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Where Do I Fit? Admins in a Team Environment
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Learning Objectives
Identify the new role admins are playing in their organizations
Understand the new skill sets that must be developed
Recognize the need for strong business acumen Identify the abilities needed for leading and
managing a team Recognize the importance of seeing the big
picture and paying attention to the small details
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Your Changing Role
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Identifying Your Changing Role
Then NowSupporting one manager Supporting manyLocal focus (Usually co-located with manager/colleagues)
Global focus (Often remote/virtual managers/colleagues)
Autonomous individuals Collaborative teamsOften monoculture Culturally diverse and inclusive Communication face-to-face
Communication by e-mail/social media connections
Task-oriented Innovation-orientedGroup training by employer Individual development by
self-initiativeShort-term annual planning Daily adjustments and continual
flexibilityStructure and certainty Change and ambiguityMinimal technical skills required Proficiency in technological advances
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The ‘New’ Skills You Must Master
Business acumen and financial literacy Project management Relationship management Strategic decision-making competence “Anticipation” skills Technology skills
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What It Takes To Develop Your Business Acumen
Understanding the current economic realities Understanding the impact behind the “numbers” Recognizing the need for strategic initiative
development Realizing the importance of being competitive and
financially sound Understanding individual and team roles in support
of your organizational strategy
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A Skilled Admin Brings the Following to a Team Project:
Takes the project from inception through to completion
Manages time and budget Develops a collaborative team effort Leads by example and models behavior
expected of team members
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A Skilled Admin Brings the Following to a Team Project:
Demonstrates personal accountability Uses available resources effectively Demonstrates excellent follow-through and
follow-up skills Communicates in a confident and capable
manner
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When Project Managers Don’t Focus on People
Team members may hold back Stakeholders may either be disinterested or
disengaged Team leaders will complain about you behind
your back and the team will become negative and disengaged
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Actions You Can Take That Will Immediately Establish Your Authority, Boost Your Credibility and
Earn Respect … Even Without the Title!
Be fair and consistent Communicate effectively Don’t violate others’ time or trust Involve others Have an understanding of department
procedures Have a positive, enthusiastic attitude
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Actions You Can Take That Will Immediately Establish Your Authority, Boost Your Credibility and
Earn Respect … Even Without the Title!
Give recognition for a job well done Be proactive Do unpleasant duties right away—don’t
procrastinate Accept responsibility for mistakes Be respectful toward all
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Individual Activity
What assets have you seen in other managers or team leaders that you felt were positive and want to emulate?
What have you seen that you did not like? What skills do you feel you need to enhance to
make you more effective as you develop in this new admin role?
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Where Do I Fit? Admins in a Team Environment