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Why Automating Your New Hire Process is Critical to Employee Experience
DJ Krebsbach, Chief of Staff to Boomi CEOPragnya Paramita, Senior Product Marketing Manager
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Today’s Agenda
Challenges In New Hire
Onboarding
Implementing Onboarding
Solution Accelerator at
Boomi
Outcomes, Key Lessons
Learned and What’s Next?
1 2 3
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51%
Employee Experience is Critical to Business Success
Onboarding
Promotion
Relocation
TravelNew Child
Sabbatical
Offboarding
Pre-hire24%
32%14%
Top Quartile Employee Experience
Bottom Quartile Employee Experience
Source: K. Dery and I. Sebastian, “Building Business Value With Employee Experience,” MIT CISR Research Briefing 17, no. 6 (June 2017).
% of Revenues from New Products and Services
introduced in the last two years
Industry-adjusted Net Promoter Score (NPS)
Twice The Innovation
Double the Customer Satisfaction
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Source: Gallup (2017), State of the American Workplace, http://news.gallup.com/reports/199961/state-american-workplace-report-2017.aspx
Getting it Right – That’s Another Story
Onboarding
Promotion
Relocation
TravelNew Child
Sabbatical
Offboarding
Pre-hire
Why is this so
disorganized?
Who can really
help me?
Only 12% of employees
strongly agree that their
organization does a
great job onboarding
new employees.
State of the American Workplace 2017
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A New HCM or ITSM Will Not Deliver Seamless Employee Experience
Human Resources
Manager
Finance IT
59%35%
Reality
Expectation
New HCM Platform Will Improve
Employee Experience
Source: "The Employee Experience Platform: A New Category Arrives”, Josh Bersin, Bersin by Deloitte, March 2019
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If there was a “system” or “app” that brought this together into one workflow, I’d probably be using it my entire first year in the company
"The Employee Experience Platform: A New Category Arrives”,
Josh Bersin, Bersin by Deloitte, March 2019
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Boomi Onboarding Solution Accelerator
Bring Together
Processes
Connect Application
and Data
Create a Single Version
of Truth
Without changing where you store your data…
Or how other teams do their day to day jobs
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Improving Employee Onboarding As a Part of Workforce Transformation
Yesterday’s Onboarding Today’s Onboarding
• Paper-based, Manual Process
• Siloed, Limited Communication
• Inconsistent, Unreliable Processes
• Disengaged Cold Start
• Online and Automated
• Two-way, Social and Collaborative
• Standardized and Connected Workflows
Across the Organization
• Excited New Employee
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Implementing Onboarding Solution Accelerator at BoomiDJ Krebsbach, Chief of Staff to CEO
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Unscalable Manual
Processes
Lack of Cross
Functional
Workflows
Inconsistent New
Hire Journey
Challenges During Boomi Onboarding
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-76Net
Promoter
Score
14 daysfor onboarded
employee to
reach 50%
productivity
92 daysto fully
provision
a new
employee
$500kcost in
potential
revenue
Real Impact of Poor Onboarding Process on the Business
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Getting Ready For Onboarding 1.0 - Focus
Pre-Hire Experience Day 1 Efficiencies Month 1 Productivity
Outcome:• Introduce New Hire to
Boomi Culture
• Get them Boomi Swag
• Set Up a Pre-hire
Activities Dashboard
Outcome:• Ensure New Hire has all
Items for Smooth Check-in
on Day 1
• Laptop is Configured for
“Grab and Go”
• Role and Team specific
Applications are pre-set up
Outcome:
• Smooth New Hire
journey post Week 1
• Provide badges for
Completing New Hire
Milestones
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List of Tasks and Activities To be Automated
Pre-boarding tasks
Background checks
Initiate I-9 Instructions
Sign At Will Employment & NDA Agreement
Sign Arbitration Agreement
Compliance and Ethics Policies
IT Fulfillment
Identity Authentication
IT Account Access
Workspace Request
Select Computer Accessories
Day 1 Prep
Day 1 Prep Checklist
New Hire Swag
Day 1
New Hire Check In
Complete Employee Profile on Workday
Setting up LMS Portal
Benefit Enrollment
Business Cards
Corporate Credit Card
New Hire Information & Toolkit
Payroll Access
30-60-90 Day Status
Onboarding complete
Managed by Dell Managed by Boomi Managed by Boomi Managed by Boomi Managed by Boomi
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Timeline for Go-Live for Onboarding 1.0
March April May June July August SeptemberAugust February
Scope &
Requirement
Gathering
Build
Integration
UAT
Go Live
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2017 2018
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Workday SalesforceHiring Manager
Approves, Denies, Cancels
Google AccountSalesforce
AccountZoom Account
Guru SmartsheetsBitbucketAccount
BoomiAtomSphere
ServiceNowTelecom Mobile
ServiceNowTelecom Special
Laptop Headsets Peripherals IntelliJ Sonar Crucible
BambooSecurity Badge
PhotoSalesloft DiscoverOrg ReferenceEdge CPQ
Gainsight Splunk Camouflage Datadog Zabbix Confluence
Before..
33 Days
11 Admins
27 Touchpoints
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Workday Salesforce
Hiring Manager Approves, Denies, Cancels
Google Account
Salesforce Account
Zoom Account
Guru SmartsheetsBitbucketAccount
BoomiAtomSphere
ServiceNowTelecom Mobile
ServiceNowTelecom Special
Laptop Headsets Peripherals IntelliJ Sonar Crucible
BambooSecurity Badge
PhotoSalesloft DiscoverOrg ReferenceEdge CPQ
Gainsight Splunk Camouflage Datadog Zabbix Confluence
After..
5 mins
2 Admins
27 Touchpoints
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Personalized, Self Service For Seamless Onboarding
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Streamlined Process For Hiring Managers and HR
• Increases productivity and visibility
• Provides transparency
• Reduces support time and costs
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$700k in cost savings
in six months
Dell Boomi Onboarding Results
92Net Promoter
Score
Minutesto onboard
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Placeholder footer text
Have a clear vision based on the
biggest pain point – North Star
Phase it Out – Rolling Deployments
work BEST
Test, Test, Test. Get Feedback
from EVERYONE during UAT
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Key Lessons Learned
Be Flexible – This solution will
GROW with your Organization
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What’s Next: Onboarding 2.0
Brand New Experience for
Employees
Metrics and Dashboard for
Internal Teams (HR&IT)
New Hiring Manager
Dashboards
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The faster and smarter path
to better business outcomes
QUESTIONS?