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Workshop User Experience Design IIILecturer: Alexander Wiethoff Tutorials and Organization: Beat Rossmy and Hanna Schneider External Lecturers: Veronika Ritzer (BMW Group) and Marin Zec (CDTM)
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Intro Lecture & User Research
Monday Tuesday Wednesday Thursday Friday
Week 1
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User Research
Monday Tuesday Wednesday Thursday Friday
Week 1
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Data Analysis + UX Methods
Monday Tuesday Wednesday Thursday Friday
Week 1
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Monday Tuesday Wednesday Thursday Friday
Week 1
UX Ideation Tools
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Storyboard & Mid Presentation
Monday Tuesday Wednesday Thursday Friday
Week 2
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Prototyping Lecture & Planning
Monday Tuesday Wednesday Thursday Friday
Week 2
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Video Prototyping
Monday Tuesday Wednesday Thursday Friday
Week 2
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Review & Start-Up Lightning Talk
Monday Tuesday Wednesday Thursday Friday
Week 2
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Monday Tuesday Wednesday Thursday Friday
Final Presentations
Week 2
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Part 1: User/Design Research
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User-experience design
Industrial design
Human-computer interaction
Human factors
Usability engineering
User Interface engineering
Communication design
Information architecture
Interaction design
source [3]
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© Alexander Wiethoff 2013
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© Alexander Wiethoff 2013
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© IMAGO Design
UX Research: In context observations
© IMAGO Design
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© IMAGO Design
UX Research: Seeing through peoples eyes
© IMAGO Design
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© IMAGO Design
UX Research: Scouting Technology Opportunities…
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© IMAGO Design
UX Research: Aim at Problems and Latent Design Opportunities
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Personas
http://www.altag.net/wp-content/uploads/2015/02/personas.jpg
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infrequent users
expert users
frequent users
novice users
source: [7]
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011 15
source: [8]
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011
ANALYSIS Definition of the system What is the problem?
EVALUATION Possible alternatives What future do we want?
SYNTHESIS Design of final solutions What do we implement?
brief
solution
The designer is an ‘executor’
The designer is a ‘story-teller’
The designer is a ‘problem-scouter’
Jonas, Generative tools, 2001!
16
source: [4]
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011 wikimedia creative commons
Standard Observation Tools:
Tools of Trade:
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011
Interviews
Unstructured - are not directed by a script. Rich but not replicable. Structured - are tightly scripted, often like a questionnaire. Replicable but may lack richness.
Semi-structured - guided by a script but interesting issues can be explored in more depth. Can provide a good balance between richness and replicability.
45
source: [8]
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011
Running the interview
• Introduction – introduce yourself, explain the goals of the interview, reassure about the ethical issues, ask to record, present any informed consent form.
• Warm-up – make first questions easy and non-threatening.
• Main body – present questions in a logical order
• A cool-off period – include a few easy questions to defuse tension at the end
• Closure – thank interviewee, signal the end, e.g, switch recorder off.
47
source: [8]
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LMU München – Medieninformatik – Alexander Wiethoff + Andreas Butz – Interaction Design – SS2011
Structuring frameworks to guide observation
• - The person. Who? - The place. Where?- The thing. What?
• The Goetz and LeCompte (1984) framework:- Who is present? - What is their role? - What is happening? - When does the activity occur?- Where is it happening? - Why is it happening? - How is the activity organized?
63
source: [8]
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http://i.dailymail.co.uk/i/pix/2014/03/05/article-2573779-1C0EA62500000578-447_634x956.jpg
Empathic Exploration
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Emphatic Exploration
1.) Try it yourself 2.) Watch yourself while trying 3.) Watch others while trying
4.) Talk to others 5.) Document experiences
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Day 1: Morning Session:
1.) Introduction Lecture & Marshmallow Challenge
2.) 5 Minute Presentations
Afternoon Session: 3.) UX Research in the Field
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To Get 6 ECTS:
1.) Mandatory attendance 2.) Presentations (two with guests)
3.) Be an active member of your team 4.) Hand in the presentations and the video prototype
5.) Document, Document, Document
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Blog:
1.) http://conceptdevelopmentlmu.wordpress.com *each team creates an account @ wordpress.com
* use this suffix: cd2018x (x is your team no.) * all accounts will get access to create posts
2.) Three posts: User Research, Concept, Videoprototype
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First Blog Post
* one photo & about 150 words abstract *categories: WS1718; User Research, Team X
* deadline: Wednesday 23:59
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After the presentation:
Do field research (today & tomorrow & wed) Gather back here: Thursday 9:00 A 014 (c.t.)
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Thursday Bring:
* Videos & Audio (5 good Images per team) * Each team one laptop with the data
* Transcript interviews (printed and PDF) * Camera (one per team)
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References:
[1] Buxton, W. Sketching User Experiences, Morgan Kaufmann 2007. [2] Blom, J & Chipchase, J : Contextual and cultural challenges for user mobility research, ACM Press 2005. [3] CHI´10 Panel Discussion on User Research, 2010. [4] Copenhagen Institute of Interaction Design, User Research Workshop 2008. [5] Jonas, W. A Scenario for Design, MIT Press 2001. [6] Norman, D. The Psychology of Everyday Things, Basic Books 1988. [7] Moggridge, B. Designing Interactions, MIT Press, 2006. [8] Rogers, Y., Preece, J. & Sharp, H. Interaction Design, Wiley & Sons 2011. [9] Saffer, D. Designing for Interaction, New Riders 2009. [10] Walonick, D. Survival Statistics, 2004.
Thanks & Have Fun!