TLC MediaVirtual Office Support Services
When Doing It All By Yourself Keeps You From Getting It All Done By Deadline
More Work than Day
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Whatever the Office Problem,We Have a Virtual Solution!
Human Hat Rack
Roller Coaster
Stuck in the Gap
Buried by Details
Hi Tech, Bye Tech
All Webbed Up
TLC Media helps small growing businesses become more productive and profitable by working in the business so that the owner can work on the business. From the day-to-day detail work of office administration to customer management and support to custom web and presentation design, we do the urgent work of running the business so that our clients can focus on doing the important work of building their business.
Do you recognize any of these small business owners?
Human Hat Rack
Roller Coaster
Stuck in the Gap
How about these?
Buried by Details
High Tech / Bye Tech
All Webbed Up
SBO Profile: Human Hat RackBy choice or necessity, this is the only
person working in the business, which often results in the SBO trying to handle every facet of the business, or “wear all the hats at once”.
A solopreneur is a Human Hat Rack by necessity, while an operator who has trouble delegating is a HHR by choice.
Symptoms:– Busy without being productive– Unable to do anything at 100%– Runs out of hours in the day– Regards sleeping and eating as “taking
time away from the business”– Misses important events with friends and
family
When there’s too much work for one person to do, the simplest fix is to add a person.
A virtual assistant can take on a wide range of admin and customer duties, allowing the SBO to work ON their business instead of IN it.
TLC Answer: Another Head
SBO Profile: Roller CoasterThis SBO has a seasonal or fluctuating
business model with changing staffing and project requirements.
These changes often leave the business team over-staffed when work drops off or under-staffed when work picks up.
Symptoms:– Has trouble retaining part-time employees
because of irregular hours– Spends countless hours on training to get
ready for the busy season – every single cycle!
– Has to hire and train temps on a regular basis to get everything done
– Tired of managing payroll for regular, temp and part-time employees
As shock absorbers allow a vehicle to weather bumps and bangs, having a single contractor on call, available as needed and already trained and familiar with your business allows small businesses to weather their ups and downs.
TLC Answer: Shock Absorber
SBO Profile: Stuck in the GapGood News! The business is growing! But
the added work has pushed the SBO’s team into a staffing gap that threatens the growth curve.
They have more work than they can handle, but it’s not quite to where they can justify another full-time member.
Symptoms:– Busy, busy, busy!– Has periods of lots of overtime, but not yet
steady enough for another person.– Wants to continue building the business, but
needs cost-efficient way to bridge the gap.– Needs options and help … NOW!
Growth can be a scary thing, and no SBO wants to hire someone only to have to let them go because the growth hadn’t stabilized.
A virtual assistant can bridge the gap as needed so that the business can grow steadily forward.
TLC Answer: Bridge Work
SBO Profile: Buried by DetailsFocusing on building their business rather
than managing their office has left this SBO up to their eyeballs in potential trouble … stuff just isn’t getting done!
Either lack of time or the SBO’s own nature has left them vulnerable to disorganization and missed opportunities.
Symptoms:– Aggravated by daily detail work– Difficulty finding important documents– Avoids filing until absolutely necessary– Resents taking time for paper work– Misses opportunities because info is lost– No time for phone calls or follow-ups
When the work just keeps coming, the best way to keep from being buried is to keep spading it out of the way.
A virtual assistant can set up a regular schedule for admin and other duties, allowing the SBO to relax and focus on what they do well.
TLC Answer: Regular Spading
SBO Profile: Hi Tech, Bye TechUnlike “Roller Coaster”, this SBO has
specific (rather than general) changing business needs. They regularly need skilled IT for custom programming and to resolve periodic tech issues, but only for a few hours per week or month.
Lacking a permanent IT team member means that each new technical need is a new project.
Symptoms:– Doesn’t have enough tech work for a full-
time IT person– Has to find and hire contractors on a
regular basis for tech projects– Spends hours getting a new tech up to
speed – every single project!
The technical sibling to “Shock Absorber”, having a geek-in-waiting provides a business with the advantage of having a single contractor on call, available as needed and already trained and familiar with your business.
TLC Answer: Geek-in-waiting
SBO Profile: All Webbed UpThis SBO has a website (yay!), but they
do not have time to make regular changes and updates to keep the site fresh and new, which is vital to Google ratings.
Symptoms:– Has a monthly newsletter, every other
month– Site features a calendar of events which is
a month (or more!) out of date– Staff bios and contact information reflects
the status quo several months ago– “News” isn’t new any more
The combined services of an on-call tech and virtual assistant provides regularly scheduled updates and changes to your web site, sweeping away the cobwebs of stale information and keeping the site fresh for your clients and the search engines.
TLC Answer: A Clean Sweep
Buy Your Time BackA major benefit of having a virtual assistant is being able to buy your time back. Whether you need to spend more time working on your business or being with your family and friends, our virtual office services give you that flexibility.
To get started, you will need to determine whether you need contract-based or project-based services, and then provide us with the materials and information to do the work.
You will receive a detailed project quote and clearly-defined work description.
With your help, we can make your business more productive and your time more profitable.
Contract Services
• Monthly minimums ensure that you gain enough time back to make an impact on your business. Tech services (Web, Flash and programming) have a lower minimum as most businesses require less of these services per month.– VA Services: 5 hours a month– Tech Services: 2 hours per month
• Prepaid hours encourage you to schedule that extra time to work on more important duties.
Project-Based Services
• No contract required• Scheduled around contract clients, regular
workload and pre-existing projects.• Billed at standard rates:
– Virtual Assistant services: $40 per hour.– Tech services: $75 per hour.
• Special per-project services available:– Business card processing– Bulk mail processing– Handwritten mail
TLC MEDIAVirtual Office Support Services
We Work IN Your Business, So That
You Can Work ON Your Business!
TLC-MEDIA.COM
Terri L. Carey, Admin 4144 Huckleberry Drive
Fort Worth, TX 76137-3105
817.300.3076
Rick T. Carey, Web [email protected]
