Download - Workplace Skills Series: Attendance and Self-presentation, Career Advancement, and Communications
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Workplace Skills: Do you have the skills that your new employer wants?
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Workplace Skills by Illinois workNet is licensed under a Creative Commons Attribution-Non-Commercial 4.0 International License.
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In this session:
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Attendance and Self-Presentation
http://www2.illinoisworknet.com/Qualify/Pages/attendance-selfpresentation.aspx
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Attendance
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http://www.gcflearnfree.org/jobsuccess/2 http://www.ehow.com/how_4947376_improve-attendance-work.html#ixzz2YxeEEUJA
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Professionalism
• Appearance
• Demonstrate self-control
• Substance abuse
• Maintain a positive attitude
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http://www.workrelationships.co.uk/dos-donts-office-etiquette.html http://www.mindtools.com/pages/article/professionalism.htm http://www.businessmanagementdaily.com/glp/28411/14-Tips-on-Business-Etiquette.html
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Self-Presentation
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Things to RememberAttendance is about dependability to keep an organization running smoothly.
Professionalism is how you present yourself - the way you speak, appearance, your subject knowledge, and how you handle interactions with others.
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Career Advancement
• http://www2.illinoisworknet.com/Qualify/Pages/Career-Advancement.aspx
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Demonstrate an interest in learning
Participate in Training
Anticipate changes in work
Identify career interests
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Willingness to Learn
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Employability & Career Development
• Continue learning to keep technical skills and knowledge current.
• Maintain licensing, certification and credentialing requirements at the national, state and local levels to stay compliant with industry requirements.
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Developing & Mentoring (Management)
Encourage Self-Assessment
Enhance skills on the job
Promote Training
Support learning
Prepare for the future
Identify career issues
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http://www.mindtools.com/pages/article/newCDV_24.htm
http://www.mindtools.com/pages/article/newTMM_81.htm
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Things to RememberCareer Development will help you achieve goals and move up the ladder in your chosen career field.
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Communication
• http://www2.illinoisworknet.com/Qualify/Pages/Communications.aspx
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“The single biggest problem with communication is the illusion that it has taken place.”― George Bernard Shaw
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Listening
• Listening
• Two-Way Communication
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http://www.mhhe.com/business/management/buildyourmanagementskills/updated_flash/topic13b/quiz.html
http://blogs-images.forbes.com/mikemyatt/files/2012/09/listen.jpg
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Speaking
• Persuasion and/or Influence
• Tone of Voice
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Phone Etiquette
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http://www.voicenation.com/resources/general-resources/article-library/the-complete-guide-to-phone-etiquette.shtml
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Body Language
• Eye Contact• Facial Expression• Posture• Gestures• Touch• Intensity• Timing• Sounds• Space
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https://blog.udemy.com/wp-content/uploads/2014/04/shutterstock_141958054-620x458.jpghttp://helpguide.org/mental/eq6_nonverbal_communication.htm
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Written Communications
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Informing
• Gathering and disseminating
• Keeping employees informed
• Updating information
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http://www.managementstudyguide.com/overcoming-communication-barriers.htm
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Clarifying Roles & Objectives
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http://www.biz-development.com/HumanResources/Basic-Skills/3.16.10.5.Workplace-Management-Clarifying-Roles-And-responsibilities.htm
• Explaining job duties
• Instructing
• Setting performance goals
• Linking tasks to organizational objectives
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Things to RememberListening involves being able to actively listen (not just hear) to understand your customers wants or needs and being able to deliver.
Speaking is not just the words, but how you say what you say.
Body Language encompasses everything else happening besides what is being spoken and can tell more than the words.
Written words require the most professionalism as there are no other indicators about the intent behind the words.
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Thank You for Attending
Watch for the news item about this webinar on www.illinoisworknet.com
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Sponsored by the Illinois Department of Commerce and Economic Opportunity (DCEO)
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