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Workplaces that treat people with dignity and respect
Reviewing the OHS consequences of Separate Bundle Delivery (SBD)
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Our team
Andrea Shaw Philip Meyer Rwth Stuckey
Workplaces that treat people with dignity and respect
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Project purpose
To review the OHS consequences of SBD
Investigate the risks associated with a change to SBD from current delivery systems.
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We examined:
The delivery equipment designs and modifications proposed
Work organisation issues Work environment issues Procedures and practices
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Our method
Step 1 - Analyse material provided by CEPU
Step 2 - Examine the equipment and observe the trials
Step 3 - Consult with relevant CEPU members and Australia Post staff
Step 4 - Prepare a briefing on our preliminary findings
Step 5 - Prepare a project report
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Workplaces that treat people with dignity and respect
Ergonomics (or human factors) is the scientific discipline concerned with the understanding of the interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimise human well being and overall system performance.
IEA
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Survey of trial participants
49 interviews (46 men) Ave 8.94 years of service Ave 7.62 years on AP motorbike 39 (80%) full time 41 right-handed
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Locations
NSW– Seven Hills – 6– Lakemba – 15
Queensland– Heathwood – 6– Ashfield – 4
Victoria– Waverley – 12– Seaford - 6
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Organisational environment
Work environment
Equipment
PDO
Eg motorbike, bag, helmet
Eg roads, outdoors, DC
Eg work systems, procedures
External environmentEg industrial relations, OHS legislation, market position, business strategy
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Equipment
Environment
Organisation
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Organisational systems
Payment system discourages breaks Payment system encourages haste
and shortcuts Differential impact on DODOs and
permanent employees Design process flawed Reliance on administrative controls
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Work systems
Data about Single Bundle Delivery? Missorts in sequenced mail
– Not evident until on round
Alternative methods for merging sequenced and residue mail?
Change in timing of delivery– On the road at high risk times
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Work procedures
Throwing off large letters upside down– Adds to cognitive load in sorting and
delivery (reading upside down)
Dealing with missorts– Reduces service quality
Longer outdoors, shorter indoors – 0.77 longer outdoors, 1.12 shorter
indoors
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Reading upside down
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MODAPTS for delivery
Single bundle: 1 A4 and 1 DL letter = 5.340 seconds
Separate bundle: 1 A4 and 1 DL letter = 8.011 seconds
50% increase in time when delivering both sequenced and residue mail
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Workload assessment
Mental demand: 3.21 Physical demand: 3.04 Hurried or rushed: 2.69 Success: 3.94 Hard work: 3.42 Frustration: 2.81
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Indoor work
Unrealistic times for throwing off– Eg expectation that splitting
round into two will not increase time needed for throwing off
Timing of breaks does not allow for rest and nourishment
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Outdoor work
Increased time to deliver – increases exposure to environmental conditions
MSD risks increased Limited opportunity for breaks No prescribed times for breaks
Workplaces that treat people with dignity and respect
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Bending
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Twisting
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Twisting and reaching
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Reaching sideways
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Reaching behind
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Hand movements
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Motorcycle
Previous design problems exacerbated by SBD
Bag obscures speedometer
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Bag design
Residue mail does not stay in order – return to DC for next day
Mail more exposed to the elements (eg rain)
More frequent replenishment from panniers
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Equipment
Environment
Organisation