Koreen PaganoDirector, Product Management, lynda.com at LinkedInAuthor of Immersive Learning@koreenpagano Tweet today’s session #SU310 #ATD2015http://learningintandem.com
What’s a PNL?Business Metrics for Learning Professionals
ROIReturn on Investment
$ Training $$$
Return on Investment
What do you want in return?
More moneyLess cost
Cost
Revenue
Profitability
Metrics that DON’T matter.
Time in training.Courses completed. Passing scores. Number of attempts.
What do you value?
Fast.
Cheap.
Good.
80% common business success metrics.20% snowflake metrics.
Stakeholders.
Employees.
Customers.
Fast.
Cheap.
Good.
For each person...How do you measuresuccess?
Performance metrics. Notlearningmetrics.
Learning metrics should match business metrics.
Know what kind of snowflake you are.
Speak the language of the business (metrics that matter).
Thank you.@koreenpagano
[email protected]
www.lynda.comMy book is available at the
ATD Store or
td.org/immerse!