Windows Content Viewer App FAQs
Contents
How do I navigate in the Livedrive Windows app?
How do I select files?
How can I search for a file in my Livedrive account?
How can I download files?
How can I download an earlier version of a file?
How can I upload files / folders?
How do I move files or folders?
How do I rename files or folders?
How can I share files with friends or family?
How can I access files shared with me?
How can I send files to other applications from Livedrive?
How can I send files to Livedrive from other applications?
How can I log into a different account?
How can I make a new folder?
How can I pin a file or folder to Windows Start?
How can I watch a movie saved on Livedrive?
How can I listen to music stored on Livedrive?
How can I view a slideshow on Livedrive?
Why is my uploaded file not appearing on my Livedrive Windows app?
Which versions of Windows are supported by the Livedrive Windows Content Viewer app?
Will I be charged by my service provider for data usage when I use the Livedrive app?
How do I navigate in the Livedrive Windows app?
Basic navigation
In common with all universal Windows apps,
Livedrive has a main menu on the left hand
side. On a desktop or tablet, the menu is in
compact mode by default, like this:
The menu can be expanded by clicking or
tapping the top SplitView (“hamburger”) icon in
the top left:
On a phone, the menu is hidden entirely by
default but can be viewed anytime via the
hamburger icon.
The first 4 menu items (Devices, Briefcase, Sharing, Music) allow you to
further navigate to content pages where files and folders are represented
by icons. Clicking / tapping a folder icon will navigate down a level.
The back arrow next to the folder name at the top of any view can then be
used to navigate back up. Alternatively, use the down arrow next to the
folder name to view the full hierarchy and jump back several levels.
Application Bar
On many screens, further options are available from the Application Bar
(app bar) at the bottom. The app bar provides actions for the current folder
or multiple items selected within the current folder.
Click on the “see more” option (3 dots) to show the functions of the app bar
menu items and open the overflow menu.
Click/tap anywhere on the background to close this expanded app bar
view.
Note: the options in the app bar vary from screen to screen.
Context menu
In most views, right clicking or long pressing on any file or folder item will
bring up a context menu of actions to take on that individual item.
The items shown in the context menu depend on whether you are in the
Briefcase or a device view, and on the file type. The following picture
shows the full context menu for a music file in the Briefcase:
Other items will have a smaller subset of these options. Folders within the
Devices or Music views do not have a context menu.
Preview mode
If you click on an image, video or music file, the app will enter preview
mode where you can view the image, play the video or play the audio file.
In preview mode, the app bar has an Exit Preview button (x).
↑ back to contents
How do I select files?
To select one or more files or folders on your Livedrive account, right click
one of the desired items (or, if in touch mode, long press the file/folder icon)
to bring up the context menu. Then under Selection you can choose one of
Select File, Select Folder or Select All.
The current folder will then enter selection mode with selection check
boxes on each file icon. Files / folders can then be manually selected or
deselected.
When in selection mode, the Selection context menu (right click / long
press) includes the option to cancel the selection.
Alternatively, selection mode can be invoked by choosing the “see more”
option (3 dots) from the app bar. This brings up an overflow menu with the
options of Select Items or Select All (or Cancel Selection once in selection
mode).
↑ back to contents
How can I search for a file in my Livedrive account?
When in any view within Devices, the search icon on the app bar can be
used to bring up a search box. Simply type part of the filename and click
OK / tap Search to see results from all your devices.
A similar search across the Briefcase can be performed from any Briefcase
folder view.
↑ back to contents
How can I download files?
Method 1 – Using Selection mode
Select one or more files, then click/tap the Selected Items icon on the app
bar and choose Download. Alternatively, a right click or long press on a
selected item will allow download from the context menu.
You will then be asked to confirm before choosing where the file(s) will be
saved on your device. If any files of the same name already exist, the
newly downloaded filenames will have a number added.
Method 2 – single files
To download a single document file (not a media file), you can simply click
or tap it to bring up the download (Save As) dialogue. Duplicate filenames
will need confirmation to overwrite existing files.
You can also download a media file from the app bar when in preview
mode; again this brings up a Save As dialogue.
Note that folders cannot be downloaded in this version of the app.
↑ back to contents
How can I download an earlier version of a file?
Simply right click or long press the file and select “Previous version” from
the context menu to see the different versions of the file and when they
were modified. Simply click / tap the version you want and choose where to
save it in the normal way.
Only one version of a single file can be downloaded at a time.
↑ back to contents
How can I upload files / folders?
You can only upload to the Briefcase.
First navigate to the desired folder within the Briefcase. If necessary a new
folder can be created using the “Create Folder” option in the app bar.
Then select the “Upload” icon on the far left of the app bar. You will then
see a dialogue allowing you to select one or more files from your device.
Once all desired files are selected, click or press “Open” and the files will
be uploaded. You may need to select “Refresh” from the application bar to
see the uploaded files.
To upload a folder, navigate to the desired location in the Briefcase and
then select Upload Folder from the Folder Options menu in the app bar.
Note that this may take a long time if the folder contains a lot of data.
↑ back to contents
How do I move files or folders?
Files and folders can only be moved within the Briefcase.
First select all the files or folders to be moved. Then click or tap the
“Selected Items” icon in the application bar and choose “Move”. You will
then be shown a dialogue letting you choose the desired destination folder
within the Briefcase. Click or tap “Move” to complete the operation.
↑ back to contents
How do I rename files or folders?
Only files and folders stored within the Briefcase can be renamed.
Simply right click or long press the file or folder and select “Rename” from
the context menu. Type the new name into the dialogue box and click/tap
OK to complete the operation.
↑ back to contents
How can I share files with friends or family?
You can share any individual file or folder stored in your Briefcase. Sharing
a folder will also share any files or folders within it.
Simply right click or long press the file or folder and select Share > Share
with Livedrive from the context menu. You will then be able to add the
names and email addresses of people to share with, or select people from
a list of those you’ve shared with before.
Note that at least one recipient must be selected.
There is also an option to import contacts, which lets you search for
contacts in your Windows address book.
↑ back to contents
How can I access files shared with me?
To access files which have been shared with you on Livedrive, simply
select "Sharing" from the main SplitView menu.
A list of friends who have shared files with you will be displayed. Select a
person to list the files they shared. You can then select and download
these files in the normal way.
↑ back to contents
How can I send files to other applications from Livedrive?
You can send any individual file stored in your Briefcase to be opened in
another of your device’s apps (multiple files and folders cannot be sent to
other apps).
Simply right click or long press the file or folder and select Share > “Share
with app” from the context menu. Windows will open a list of installed apps.
When you select an app, the file will be downloaded and opened in that
app.
Note: this only works for Windows universal apps, not desktop programs.
↑ back to contents
How can I send files to Livedrive from other applications?
First, you need to be logged into the Livedrive app.
Most Windows apps will have a “Share” icon on their main SplitView menu
which can be clicked or tapped after selecting or opening files.
You can then choose Livedrive from the list of apps that appears; this will
let you choose a location in the Briefcase as a destination for the selected
file or files. Then click or press “Save” to upload the files.
Note, this functionality is not available for desktop programs.
↑ back to contents
How can I log into a different account?
To access a different Livedrive account, simply select “Log out” from the
main menu. You will then be returned to the Welcome screen where you
can log in to a different Livedrive account.
↑ back to contents
How can I make a new folder?
Simply go to your Briefcase and navigate to the area where you want the
new folder to be created. Then select “Create Folder” from the “Folder
Options” menu in the app bar, give the folder a name, and click / tap OK.
Note: you can only create new folders in the Briefcase.
↑ back to contents
How can I pin a file or folder to Windows Start?
You can pin images, videos or audio files to the Windows Start menu.
Click or tap the file to enter preview mode. Then select “Pin item” from the
app bar. Your file will now be displayed on your Windows Start menu.
A folder location can also be pinned. Click to enter the folder and then
select “Pin location” from the Folder Options menu in the app bar.
You can also pin a favourite slideshow. Once the slideshow is running,
select “Pin location” from the application bar.
↑ back to contents
How can I watch a movie saved on Livedrive?
To watch a video file stored on Livedrive through the Windows app, simply
find the file and click or press it. The video will open ready for you to watch,
with player controls.
To exit the video player, use the Exit Preview button (x) on the app bar.
↑ back to contents
How can I listen to music stored on Livedrive?
Finding Music
As well finding music files through normal navigation, the app allows you to
find music stored on your Livedrive account grouped by Artist, Album,
Genre or Year. Choose Music from the main menu to do this.
Within a given folder e.g. a genre, simply select all the required files and
then choose “Add selected music to playlist” from the Selected Items menu
in the app bar. You can then choose which playlist to add the music to.
To add all the music in the current folder to a playlist, use the “Select all”
option first. Any non-music files selected will be ignored when adding to the
playlist.
Music Player
The Music Player allows you to listen to playlists of music. It is accessible
at any time from the main menu.
The first time you enter Music Player it shows the default playlist. Clicking
or pressing the play icon will start or pause playback. There are also
controls to skip to the next or previous track as well as changing to looped
or shuffle play.
To create a new playlist, click / tap the Playlist icon in the bottom right of
the Music Player, then choose “Add playlist” and choose a name. Then go
ahead and find the music you want to add as described above.
To change the current playlist to another previously created one, select
“Choose Playlist” from the Playlist menu.
More music can be added to a playlist at any time, even while it is playing.
When a playlist is loaded into Music Player, you can re-order the tracks by
dragging them around. A track can be removed from the playlist by right
clicking / long pressing on it. These changes to the playlist will be saved
immediately.
A playlist can be permanently deleted by selecting “Delete playlist” from the
Playlist menu. Deleting the last playlist will cause an empty Default Playlist
to be created.
To quickly listen to a single audio file stored on Livedrive, simply find the
file and click on it. Playback controls will then appear.
↑ back to contents
How can I view a slideshow on Livedrive?
When you navigate to any folder containing images, you can click or tap
“Slideshow” from the app bar Folder Options menu to launch a slideshow of
all the images in the folder.
Once the slideshow is running, it will cycle through the images
automatically in a loop. If you are in touch mode, you can then swipe to
cycle through the images and also pinch to zoom in and out. In this mode,
the app bar has controls to pause/start the slideshow.
It’s also possible to have background music playing with the slideshow. If
any playlists are defined, the currently selected one will play. The app bar
allows you to turn the music off or choose a new playlist.
↑ back to contents
Why is my uploaded file not appearing on my Livedrive Windows app?
There are several possible reasons why a file may not appear on the
Windows app.
If you have just uploaded the file to Livedrive you should refresh the folder.
Click or tap "Refresh" from the app bar Folder Options menu and the
contents displayed by the app will be refreshed.
If the file is still missing from your computer, it may not have been uploaded
to Livedrive correctly. We would recommend uploading the file to Livedrive
again. If you continue to have problems please contact our support team at
support.livedrive.com
↑ back to contents
Which versions of Windows are supported by the Livedrive Windows Content Viewer app?
The Windows Content Viewer will run on Windows 10 or higher.
↑ back to contents
Will I be charged by my service provider for data usage when I use the Livedrive app?
If you are using the Windows app on a mobile data network rather than Wi-
Fi, you may be charged for usage. Most functions in the app use data, but
particularly the “Upload”, “Upload Folder”, “Download” and “Share with app”
options, as well as playing music or video through the app.
↑ back to contents