Why Does Your Sales Team Get Out of Bed in the Morning?Rewrite the Narrative | Activate True Ambition
Sales Managers: Let's awaken ourselves to two powerful truths.
Number One: You and your sales team are all motivated by 3 questions: "What defines
you?" "How do you perform your job?" and "Why do you get out of bed in the morning?"
Number Two: You have the power to construct a workplace narrative that both
redefines your team's professional identity and compounds their motivation.
By focusing on the What? the How? and the Why? of your sales reps' professional
identities, you can move beyond the motivational limits of tangible incentives and tap
into your sales force's most important drivers of sustained motivation and self-
empowerment.
Combined as one, these 3 elemental questions cut to the core of your sales team's
psyche. And in turn, they construct the intangible, internal psychological forces that
either externalize as tangible payoffs in performance or self-imposed limitations on such
achievement.
Usain Bolt once famously said: "I don't think limits." Here's how to compel your sales
team to do likewise.
The Ambition Circle: 3 Levels of Sales Force Motivation
The primary issue with most managerial approaches to motivation is an over-reliance on
external, "system-shocking" stimuli.
Sales managers tend to go for the visceral, rather than the ephemeral. And while
effective in the short-term, this approach ultimately proves devoid of long-term value
and gradually reduces in impact over time.
As a sales leader, your goal should be to develop an intrinsic, self-perpetuating
motivation within your people. As Jim Tressel once said, "the Hallmark of excellence,
the test of greatness, is consistency."
The greatest professionals in their fields are the ones unable to dial back their
commitment and intensity, regardless of situational appropriateness. You need to attack
the motivational triggers in your people at multiple levels to earn sustained results.
Here are the 3 levels at which to attack:
1. How: Incentivize Progress across Process.2. What: Leverage Efficiency via Teams.3. Why: Create an Inclusive “Why.”
Let's look at the guidebook for your attack.
Level 1: Incentivize Progress Across Process
How do you eat an elephant? One bite at a time.
The main idea here is to motivate employees to achieve progress on a certain process,
thus breaking down big picture trends in performance in a way that is easier to identify
and focus attention toward.
One method of implementing this approach is to build competitions and set expectations
around multiple metrics, ideally a pipeline superscore.
This method works by:
● Creating more opportunities for little wins, leading to increased engagement and opportunity for recognition.
● Reactivating employees milking large accounts by challenging them to improve their individual performance around a given process.
TLNT
Level 2: Leverage Efficiency Via Teams
Typically, managers transfer motivation to employees on a one-to-one basis, from the
manager to the rep. With team competitions, however, managers create the
environment for "Many-to-Many Motivation" (MMM).
The effect of MMM is increased motivation sources -- accountability not just towards
oneself or a manager, but to members on one's team striving for a similar reward.
Ideally your manager should have to spend minimal time motivating and more time
coaching. This tactic disperses the motivation onus from a few managers across the
greater salesforce.
All in all, the below graphic does an excellent job of showing why, from a motivation
standpoint, teams go farther, faster.
The Learning Chain
Level 3: Create an Inclusive "Why"
This first approach is predicated upon an emerging understand of human psychology,
which is finding that people work for Why, not What. The three over-arching ideas here
are:
● Simon Sinek’s TED Talk -- Great leaders inspire action by appealing to the inner "Why."
● Create a greater cause for your employees and champion it.● The intangible is more powerful than the tangible.
Step 1. Inspire action via "Why."
This first idea essentially encourages managers to focus on appealing to employees not
via an external "what" (Ex. Here's a $5000 commission you can earn) but by going for
the internal "why" (Ex. Be part of something bigger than yourself).
Step 2. Create a greater cause and champion it.
Note the preceding example -- "Be part of something bigger than yourself."
Your sales reps are always going to be driven by more money -- but when you
incorporate an ephemeral element, you add an extra layer of motivation that will give
your employees more motivation, more loyalty to your organization, and an edge over
your competition.
Step 3. Intangible > Tangible.
The old saying goes, "You can't take it with you" -- "it," of course, being money.
Records, similarly, were meant to be broken.
But when you give your employees something intangible -- the opportunity to leave a
legacy, to attain glory or lasting recognition -- you are extending beyond the barriers of
the tangible world and given them something more powerful to stive for.
Critical note: This approach has a multiplier effect with Millennials, who, studies show,
respond more to purpose-driven psychological incentives than mere financial incentives.
Executive Board
Form Your Narrative | Achieve True Ambition
Combining all three levels takes your team from the micro to the macro in terms of
intangible incentives.
Install these incentives and feel the plates shift beneath you as you create an apathy-
killing, talent-emboldening new narrative within your workplace.
Recapping the three levels of the Ambition Circle:
What: Characterize your employees as teammates, not individual sales reps.
How: Focus efforts on incentivizing consistent, small wins across teams.
Why: Instill a greater purpose.
End Result: A compelling story, created around a reachable goal.
It doesn't matter if you're a CSO, V.P. of Sales or Sales Rep. You can implement this
approach in your daily professional life.
Seize control of your future, set the example for your peers, and awaken the inner
ambition you've always had.
Feel free to leave comments and questions below, or shoot me an email at
[email protected]. Thanks for reading.