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Working with Navajos
Marshall Plummer, MBAArizona Public Service Company
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Today’s Schedule
Applications3:15-4:00
Break3:00-3:15
Behavioral Model1:15-3:00
Lunch Breaker1:00-1:15
Lunch12:00 pm -1:00
Behavioral Model Foundation
10:15-12:00
Break10:00-10:15
Icebreaker, Introductions and Learning Objectives8:00-10:00 am
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Icebreaker
Clans are specific people groups set by an individual’s maternal family lineage
Clans represent and result in social roles and responsibilities among Navajo People
Commonalities or relationships are normally established first before proceeding in discussions at any meeting
Attendees at today’s workshop are also members of clans and we will now proceed to talk about our commonalities, roles and responsibilities
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Our Strengths create competition . . .
. .and our weaknesses create community.
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“The actions of men are the best interpreters of their thoughts.”
JOHN LOCKE
Behavioral Model Foundation
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“Our songs, prayers and ceremonies, given to us by the Diyin Dine’e, have existed from time immemorial and remain unchanged, but we have.”
COMMISSION ON NAVAJO GOVERNMENT DEVELOPMENT
Behavioral Model Foundation
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“THE MOMENT YOU START THINKING DIFFERENTLY, YOUR WORLD CHANGES.”
DENNIS DEATONAuthor and Behavioral Scientist
Behavioral Model Foundation
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Understanding Context is Vital
People groups are best understood in a historical context as they see it
Organizations need to understand the historical and social structure of a people group in order to better appreciate the culture
Understandings then can be bridged between the cultures
Behavioral Model Foundation
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Theory of Navajo Culture Transition
Pre-1865 1865-1923 1923-2004
Behavioral Model Foundation
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Behavioral Models Supporting Theory
1. Ladder of Inference
2. Transactional Analysis
3. Language
4. Circles of Influence
5. Narrative Therapy
6. Demographics
Behavioral Model Foundation
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Ladder of Inference
“The data we select are real data”
“Our beliefs are based on real data”
“The truth is obvious”
“Our beliefs are truth”
Behavioral Model Foundation
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Western Thinking PopulationTraditionalists
Selected Data
Add Meanings
Make Assumptions
Draw Conclusions
Traditional Ceremonies tied to clans, land, environment, and health
Christianity and embracing of technology and all things newAdopt Beliefs
Take Actions
Ladder of Inference
Observable Data/ExperiencesStrong Clan/Family Relationships Loose Knit Family Relationships
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Transactional Analysis
PARENT
ADULT
CHILD
Behavioral Model Foundation
Government Navajos
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Implications using Transactional Analysis
Communications style in both formal and informal settings
Thinking through how to communicate with Navajo people
Setting and maintaining proper expectations
Establishing Trust
Behavioral Model Foundation
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Language of Owners and Victims
Owners - “I own the problem”, “I am responsible”, “Just do it”, “It is up to me”
Victims - “The BIA”, “The tribe”, “Columbus”, “It’s their fault”, “I am unsure”
Behavioral Model Applications
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Circles of Influence
OWNERS
Behavioral Model Foundation
Positive relationships are of high importance
VICTIMS
Relationships become more strained if they are not addressed
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Implications using Circles of Influence
The earlier you take ownership in relationship issues, trust can be strengthen
Recognize the need to build and maintain positive relationships
Be sensitive to your actions or issuing instructions that may result in the “victim”syndrome
Behavioral Model Foundation
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Narrative Therapy
“There is no reality; reality is what we create it to be”
Story telling
Unbundling and re-bundling
Foundation
Defines personalities
Behavioral Model Foundation
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Implications using Narrative Therapy
• Decision making may be slower but the details are more apt to be retained
• Systems and processes are evaluated, learnings are established, and corrections are made
• Sound foundations are re-established
Behavioral Model Foundation
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Demographics
Negative CharacteristicsSocial ProblemsLack of infrastructure (e.g. water electricity, bandwidth)Limited economic development
Positive CharacteristicsMore college graduatesLocal empowermentSustainable Nation incomeOwnership
Behavioral Model Foundation
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Implications using Demographics
• Ownership is being re-established, just need the opportunities
• Migration to areas outside of the reservation
• Partnership opportunities
• Our weaknesses can become our strengths
Behavioral Model Foundation
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General Navajo Personality Types
Traditional – Belief in Navajo Religious and Traditional Thinking
Western – Acceptance if not embracing of Christianity and Western Thinking
T/W – Blending of Traditional and Western Thinking
Behavioral Model Applications
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Traditional Thinking Descriptors
Sacred Mountains
Deities/Traditional Ceremonies
Clans
Communal Ownership
Sovereignty
Behavioral Model Applications
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Implications with “Traditional Thinkers”
Recognize the difference in decision making styles and speed
Recognize that physical space is important
Recognize that the environment has a major impact on behaviors
Recognize time is needed for traditional religious events
Behavioral Model Applications
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Western Thinking DescriptorsChristianity
Economics/Capitalism
Technologies
English as a prime language
More urbanized
Clan relationships less defined
Behavioral Model Applications
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Implications with “Western Thinkers”
Basically similar to Western society
Most will have a higher education level
Most are located close to or within towns and cities
May not have knowledge of traditional practices and language
Behavioral Model Applications
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T/W Thinking Descriptors
Native American Church
Pow-Wows
Blends traditional thinking with western thinking depending on the situation
Flexible and adaptable to changing cultural settings
Behavioral Model Applications
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Implications with “T/W Thinkers”
Most likely will operate from a “victim”viewpoint
Most likely will seek guidance externally
Proper accommodation for religious events
Behavioral Model Applications
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BehaviorsCommunication – verbal/visual
Work Ethics/Time/Policies
Government
Family/Community Sharing
Spatial Relationships
Etiquette
Behavioral Model Applications
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TransitionSelf Governance
Local Control
Courts
Taxes
Contracting of Federal Programs
Common/Traditional Law
Behavioral Model Applications
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“It is our hope . . . our children will learn and practice from our teachings . . . including the importance of using our history, songs, prayers, ceremonies and the Dine’ way.”
COMMISSION ON NAVJO GOVERNMENT DEVELOPMENT
Behavioral Model Applications
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“For as a man thinketh in his heart, so he is.”
Proverbs 23:7
Behavioral Model Applications
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For Further Information . . .
Marshall PlummerP. O. Box 1739Farmington, New Mexico 87499
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Working with Navajos
Marshall Plummer, MBAArizona Public Service Company