WHAT DID THEY REALLY WANT?BOTTOM LINE IMPACTSOF CUSTOMER COLLABORATION
1@berniemaloney
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“Sumo Wrestling Suits” by Jason Ippolito is licensed under CC BY
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“Wikimedia Hackathon 2013 Amsterdam” by Sebastiaan ter Burg is licensed under CC BY
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“bunny party invites” by Elena Roussakis is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
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@berniemaloney 14
BATCH AND QUEUE
“estimating” by Jimmie is licensed under CC BY
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ANY QUESTIONS?
“Any Questions?” by Matthias Ripp is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
@berniemaloney 16
@berniemaloney 17
“bunny party invites” by Elena Roussakis is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
@berniemaloney 18
@berniemaloney 19
“stop” by Jeffrey is licensed under CC BY
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“Debriefing” by tash lampard is licensed under CC BY
EXERCISE RETROSPECTIVE
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“Sesame Street Birthday Party Invitations” by Stepahnie is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
Produce
ONE card at a time
@berniemaloney 24
@berniemaloney 25
BATCH AND QUEUE
“estimating” by Jimmie is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
Produce
ONE card at a time
@berniemaloney 26
@berniemaloney 27
“Sesame Street Birthday Party Invitations” by Stepahnie is licensed under CC BY
THE PRODUCT: PARTY INVITES
• Fold Paper In Half
• On Front:Happy Face
• Inside:“You’re Invited” + Signed
• Back:Addressed & “stamped”
• “Delivered”into box
Work Individually
Produce
ONE card at a time
@berniemaloney 28
@berniemaloney 29
“stop” by Jeffrey is licensed under CC BY
@berniemaloney 30
“Debriefing” by tash lampard is licensed under CC BY
EXERCISE RETROSPECTIVE
@berniemaloney 32
“bees” by Tom Woodward is licensed under CC BY SA
@berniemaloney 34
“postcard-33” by Casplan levers is licensed under CC BY
THE PRODUCT: POSTCARD
• Tear Paper In Half
• On Front:Sunset
• Back One Side:“Wish You Were Here” + Signed
• Back Other Side:Addressed & “stamped”
• “Delivered”into box
Appoint a Product Owner
Work as a Team
@berniemaloney 35
@berniemaloney 36
BATCH AND QUEUE
“estimating” by Jimmie is licensed under CC BY
THE PRODUCT: POSTCARD
• Tear Paper In Half
• On Front:Sunset
• Back One Side:“Wish You Were Here” + Signed
• Back Other Side:Addressed & “stamped”
• “Delivered”into box
Appoint a Product Owner
Work as a Team
@berniemaloney 37
@berniemaloney 38
“postcard-33” by Casplan levers is licensed under CC BY
THE PRODUCT: POSTCARD
• Tear Paper In Half
• On Front:Sunset
• Back One Side:“Wish You Were Here” + Signed
• Back Other Side:Addressed & “stamped”
• “Delivered”into box
Appoint a Product Owner
Work as a Team
@berniemaloney 39
@berniemaloney 40
“stop” by Jeffrey is licensed under CC BY
@berniemaloney 41
“Debriefing” by tash lampard is licensed under CC BY
EXERCISE RETROSPECTIVE
@berniemaloney 43
“Domino” by Bro. Jeffrey Pioquinto, SJ is licensed under CC BY
BOTTOM LINE RESULTS
SAMPLES FROM PRIOR WORKSHOPS
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First Article(dot to mark it as sample)
Sorting after checking acceptance criteria
Output from someone who decided to add humor
WIP30
BUGS22
OK44
WIP124
OK1
BUGS9
ROUND 1 ROUND 2
FOCUS ON SMALL BATCH DELIVERYOVER HI ESTIMATES FOR DEVELOPMENT
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-200
-150
-100
-50
0
50
100
150
200
Est Act Est Act
Batch Flow
1 @ 100s many @ 60s
Client T3
Estimated Acceptable Bugs WIP
BOTTOM LINE #1:WHILE ESTIMATED UNITS MAY DROP
@berniemaloney 50
-200
-150
-100
-50
0
50
100
150
200
Est Act Est Act
Batch Flow
1 @ 100s many @ 60s
Client T3
Estimated Acceptable Bugs WIP
EARLIERSHIPMENTS
LESS WIP
-200
-150
-100
-50
0
50
100
150
200
Est Act Est Act
Batch Flow
1 @ 100s many @ 60s
Client T3
Estimated Acceptable Bugs WIP
BOTTOM LINE #2:REWORK/BUGS AS A % OF SHIPMENTS
@berniemaloney 51
DROPS20-75%
BUGS SHIPPED
= 50%
BUGSSHIPPED
= 29%
BOTTOM LINE #3:ACCEPTABLE UNITS SHIPPED RISE 2-5X
@berniemaloney 52
-200
-150
-100
-50
0
50
100
150
200
Est Act Est Act
Batch Flow
1 @ 100s many @ 60s
Client T3
Estimated Acceptable Bugs WIP
SAMPLES: EXTERNAL CLIENTS
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-225
-125
-25
75
175
275
375
Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act
Batch Flow Batch Flow Batch Flow Batch Flow Batch Flow
1 @60s
3 @30s
1 @60s
1 @40s
1 @100s
many@ 60s
1 @100s
1 @37s
Client F Client T1 Client T2 Client T3 Client T4
Estimated Acceptable Bugs WIP
SAMPLES: INTERNAL TEAM + AGILISTS
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-250
-150
-50
50
150
250
350
Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act
Batch Flow Batch Flow Batch Flow Batch Flow Batch Flow
1 @120s
1 @ 42s 1 @ 60s1 @ 35s 1 @ 80s3 @ 30s 1 @ 80s3 @ 30s 1 @ 80s3 @ 30s
Team S AA2016 ALN TV AGW 2016 SGMUN16
Estimated Acceptable Bugs WIP
VALUE SOONER WITH THIN SLICES
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Design 1
Code 1
Test 1
Design 2
Code 2
Test 2
Design 3
Code 3
Test 3
Design 4
Code 4
Test 4
Design 5
Code 5
Test 5
Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Sprint 6 Sprint 7
1st SW
Inter-sprintWaterfall:
Intra-sprintWaterfall:
Des
ign
1
Co
de
1
Te
st
1
Des
ign
2
Co
de
2
Te
st
2
Des
ign
3
Co
de
3
Te
st
3
Des
ign
4
Co
de
4
Te
st
4
Des
ign
5
Co
de
5
Te
st
5
1st SW
1st SW
CrossFunctionalSprinting
X
X
X
THE ECONOMY OF THIN VERTICAL SLICES
Graphichttp://www.methodsandtools.com/archive/archive.php?id=18p3From “Software by the Numbers”
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@berniemaloney 58
“Takeaway” by Jeremy Segrott is licensed under CC BY
@berniemaloney 61
Bernie Maloney, CSPPE, CSM, CSPO
Agile CoachAccelerating Genius
Turning Strategies into ResultsFrom Startup to Beyond $100M
bit.ly/[email protected]/in/berniemaloney
FINUt Prosim. Namaste.
@berniemaloney 62