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Developing a Professional Work Ethic
Basics of a strong work ethic and job commitment
Do the right thing
Exceed expectations
Assist others as part of your job
Remember that others are depending on you
Find your inner motivation [ Ing var Kamprad, Swedish hom e furn ish ing retai ler IKEA -
entrepreneur h igh o n w ork eth ics and comm itment , used
fathers reward for succeeding in studies when he was
seventeen]
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Being Dependable and Reliable
Keep track of your commitments
Manage expectations
Practice consistent attendance
Arrive early
workplace expert Stephen Viscusi , author ofBulletproof of Your Job, offers advice about keeping
a job and building a successful careerbulletproofing
you r job is al l about bui ld ing the r ight re lationship w i th
your boss !
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Managing your TimeIdentify time-wasting activities
Plan your day
Set priorities
Block distractions
Vary the type of tasks you perform
Be flexible
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Managing Stress
Remove yourself for sometime fro m stressful activities
Use stress to your advantage
Eat a snack
Get enough sleep ( avoid sleep debt ala debt trap!)
Engage in some physical activity
Use your support network
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n a n ng ro ess ona or space
ents
pace comfortable and inviting
space to support your workflow
iate lighting
nomic principles
ppropriate image
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Taking Advantage of Professional Opportunities
Keep your career goals in mind
Look for high-visibility opportunities
Meet key people
Attend training sessions
Accept unappealing tasks graciously
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Earning Recognition
Communicate about all your accomplishments
Give your boss talking points
Call attention to yourself by praising others
Seek unique tasks
Take advantage of promotional opportunities
Network across the organisation
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Developing Interpersonal Skills
Understanding professional Relationships
Cultivate strong professional relationships
because they :
provide a fulfilling work experience
Allow you to succeed
Provide the resources you need
Influence decisions
Help you find and keep a job
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Respecting Social Protocols
Respect how your organisation works
Follow the chain of command
Recognise communication channels and power centres
Acknowledge groups and cliques
Consider time and schedules
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Networking Professionally
Network before it is necessary
Look for networking opportunities
Distribute and collect business cards
Prepare to converse
Follow up with people you meet
Stay in touch
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Showing Basic Office Courtesies
Exchange pleasantries
Treat everyone with respect
Offer assistance
Honour others privacy
Respect shared areas and resources
Contribute when asked
Marshall Goldsmith, "What Got You Here Wont Get You There: How
Successful People Become Even more Successful identifies six basic
forms of bad manners : speaking when angry, focussing on the
negative, making excuses, claiming undeserved c redit , not l is tening
well and failing to express gratitude
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Socializing professionally
Keep your guard up
Limit the alcohol
Avoid uninvited guests
Rule out flirting
Approach people you do not know
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Displaying Optimism and Enthusiasm
Smile frequently
Show appreciation
Listen actively and reflectively
Support team efforts
Show a sense of humour
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Recovering from difficult Interpersonal Situations
Apologise in person
Time apologies carefully
Assume responsibility
Correct mistakes
Be patient- it is a great virtue and wins battles !
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Towards Ethical and Authentic Communications:
The discipline of Building Character
Ethical Decisions and Defining MomentsEthical Decisions: Choosing between two options one we
know to be right and the other wrong
Defining Moments: One which challenges us in a deeper
way by asking us to choose between two or more ideals in
which we deeply believe-such decisions rarely have onecorrect response-taken cumulatively over time, defining
moments form our individual character
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A guide to Defining Moments
For Individuals -> Understanding Who am I ?
what feelings and intuitions come into conflict in a
situation? Which values are most deeply rooted inmy life? What combinations of expediency and
shrewdness, coupled with imagination and
boldness, helps me communicate and implement
my personal understanding of wht is right ?
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For Managers of Work groups ->Who are We?
What are the other strong persuasive interpretationsof the ethics of the situation ?What point of view is
most likely to win a contest within the organisation ?
Have I orchestrated a process to convincingly
communicate and manifest the values I care about inmy organisation?
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For Company Executives-> Who is the company
?
Have I done all I can to secure my position and the
strength of the organisation ?
Have I thought creatively and boldly communicated my
thoughts about the role of my organisation in society
and its relationship with its stakeholders ?
What combinations of shrewdness, creativity and
tenacity will help me choose and communicate
convincingly my vision and transform this into a reality
?
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Case of Steve Lewis: a)clear about wanting to make a
career in Investment Banking and become a Partner in
the firm; b) wants to earn this position on merit
c)Was willing to put up with the long and arduous workof a first year analyst to meet his larger career goals
d) HisBackground: African-American
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Issue :
Steve Lewis-job in an investment banking firm in
ManhattanAsked one day if he could fly to St.Loius, Missouri,
eastern part of the US, in two days to help with a
presentation to an important prospective client, a state
treasurer who wants to see at least one blackprofessional at the meeting or else no chance of being
considered for the business deal ,
a)Whatshould Steve Lewis communicate to his
boss?
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an episode when his parents booked a
reservation in a restaurant that did not serve
blacksWhen they arrived the hostess told them there
had been a mistake..the reservation was lost
and they could not be seated
What does the mo ther do? ..
makes a new reservation in her maiden name(
his father was a famous athlete whose name
was widely recognised)..hostess books and iscompelled to give a seat when they arrive
Niccolo Machiavelli( ethical
pragmatist),Idealism untempered by realism
often does little to improve the world
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Face Vase
In this illusion the figure and the
ground are reversible in all ways
Percept ion is
indeed a reali tfor each one o
us !Smart and
Consc iousCommunication is
all abou t making
oth ers recept ive to
our p oin t of v iew
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Trayvon Martin could have been me 35 years
agoUS President Barack Obama , in the aftermath of the
controversial verdict of a Florida court acquitting the
teenaged Martins alleged killer, which has sparked a new
debate on race relations in AmericaCommunication impact is a
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