report Designer
SoftwareDistribution
InternetMonitoring and
SoftwareMetering
Remote ControlHelpdesk
WindowsPatches Management
Policy Control
Device SecurityManagement
PC Security Features Asset Management Features
TCO!stream All-In-One Suite
Software Piracy
Data Leakage
PC Policy Standardization
Windows vulnerability
High SW CAPEX cost
Internet activities
Staff KPI &
productivities
Consolidation of PC management report
Travelling cost and downtime
How? – TCO!stream DMS
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PC Security Mgmt. + IT Asset Mgmt.
Integration of IT Asset Management and PC Security Management
•Software/Hardware Inventory
IT Asset Management
PC Security Management
•Centralized management.•Cost saving to purchase a Integrated Total Solution.•Reduce network traffic and system load by sharing 1 integrated client agent.•Integrated reports in a integrated console.•Control security policies by person, department and group based on IT Asset Information.
Effect of Integration
•Windows Patch Mgmt.
•Policy Control
•Device Security Mgmt.
•Software Distribution
•Internet Monitoring and Software Metering
•Remote Control
•Helpdesk
•Report Designer
TCO!STREAM - EASY, POWERFUL, LIGHT, ALL-IN-ONE DMS SOLUTION
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Why? – TCO!stream
Ease of use? Ease of use?
Basic user understanding. Don’t need high-level certificationBasic user understanding. Don’t need high-level certification
Quick and easy installation? Quick and easy installation?
Very straight forward and single file agentVery straight forward and single file agent
Desktop oriented? Desktop oriented?
User-friendly interface and wizard methodologyUser-friendly interface and wizard methodology
Balanced features? Balanced features?
Complete of PC management – Asset Management, PC Security, Helpdesk & Complete of PC management – Asset Management, PC Security, Helpdesk &
ReportsReports
Low cost of ownership? Low cost of ownership?
TCO!stream license is one time cost, simple implementation & low training TCO!stream license is one time cost, simple implementation & low training
curvecurve
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IP Management – Why?
administrators administrators identifiedidentified, , managemanage, , securesecure and and
record record activitiesactivities
Identified?Identified? Real time IP Management and identified IP Real time IP Management and identified IP
user user
Manage?Manage? IP address assignation and prevent un IP address assignation and prevent un
authorize user in the networkauthorize user in the network
Secure?Secure? Control authorize access, Prevent IP Conflict Control authorize access, Prevent IP Conflict
and Duplication IP and Duplication IP
Report?Report? Complete IP event records such as IP Conflict, IP Complete IP event records such as IP Conflict, IP
Changes, MAC Changes and etcs..Changes, MAC Changes and etcs..
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How? – TCO!secuIP IPM
Identified
Manage
Secure
Report
•Control IP usage
•Prevent IP Conflict
•Worm Preventions
•Protect critical Network
Devices
•IP / MAC Event Management
•IP Usage Reports
•Device classification
•Centralize IP Management
•Restrict Un authorize
IP / MAC
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Network Monitoring – Why?
administrators can administrators can locatelocate, , monitormonitor, , alertalert and and
report report server information easilyserver information easily
Located?Located? Mapping of network devices base on multiple Mapping of network devices base on multiple
hierarchy hierarchy
Monitoring?Monitoring? Monitoring devices status, utilization and Monitoring devices status, utilization and
system logssystem logs
Alert?Alert? Instant notified before or during devices failure Instant notified before or during devices failure
Report?Report? Complete reporting and summary reports base Complete reporting and summary reports base
on devices, groups, monthly and top 10on devices, groups, monthly and top 10
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How? – SLAN NMS
Manage all devices on
your network.
Consolidate network, hardware,
application and virtualization monitoring
Automatically baseline, monitor,
analyze, alert network failure in real time
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4. Success Stories
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Case Study 1: BSN
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1. Looking for solution to resolve/improve existing DMS Problems
Remote support can not work. Branches PC support cost too high and keep
increasing every year
Inaccurate PC inventory information
Time consuming and too difficult to generate or customize inventory report
Can not keep track and prevent game, on-line chatting, social network
application and software piracy issues
Unstructured PC policy standard
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21st Floor
WISMA BSN
DATA CENTRE
Bank Simpanan NasionalTCO!Stream Network Structure Overview
Background:
Year of Implementation: 2007
Total Agent Installed: 5,300 Total Branches: 385
Top Server: 3 main servers 12 staging servers nationwide
Branches Network:IPVPN concept (ADSL technology)
Operating System Installed: Windows XP Windows 2000 Server Windows 2003 Server Windows 2008 Server Windows 7
Tower 2
CoreSwitch
FloorSwitch
`
User PC
`
User PC
Grd Floor
InternetRouterTCO!Stream Server
Firewall
Grd Floor
1st Floor
2nd Floor
FloorSwitch
`
User PC
`
User PC
4th Floor
6th Floor
7th Floor
9th Floor
10th Floor
12th Floor
13th Floor
15th Floor
18th Floor
19th Floor
20th Floor
5th Floor
17th Floor
16th Floor
14th Floor
11th Floor
8th Floor
FloorSwitch
`
User PC
`
User PC
FloorSwitch
`
User PC
`
User PC
22nd FloorAlorSetar `
User PCSwitch
Pulau Pinang `
User PCSwitch
Ipoh`
User PCSwitch
Shah Alam`
User PCSwitch
Seremban`
User PCSwitch
Melaka`
User PCSwitch
Johor Bharu`
User PCSwitch
Kuantan`
User PCSwitch
Kuala Terengganu `
User PCSwitch
Kota Kinabalu `
User PCSwitch
Kuching`
User PCSwitch
Kota Bharu`
User PCSwitch
IntranetRouter
128Kbps
128Kbps
128Kbps
128Kbps
128Kbps
128Kbps
BranchRouter Branch
Router
BranchRouter
BranchRouter
BranchRouter
BranchRouter
BranchRouter
BranchRouter
BranchRouter
BranchRouter Branch
Router
BranchRouter
IP VPN/MPLS
Staging Server
Staging ServerStaging Server
Staging Server
Staging ServerStaging Server
Staging Server
Staging Server
Staging Server
Staging Server
Staging Server
Staging Server
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Quantitative EffectQuantitative EffectItem Cost Remarks
ReducedCost
(OPEX)
Illegal S/W α
Investment(CAPEX)
Remote Service Call 1,080,000
Penalty RM10,000 per software
Travelling cost = RM100 x 45 people x 20days x 12m
Server
S/W Purchase (1,250,000)
H/W Installation (60,000)
Gain Versus Investment 358,000 First Year Saving
S/W Installation, Patches Update 108,000
Physical Inventory 480,000
Courier, CD, manpower cost= RM100 x 45 people x 2 times x 12m
New Staffs Recruitment Salary= RM2,000/month x 20 people x 12m
Productivity α
Sub Total 1,668,000 + 2α
Immediate diagnosis
Cost reduction in the following year
TCO!stream (5,300 license)
Sub Total (1,310,000)
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Qualitative EffectQualitative EffectItem Before TCO After TCO Expected Effect
Average time for remote diagnosis
1 day / incident ImmediatelyReduced user
dissatisfaction
Asset Management
Physical InventoryAutomatic Inventory
informationReduced time/cost
S/W & Patches Upgrade
On-site Visit Remote Deployment Reduced time/cost
Problem Log -Problem management by Historical records
Prevent same
problem
PC Audit &Mgnt Report
1 month plus by
Manual modificationLess than 15 minutes
Quicker & accurate decision making
ProcessingCapability
20% 90% Improved productivity
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Summary
If You Have Ideas, We Can ShareIf You Have Ideas, We Can Share
If You Have Problems, We Can HelpIf You Have Problems, We Can Help
If You Need Support, We’ll Be ThereIf You Need Support, We’ll Be There
Thank you Very Much!Thank you Very Much!
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5. Questions & Answers