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You
haverights
Whenyouuseahealthordisabilityservice
AllpeopleinNewZealandhavetheserights
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Whataremyrights?
InNewZealand,whenyouusea
healthordisabilityserviceyouhaverights.
tellsyouaboutyourrights
tellsyouhowtomakea complaintifyouarenot happywithaservice youreceive.
Thisbook:
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1. Tobetreatedwithrespect
2. Tobetreatedfairly
3. Todignityandindependence
4. Toreceivegoodcareand supportthatsuitsyourneeds
5. Tobetoldthingsinawayyou understand
6. Tobetoldeverythingyouneed toknowaboutyourcare andsupport
7. Tomakechoicesaboutyourcare andsupport
8. Tohavesupport
9. Todecideifyouwanttobepart oftraining,teachingorresearch
10.Tomakeacomplaint
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Youhavetherighttobetreatedwithrespect1.
Thismeans:
Youshouldbe treatedwell
Youshouldbe listenedto
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Youhavetherighttobetreatedwithrespect
Yourbeliefsandideasshouldberespected
Yourprivacyshouldberespected
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Youshouldbe treatedthesameasothers
Youshouldnotbeabusedortakenadvantageofwhenreceivingcareandsupport
2.Thismeans:
Youhavetherighttobetreatedfairly
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No-oneshoulduseyourthingsortakeyourmoneywithoutaskingyoufirst
Youshouldnotbemadetofeelyouhavetodothingsyoudon’twanttodo
Youhavetherighttobetreatedfairly
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Youshouldbetreatedinawaythatvaluesyouasaperson
3.Thismeans:
Youhavetherighttodignityandindependence
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Youshouldbesupportedtodoasmuchasyoucanforyourself
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Allthecareandsupportyoureceiveshouldberightforyou
Youshouldbeprovidedwithgoodcareandsupport
4.
Thismeans:
Youhavetherighttoreceivegoodcareandsupportthatsuitsyourneeds
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Youshouldreceivecareandsupportthatissafeforyouandhelpsyouliveagoodlife
Peopleshouldworktogethertohelpyou
Youhavetherighttoreceivegoodcareandsupportthatsuitsyourneeds
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Youshouldbespokentoinawayyouunderstand
Peopleshould checkthatyouhave understood
Peopleshould Peopleshould Peopleshould
Thismeans:
5.Youhavetherighttobetoldthingsinawayyouunderstand
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Peopleshouldusedifferentwaystoexplainthingstoyou-forexample;usepictureswritethingsdownusesignlanguagegethelpfrom
someonewhounderstandsyou
Youshouldbeabletotalkfreely,askquestionsandbetoldthetruth
Youhavetherighttobetoldthingsinawayyouunderstand
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Youshould betold:
Whatishappeningtoyou
Thismeans:
Youhavetherighttobetoldeverythingyouneedtoknowaboutyourcareandsupport
6.
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Whenyoucanexpecttoreceiveservices
Resultsofanytestsortreatment
Howmuchitwillcostyou
Whatchoicesyou canmake,andtheeffectofyourchoices
Youhavetherighttobetoldeverythingyouneedtoknowaboutyourcareandsupport
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Youshouldbe supportedtomakeyourownchoices
Sometimesotherpeoplemayhelpyoumakeyourchoices
Thismeans:
7. Youhavetherighttomakechoicesaboutyourcareandsupport
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Youcansay‘no’toreceivingcareandsupport
Youmaybestoppedfrommakingchoicesthataredangerousormayhurtothers
Youhavetherighttomakechoicesaboutyourcareandsupport
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Youcanhavesomeonewithyouwhenyoureceivecareandsupport
Thismeans:
8. Youhavetherighttohavesupport
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Youcanchoosewhowillsupportyouwhenyoureceivecareandsupport
Youhavetherighttohavesupport
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Ifyouareaskedtobepartoftrainingorresearch,itshouldbeexplainedtoyousoyoucandecideifyouwanttotakepartornot
Thismeans:
9.Youhavetherighttodecideifyouwanttobepartoftraining,teachingorresearch
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Ifyoudecidetotakepartintraining,teachingorresearchyoushouldbetreatedthesameaseveryoneelse
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Youcancomplainifyouarenothappywiththecareandsupportyoureceive
Peopleshouldlistentoyourconcerns,worriesorcomplaints
10.Thismeans:
Youhavetherighttomakeacomplaint
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Peopleshouldtellyouwhattheywilldoaboutyourcomplaintandbywhen
Iftheydonothelpyouwithyourcomplaintthereareotherpeopleyoucancontact
Youhavetherighttomakeacomplaint
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Moreaboutmakingacomplaint
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WhocanIask?
Ifyouarenothappywiththeservicesandsupportyoureceive,youcan:
Talktothepersonyouarenothappywith
Askyourfamilymemberorafriendtohelp youmakeacomplaint
Call0800555050andaskforaHealthand DisabilityAdvocatetohelpyou
Call0800112233tomakeacomplaint withtheHealthandDisability Commissioner
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WhyshouldImakeacomplaint?
Ifyoumakeacomplaint:
Peopleshouldtellyouwhattheydid andwhy,andtheymaysay‘sorry’if theywerewrong
Thingscanbechangedsothatthe wrongthingsthathappenedtoyou willnothappentoothers
Itwillhelppeoplewhosupportyouto learnanddoabetterjob
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Youwillnotbeintroubleifyoumakea complaintbecauseitisyourrightto makeacomplaint
Youshouldnotbetreateddifferently ifyoumakeacomplaint
Ifsomeonetreatsyoudifferentlyor tellsyouoffformakingacomplaint, youcanring0800555050and someonewillhelpyou
WillIbeintroubleifImakeacomplaint?
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HealthandDisabilityCommissionerTeToihauHauora,Hauatanga
Freephone:0800112233Fax:093731061
Email:[email protected]:www.hdc.org.nz
NationwideHealthandDisabilityAdvocacyNgaKaitautoko
Freephone:0800555050Fax:0800278776
Email:[email protected]