Download - Working Smarter: HR Exec Council
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Working Smarterthrough
Social Learning
Harold Jarchejarche.com
InternetTimeAlliance.com
1Wednesday, 16February, 2011
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84% of workers want to quit!
Steve Denning quoting 2010 “Manpower” survey
2Wednesday, 16February, 2011
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Artisans - Hierarchies - Networks
~19th C +/- 20th C 21st C
Work has Changed
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Self-publishingDistributed
Work
UnlimitedInformation
Internet
Hyperlinks subvert Hierarchies*
* cluetrain.com4Wednesday, 16February, 2011
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Photo: ma3t egypt
massdecentralized
social}
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Blind MonksExaminingthe
ElephantKM
OD
HR
Legal
Marketing Training
SOCIALMEDIA
Sales
IT
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http://flickr.com/photos/brianhendrix/
http://flickr.com/photos/8594424@N07/
work?
work!
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Work
Training&
Education
WorkLearning
Work is Learning& Learning is the Work
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increasing speed of access to knowledge
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Collaboration is social by nature
?
! ??
?! !
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Apprenticeship - Training - Collaboration
~19th C +/- 20th C 21st C
Organizational Learning
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Robert Kelley, CMU asked knowledge workers:
“What percentage of the knowledge you need to do your job
is stored in your own mind?”
75%
18%9%
1986
20061997
2011?12Wednesday, 16February, 2011
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What is the imporant work in our
organizations?
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http://commons.wikimedia.org/wiki/User:Mattes
simple work is getting automated
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http://www.flickr.com/photos/geekstats/5257099568
complicated work is getting
outsourced15Wednesday, 16February, 2011
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Where should we focus our attention& resources?
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http://www.flickr.com/photos/rcastag/ http://www.flickr.com/photos/chromatic
creative workand ...
... complex work
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H.L. Mencken
For every complex problem there is an answer that is
clear, simple
and wrong.18Wednesday, 16February, 2011
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TacitKnowledge
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Autonomy
Mastery
Sense of Purpose
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When We RemoveArtificial Boundaries
We Enable Innovation21Wednesday, 16February, 2011
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Training
SocialLearning
Cynefin framework by Dave Snowden
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we share tacit knowledge through conversation
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Working Sma!er
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Dependent:Instruction
Inter-dependent:
Social &Collaborative
Independent:Supported by
tools & information
PersonalKnowledge
Management
~90%
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I Seek
enha
nced
ser
endi
pity
network
We Share & Useideas
ideas
I Sense
PKM
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Source: Jane Hart - c4lpt.co.uk
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Source: Charles Jennings - charles-jennings.blogspot.com
Autonomy
Stra
tegi
c A
lignm
ent
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Source: Charles Jennings - duntroon.com29Wednesday, 16February, 2011
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Weak centralStrong distributed
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“Will what you’re about to share online offend, surprise, or shock your:
SpouseMother
Employer (current or future)Clients (current or future)
Business partners (current or future)CoworkersChildren
in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long
and hard before publishing your content.”
Mike Brown - brainzooming.com
Social Media Policy as Boundary
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Wiki as Attractor
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Source: Verna Allee - valuenetworks.com33Wednesday, 16February, 2011
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1) Collaborative Work enabled by Social Learning
2) Emergent(Next)
Practices
3) Tools &ProcessesMgt
WorkersCommunicating
& Connecting
weak central + strong distributed = social
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nomadic + collaborative
collective knowledge
IQ + EQ
diverse community vs. disciplined unity
the reality of virtual
Challenges for Leaders
m2ie.fr35Wednesday, 16February, 2011
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US Workforce in 2011
Opportunities:
growing
Source: Socialcast36Wednesday, 16February, 2011
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Wirearchy(Jon Husband)
a dynamic, multi-way flow of power & authority
based on
knowledge, trust, credibility and a focus on results
enabled by
interconnected people & technology37Wednesday, 16February, 2011
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LeadershipFramework
SocialLearning
CollaborativeWork
Working Smarter
Culture
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